KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in... maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage


Requirements

INHERENT REQUIREMENTS FOR THE JOB


Minimum 12 Months supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
Minimum of 12 months in an SS Role.
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


 Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
 Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing... sales, operating efficiency and profitability.
 Allocate responsibilities to each employee on shift and monitor performance accordingly.
 Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
 Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
 Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
 Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
 Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


 English Proficiency
 Numeracy Proficiency
 Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
 Minimum of 12 months in a Management Position
 All Star Certified + Individual Development Plan (IDP) in place
 Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
 A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


 Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
 Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing... sales, operating efficiency and profitability.
 Allocate responsibilities to each employee on shift and monitor performance accordingly.
 Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
 Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
 Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
 Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
 Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


 English Proficiency
 Numeracy Proficiency
 Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
 Minimum of 12 months in a Management Position
 All Star Certified + Individual Development Plan (IDP) in place
 Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
 A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
Train, coaches and certifies Team Members
Completes training evaluations to assess the retention of knowledge
Responsible for delivery of training to... bridge performance gaps
Facilitates New Product Training as per the KFC marketing calendar
Biannual assessments for all employees must be done to re-assess knowledge.
Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
Learner Assessments completed on every Team Member twice a year.
Track and report on training outcomes
Provide feedback to programme participants and management, where applicable
Evaluate and make recommendations on training material and methodology, as and when required.
Maintain employee training records.


Requirements


Presentation skills and written communication as well as oral communication skills.
Incumbent must possess an understanding of the learning process as applied to in-store training.
Ability to require knowledge of and handle participative training techniques as used in the KFC system.
Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks. more

KEY RESPONSIBILITIES


Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
Maintain Feel-Good connections in FOH... between service delivery providers, drivers and CSTMs.
Manage the flow of customers and any potential bottlenecks.
Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
Adhere to YUM’s culture principles.


Requirements


Matric
Customer service certificate 
6-12 months KFC tenure English proficiency 
Ability to communicate in a clear, concise, and friendly manner.
Committed to hospitality and guest experience.
Display excellent guest management skills.
Technically astute to manage the kiosk.
Maintain a high and positive energy. 
Professionalism, Ability to multi-taskTeam orientated.High attention to detail
Well groomed
Ability to stand/walk and stay focused and alert for extended periods of time.
Remain tactful when facing confrontational situations. more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in... maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage


Requirements

INHERENT REQUIREMENTS FOR THE JOB


Minimum 12 Months supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
Minimum of 12 months in an SS Role.
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
Maintain Feel-Good connections in FOH... between service delivery providers, drivers and CSTMs.
Manage the flow of customers and any potential bottlenecks.
Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
Adhere to YUM’s culture principles.


Requirements


Matric
Customer service certificate 
6-12 months KFC tenure English proficiency 
Ability to communicate in a clear, concise, and friendly manner.
Committed to hospitality and guest experience.
Display excellent guest management skills.
Technically astute to manage the kiosk.
Maintain a high and positive energy. 
Professionalism, Ability to multi-taskTeam orientated.High attention to detail
Well groomed
Ability to stand/walk and stay focused and alert for extended periods of time.
Remain tactful when facing confrontational situations. more

TRAINING AND DEVELOPMENT


Drive In-store Capability Assessments, this includes Identifying and assessing future and current training needs.
Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan for talent (Bench) sustainability.
Focused Operation Trainer Audits In-Store
Management and development of... Operations Trainers
Identify and assess future and current training needs through job analysis, career paths.
Ensure effective induction and orientation sessions of Restaurant Staff.
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
Manage training budget.
Provide opportunities for ongoing development.
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices


Requirements

COMPENTENCIES


Clear presentation/training style in classroom situation, with excellent facilitation skills
Strong planning and organizational skills
Strong drive for results and ability to self-manage
Ability to lead others to achieve a unified delivery approach
Ability to travel extensively.
Strong interpersonal and communication skills both oral and written
Ability to build & maintain strong working relationships with all the above partners, particularly Operations
Computer literacy – proficient in MS Office particularly, Word, Excel, PowerPoint, Outlook.
Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
Confidentiality, trustworthy & extremely reliable


REQUIREMENTS


Min 5 years’ experience in a training and /facilitating role
A valid driver's license
Good understanding of the current operational training landscape
Excellent communication skills across all levels of the organization
A National diploma in a related field
The ability to assess gaps and solve problems effectively
Determination and patience
Good organization skills
A sensitive and supportive approach more

KEY RESPONSIBILITIES


Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
Train, coaches and certifies Team Members
Completes training evaluations to assess the retention of knowledge
Responsible for delivery of training to... bridge performance gaps
Facilitates New Product Training as per the KFC marketing calendar
Biannual assessments for all employees must be done to re-assess knowledge.
Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
Learner Assessments completed on every Team Member twice a year.
Track and report on training outcomes
Provide feedback to programme participants and management, where applicable
Evaluate and make recommendations on training material and methodology, as and when required.
Maintain employee training records.


Requirements


Presentation skills and written communication as well as oral communication skills.
Incumbent must possess an understanding of the learning process as applied to in-store training.
Ability to require knowledge of and handle participative training techniques as used in the KFC system.
Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks. more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in... maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage


Requirements

INHERENT REQUIREMENTS FOR THE JOB


Prior supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
DC Leading a Restaurant (LAR) Certified
Minimum of 12 months in an SS Role.
ARM Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in... maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership with Heart, Smart and Courage


Requirements

INHERENT REQUIREMENTS FOR THE JOB


Minimum 12 Months supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
Minimum of 12 months in an SS Role.
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and... profitability.
Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
Manage Local Store Marketing (LSM) activities to grow sales.
Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
Achieve consistent results through team management.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


Minimum 12 months in a managerial experience in the Quick Service Restaurant (QSR) Industry 
English Proficiency
Numeracy Proficiency
Computer Literacy
Financial Acumen
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 12 months in a Management Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 12 months in a Management Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in... maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage


INHERENT REQUIREMENTS FOR THE JOB


Minimum 12 Months supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
Minimum of 12 months in an SS Role.
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 12 months in a Management Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 12 months in a Management Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on    all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 12 months in a Management Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more

KEY RESPONSIBILITIES


Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
Train, coaches and certifies Team Members
Completes training evaluations to assess the retention of knowledge
Responsible for delivery of training to... bridge performance gaps
Facilitates New Product Training as per the KFC marketing calendar
Biannual assessments for all employees must be done to re-assess knowledge.
Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
Learner Assessments completed on every Team Member twice a year.
Track and report on training outcomes
Provide feedback to programme participants and management, where applicable
Evaluate and make recommendations on training material and methodology, as and when required.
Maintain employee training records.


Requirements


Presentation skills and written communication as well as oral communication skills.
Incumbent must possess an understanding of the learning process as applied to in-store training.
Ability to require knowledge of and handle participative training techniques as used in the KFC system.
Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks. more

KEY RESPONSIBILITIES


Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales,... operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.


Requirements

INHERENT REQUIREMENTS FOR THE JOB


English Proficiency
Numeracy Proficiency
Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
Minimum of 6 months in an All Star Position
All Star Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand! more