Identifying and resolving client problems, complaints, or concerns efficiently. 
Maintaining accurate client information, tracking account details, and managing client portfolios. 
Establishing and nurturing positive relationships with clients through proactive communication and personalized service. 
Understanding and managing client contracts, ensuring compliance with terms and... conditions. 
Monitoring key client metrics and providing insights to improve service delivery. 


Qualification


Public Health/Community Health/Human Physiology more

Qualifications: HND/Degree in Nursing, licensed/registered nurse/midwife. 
Good knowledge of information systems and computer skills.
Should be able to manage clients, conduct health forum and advised enrollees/clients on their health issues.
Positions/Responsibilities: Medical Manager.

Prompt incidence reporting and management of patients’ grievances.
Ensure and monitor adherence to nursing policies and protocols by the staff.
Accountable for the equipment used in the nursing and clinical care areas.
Providing on-the-job training as and when variances are observed.

Monitoring and supervising the children constantly.
Cultivating relationships with children, parents, and guardians.
Preparing and serving meals and snacks.
Greeting parents and addressing children by their name.
Adhering to procedures in preparing a bottle or changing a diaper.

Observe and record patient behavior
Perform physical examinations and diagnostic tests
Collect patient health history

Assisting with general employee processes such as hiring, recruiting, vetting candidates and assisting with interviews
Supporting HR related training programs and workshops
Sitting in HR events and meetings, as well as coordinating management employee meetings
Compiling and organizing papers, digital employment records such as holidays, leave

Job Brief

Our company is searching for a motivated and experienced Providers relationship manager in the Provider service department.
Your goal will be to provide outstanding customer service to our Providers by developing effective Providers' service procedures, implementing Provider loyalty programs, and setting customer satisfaction goals
To qualify for the role, the ideal candidate will... have proven experience working in a provider’s service department with excellent knowledge of the latest 2- 3 years in the HMO industry.
In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities

Supervising the daily operations of the Providers within your coverage
Maintaining relationships with providers
Making weekly and monthly reports and surveys
Taking ownership of Providers' issues and following problems through to resolution
Create engaged Provider and facilitate organic growth
Setting a clear mission and deploying strategies focused on that mission.
Always ensure the satisfaction of Providers
Drive speed of service
Manage the handling of Providers’ requests, issues, and relations
Develops and maintains a team atmosphere within Providers Service and with other departments
Manages Providers expectations by answering questions about policies and procedures
Improving Providers service experience
Provides project management leadership on specific cross-departmental projects
Manage operations as it relates to providers satisfaction
Creating a reliable Providers loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with Providers and handling customer queries and complaints in a timely manner
Staying current on the latest industry trends and techniques

Requirements

Bachelor's Degree in relevant fields.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills. more

Requirements

Minimum of a first degree in Medicine
Experience in the healthcare industry is an added advantage.
Basic proficiency in the use of Microsoft Office tools
Excellent communication skills.

Benefits

Work alongside & learn from best-in-class talent
Join a market leader within the healthcare space
Attractive Salary & benefits

Requirement

Candidates should possess relevant qualification.
Experience in HMO industries will be an added advantage