We are seeking a professional and experienced Call Centre Specialist to join our customer service team.

Key Responsibilities:


Handle incoming and outgoing customer calls with professionalism and efficiency.
Provide accurate product information, advice, and after-sales support.
Manage and resolve customer complaints calmly and effectively.
Maintain detailed records of customer... interactions in our CRM system.
Collaborate with the online sales and dispatch teams to ensure smooth order processing.
Follow call scripts and company guidelines to maintain service standards.


Requirements:


Proven experience in a call centre or professional customer service environment (e.g., telecom, banking, e-commerce).
Excellent telephone etiquette and communication skills (clear, friendly, and professional tone).
Strong problem-solving skills and ability to work under pressure.
Basic computer skills and familiarity with CRM systems.
High level of integrity, patience, and a customer-first attitude.
Training in Customer Service, Communication, or a related field is an added advantage.


We Offer:


A competitive salary plus performance incentives.
A dynamic and supportive work environment.
Continuous training and growth opportunities. more

Job Overview

We seek an energetic, detail-oriented Online Customer Service Executive to manage customer inquiries via calls, WhatsApp, Email, Facebook, and Instagram. The ideal candidate must be fluent in English and Kiswahili, skilled in professional communication, and familiar with construction materials (or willing to learn fast).

Key Responsibilities


Handle incoming customer... inquiries across calls, WhatsApp, Email, Facebook Messenger, and Instagram DM.
Prepare and send quotations promptly to clients.
Follow up with potential clients and manage cold leads professionally.
Assign warm leads to the branch sales team for physical handling.
Track customer communication daily and report end-of-day performance.
Ensure excellent customer service standards and quick response times.


Requirements


Fluent in English and Kiswahili (spoken and written).
Strong customer service and online communication skills.
Ability to multitask across multiple platforms (WhatsApp, Email, Facebook, Instagram).
Knowledge of construction materials is advantageous (training will be provided).
Proficiency with WhatsApp business tools and Microsoft Office (Word, Excel, Email). more

Position Summary

We are seeking a skilled and reliable individual to join our team as a Plumbing/Water Heater Technician and Motorcycle Rider. This hybrid role involves installing and maintaining plumbing systems and water heaters while providing timely delivery services when needed.

Key Responsibilities

As a Plumbing/Water Heater Technician:


Install, maintain, and repair water... heaters (instant showers, storage heaters) and related plumbing systems.
Diagnose and troubleshoot plumbing and water heater issues on-site.
Advise customers on the proper use and maintenance of installed units.
Ensure all installations comply with safety standards and manufacturer specifications.
Keep records of installations, service calls, and materials used.


As a Motorbike Rider


Deliver water heaters, plumbing materials, and small equipment to customers and installation sites.
Handle and document deliveries and collections accurately.
Perform routine checks and basic maintenance of the company motorbike.
Uphold road safety regulations and company delivery policies.


Qualifications and Requirements


Certification in Plumbing, Mechanical, or a related field (at least Grade III or equivalent).
Proven experience in installing and servicing water heaters (minimum 2 years preferred).
Valid motorcycle riding license (Class F & G).
Good knowledge of Nairobi routes and traffic laws.
Strong problem-solving skills and attention to detail.
Physically fit and able to lift/move water heaters safely.
Good communication skills (English and Swahili).
Trustworthy, punctual, and committed to high-quality work.


We Offer


Competitive salary with performance incentives.
Tools and protective gear for technical work.
Opportunities for skills development and career growth. more