Care and Coordination

Deliver in person healthcare services as required in the organization for TIBU Health Clients, including but not limited to consultation, triage, wellness services, vaccination, physical examinations, prescriptions as clinically indicated
Interpret Lab results, Diagnose and give TIBU Health clients feedback, health education and advice on health matters as per Ministry of... Health and International guidelines, as adapted by TIBU health
Carry out phlebotomy, sample collection and rapid diagnostic testing as clinically indicated
Ensure that excellent customer service is delivered to patients through excellent communication, timely treatment plans and patient referral and professional care.
Efficiently collaborate with logistics team during deployment for healthcare services as required.
Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.
May be called upon to deliver healthcare services through virtual care consultations
May be called upon to conduct follow-up sessions with TIBU Health Clients of Home/ Office Care or within an innovative program of care including and not limited to Wellness and CDMP

Quality

Deliver quality care as per Ministry of Health and International guidelines, as adapted by TIBU health, and performance reviewed as prescribed by the supervisor
Work with your supervisor to develop and implement relevant healthcare guidelines, standard operational procedures and policies in primary healthcare and recommend improvements and adjustments where necessary.
Deliver quality and complete assignments with clear documentation for TIBU Clients
Ensure timely submission of well filled out insurance claim forms to TIBU Health Clients and Finance team
Work closely and collaboratively with service delivery, nursing, programs and laboratory departments to implement shared protocols as part of multidisciplinary teams.
Participate in developing CMEs and grand rounds for continuous medical education; Attendance of TIBU Health CME meetings is mandatory
Attend Interdisciplinary Team meetings where necessary
Adhere to quality standards as indicated in the TIBU Health Quality Manual
Participate in root cause analysis meetings as required

Innovation:

Identify technology gaps, propose software solutions and identify novel and innovative ways to improve the patient journey and experience across platforms.
Recommend new service lines, services, and innovative approaches to Health Service delivery.
Identify and propose tools and materials needed for the service delivery team
Work with programs team, logistics and clinical care coordination lead to test, implement and grow innovative programs
Other related duties as assigned by your supervisor.

Skills: 

Team player
Good verbal and written communication skills. 
Organizational skills to prioritize workload and meet deadlines. 

Requirements: 

Diploma in Clinical Medicine.
At least 4 years’ experience working in a clinical setting.
Basic experience working with technology will be an added advantage
ACLS/BLS certification (desirable).
Must have working computer skills including MS Word and Excel.
Certificate of Registration from the respective professional regulatory body. 
Valid Professional Practice License. more

Job Summary:
The Finance Manager will be responsible for overseeing financial planning, analysis and reporting at Tibu Health. This role involves managing budgeting processes, financial forecasting, and ensuring compliance with healthcare regulations. The ideal candidate will possess strong analytical skills, a deep understanding of healthcare finance, and the ability to communicate complex... financial information effectively.
Financial Planning and Analysis:

Cash flow projections and planning
Develop and oversee financial planning and budgeting processes for Tibu Health.
Conduct financial analysis to support strategic decision-making and operational efficiency.
Prepare detailed financial reports and presentations for senior management.

Budget Management:

Monitor and manage departmental budgets, ensuring alignment with Tibu Health’s strategic goals.
Perform variance analysis to identify and address budget discrepancies.

Financial Reporting:

Prepare accurate and timely financial statements and reports.
Ensure compliance with healthcare-specific financial regulations and accounting standards.

Compliance and Controls:

Implement and maintain internal financial controls to safeguard assets and ensure accurate reporting.
Oversee adherence to healthcare financial regulations and industry guidelines.

Cash Flow Management:

Manage cash flow and working capital to support operational needs.
Forecast cash flow requirements and recommend strategies to optimise liquidity.

Cost Management:

Analyse cost structures and identify opportunities for cost reduction and efficiency improvements.
Monitor and evaluate financial performance against benchmarks and industry standards.

Team Leadership:

Supervise and mentor finance staff, providing guidance and support for professional development.
Foster a collaborative and productive work environment.

Strategic Support:

Collaborate with senior management to develop and implement financial strategies aligned with Tibu Health’s objectives.
Provide financial insights and recommendations to support business growth and development.

Tax

Manage the monthly tax obligations
Coordinate with an external tax consultant for income tax computation.

Annual Audit 

Coordinate the annual audit process as necessary; liaise with external auditors as necessary.
Support the annual financial statement audit by compiling the required audit schedules and documentation required.

Payroll

Executing payroll and ensuring statutory compliance.
Additional finance duties as necessary.

Requirements

Demonstrated experience as a Finance Manager.
Experience in managing finances in a healthcare organisation preferred.
Over 5 years of combined accounting and finance experience, including at least 2 years in a managerial capacity.
Bachelor’s degree in Finance or Accounting.
CPA or ACCA certification preferred.
In-depth understanding of accounting principles and procedures.
Proven ability to prepare financial statements.
Experience with general ledger functions and the month-end/year-end closing processes.
Experience working in the insurance or claims management sector is an added advantage.
Proficient in accounting software and administrative tasks. more

Relationship Management:

Build and maintain strong relationships with clients and other stakeholders.
Organize and facilitate service meetings with clients to understand their needs, provide updates on services, and discuss potential opportunities for collaboration.
Enhance client communication through various platforms – Digital, WhatsApp & Bulk SMS. 

Business Development:

Use market... research findings to identify business opportunities and potential clients
Develop and implement strategic plans to achieve sales targets and expand the company’s client base
Drive service uptake & cross selling of services such as wellness packages, immunization services, and specialist services
Develop business proposals and pitch to potential clients.

Sales and Revenue Growth:

Execute the business development and sales strategy to achieve or exceed sales targets
Track and report on sales performance metrics, providing insights and recommendations to the leadership team. 

Marketing:

Conduct market research to understand the healthcare landscape around their assigned business unit(s)
Develop, execute and review a monthly marketing plan for their assigned business unit(s)
Plan and conduct marketing activities for their business unit in collaboration with the marketing team to enhance brand awareness
Generate marketing & CSR reports

Innovation:

Identify novel and innovative ways to improve the patient journey and experience across TIBU Health’s touchpoints.
Recommend new service lines, services, and innovative approaches to health service delivery.
Cross-functional collaboration in testing, implementing and growing innovative programs and services.
Other related duties as assigned by your supervisor.

Skills:

Highly organised and results driven
Excellent interpersonal and communication skills
Strong analytical and problem-solving abilities
Business management skills
Ability to plan and manage resources

Requirements

Bachelor in Business Administration (Sales and Marketing Major) or related degree
Membership in MSK is required
Professional qualification in CIM is an added advantage
At least 3 years’ working experience (healthcare experience is an added advantage)
Proven track record of developing and executing strategy more

Your profile
We are looking for a motivated and experienced Clinical Officer who will work as part of our virtual care delivery team within our Medical department. The role holder will ensure continued excellence in the delivery of Healthcare services by TIBU Health. We are looking for someone who understands digital healthcare, telehealth and other forms of virtual care.
Roles and... responsibilities
Quality:

Work with a supervisor to develop and implement relevant healthcare guidelines, standard operational procedures and policies in primary healthcare and recommend improvement and adjustments where necessary.
Work with supervisor to develop and maintain telemedicine key product indicators with the aim of ensuring quality standards are achieved in triage calls, patient satisfaction etc.
Works closely with service delivery, wellness, nursing and lab departments to implement shared protocols.
Conduct quality patient triaging and document client information.
Conduct case reviews, follow up of patients and outreach.
Participate in developing CMEs + Grand rounds for continuous medical education.

Capacity Building:

Identify technology gaps, propose software solutions and identify novel and innovative ways to sophisticate our virtual care platform and the patient journey and experience across platforms.
Recommends new service lines, services, and innovative approaches to Telehealth.
Identify and propose tools and materials needed for the virtual care team.

Care and Coordination:

Deliver healthcare services virtually through telehealth and other virtual care platforms available in the organization.
Ensure that excellent customer service is delivered to patients through excellent communication, timely treatment plans and patient referral and professional care.
Collaborate with clinical staff and patient representatives to facilitate safe and effective clinical virtual consultations.
Vetting referrals and coordinating with the logistics team to ensure proper patient referral process is implemented within the TIBU Healthcare system and with external providers. 
Constant liaising with the customer support team for scheduling virtual patients for additional home-based or hub-based clinical consultations.
Work closely with the Clinical Lead for Wellness and Chronic disease management to execute on-site services with corporate partners and subsequent follow-up with patients.
Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.

Requirements:

Diploma in Clinical Medicine.
At least 4 years’ experience working in a clinical setting.
Basic experience working as a telehealth service provider will be an added advantage.
ACLS/BLS certification (desirable).
Must have working computer skills including MS Word and Excel.
Certificate of Registration from the respective professional regulatory body. 
Valid Professional Practice License.
Good verbal and written communication skills. 
Organizational skills to prioritize workload and meet deadlines. more

Roles and Responsibilities
Logistics Operations

Responsible for providing logistics support across all channels of service delivery (home/office, virtual, clinic hub) to TIBU Health Clients as required in the scheduling continuum for services, including and not limited to wellness, vaccinations, sample collection, and medical consultations.
Follow up on a patient service delivery cycle to... ensure the service is delivered from start to finish.
Assist and resolve logistics-related inquiries and/or problems, and provide support to customer experience, clinic hub, virtual, and home/office care teams.
Point of liaison and communication for clinic partners and internal and external laboratories.
Ensure that excellent customer service is delivered to patients through excellent communication.
Planning and deploying the movement of healthcare workers (HCWs) and courier officers in field and clinic operations through TIBU Health tech platforms and other relevant 3rd party channels to ensure effective healthcare service delivery.
Ensure Tibu Health drivers’ and riders’ deployments are done efficiently and cost-effectively. 
Ensure clinic partners are provided with status updates on report turnaround time, test outsourcing, and delays where applicable.
Ensure that standard procedures for the outsourcing of laboratory tests are adhered to.
Develop and maintain a registry to ensure accurate data compilation for clinic partners and all other deployments.
Assist in implementing medical logistics standard operating procedures and policies and ensure that relevant stakeholders adhere to these processes.

Quality Management

Manage Tibu kit-bags to ensure inventory is well maintained and meets infection prevention and control standards.
Coordinate with the procurement department for biweekly kit-bag supplies. Supervise HCWs to ensure the kit-bag standards are adhered to.
Ensure that scheduled maintenance of all logistics equipment and resources is conducted as planned.
Ensure that all teams deploying for service delivery of TIBU Health Clients have the right tools and quantity for tasks allocated to them.
Ensures to adhere to established guidelines for healthcare service delivery and compliance with applicable policies and SOPs.
Ensure timely submission of well-filled-out documents (manual or digital) such as insurance claim forms, laboratory results, and prescriptions to TIBU Health Clients.
Participate in developing CMEs and grand rounds for continuous medical education; attendance of TIBU Health CME meetings is mandatory.
Adhere to quality standards as indicated in the TIBU Health Quality Manual.
Maintain a registry on COVID services and logistics incidents across the service delivery channels. 
Participate in root cause analysis meetings as required.
Submit weekly and monthly reports to the Logistics Lead on medical-logistic performance including weekly Tibu Health driver & courier performance, weekly individual performance, monthly COVID service, bi-weekly kitbag inventory status, etc.
Assist with patient satisfaction and retention efforts by the Company.
Other related duties as assigned by your supervisor.

Skills:

Computer literate with an above-average typing speed.
Good verbal and written communication skills.
Good record-keeping abilities.
Thorough and organized with excellent listening skills.
Ability to calm frustrated, anxious, or grieving customers.
Capacity to navigate stressful situations with ease.
Flexible to work shifts, which may include work during evenings, weekends, and public holidays.
Always maintains a positive and constructive attitude.

Requirements:

Diploma or Degree in Procurement and Logistics Management - Medical background on Clinical Medicine or Laboratory Technology would be an added advantage.
Must have working computer skills including MS Word / Docs, Excel / Sheet.
Basic experience in logistics/transport management software will be an added advantage. 
At least 1 year of work experience in logistics post-graduation or in a clinical setting. more

GROWTH

Responsible for strengthening and developing relationships with new and existing referral sources for Tibu.
Drive increased revenue and profit to achieve the Tibu channel's growth.
Take ownership of the management of the B2C sales vertical
Provide market feedback to company leadership regarding competitive offerings, prospect needs and generate product development ideas.
Analyse,... document and communicate the progress of weekly, monthly, quarterly objectives to internal stakeholders; identify areas of concern and assist in generating solutions
Collaborating with marketing teams to create marketing goals to ensure share of market and profitability of products and services.
Coordinating with CS to ensure the timely and successful delivery of Tibu’s solutions according to customer needs.
Monitor and analyse customers’ adoption of the home, virtual and clinic service delivery channels
Sustaining rapport with key clients (VIPS)  by making periodic visits to explore specific needs and anticipate new opportunities.

PRODUCT

Be an active member in the product development process, gathering customer feedback and communicating it to the product and marketing team.
Conducting marketing surveys on current and new product concepts in collaboration with the marketing team.
Monitor the industry development and wellness hub competitive landscape, identify key trends and developments and regularly update the senior manager team, bringing ideas on new business opportunities to the table.

STRATEGY

Planning and coordinating the implementation of business changes/ directions  for the business channels
Developing a robust commercial strategy and tactic to unlock  revenue potential for Tibu Health.
building and maintaining relationships with clients, consistently multi-tasking between new client acquisition and relationship management.
Reporting on return on investments of activities carried out.
Performing any other related duties as may be assigned from time to time. more

Job Brief 
We are looking for a registered nurse to join our nursing staff in providing excellent health care to our patients. Your duty of caring for the patients coming into our facility includes tasks like creating and maintaining accurate patient records, administering medication and monitoring side effects, recording vital signs, and reporting symptoms and changes in patient... conditions.
Roles and Responsibilities

Maintaining accurate, complete health care records and reports.
Administering medications to patients and monitoring them for side effects and reactions.
Prescribing assistive medical devices and related treatments.
Recording patient vital signs and medical information.
Ordering medical diagnostic and clinical tests.
Monitoring, reporting, and recording symptoms or changes in patient conditions.
Administering non-intravenous medications.
Assessing, implementing, planning, or evaluating patient nursing care plans by working with healthcare team members.
Modifying patient health treatment plans as indicated by patient conditions and responses.

Requirements:

Academic certifications.
Registration and licensing with appropriate authorities. more