Reporting to the Technical Manager, the individual will be responsible for: 


Handling complex electronic repairs through component-level troubleshooting, soldering, and calibration
Managing team escalations and performing level 3 repairs
Maintaining accurate service logs, repair reports, and parts inventory
Executing firmware/BIOS recovery, bootloader fixes, and basic data recovery,... where applicable
Providing technical support and communicating effectively with clients regarding diagnosis, repair processes, and timelines
Coordinating team activities and supporting daily duty allocation
Strong teamwork and leadership skills
Developing and mentoring junior team members


Requirements 


KNEC Diploma or Higher National Diploma in Electrical and Electronics or a related field
Minimum of 3 years' proven experience in motherboard/component-level repairs
Proficiency in hardware troubleshooting, soldering, and use of rework stations
Ability to read and interpret board schematics and circuit diagrams
Familiarity with BIOS/UEFI repair tools, flashing tools, and testing software
Strong attention to detail, good documentation skills, and the ability to work independently
Demonstrated teamwork and leadership abilities
Networking skills will be an added advantage more

Are you a recent graduate in IT or a related field, ready to start your career in tech? Join our Software Support Team for a hands-on internship training. This 3-month training program is focused on IT support for our leading market solutions.
The positions are based in Nairobi and involve valuable real-world experience. Outstanding performers will be considered for full-time positions upon... successful completion of the program.
A monthly stipend will be provided during the internship period. more

Are you a recent graduate eager to gain real-world experience in a professional customer service environment? We're looking for an organized and proactive intern who's ready to learn. Graduates from IT-related fields are preferred, as the role involves working in technical support environment.
In this role, you'll help coordinate technical requests, assist in responding to customers via phone,... email, and walk-ins, and support follow-ups to ensure customer satisfaction.
This is a 3-month internship with the potential for a full-time position upon successful completion. A monthly stipend will be provided. more