Job Brief

Our company is searching for a motivated and experienced Providers relationship manager in the Provider service department.
Your goal will be to provide outstanding customer service to our Providers by developing effective Providers' service procedures, implementing Provider loyalty programs, and setting customer satisfaction goals
To qualify for the role, the ideal candidate will have proven experience working in a provider’s service department with excellent knowledge of the latest 2- 3 years in the HMO industry.
In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities

Supervising the daily operations of the Providers within your coverage
Maintaining relationships with providers
Making weekly and monthly reports and surveys
Taking ownership of Providers' issues and following problems through to resolution
Create engaged Provider and facilitate organic growth
Setting a clear mission and deploying strategies focused on that mission.
Always ensure the satisfaction of Providers
Drive speed of service
Manage the handling of Providers’ requests, issues, and relations
Develops and maintains a team atmosphere within Providers Service and with other departments
Manages Providers expectations by answering questions about policies and procedures
Improving Providers service experience
Provides project management leadership on specific cross-departmental projects
Manage operations as it relates to providers satisfaction
Creating a reliable Providers loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with Providers and handling customer queries and complaints in a timely manner
Staying current on the latest industry trends and techniques

Requirements

Bachelor's Degree in relevant fields.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.