Job Description
• Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Responding promptly to customer enquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer... complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints.
Qualification Required & Experience
• Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 25 April, 2025 more

Job Description
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. • Screening phone calls and routing... callers to the appropriate party. • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. • Greet and assist visitors. • Maintain polite and professional communication via phone, e-mail, and mail. • Anticipate the needs of others in order to ensure their seamless and positive experience.
Qualification Required & Experience
• HND or higher • Prior administrative experience. • Excellent computer skills, especially typing. • Attention to detail. • Desire to be proactive and create a positive experience for others.
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 25 April, 2025 more

Job Description
• Insert customer and account data by inputting text based and numerical information from source documents within time limits • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Research and obtain... further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations and perform backup operations • Scan documents and print files, when needed • Keep information confidential • Respond to queries for information and access relevant files • Comply with data integrity and security policies
Qualification Required & Experience
• Familiarity with administrative duties • Experience using office equipment, like fax machine and scanner • Typing speed and accuracy • Excellent knowledge of correct spelling, grammar and punctuation • Attention to detail • Confidentiality • Organization skills, with an ability to stay focused on assigned tasks • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e-mail
Closing Date: 25 April, 2025 more

Job Description
• Responding promptly to customer enquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments,... and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives.
Skills and Qualifications
• Personable and attentive • Strong interpersonal skills • Strong verbal communicator • Familiar with the software used to connect with customers and gather their information • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 23 October, 2024 more

Job Description
• Organizes documents; prepares and codes data for entry into computer system. • Enters data into system via on-line terminals and other data entry devices; verifies for accuracy and completeness. • Investigates and reconciles any discrepancies in files. • Answers phone; screens calls; responds to any inquiries or transfers call to appropriate office or... individual; composes correspondence in response to inquiries. • Maintains library of any reference material needed to ensure accurate coding. • Files material into proper location. • Assists with other work processing or other tasks as needed
Skills and Qualifications
• Proficient in microsoft office suite. • Data entry experience. • Flexible working hours. • HND or diploma • Excellent written and verbal communication skills. • Multi-tasking and time-management skills, with the ability to prioritize tasks.
Location: Accra

All C.V. ‘s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 23 October, 2024 more