TRAINING AND DEVELOPMENT


Drive In-store Capability Assessments, this includes Identifying and assessing future and current training needs.
Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan for talent (Bench) sustainability.
Focused Operation Trainer Audits In-Store
Management and development of Operations Trainers
Identify and assess future and current training needs through job analysis, career paths.
Ensure effective induction and orientation sessions of Restaurant Staff.
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
Manage training budget.
Provide opportunities for ongoing development.
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices


Requirements

COMPENTENCIES


Clear presentation/training style in classroom situation, with excellent facilitation skills
Strong planning and organizational skills
Strong drive for results and ability to self-manage
Ability to lead others to achieve a unified delivery approach
Ability to travel extensively.
Strong interpersonal and communication skills both oral and written
Ability to build & maintain strong working relationships with all the above partners, particularly Operations
Computer literacy – proficient in MS Office particularly, Word, Excel, PowerPoint, Outlook.
Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
Confidentiality, trustworthy & extremely reliable


REQUIREMENTS


Min 5 years’ experience in a training and /facilitating role
A valid driver's license
Good understanding of the current operational training landscape
Excellent communication skills across all levels of the organization
A National diploma in a related field
The ability to assess gaps and solve problems effectively
Determination and patience
Good organization skills
A sensitive and supportive approach