Key Responsibilities:

Provide prompt and professional technical support to customers via phone, email, or chat.
Troubleshoot and resolve customer issues related to hardware, software, networking, and other technical problems.
Diagnose and identify root causes of technical issues and provide effective solutions.
Document customer interactions, including problem description, troubleshooting... steps, and resolution, in our ticketing system.
Collaborate with cross-functional teams, including product development and quality assurance, to address complex technical issues and provide customer feedback.
Assist in creating and updating support documentation, knowledge base articles, and FAQs to enhance self-service resources for customers.
Stay updated on industry trends, new technologies, and product features to provide accurate and up-to-date technical support.
Ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism in all interactions.
Help architect, maintain, and support Azure AD IAM, Users, Directories, Groups. Roles, Policies, Administrative Units, Applications
Help administer Office 365, Exchange, Teams, Dynamics 365, Power BI, Power Automate, Power Apps.

Qualifications:

Maximum of 3 years of experience in a technical support role, preferably in a software or technology company.
Knowledge of Microsoft Office 365 Family
Strong knowledge of computer systems, software applications, and network infrastructure.
Proficient troubleshooting skills to resolve hardware, software, and networking issues.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users effectively.
Customer-centric approach with a passion for delivering exceptional service and resolving customer issues.
Ability to work independently and efficiently manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving and analytical skills, with attention to detail.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. more

Overview:
As a Manager in the Development Sector, you will lead a team of associates to provide expert advice and support to clients in the development sector. Your main responsibility will be to deliver high-quality services and insights to clients, build and maintain relationships with key stakeholders, and contribute to business development efforts.

Key Responsibilities:

Lead and manage... the delivery of advisory services to clients in the development sector, including designing and implementing programs that address their specific needs.
Provide strategic advice and guidance to clients on issues related to sustainable development, including sustainability, climate change, inclusive business, ESG, value chain management, monitoring and evaluation.
Build and maintain strong relationships with clients and key stakeholders in the development sector, and garner insights that can translate into business opportunities.
Develop proposals and pitches for new business opportunities and contribute to the firm's business development efforts.
Identify and engage relevant products, solutions, systems and partners in the eco-system.
Manage project teams to ensure the timely delivery of high-quality work that meets client needs and expectations.
Ensure compliance with relevant policies and regulations, including those related to ethical and professional standards.
Develop thought leadership materials and contribute to the firm's knowledge base and insight driven client engagement.
Mentor and coach junior staff members, providing guidance and support as needed.

Qualifications:

Bachelor's degree in a relevant field, such as international development, public policy, or business.
Minimum of 10 years of cognate experience in development sector within and outside Nigeria.
Experience working with multilateral organisations, development partners and other international foundations will be a plus
Proven track record of delivering high-quality advisory services to clients in the development sector and building strong relationships with key stakeholders.
Strong project management skills, with the ability to lead and manage project teams effectively.
Excellent analytical, problem-solving, and communication skills.
Knowledge of relevant policies and regulations related to sustainable development in the development sector.
Self-driven and ability to work effectively in a team environment, and mentor/coach junior staff members more

Functions and Responsibilities

Translate organization needs into HR Interventions to improve business performance and effectiveness, to improve the overall employee experience and engagement
Drive, develop and execute the overall HR Strategy to address business challenges and needs
Ensure leadership continuity and development through succession planning and talent management... processes
Responsible for workforce/succession planning, performance management and compensation management
Provide day-to-day HR support to staff and supervise the maintenance of facility and equipment.
Ensuring compliance with organizational policy and procedures

Professional Requirements
Qualification

Minimum of a bachelor’s degree in HR, Humanities, or other relevant disciplines.
Master’s degree will be an added advantage
Professional Qualifications
Other professional certifications e.g., ACIPM, SHRM, etc. would be an added advantage
At least 10 years post qualification relevant experience with a thorough understanding of HR functions such as Recruitment, Talent Mgt., and Workforce Management.
Minimum of 5 years of proven experience in a senior management role
Demonstrable achievements in landmark projects

Skills / Competence Requirements

Demonstrated capacity to lead and inspire to improve organizational efficiency, competent strategic planning, and business development.
Well-developed communication and negotiation skills and the ability to develop stakeholder relationships.
Excellent interpersonal and public speaking skills.
Relevant experience in working as part of a multi-disciplinary team.
Develops and maintains strong business relationships with vendors, clients, and other employees to drive business results
Working knowledge of data analysis and performance/operation metrics
Aptitude in decision-making and problem-solving
Intermediate competency in the use of the Microsoft Office Suite and other information management software programs.        
Talent development and succession management
Focus on identification, selection, and retention of best-in-class talent to ensure a dynamic pipeline of talent more

Functions and Responsibilities

Advising clients to reshape and transform business through digital in order to deepen customer relationships and improve overall business performance
Engaging client stakeholders and executives to help define their digital vision, strategy, and roadmap, with supporting business cases
Analyzing existing platforms, tools, and processes in the client’s digital... ecosystem, and recommend innovative, implementable solutions, as appropriate, based on business and customer needs
Planning and facilitating client workshops around digital vision, innovation, and design
Assessing client operating models, identifying gaps, and making recommendations for future improvement
Defining strategy and design for customer experience, working closely with user experience (UX) design team members to devise strategic solutions based on stakeholder interviews, research analysis, persona creation, user needs, journey maps, and business requirements definition
Generating new business opportunities and developing and maintaining long-term client relationships and networks; developing relationships with team members across all Verraki Groups to serve client needs
Assisting in developing and reviewing functional requirements
Delivers work efforts and client-facing project activities.
Ensures agreed client requirements are met with quality acceptance from the Business
Works with people, processes and technology workstreams to document and deliver client-relevant services in the Services Advisory area.
Develop pragmatic plans to enhance organization, products, processes and system, address issues
Establish relationships with client personnel at appropriate levels.
Performs other related tasks assigned by Supervisor more

Professional Requirements

Minimum of a Bachelor’s degree in Sciences or Engineering
Master’s degree will be an added advantage
Relevant technical/ professional certifications
Membership of professional organizations/ associations will be an added advantage
Minimum of 12 years post qualification experience in IT Infrastructure
Previous experience in a reputable consulting or leading IT... company
Demonstrable achievements in landmark projects

Skills / Competence Requirements

Strong client relationship management skills
Strong negotiation skills
Strong communication skills (written and verbal)
Issue management skills
Deep understanding of CIO and Technology Infrastructure Services organisations in Nigeria and West Africa
Strong project management and leadership skills 
Flexibility to interface with multiple relevant business functions and capabilities (including, Network, Information Systems /Technology, Commercial, Sales etc.)
Deep expertise in Technology Strategy and Transformation, Enterprise Architecture, Security, Infrastructure Consulting, IT Service Management, Project/Program Management

                    

Other Requirements

Prior experience in a consulting or leading IT company         
Demonstrable achievements and involvement in landmark projects
Experience in managing teams and directing quality work efforts
C-suite presence                    
Access/relationship network within our target industries        
Access/relationship network with our key alliance partners



Functions & Responsibilities

Works closely with the TGP Lead and TGP Executives to engage client C-level executives and key Directors to identify, qualify and convert technology sales opportunities
Establishes direct, credible and proven contacts with key decision makers and influencers within key client organizations
Manages people, processes and technology to deliver client-relevant services to Verraki’s clients in the Technology Advisory space
Builds team of credible Consultants and Managers to drive and sustain the technology Advisory practice
Supports TGP  to generate sustainable and winnable pipeline of opportunities in the Nigerian and regional IT Infrastructure space
Sets and manages expectations of Client Sponsors /Champions and Stakeholders on delivery efforts
Develops deep awareness and knowledge of Verraki capabilities to align Verraki capabilities with local needs and trends
Coaches, mentors and provides career guidance to assigned counselees to develop their careers, particularly in the technology Advisory area
Build Verraki credibility and brand in the technology Advisory services industry
Organizes and directs quality work efforts and client-facing project delivery
Perform other related tasks assigned by the TGP Lead more