Main Purpose of the Job - (Job Summary)


Overseeing branch sales and administrative operations and to ensure completion of performance targets in respect to underwritten premium, client recruitment, quality service and expense control to achieve business objectives.


Main Responsibilitie 


Promoting business growth and achievement of set performance growth targets by marketing... Kenindia as a brand and selling its insurance products to new and existing customers
Monitoring market activities and identifying ways in which the company's services can be improved and rendered more competitive
Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
Driving operational matters at branch level and ensuring compliance with set policies and procedures.
Training and setting targets and monitor the performance of Agents.
Visiting, developing and maintaining good rapport with customers and handling their queries, and reporting on any significant/persistent concerns to management
Analyzing and approving quotations including rating discounts as per set limits.
Recommending risks for risk survey and appointing vehicle valuers in line with company guidelines
Reviewing and recommending revision of insurance policy terms and conditions as required
Verifying, approving and signing of underwriting documents i.e. policy documents, endorsements up to set limits
Preparing, monitoring and Analyzing branch underwriting reports and making recommendations
Identifying, implementing and benchmarking best practices in management
Ensuring that all files within branch limit are reviewed at renewal and implementation of recommendation including recommendations from the underwriting hub
Talent management including coaching, mentoring, developing, training and evaluating branch staff in the underwriting department to achieve highest level of performance
Managing and implementing change initiatives to achieve desired business plans and culture
Any other duties assigned


Job Specifications

Experience


At least 3 years of relevant experience


Academic Qualifications

Key Job Skills (specific to the job)


Undergraduate Degree in  Sales skills experience of any field
Underwriting skills must be able to give successfully


Professional Qualifications


Professional Insurance
Qualifications ACII or AUK
Diploma in Marketing an added advantage more

Main Purpose of the Job - (Job Summary)


To provide administrative support, customer service and client retention to the Chief Executive Officer/Managing Director through conducting and organizing administrative duties and activities including receiving and handling of information.


Main Responsibilities 


Providing comprehensive administrative support to the Chief Executive... Officer/Managing Director as directed.
Scheduling and Calendar Management for appointments, meetings, and travel arrangements while prioritizing urgent matters.
Taking minutes and ensuring follow-up on action items for the meetings.
Maintain confidentiality regarding sensitive information and communications.
Consulting with internal and external stakeholders on behalf of the Chief Executive Officer/Managing Director.
Coordinating logistics for board meetings and other significant events, including agenda preparation and minute-taking.
Developing and maintaining an effective office management system, including filing and record-keeping.
Providing support to the Chief Executive Officer/Managing Director on all projects as directed.
Coordinating the kitchen staff and office drivers to ensure efficiency.
Processing all required documents for expatriate officers when onboarding or ending their secondment with the company, that is work permits, visas, travel documents, regulatory requirements and all other relevant documents.
Compiling all the operation data as required by Chief Executive Officer/Managing Director


Job Specifications

Academic Qualifications


Bachelor of Secretarial Studies/Business Management


Professional Qualification


Diploma  in Secretarial Studies
Some legal knowledge would be an added advantage
Proficient in Microsoft Office


Relevant Experience


5 years of relevant experience more

Main Purpose of the Job- (Job Summary)


Implementation of accounting policies, processes and procedures in line with the overall business strategy and objectives in matters relating to managing collection of premiums, banking, safe keeping of cash and banking.


Main Responsibilities 


Bank reconciliations – Preparing monthly bank reconciliations and ensuring timely resolution of... reconciling items.
General Ledger Reconciliations
Internal controls –   Ensuring continuous development of internal controls around receipting and bank reconciliations by collating systems gaps identified and following up for their timely remedy and improvement to the system.
Ensuring customer service to both internal and external client by providing prompt services that meets and exceeds customer’s need


Job Specifications

Academic Qualifications


1st degree in any business related field


Professional Qualifications


CPA  / ACCA


Relevant Experience


At least 1years of relevant experience more

Main Purpose of the Job- (Job Summary)


Ensuring all facilities of the company are functional by facilitating timely acquisition of Goods and Services within set standards and renewal of statutory permits to achieve business objectives. 


Main Responsibilities 


Sourcing quotations from service providers for Goods/Services and preparing analysis for onward transmission for decision... making. 
Ensuring goods and services are ordered in time as per the TAT, received and dispatched to respective user Departments and Branches.
Ensuring smooth operations of all departments and branches in regards to Maintenance of office equipment's and Machine. 
Managing, monitoring and reporting of SLAs to ensure performance and service delivery.
Preparing and managing the section budget including optimizing budget.
Maintaining records of all payments.
Coordinate application and obtaining fire permits and ensuring all compliance with local authorities.
Timely generation and processing of payments of all utilities and keeping clear records of the same.
Overseeing franking of documents and generating weekly progress reports on franking status.
Preparing and maintaining suppliers evaluation schedules and generating any other reports as required in the department.
Identifying, implementing and benchmarking best practices.
Ensuring customer service to both internal and external client by ensuring proper allocation of resources and maintained of facilities.
Managing and Implementing change initiatives to achieve desired business plans and culture.


CRITICAL SUCCESS FACTORS FOR THE JOB

Job Specifications    

​​​​​​​Academic Qualifications


Bachelor’s degree in business related areas or equivalent.
At least 3 years of relevant experience


Professional Qualifications


Diploma in Supply Chain Management


   Key Job Skills (specific to the job)


Strategy implementation
Procurement process management
Negotiation skills
Project management 


Insurance Skills (special Category)


Basic insurance


General Skills (Generic)


Communication Skills
Interpersonal Skills
Customer Service
IT skill (fluency)


KCA Competencies/Behaviours


Integrity
Reliability
Transparency
Professionalism
Teamwork
Quality more

Main Purpose of the Job- (Job Summary)

To assist the organization with clerical work and smooth running of day to day operations in order to achieve business objectives. 

Main Responsibilities 


Receiving Franking and dispatch of documents and and generating weekly progress reports on franking status.
Facilitating and coordinating documents submission to Ministry of... Lands 
Facilitation of all kind of dispatch EMS Courier and postage 
Facilitating dispatch of  Internal and External Memo and Mail to intended designation
Facilitate renewal of license annually and statutory 
Maintain a proper record of franked documents and any other information related to the same
Assist in any other office support duties assigned by the senior authority
Identifying, implementing and benchmarking best practices.
Ensuring customer service to both internal and external client by ensuring proper allocation of resources and maintained of facilities.
Managing and Implementing change initiatives to achieve desired business plans and culture.


2   or 3 Key Deliverables (specific to this position)


    Related Local authorities
Service providers
CRITICAL SUCCESS FACTORS FOR THE JOB


Job Specifications    

Key Drivers    Relevant Experience

Academic Qualifications


Bachelor’s degree in business related areas or equivalent.
Professional Qualifications
Diploma in Business Administration
At least 3 years of relevant experience


Key Job Skills (specific to the job)


Strategy implementation
Process management
Project management 


Insurance Skills (special Category)


Basic insurance


General Skills (Generic)


High level of integrit
Communication Skills
Interpersonal Skills
Customer Service
IT skill (fluency)


KCA Competencies/Behaviours


Integrity
Reliability
Transparency
Professionalism
Teamwork
Quality more

Kenindia Assurance Company is seeking a full-time Unit Manager - General Insurance to work on-site in Nairobi. This role involves day-to-day management of a team of general insurance agents, ensuring that they meet sales targets, and providing guidance and support on product knowledge and customer service. The successful candidate will also collaborate with cross-functional teams to identify... business opportunities and provide customized solutions.

Responsibilities


Provide leadership and direction to a team of people
Manage operations and finances of business
Recruit and train new hires on business practices
Drive development of employees
Ensure that quality of work or service is maintained


Qualifications


Certificate of proficiency in Insurance
Minimum of 3 years experience in insurance sales
Background in insurance sales especially in Nairobi and its environs
Strong communication, interpersonal, and analytical skills
Demonstrated ability to manage a team and exceed sales targets
Strong understanding of insurance products and customer service
Strong business acumen and ability to identify business opportunities
A self-starter with experience working in a fast-paced, results-driven environment
Ability to develop a sales pipeline and follow it through more

Main Purpose of the Job - (Job Summary)
To conduct a proper analysis of claims, ensure proper claim registration, processing and reviewing in line with the departmental targets to achieve overall business objectives.
Main Responsibilities

Registering claims for proper records and ensuring that the correct data is input and captured in the system.
Appointing of service... providers(assessors/adjusters/investigators) so as to quantify liability
Ensuring that claims’ service providers meet agreed service level timelines.
Ensuring that there is proper customer service to both internal and external clients by giving the right documents and calling for proper documentation from stakeholders to allow for easy processing of claims.
Notifying internal stakeholders of large claims
Analyzing and studying adjuster/ assessors reports to establish occurrence of events and ensuring that they conform with policy terms and conditions
Processing claims to ensure amicable settlement by preparing claim notes for approval Preparing reports — e.g. claims experience Communicating in writing and meeting with insured/clients regarding settlement offers and advising on recommendations in service provider reports in order to mitigate future losses.
Ensuring salvage collection is done
Organizing for the towing of salvage vehicles to the Company’s garage for storage
Ensuring that claims are settled within approved company guidelines.
Reviewing of claims reserves to reveal the true picture of Company claims status.
Ensuring that there is proper customer service to both internal & external clients by providing correct information & documents
Reconciling of outstanding claims statements from stakeholders to enable them know their correct account positions.
Ensuring that all files pertaining to salvage are forwarded to the Salvage Committee for disposal.
Ensuring that all files pertaining to recoveries are sent to Legal Department for the recovery process to be effected.
Ensuring that all closed files are sent to the registry for safe keeping.
And any other duties assigned

Academic Qualifications

O-level

Professional Qualifications

AIK

Key Job Skills (specific to the job)

Negotiation skills 
 Influencing skills 
Customer management 
Analytical skills 

Relevant Experience

At least 2 years of relevant experience

Insurance Skills (special Category)

Claims management
Fraud detection
Policy interpretation skills

General Skills

Communication skills
Interpersonal skills
Customer Service
IT skills (fluency) more

Job Summary
Carrying out internal audits in accordance with the Internal Audit Strategy and implementation Plan to ensure compliance with the Company’s accounting, administrative & internal controls, and relevant legislation for continuous improvement and to achieve business objectives
Respoinsibilities

Reviewing and documenting operations in each audit area and making recommendations to... close identified internal control gaps    
Developing, in consultation with the Chief Internal Auditor, detailed audit programmes for each identified audit assignment based on the documented procedures  
Carrying out detailed audit tests in order to gather relevant and adequate audit evidence to support findings and suggestions for improvement
Discussing audit findings with the auditees during fieldwork so that only unresolved issues appear in the draft report
Maintaining adequate and properly referenced internal audit working papers and internal audit files for purpose of review and reference
Carrying out reviews to ensure compliance with all the relevant legislation and regulatory requirements (e.g. KRA, RBA, IRA)  

Academic Qualifications

Bachelor of Commerce Degree (Accounting Option) or any other relevant business degree 

Professional Qualifications

CPA (K), ACCA, ACA or any other recognized professional accounting qualification;
CIA;
Membership to a professional body

Experience

At least 3 years of relevant experience more

Job Summary
Overall responsibility for the general business claims ( legal and non legal) including supervision of claims processes and timely settlement of the claim within TAT, analyzing the claims movement with respect to individual portfolio, brokers, agents and clients. Monitoring and supervising the services of the service providers such as loss adjusters, advocates, investigators, garages... and medical service providers and coming up with strategies to control the claims/claims cost in line with the overall business strategy and objectives.
Main Responsibilities

Formulating and leading in the implementation of the general business legal and non legal claims, policies, guidelines and procedures in the process and payment of liability claims in line with business strategy and objectives.
Ensuring the proper management of claims at both the individual and portfolio level to optimize expenditure and achieve high levels of satisfaction to all stakeholders through high quality claims management and conflict resolution.
Ensure that appeals lodged are monitored and periodical statements submitted on funds held in joint accounts.
Setting up of the panel of external advocates; the terms of reference; performance and evaluation criteria and continuously monitoring their performance to ensure achievement of the company objectives.
Analyzing & authorizing for approval of claim settlement proposals by both external advocates and internal legal officers   for payment by the company to ensure that all required documents and excess payable guidelines are complied with.
Implementing plans and initiatives to increase customer satisfaction and retention through formulating, documenting and executing claims strategies. 
Advising Reinsurance and Finance departments of any material claims as set out in our business treaties, protocols and   procedures and liaising with Reinsurance and Legal departments for effective recoveries.

Job Specifications    
Academic Qualifications

Undergraduate degree in any business related field

Professional Qualifications

Diploma in Insurance (AIIK or ACII)

    Key Job Skills (specific to the job)

Excellent researching skills
Work Management skills
Administrative Skills
Excellent customer service skills
Negotiation skills
Analytical skills
Time management skills
Good communication skills
Insurance Skills (special Category)
Fraud detection
Insurance policies analysis
Claims Management
Basic underwriting
General Skills 
Interpersonal skills
Customer Service
IT skills (fluency)

Our Competencies/Behaviours

Integrity 
Reliability 
Transparency 
Professionalism 
Teamwork 
Quality     

Experience

At least 10 years of relevant experience more

Job Summary
Providing supervision in the management of office facilities, looking after the maintenance and alteration of office areas and equipment, purchasing of office supplies, equipment services and managing all company properties in order to achieve the business goals.
Main Responsibilities

Supervising the day-to-day operations of the administrative department and staff... members.
Ensuring that property management, repairs, maintenance and procurement of services are within laid down policies and authority given by the Company.
Analysing all contracts and Service Level Agreements falling under the Administration Department and compliance.
Providing supervision in ensuring that there is optimum occupancy and timely rent collection and corrective action in case of defaulters.
Monitoring and accounting for consumables.
Supervising all stock taking exercises in the organization
Overseeing franking of policy documents including keeping records and ensuring uninterrupted franking.

Academic Qualifications

Management degree from a reputable university.

Professional Qualifications

Diploma in procurement and purchasing.
ACCA/CPA (K)
Certificate in facilities management.
Diploma in property management.

Experirence

At least 5 years of relevant experience more