Job Purpose:


To drive growth and profitability objectives for this category.
To drive the implementation and execution of Retail Lubricants initiatives on the forecourts and lead delivery of the lubricants category plans.
Address all the day-to-day issues on Lubricants and Sales Team.
Ensure profitability increase of the Lubricants category for Vivo Energy Kenya


Principal... Accountabilities:


Manage the implementation of Lubes activities in the Retail network. Address all the day-to-day issues and ensure profitability of lubes business.
Monthly retail Lubes evaluation Performance through analysis & review of product mix performance
Lead the implementation of Lubricants initiatives in Retail and ensure continued success through smart monitoring of performance, and value addition to overall RCVP. Roll-out and implement the revised lube bay offer and ensure that is consistently applied across the network.
Support and assist in the development of OU lubes category plan, and ensure these plans are effectively implemented across the network.
Monitor Lubes performance within retail, including pricing and competitor behaviour, and analyze results with the Marketing Implementer.
Provide coaching / trainings / motivation of Retailers and site staff on Lubricants
Compile and present Lubricants performance data and results analysis.
Drive sell-out growth initiatives for lubricants at sites by creating programs to motivate site staff to focus on lubes growth and premiumization.
Implement/Execute a robust Availability, Visibility & Active selling (AVA) initiatives for Lubes at retail sites.
Availability - Making sure stocks availability KPI is met.
Visibility – Ensure Proper merchandising of MDUs at the forecourt adhering to planogram standards
Active Selling - Active selling of lubes at sites to grow sell-out through OS/LSS Programs
Support Execution of Lubricants marketing initiatives at sites.
Ensure HSSE compliance in the Lubricants business.
In charge of Verifying accuracy of Monthly Retail Lubes Forecasting with Lubes operations manager


Requirements


A degree in Sales & Marketing
Minimum of 3 years’ experience in category management with an understanding of category management process would be an advantage
Strong background in merchandising, purchasing, financial analysis and stock control
Previous experience in retail operations is desirable
Previous sales/commercial experience is desirable
Demonstrates the ability to select, analyze and integrate consumer/shopper, customer and category information to deliver business solutions
Only shortlisted candidates will be contacted more

PRINCIPAL ACCOUNTABILITIES:

Sales


Defending the key accounts in the Sector and other assigned customers from competition by ensuring deliveries to all the sites are timely, smooth and by frequently visiting sites to check on progress / possible threats.
Maintain sales portfolio: secure lubricants and fuels LPOs in a timely manner, ensure they are properly processed, scheduled and... delivered to the right locations.
Secure company assets installed at customer sites, monitor and ensure they are in expected condition and working as intended, and recover the same at project end.
Act as liaison with Engineering team for installation and maintenance issues
Build and Maintain sound business relationships with various stakeholders at both customer and Vivo.
Make regular quality customer visits to conduct training (e.g. wet stock management, product receipt), monitor reconcile dispensed fuel volume, assess wet stock procedures and records kept at customers’ sites, ensure that the relevant controls are in place, and resolve any issues arising e.g. shortages.
Identify new opportunities through market intelligence obtained from the ground and share details with FBAM
Ensure customer has all invoices for product supplied, reconcile accounts, resolve any invoice disputes, and collect payment as per trade terms.
Timely Debt collection from assigned Credit customers in the portfolio.


Marketing:


Brand Promotion – ensure all equipment installed at the sites is properly branded.


Supply Chain:


Provide accurate sales forecasts for lubricants and fuel


HSSE


Deliver assigned HSSE plan items, including: site audits, toolbox and other HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.


KEY CHALLENGES:


Timely delivery of promises to customers by managing all internal and external stakeholders
Establishing good business relationships within the key customers - managing communication as per outlined protocols and culture barrier
Ensuring a seamless order-to-cash process (LPO collection and processing, invoices delivery and payment processing)


Requirements


University Graduate in Business or technical related fields
Experience in customer account/relationship management, sales, negotiation, debt management and business analysis.
Results driven, with sound business and commercial acumen
Good team Player, with ability to provide solutions that are creative and innovative
Market/Competitive Analysis
HSSE


Competence Requirements


Selling & Negotiation Awareness – Knowledge
Customer Relationship Management: Knowledge - Skill
Market Awareness Awareness – Knowledge
Customer Value Proposition - Knowledge
Maximise Business Opportunities - Knowledge
VE Leadership Competencies - Awareness
Only shortlisted candidates will be contacted. more

Operational Excellence

Plan and conduct site visits following the Call Planning Cycle tool
Ensure delivery of a competitive pricing position through fuel pricing procedures
Implementation and ongoing support of Marketing and Network initiatives
Identify Gaps in all aspects of site performance (including service and ‘people') for geographical area and mandate, advise, or offer Retailers Vivo... Energy-recommended tools, processes, and support to help them deliver the Customer Commitment at the Retail site profitably and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
Maximizing all sales development potential while protecting Vivo Energy's interests, through the coaching and motivating of Retailers
Participate in the attraction and selection of the right Retailers
Through coaching, supporting, and performance management of Retailers to deliver the basics and higher performance, ensure the best Retailers have the best sites and that poor Retailer performance is eliminated
Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top-class site performance (including counseling to underperforming sites)
Deliver Sales & Operations targets for geographical areas through regular reviews and appropriate action plans
Ensure Retailers implement all areas of Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts, and manuals
Manage and maintain a Retailer master plan within the territory through Retailer assessment and involvement with recruitment processes
Ensuring that Retailers' actions do not damage Vivo Energy's Reputation
Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

Job Knowledge, Skills & Experiences:

A graduate in a business discipline or engineering
Strong team member with excellent communication skills
Broad competence in Retail Sales & Operations
Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, and delivering Retail Customer Commitment
Understand and apply Retail HSSE Standards - Skill
Understand and Apply Retail Economics - Skill
Understand and Apply Vivo Energy Retailing Principles & Processes - Skill
Manage Relationships with Retailers
Manage Site/Cluster Performance & Administration
Manage Fuel Pricing Process
Manage Fuel Pricing Execution
Manage Retailer Value Proposition (RVP) more

Job Purpose
This role is to ensure the integrity of transactions LOBP stocks (physical vs accounting outputs)

timely reconciliation of finished goods stocks.
timely daily reconciliation of stocks and variance explanation signed off.
LOBP Focal Point LOBP for creating new customer in SAP.
Export order coordination.

Continuous spot stock audits to ensure FIFO compliance.
Main... Accountabilities:
Stocks Management.

Ensure accurate handover of finished products from filling floor to warehouse daily.
Ensure daily finished goods inventory reconciliations both SVLK and VEK inventories of goods under SVLK control.
Ensure daily close out of inventory cycle count differences.
Continuously review shelf life and state of finished goods and packaging materials in LOBP to prevent obsolesce. Liaising with laboratory and production teams to undertake any corrective actions to salvage absolute write off.

SAP Transactions Management.

Responsible for the integrity of SAP finished goods transactions (book vs physical) between physical and SAP book stock. Follow up for daily closure of any differences.
Conduct SAP transactions integrity checks on a weekly basis and highlight any open/incomplete transactions. Monitor the actions necessary to redress the anomalies SAP.
Oversee monthly stock take and pre stock activities to ensure all process orders and purchase orders are closed before stock take and ensure timely and accurate posting of monthly counts in SAP.
Undertake process integrity reviews/audits monthly for all inventory transactions in SAP against physical documents processed for these transactions to verify process integrity.

Export Markets Co-ordination.

Review export trucks availability as per ERD’s to ensure timely and accurate dispatch as per loading order. Follow up corrective action with Logistics Manager and planning to optimize performance and improve OTIF.
Review all received export PO’s from planning teams and maintain a tracker for executed orders and pending orders with clear action plans. Follow up on comments in back-order report made by planning.
Follow up on export documentation with clearing agents to ensure timely release of export trucks from the depot. Manage all copy documentations and archive for safe custody.
Coordination of weekly Export OTIF RCA.
Ensure transfer of all export deliveries within the month to the expo location (SAP) to achieve OTIF KPI.
Ensure that there are optimal stocks at MSAT enough to cover Exports through timely communication sent weekly and advising the planning department on the NIL and LOW stocks in MSAT on a weekly basis.

Account Management.

Focal point for creating new customer accounts in LOBP.
Coordinate releases as per MoA in case of manual loading request, back-order release, and manual invoicing for release from the depot.
Monthly circulation of block invoice of all loadings done within the month to export markets to ensure timely payment and release of accounts.
Manage monthly capturing of orders and following up raising of all credit notes in SAP for all pricing variances in the system per market as per procedure.
Ensure daily circulation of the sales performance tracker ensuring visibility of the monthly sales forecast and pending open orders to load and invoice out to meet the business sales plan.
Coordinate the weekly export order review meeting with planning teams to ensure customer gets products on time in full.
Communicate readiness notification to all export customers after confirmations of availability of all products by the planning teams and production teams in the weekly review meetings.
Fill in for Logistics Manager in times of absence. Make executive decisions, hold meetings, and provide accountability.

IPS Management.

Ensure accurate Inward Processing scheme (IPS) end to end weekly reconciliations.
Ensure the integrity of IPS transactions in SAP. Monitor the FG invoicing and actions necessary to redress anomalies in SAP.
Maintain a tracker for IPS executed orders and pending items with clear action plans.

Requirements

Minimum Degree in supply chain management or Equivalent
Experience in operations 2 years and above.
Experience in Accounting and or Audit processes will have an added advantage.
Good communication skills with both colleagues and third parties
Customer service experience and exposure to handling freight forwarders will be an added advantage.
Ability to work under pressure, long and odd hours including weekends when necessary.
SAP Knowledge preferred.

Functional Competencies:

Manage and Drive and Own performance - Knowledge
Work and lead in Teams - Knowledge
Exports Co-ordination and Administration - Skill
Compliance, control & exposure management - Knowledge
Logistics Management - Skill
Customer Management - Knowledge

Leadership competencies

Seeks and provides feedback
Passionate about Logistics and warehousing
Customer focused while being Cost & Safety conscious.

Key Challenges:

Ensure controls are always adhered to.
Timely and accurate dispatch of finished packed products.
To act as the CSC-Depot focal point for LSC in coordinating export deliveries.
Export truck turn around and Gate to Gate management process.
Ensure timely and accurate documentation of all orders to eliminate delays and customer complaint.
Work and lead in Teams.
Management of Communication and External stakeholders Expectations.
Management of IPS. more

Job Purpose
This role is to ensure the integrity of transactions LOBP stocks (physical vs accounting outputs)

timely reconciliation of finished goods stocks.
timely daily reconciliation of stocks and variance explanation signed off.
LOBP Focal Point LOBP for creating new customer in SAP.
Export order coordination.

Continuous spot stock audits to ensure FIFO compliance.
Main... Accountabilities:
Stocks Management.

Ensure accurate handover of finished products from filling floor to warehouse daily.
Ensure daily finished goods inventory reconciliations both SVLK and VEK inventories of goods under SVLK control.
Ensure daily close out of inventory cycle count differences.
Continuously review shelf life and state of finished goods and packaging materials in LOBP to prevent obsolesce. Liaising with laboratory and production teams to undertake any corrective actions to salvage absolute write off.

SAP Transactions Management.

Responsible for the integrity of SAP finished goods transactions (book vs physical) between physical and SAP book stock. Follow up for daily closure of any differences.
Conduct SAP transactions integrity checks on a weekly basis and highlight any open/incomplete transactions. Monitor the actions necessary to redress the anomalies SAP.
Oversee monthly stock take and pre stock activities to ensure all process orders and purchase orders are closed before stock take and ensure timely and accurate posting of monthly counts in SAP.
Undertake process integrity reviews/audits monthly for all inventory transactions in SAP against physical documents processed for these transactions to verify process integrity.

Export Markets Co-ordination.

Review export trucks availability as per ERD’s to ensure timely and accurate dispatch as per loading order. Follow up corrective action with Logistics Manager and planning to optimize performance and improve OTIF.
Review all received export PO’s from planning teams and maintain a tracker for executed orders and pending orders with clear action plans. Follow up on comments in back-order report made by planning.
Follow up on export documentation with clearing agents to ensure timely release of export trucks from the depot. Manage all copy documentations and archive for safe custody.
Coordination of weekly Export OTIF RCA.
Ensure transfer of all export deliveries within the month to the expo location (SAP) to achieve OTIF KPI.
Ensure that there are optimal stocks at MSAT enough to cover Exports through timely communication sent weekly and advising the planning department on the NIL and LOW stocks in MSAT on a weekly basis.

Account Management.

Focal point for creating new customer accounts in LOBP.
Coordinate releases as per MoA in case of manual loading request, back-order release, and manual invoicing for release from the depot.
Monthly circulation of block invoice of all loadings done within the month to export markets to ensure timely payment and release of accounts.
Manage monthly capturing of orders and following up raising of all credit notes in SAP for all pricing variances in the system per market as per procedure.
Ensure daily circulation of the sales performance tracker ensuring visibility of the monthly sales forecast and pending open orders to load and invoice out to meet the business sales plan.
Coordinate the weekly export order review meeting with planning teams to ensure customer gets products on time in full.
Communicate readiness notification to all export customers after confirmations of availability of all products by the planning teams and production teams in the weekly review meetings.
Fill in for Logistics Manager in times of absence. Make executive decisions, hold meetings, and provide accountability.

IPS Management.

Ensure accurate Inward Processing scheme (IPS) end to end weekly reconciliations.
Ensure the integrity of IPS transactions in SAP. Monitor the FG invoicing and actions necessary to redress anomalies in SAP.
Maintain a tracker for IPS executed orders and pending items with clear action plans.

Requirements

Minimum Degree in supply chain management or Equivalent
Experience in operations 2 years and above.
Experience in Accounting and or Audit processes will have an added advantage.
Good communication skills with both colleagues and third parties
Customer service experience and exposure to handling freight forwarders will be an added advantage.
Ability to work under pressure, long and odd hours including weekends when necessary.
SAP Knowledge preferred.

Functional Competencies:

Manage and Drive and Own performance - Knowledge
Work and lead in Teams - Knowledge
Exports Co-ordination and Administration - Skill
Compliance, control & exposure management - Knowledge
Logistics Management - Skill
Customer Management - Knowledge

Leadership competencies

Seeks and provides feedback
Passionate about Logistics and warehousing
Customer focused while being Cost & Safety conscious.

Key Challenges:

Ensure controls are always adhered to.
Timely and accurate dispatch of finished packed products.
To act as the CSC-Depot focal point for LSC in coordinating export deliveries.
Export truck turn around and Gate to Gate management process.
Ensure timely and accurate documentation of all orders to eliminate delays and customer complaint.
Work and lead in Teams.
Management of Communication and External stakeholders Expectations.
Management of IPS. more

Job Purpose:
The Human Resources Assistant position provides an effective, efficient, accurate and professional HR service covering full administrative and support to the resourcing function.
Principal Accountabilities:

Accurate and timely HRMIS updates and admin support to staff.
Facilitate end-to-end recruitment cycle with a focus on impeccable candidate experience.
Leading employer... branding initiatives i.e. coordination of career fairs and millennials connect and providing support to locally-driven initiatives for Employee Engagement.
Maintaining and Updating Recruitment Databases.
Conducting reference checks to ensure the best possible selection decision.
Analyzing and reporting on key recruitment metrics i.e. retention, turnover, and internal mobility rates turnaround time, offer acceptance rate saving, gender/age distribution on JGs, premiums, and hiring costs.
Coordination and analysis of internal surveys i.e. post-induction surveys, candidate experience surveys, and pre & post-internship surveys.
Liaising with the payroll team to process statutory payments- preparing data schedules i.e. NSSF, NHIF, NEA and ensuring no penalties to the company.
Point of contact for all third-party contractors.
Onboarding of new joiners and managing the employee exit processes.
Assist with day-to-day operations of the HR functions and any other duties assigned to by the line manager.

Key Challenges:

Good application on interpersonal skills to enhance teamwork and flexibility to accommodate work schedules especially in communicating with Stakeholders
Self-starter able to take initiative and ownership of projects and prioritise workload to completion with limited supervision.

Requirements

Bachelors Degree in Human Resources/social sciences
Certified Human Resources Professional
At-least 2 years’ experience in Human Resources
Ability to maintain confidential information.
Experience providing a high level of customer service, managing highly confidential materials and administrative tasks
Proficiency in computer skills: Windows, Word, Excel, PowerPoint, Outlook.
Proven attention to detail and an acute understanding of the importance of data accuracy.
Excellent communication skills (written, verbal, listening)
Collaborative more

Job Purpose:
Manage the outbound and inbound logistics of lubricants for Kenya Supply Hub within the guidelines of Shell and Vivo Lubricants HSSE rules, in a cost-effective manner, while meeting agreed customer’s service levels.
Dimensions:

Volume (2023 Plan): 40K m3
COGS Impact: Demurrage management (below US$350K).
Suppliers - +10
OPEX Impact: US$1Mn.
Staff No: OU 3 direct, 13... contracted

Main Accountabilities:
Within SVL Kenya LSC, Logistics is responsible for:

Contributing to SVL Supply Chain management mission, to link the marketplace, distribution network and activity in such a way that customers are provided with higher service levels while managing the overall cost.
Planning and recommending short- and medium-term logistics business strategy and standards for the Supply Hub.
Initiation of the stock management policies and procedures including stock control, quality systems and damaged stocks.
Optimizing the logistics network, improving utilization of relevant assets, optimizing working capital and reducing time to market process.
Instituting benchmarking tracking for logistics, to measure performance relative to best in class that will form the basis for further improvement.
Negotiating, establishing and delivering appropriate service levels for the business and ensuring customer’s orders are delivered on time as per agreed service level agreement in a safe and cost effective manner.
Responsible for training of subordinates to ensure business continuity.
Ensures the raw materials and finished products are well maintained according to the SVL standards for stocking.
Responsible for the monthly stock count of all Finished stock items qualitatively and quantitatively including gain and loss reports.
Monitor, follow-up and control the stock management activities
Championing HSSE procedures and policies in Road Transport, storage and handling activities.
Establishing monitoring procedures for measuring warehousing and clearing agent contractor’s performance (Demurrage management, quality, cost, administration, meeting service level agreements and KPIs).
Responsible for efficient clearance of import cargo and elimination/reduction of demurrage incidents to reduce COGS impact of related exceptional costs.
Responsible to build effective working relationships with identified partners consistent with business guiding principles and safeguarding the interests of the Group.
Ensure compliance with relevant management systems certifications (e.g. ISO), proper records managements including timely and accurate recording of transactions in approved ERP and the related report submissions.
Responsible for managing the end-to-end Inward Processing scheme process flow from raw material importation to final reconciliations with KRA.

Key Challenges:

Best practice sharing and joint initiatives across the country and East Africa region. This position has local responsibilities for lubricants activities involving inbound and outbound movement of raw materials and finished products into the Kenya and exports.
Storage and warehouse management, planning and dispatching to customers.
Providing customer service excellence.
Shares responsibility with the SVLK LSC team in terms of cost and management for the working capital of finished product and ensure the optimal stock levels are stocked at the LOBP warehouse to meet agreed customer service level requirements
Arrangement of stored raw materials and finished products executed without disruption of production.
Management of inbound logistics interface with external parties to minimize demurrage expenses.
Inward processing scheme management to ensure alignment to KRA scheme guidelines.

Requirements
Job Knowledge, Skills & Experience:

University degree as a minimum requirement, preferably in social sciences with supported professional qualification in Logistics filed will be an added advantage.
Minimum 3 years relevant working experience including evidence of managing service providers especially C&F.
Proficiency in MS Office packages.
Strong analytical skills
Excellent communication and inter-personal skills.

Functional Competencies:

Demand Management - Knowledge
Managing Supply Chain performance -Skill
Manage and Drive and Own performance - Skill
Work and lead in Teams - Skill
Imports Co-ordination and Administration - Skill
Analysis and Problem Solving - Skill
Compliance, control & exposure management - Skill

Leadership Competencies:

Reflect HSSE commitment to employees and contractor.
Analyzes setbacks and seeks honest feedback to learn from mistakes.
Designs solutions to logistics operational problem.
Fosters a climate of transparency, trust, and respect within logistics teams and cross functions.
Recognize opportunities to enhance outcomes through partnerships with contractors and suppliers.
Assigns and reallocates resources to work effectively.
Coaches, challenges and provides opportunities for growth. more

Job Purpose:

The FBAM (LPG Packed Sales) is responsible to lead packed sales in the country, in a highly competitive and rapidly evolving market.
Packed LPG is sold through appointed distributors.
The FBAM is required to deploy effective Distributor Management, Route-to-Market tools and build relationships with stakeholders to grow LPG (Afrigas) customer base, Volumes and... penetration.

Principal Accountabilities:
The role holder is accountable to:

Deliver both financial (margin/cost/Ebitda) and non-financial (volume/debt/business growth) LPG business targets through a disciplined and effective implementation of functional plans.
Provide input in developing LPG business plans and strategies in Kenya, aligned with VE’s LPG vision, strategy and direction, to grow business / market share/ deliver T&R; and implement the same on the ground.
Use available / defined tools to manage customer / distributor portfolio to deliver results.
Propose and make changes necessary in the LPG Route-to-Market structure to increase coverage, penetration & throughput (CPT)
Implement actions to deliver improved metal management, increase cylinder turnaround ratio (CTR), reduce loss of metal to grey market, and control cylinder revalidation costs.
Manage credit in line with VE credit policy / Manual of Authorities.
Provide accurate sales forecasts for effective S&OP process
Support the LPG Sales Manager on working with Government and Industry to promote high standards, good practices and a level playing field through the development and enforcement of a robust regulatory framework for LPG.
Market Intelligence gathering and reporting. Maintain data on issues such as market size, competition, market shares, pricing etc.
Implement appropriate LPG marketing propositions & promotions, with support from Marketing.
Conduct and support technical training for LPG distributors, their staff, and customers (including PoS’s).
Manage the business in compliance with VE LPG HSSE requirements, policies and guidelines. This includes conducting regular distributor / POS audits.

Marketing

Brand Promotion: Grow market share in assigned Sales territory. Assist in the planning and implementation of any LPG customer events earmarked for the particular financial.
Promote the use of alternative payments methods (Pre-payments) for small volume customers and Resellers.

Supply Chain

Provide accurate sales forecasts for effective S&OP process.
Work with distribution to ensure smooth product delivery to customers.

HSSE / Technical

Train customers and other stakeholders on product knowledge and HSSE.
Address / Resolve all technical needs that customers may have.
Deliver assigned HSSE plan items, including: site audits, toolbox and other HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.

Key Challenges:

Keep abreast with the rapidly evolving and increasingly competitive LPG market in Kenya, responding decisively and speedily to these changes, and at the same time endeavoring to remain ahead of competition.
Effectively network with Retail team to maximize synergy and LPG sales thru retail channel.
Participate in lobby efforts with Govt. and other stakeholders to enhance LPG Regulatory framework.
Develop business plans for all distributors with stretching objectives and targets to enable both VEK and distributor maximize business opportunities in the market.

Requirements
Job Knowledge, Skills & Experiences:

Bachelor’s degree preferably in Marketing with at least 3 years work experience in Sales & Marketing field.
Previous hands-on experience in FMCG channel/distributor management, selling & negotiation, marketing strategy, customer relationship management.
Good problem solving and communication skills.

Competencies:
Functional Competence
Minimum Level

Selling and Negotiation - Knowledge
Customer Relationship Management - Knowledge
Market Awareness - Knowledge
Customer Value Proposition - Knowledge
Distributor / Channel Management - Knowledge

Leadership Competence
Minimum Level

Maximizes Business Potential - Knowledge
Lead Self and Others - Knowledge
Deliver Results - Knowledge more

Job Purpose:
Support Delivery of expected Retail Lubes Volume, Grow sell-out of lubes at station, Enhance clean, Hygienic and bright stations/service bays, execute lubes marketing initiatives to improve sell out, maintain and develop strong customer relationships, whilst at same time adopting defend and growth strategies.
Principal Accountabilities:
Sales

Ensure Site meets Monthly Target for... their Lubes Volume.
Ensure LPG targets are met per site
Increase Lubricants Sales through retention and recruitment of new customers at assigned sites.
Push for LPG Sell-out and recruit new customers
Push to grow LPG sales to increase our market share
Ensure Lubes sales record and OE elements (AVA) compliance at 100%. Through recording, Observing and analysing site’s Lubricant sales (Especially high turnover SKUs) Weekly
Build rapport & maintain good relationship with all customers and TMs
Contributes to Sites success by meeting Lubricant Sales Goals
Market monitoring and Intelligence – Maintain database of the market size, competitors and market shares. Provide regular market intelligence such as pricing, new customers, competitor activities etc.
Defend business from competition by working along with OS to aggressively follow-up on site lubes prospects around the station to make purchase. And Identifying specific site lubricant sales opportunities and following through in assisting stations to acquire such customers
Ensuring Retail sites compliance with lubes stocks availability, visibility and active selling (AVA). Carry out regular equipment audits at customer sites and advise / take timely remedial action. Liaise with Engineering where necessary on equipment installations, maintenance and other technical requirements.
Make sure LPG cages are well merchandised, Branded and price well displayed
Monitor LPG stocks at stations to avoid stock-outs
Monitor Cylinder Float holding per sites
Conduct Basic trainings to OS on product knowledge

Clean, Hygienic and Bright site

Enhance Clean, Hygienic and safe site by ensuring CSAs/OS/mechanics/Qms have complied with proper PPE & Clean uniform
Conducting site Audits through check lists to ensure clean and bright standards at sites are adhered to
Ensure proper merchandising of MDUs, cleanliness of service bays, and good housekeeping at service bay

Marketing

Ensure proper execution of customer value propositions (CVPs) for initiatives such as VRPT (Vivo Retailer Portal Tool), Service Bay/Motorbike booth Operations and Pitstop/free checks execution at forecourts
Continuously Execute Marketing initiative to improve sell out (AVA agenda, Cheki Mbele initiative) etc.

HSSE

Undertake service bay HSSE and Cleanliness audit at each site visit.
Do TNT/PI reporting for service bay/Customer Champions staff

Requirements
Job Knowledge, Skills & Experiences:

University Graduate in Business or technical related fields
Experience in customer account/relationship management, sales, negotiation, and business analysis.
Results driven, with sound business and commercial acumen
Good team Player, with ability to provide solutions that are creative and innovative
Market/Competitive Analysis
HSSE

Competencies :
Technical Skills

Knowledge of Lubricants
Knowledge of product specification
Under Bonnet diagnostic techniques
Customer Value Propositions:
Stock management techniques
Mastery of HSSE rules

Operational Skills

Active Contributions in promotions and products launches
Respect of work standards
Ability to communicate with clients’/site staff/VE staff

Relationship Skills

Capacity for sales (Active sales)
The ability to work with site teams more