The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest... technology trends to ensure the technology in place is up to date. 


Responsibilities


Manage technologies and provide administrative assistance for various systems
Understand various IT troubleshooting and provide technical support
Control and monitor data, network access and backup systems
Negotiate and communicate with third-party software providers for new software's and troubleshooting
Provide leadership in design and implementation of an IT strategy of the company to ensure efficient and continuous service delivery to all stakeholders.
Lead, direct and oversee IT tools to ensure continuous cost-efficient operations.
Scout for and advise management on the adoption and use of new and emerging technologies.
Accountable for compliance to ICT policies pertaining to security of information and data protection.
Provide guidance and support in resolving complex technical issues and ensure effective team development.
Ensure all systems are secure, compliant with relevant regulations and remain fit for the organization’s requirements.
Oversee regular security audits and vulnerability assessments.
Supervise, mentor and coach staff in the IT department fostering a collaborative and high-performance environment.
Manage intellectual property and copyright infringement rights. 
Review and maintain ICT assets register including licenses and promote safe disposal.
Develop strategies that will support visibility of the organization including constant updating of our website and social media accounts.


Qualifications


A minimum of 5 years working experience in ICT operations with at least 3 years in a managerial role. Cross-cultural experience will be an added advantage. 
Proven experience in managing enterprises systems, including infrastructure, applications, and databases.
Ability to support Wide Area Network and client-based applications.
Proven experience in providing technical support in a professional environment.
Strong knowledge of computer hardware, operating system, software applications and networking.
Well-developed analytical and conceptual skills including the ability to evaluate, plan, and manage projects. 
Familiarity with common business software applications.
Ability to work independently and collaborate effectively within a team.
Strong problem-solving skills and attention to detail
Ability to prioritize tasks and manage time effectively.
A team player with good interpersonal skills.
Strong integrity and ability to maintain confidentiality more

KEY PERFORMANCE INDICATORS

Good planning skills
Good Communication skills
Customer service relations
Ability to meet set timelines
Supervisory skills
Good interpersonal and intrapersonal skills

JOB SPECIFICATION:

Receive and attend to visitors
Promptly and courteously, receive, direct and relay telephone messages to the appropriate recipients
Manage record keeping and the general... office layout
Manage and control office general supplies and stationery
Coordinate office equipment purchases, repairs and maintenance
Timeously manage and communicate audit itinerary, flight bookings and other logistical requirements.
Control the process of printing and issuing certificates to clients in conjunction with the IT office
Supervise the office messenger, drivers, and cleaning staff
Manage the diary of the MD and organize management meetings
Assist in making procurement decisions as part of the tender committee
Assist with documentation tasks such as printing, photocopying, scanning and filing
Maintain the front office filing system
Receive documents and other office deliveries and ensure they reach the intended recipients
Maintain an updated contacts database that can be easily accessed
Any other related duties assigned by management

DO YOU POSSESS THE FOLLOWING:

A minimum of a Bachelor’s Degree in Business Management, Business Administration, or a related field from a reputable academic institution
A minimum of 3 years proven working experience in a similar position in a busy office environment with special emphasis on a multicultural working environment.
Experience in planning of logistics.
Good command of English and Swahili languages, Proficiency in French will be an added advantage
Experience in basic bookkeeping and marketing in a customer-facing role.

PERSONAL ATTRIBUTES

Commitment to AfriCert core values
High level of integrity
Excellent administration and organizational skills
Excellent customer service and problem-solving skills
Good communication skills both written and oral
Proficiency in the use of MS Office applications more

Duties and Responsibilities Include:

Serve as the main point of contact for all communication to clients regarding certification matters
Liaise and follow up on prospective audits with clients, prompting and converting them into confirmed audits at least three months to the expiry of the current certificate.
Managing the application process in a maximum of 7 working days. Receiving the... applications and liaising with the scheme managers for application approvals and confirmation of audit dates to the client once approved by the Scheme Managers
Issuing clients with the necessary contracts and sublicence agreements and ensuring that the same are signed before engagement.
Coordinating with finance team by availing all information necessary for quote generation
Liaising with the Certification Officer to slot prospective, tentative and confirmed audits in Kenya, Rwanda, Ghana , Cote d’Ivoire and Ethiopia
Generating and dispatching audit plans to the clients
Communicating with the audit team by sending them the relevant documents needed for audit planning and execution in good time
Consistently adhere to scheme protocols on matters to do with application and registration processes necessary to uphold accreditation of AfriCert
Familiarize yourself with the quality manual, internal Operating standards and Finance policy and be bound by the provisions herein
Continuously research on best recommended practices, operational improvements to management via monthly progress reports
Convert new business leads into business in conjunction with the Business Development Manager
Effective complaint resolution and regularly channel client feedback to the management
Any other duties which may be assigned to you by the and the Certification Officer from time to time

Personal Attributes:

Bachelor’s degree-in Public Relations/Communication/ Sales and Marketing from a recognized academic institution
At least 5 years’ experience in a customer facing role
Good knowledge of the agriculture landscape in Africa
Amiable personality, outgoing and ability to withstand work related pressure.
Proven ability to work under minimal supervision.
Proficiency in Microsoft Office more

JOB SPECIFICATION:

Incharge of the IT section in the absence of the IT officer
Assist in developing documentation of computer programs according to instructions and specifications
Assist in developing, updating and maintaining AfriCert Limited’s website and social media platforms
Assist in developing, updating and maintenance of the AfriCert Limited’s network
Installing and configuring... computer systems and solutions
Maintaining application systems
Providing end user support and training users on effective and efficient use of ICT facilities
Maintaining up to date equipment register
Installing, configuring and monitoring local Area network components
Administering and managing users in the active directory, email server and user applications
Maintaining an up to date ICT equipment register and issuance register
Updating and maintaining the authority’s website
Ensuring Business continuity by performing regular data and application back ups

DO YOU POSSESS THE FOLLOWING:

A minimum of a Bachelor’s degree in any of the following fields: Information Technology, Computer Science , Software Engineering , ICT Project Management , Computer Engineering or a related field from a reputable academic institution
A minimum of 2years pointed working experience in a similar or equivalent position in a busy organization
Possession of any of the following professional qualifications is a plus:
AWS certified cloud practitioner
Certified Cloud Security Professional
Certified data privacy solutions engineer
Certified data professional
Certified Information Security Manager
Certified information Systems security Professional
CISCO certified internetwork expert
CISCO Certified Network professional
CompTIA ( A+, Cloud +, Security +)
Microsoft Certified Azure solutions architect

SPECIAL ATTRIBUTES

Self Driven
Attentive to detail
Good knowledge of the Agriculture Sector in Rwanda
Team leader and builder
Good listener more