Role Purpose: To ensure the effective and efficient cleaning, drying, ironing, and presentation of hotel linens, guest garments and staff uniforms in accordance with hygiene standards and quality expectations, contributing to the overall guest experience and operational excellence.

ROLES AND RESPONSIBILITIES (include but are not limited to):


Responsible for collecting and delivering guest... laundry and dry cleaning from external service providers.
Ensures timely, accurate, and professional delivery of all guest items, maintaining a courteous and respectful demeanour at all times.
Collect laundry and dry-cleaning bags from guest rooms, ensuring that the guest's name, room number, and item count are clearly listed.
Count and verify all items against the laundry price list/laundry sheet signed by the guest, and record any discrepancies or damages on the same sheet.
Inspect all items for damages or stains and take appropriate action to address any issues identified.
Immediately report to a supervisor if any valuable items (e.g., cash, jewellery, credit cards) are found in guests' clothing pockets.
Responsible for processing guest clothing using the correct equipment and machines, applying appropriate chemicals and temperature settings as per fabric care standards.
Sort employee uniforms and linen for appropriate action likewashing, dry cleaning, pressing, or sending items for repair to the hotel's tailor.
Operate and maintain laundry equipment, including washers, dryers, and dry. cleaning machines, ensuring they are used safely and efficiently.
Promptly report any technical issues or equipment deficiencies to the Laundry Manager or Maintenance Team for timely handling.
Assist in inventory management and participate in departmental training sessions as scheduled by the Laundry Manager.
Perform any other duties as assigned by the Laundry Manager.


JOB SPECIFICATIONS


Diploma/Certificate in Housekeeping & Laundry Techniques or an equivalent qualification.
Minimum of two years' experience in a busy laundry, preferably in a 4-star hotel.
Strong self-management skills, including the ability to work quickly and efficiently, prioritize tasks, work under pressure, and remain calm in difficult situations.
Strong interpersonal and problem-solving abilities.
Excellent communication and teamwork skills.
Proficient in computer use, with a good knowledge of operating systems in place. more

Role Purpose:


The Health Club Receptionist/Cashier ensures a first-class experience for members, prospective members and visitors. Serving as the organization's ambassador, they will be the primary point of contact for inquiries, complaints and questions.


ROLES AND RESPONSIBILITIES (include but are not limited to):


Member Registration and Renewal: Register new members and renew... memberships in the system, as well as processing membership forms.
Cashier Responsibilities: Act as cashier, responsible for collecting membership fees and charges, completing cashier summaries, reconciling at the end of the day and submitting reports to the finance department.
General Administrative Duties: Perform administrative tasks such as filing, maintaining cleanliness and ensuring the gym reception area remains tidy.
Promotions: Actively promote the health club's various packages to both new and existing members.
Safety & Security: Ensure the safety and security of visitors, members and staff, taking a responsible attitude towards maintaining the premises and facilities of the gym.
Telephone Enquiries: Handle telephone inquiries, record messages from incoming calls and transfer calls as needed.
Record Keeping: Maintain accurate records of queries, complaints, lost property and repairs. Ensure the information is delegated to and resolved by the relevant department.
Linen Management: Ensure all linen is taken to the laundry for cleaning, pressing and folding.
Facility Maintenance: Ensure that there are enough toilet rolls and air fresheners in the toilets and changing rooms.
End of Shift Duties: At the end of your shift, ensure that all collections are securely deposited in the safe/vault without fail.


JOB SPECIFICATIONS


Experience: 1-2 years of experience in a health club/spa environment, preferably. with hospitality experience.
Education: Background in Customer Service or Front Office Operations.


Skills & Competencies: -Good interpersonal skills.


Ability to read, listen and communicate effectively in English, both verbally and in writing.
Friendly and approachable.
Team player and adaptable to a multicultural and multiracial working environment.
Computer knowledge is essential. -Integrity
Attention to detail. more

Role Purpose:


We are seeking a dynamic and experienced Health Club Manager to oversee the daily operations of our state-of-the-art fitness centre.


ROLES AND RESPONSIBILITIES (include but are not limited to):


Operational Management: Oversee daily operations, including member services, staff coordination and resource management.
Customer Service: Ensure exceptional service for... members and guests, handling feedback and continuously improving service standards.
Team Leadership: Supervise, train and motivate staff to ensure high performance and a positive work environment.
Sales & Retention: Drive membership sales, retention and revenue growth through promotions and member engagement.
Facility Maintenance: Ensure all areas (gym, pool, sauna, etc.) are clean, safe and meet required standards.
Financial Management: Assist in budgeting and ensure the club operates within financial targets.
Health & Safety Compliance: Enforce health and safety regulations to ensure a safe environment for all members and staff.


JOB SPECIFICATIONS


Experience: Minimum of 3 years' experience in a health club within a 4- or 5-star hotel, preferably with an international brand.
Education: Diploma in Fitness Science or Gym Instruction and Health Nutrition.
Skills: Leadership, excellent communication and organizational skills, First Aid, CPR and Pool Lifeguard qualifications. Proficiency in managing reports and membership data is required, along with integrity and attention to detail.
Personal Attributes: Physically fit, friendly, professional and capable of working flexible hours, including weekends. more

Responsible for the management and organization of all areas of the Front Office, including the Front Desk, Bell Stand and Concierge. Continually strives to improve guest and associate engagement while maximizing financial performance and continuous development of staff associates.

DUTIES AND RESPONSIBILITIES:


Manages day-to-day operations, ensuring the quality, standards and meeting the... expectations of the customers on a daily basis.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needing.
Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. le flash report, allowance etc.
Review daily front office work and activity reports generated by Night
Ensure implementation of all hotel policies and house rules.


QUALIFICATION AND EXPERIENCE


University degree in Hotel Management with a post graduate Diploma in customer care preferred.
Computer knowledge a must.
Considerable knowledge of computer systems for registration, reservations and backup systems.
Above average mathematical comprehension to understand and interpret numbers as thy apply to operations in hotels.
Ability to read, write, speak and understand the English and Swahili language to communicate with guests and team members.
Thorough organization and supervisory skills proficient in accomplishing tasks.
Ability to develop subordinates to enhance advancement in the Hotel.
Ability to analyze complex statistical data and make judgements accordingly.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collectaccurate information and resolve conflicts more

DUTIES AND RESPONSIBILITIES (include but are not limited to):


Bank all the incomes in the Hotel (cash, currency, and cheques) on a daily basis.
Answering all vendor inquiries and reconciling weekly/monthly statements.
Assist with supplier calls, inquiries, and disputes.
Preparing Month-end reconciliations of Accounts Payable.
Oversee all aspects of Accounts Payable.
Provide... accounts payable daily, weekly, and monthly reports including (without limitation) creditors aging reports, reconciliation reports, voucher activities, cash status reports etc.
Reconciling all invoices, ensuring products and services were received.
Processing and preparing weekly cheque payments, obtaining authorizing signatures, and filing
Assist in liaising with vendors and suppliers to resolve payment discrepancies, negotiate payment terms, and ensure timely payment.
Post daily banking in SunSytems.
Reconcile the prepayments and paid-out accounts in SunSytems


JOB SPECIFICATION


Bachelor's Degree in Accounting or its equivalent.
Previous relevant experience as accounts payable is required;
at least three years of accounting experience within a comparable hotel is preferred.
At least CPA Part 2.
Strong understanding of accounting principles, financial regulations, and compliance standards
Proficiency in Excel, Word, and Microsoft Outlook (MS Office).
Proficiency in Hotel Finance Systems-Micros, Opera, Materials Control, and SunSystems.
Ability to proactively flag and manage issues.
Ability to negotiate with suppliers and source for alternatives. more