Responsibilities


Lead and manage the IT department, including a team of IT support staff, to meet the operational requirements of the call center.
Manage and oversee the Hardware Asset Management for the Call Center.
Actively manage the endpoints by monitoring performance, analyzing logs, and troubleshooting issues to ensure high system availability
Ensure that the Call Center’s IT... environment is in accordance with company security guidelines.
Investigate and resolve escalated support requests from end-users.
Configure IT components like networking, telecommunication systems, and security services.
Perform daily system monitoring, verifying the integrity and availability of all hardware and systems.
Maintain operation, configuration, or other policies and procedures as instructed.
Create and maintain comprehensive documentation for all troubleshooting procedures.
Coordinate work with IT Operations teams in other locations to ensure seamless support and operations.
Provide global LVL2/3 support with the team during their respective time zones to ensure continuous follow-the-sun support for Global IT Operations.


Qualifications


Bachelor’s degree in computer science or related field.
4+ years of experience in managing IT infrastructure, including phones, network, printers, and desktop systems.
Experience operating with VDI (AVD preferred).
Extensive experience with LAN, WLAN, and virtual networking (CCNA or equivalent a plus).
Extensive experience with M365, DNS, and mail flow.
Experience working within an ITIL Framework.
Extensive experience configuring, assessing, and troubleshooting Voice over IP solutions (Teams/Genesys/Polycom).
Ability to identify trends, risks, and make recommendations.
Unique combination of attention to detail, excellent organization skills, creativity, and out-of-the-box thinking.
Excellent problem-solving skill set and ability to work under pressure. more

We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.

As an IT Support Specialist, you will provide technical assistance to users and/or business teams... through phone support, face-to-face interaction, and office-based troubleshooting. Knowledge of end-user support, telecommunication systems, and infrastructure support is essential to keeping us on the cutting edge.

Responsibilities


Act as the first line of support for all IT-related inquiries and issues from staff members.
Install, diagnose, and resolve hardware, software, and network connectivity issues.
Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
Assess potential risks and technical challenges and propose mitigation methods.
Ensure the Call Center’s IT environment complies with company security guidelines.
Investigate and resolve escalated support requests from end-users.
Support IT components such as networking, telecommunication systems, and security services.
Adhere to operational, configuration, and other policies and procedures as instructed.
Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.


Qualifications


Bachelor’s degree in IT, Computer Science, or a related field, or 3+ years of equivalent job experience.
Experience supporting IT infrastructure, including phones, networks, printers, and desktop systems.
Experience operating with VDI (AVD preferred).
Familiarity with LAN, WLAN, and virtual networking (CCNA or equivalent is a plus).
Experience with M365, DNS, and mail flow.
Experience working within an ITIL Framework.
Strong experience configuring, assessing, and troubleshooting VoIP solutions (Teams, Genesys, Polycom).
Ability to identify trends and risks and make proactive recommendations.
Attention to detail, excellent organizational skills, creativity, and out-of-the-box thinking.
Excellent communication and problem-solving skills and the ability to work under pressure. more

Responsibilities


Responsible for delivering revenue and customer growth targets.
Identify potential new sales opportunities and prospects.
Establishing customer needs, identifying prospects, setting appointments, making effective qualifying sales calls, and managing the sales cycle to close new business in all service categories.
Track customer service KPIs and metrics by ensuring the... customers are likely to recommend a company/product/service to their friends or colleagues.
Achieve maximum sales profitability, growth, and account penetration within an assigned territory/market segment.
Make sales follow-up calls with clients to establish the clients’ satisfaction levels with company products and services.
Collaborating with relevant departments to ensure the implementation of integrated strategies.
Analyze the territory/market’s potential, track sales, and status reports.
Supply reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Collaborate with the Infrastructure team to deploy networks in potential/prospective regions, estates, and MDUs, guaranteeing a sales rate of 60% or higher upon the completion of fiber readiness in the area.


Requirements


Proven work experience as a Sales Representative in an Internet Service Provider.
Diploma or Bachelor’s degree in business or a related field.
2 years experience selling home fibre and or internet services.
Familiarity with CRM practices. more

The role will require working collaboratively with others, together with a strong sense of initiative, and accountability. The successful candidate will have a minimum of 5 years of demonstrable experience in the workflows described above. The specific responsibilities will include:


Working on master plans, precinct plans and site plans based on input from the clients and the executive team... ensuring highest and best use of land and infrastructure
Work under their own initiative and direction, as part of a large and multiskilled team, including architects, local government, building contractors, material suppliers and local communities
Supporting the development of the overall urban design and architectural guidelines for the city. The urban planning and design guidelines must ensure a high urban quality is aspired to and attained in all scopes of work relating to physical space
Prepare design concepts, schematic designs and detailed plans for streetscape improvements, parks, housing and commercial development, as well as integrated community urban design plans; prepare construction plans, specifications and bidding documents for landscape improvements
Oversee the administration and inspection of construction of urban design, landscape and architecture schemes
Coordinate development of projects with other city projects/programs, coordinating necessary land use and construction programmes with other city departments
Reviewing and revising of the different city masterplans based on input from the executive and other professionals such as engineers and land surveyors.
Working with the sales and other teams in determining developer requirements and appropriately locating proposed developments within the city.
Supporting urban planning and design functions in other properties within the Rendeavour portfolio
Infuse urban design philosophies into all aspects of urban development within Tatu City


Requirements


Masters Degree in Architecture, Landscape Architecture or Urban Design
Minimum 10 years of demonstrable experience in urban design and development work
Preference to have had exposure to work on international projects
Good knowledge of the principles, practices, procedures and theory of urban design.
Good knowledge of design development, urban design, and documentation on a wide variety of projects.
Good knowledge of applicable codes, laws, rules, standards and processes to ensure the compliance of project quality standards.
Good knowledge of urban design concepts, practices, procedures and final documents.
Ability to express ideas effectively both orally and in writing.
Ability to establish and maintain cooperative relationships with co-workers, clients and technical
Demonstrable creative design capacity using different tools and media from sketching, CAD, illustration (Adobe Suite) and post-production software.
Strong communication and presentation skills 
Hands on experience in delivering public realm projects more

Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.

RESPONSIBILITIES


Write SQL queries and Python code to retrieve,... process, and analyze large datasets.
Construct efficient multi-threaded data models from large data sets.
Develop dashboards and create visual reports for both daily operations and executive-level insights.
Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights.
Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement.
Make data backed recommendations on Contact Center programs.
Correlate omnichannel data for KPI tracking and manage cross-platform reporting.
Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions.


Requirements


A bachelor’s degree in Data Science, Statistics, Computer Science, Business, or a related field
At least 2 years of experience in an analytical role
Advanced experience with SQL, Python, building data models, data validation, and QA
Strong data mining skills with an understanding of cross-platform integrations
Excellent Excel and PowerPoint skills
Strong attention to detail, analytical skills, and the ability to manage multiple tasks
Comfortable working in a fast-paced, dynamic environment with shifting priorities
Strong written and verbal communication skills, with a solid analytical mindset
Experience with Power BI, Azure Data Lake, Databricks, visual analytics, omnichannel data, Azure Cognitive Services, speech analytics, and sentiment analysis is a plus more

We’re looking for a Business Analyst to join our Quality and Analytics team. In this role, you’ll help curate data-driven stories that provide insights and analysis into our Contact Centre operations, with the goal of driving meaningful change in both the agent and customer experience. You’ll work closely with stakeholders to understand business needs, create mock-ups, and communicate project... timelines and updates clearly.

RESPONSIBILITIES


Support the operational needs of the Contact Center and increase insights into customer interactions.
Curate new data products that package Call Center performance information into easily readable and understandable formats.
Propagate techniques for answering basic report questions and conveying data definitions.
Use statistical analyses and mathematical models to derive insights about Call Center operations.
Maintain solutions for data governance and documentation.
Partner with other departments to build holistic cross functional dashboards for executives.
Use data to analyze Call Center performance, identify trends, and provide feedback to Managers and Trainers while improving SLAs and CSAT.
Meet with Managers to identify their analytical needs for growing their departments.
Create tickets and report/dashboard mock-ups for new reporting functionality based on stakeholder requirements.
Act as liaison between stakeholders and cross-functional support teams for data issues
Monitor industry trends to watch for new functionality and best practices that can be introduced to improve productivity.
Report on current performance trends to Management and Executives.


Requirements

SKILLS AND EXPERIENCE


Bachelor’s Degree in Business Analytics or related field.
1+ years experience with Data Analytics
Proficiency in Power BI including creating dashboards and data connections
Prior experience and in depth understanding of omni-channel contact centers
Create data driven presentations for executives on short notice
Adept at handling multiple simultaneous projects
Excellent written and verbal communication skills with an aptitude for analytical thinking
Ability to work in a fast-paced dynamic environment with shifting priorities
Must be proactive, self-motivated, and be able to work both independently and collaboratively more

Reporting to the Senior Financial Analyst, the ideal candidate will analyze business opportunities, develop financial models, create management presentations, and support deal execution while handling multiple projects in a fast-paced environment. The candidate must demonstrate strong analytical capabilities, and communication skills, along with the ability to handle multiple... projects.

Responsibilities

Analyzing Business Opportunities:


Assisting in the financial and commercial analysis of new land sales, development projects, and other opportunities, presenting findings to senior management for approval.


Developing & Maintaining Financial Models:


Collaborating on creating and maintaining business plans and financial models for real estate developments, including core components such as power, water, and telecoms.


Creating Presentations:


Collaborating on creating high-quality presentations for senior management, utilizing financial data and visual aids to communicate insights and updates effectively.


Supporting Strategy Development:


Contributing to developing and implementing strategies for both existing and new businesses under the guidance of senior team members.


Investor Relations Management:


Assisting in maintaining investor information memoranda for real estate and other projects, helping to ensure accuracy and relevance.


Participation in Deal Origination & Execution:


Supporting deal origination and execution processes, contributing to various stages as directed by more experienced team members.


REQUIREMENTS

Skills and Experience:


Bachelor’s degree in finance, Economics, Math, Physics, CS or a related field.
1-3 years of experience in financial analysis.
Strong proficiency in Microsoft Excel, financial modelling and data analysis
Familiarity with valuation methods and principles.
Accounting knowledge, understanding general accounting principles and practices.
Solid understanding of Finance and Financial Markets with ability to apply this knowledge in practical scenarios.
Excellent analytical, organizational, and problem-solving skills.
Strong written and verbal communication abilities in English.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Knowledge of real estate or city planning industry is a plus.
CFA certification is a plus.
Knowledge of real estate or city planning industry is a plus. more

The procurement Associate will support the Procurement Team by direct execution and oversight of all procurement matters, management of materials and items that are procured and needed for the construction of our master-plan developments within Tatu City.

Key responsibilities


Work with Project Managers to ensure conformity of procured materials and services with project... specifications.
Identify, prequalify and engage reliable suppliers and vendors, while maintaining a database of various vendors and suppliers.
Request for completion of procurement related forms and obtain and analyze price quotes.
Negotiate with suppliers and vendors on to secure advantageous terms on cost, payment terms and delivery periods.
Review and perform risk assessment on new agreements/contracts with suppliers/vendors to ensure feasibility.
Develop and maintain long-term relationships with vendors and suppliers.
Prepare purchase orders, plan and confirm delivery of materials and services.
Forecast to the finance team vendor and supplier payments that are due or expected for proper planning.
Collate the required audit trail and documentation to satisfy the finance department that a payment is due.
Prepare procurement reports.
Maintain records and inventory of materials in various company stores.
Track and coordinate the storage and dispatch of materials.
Maintain suitable inventory levels for various materials.
Any other duty as assigned


Skills and experience


Bachelor’s degree in Procurement & Supply Chain Management or any other related courses with at least
2-3 years of procurement experience in real estate and construction industries.
An understanding or interest in property market and trends, with regards to prices of inputs for construction and real estate development.
Strong organizational and time management skills -ability to adhere to deadlines, multi ask and be able to prioritize
Good knowledge of supplier or third-party management software.
Good knowledge of international markets and sourcing processes.
Experience in logistics management is an added advantage.
Aptitude in decision-making and working with numbers.


Soft skills


Mature, pragmatic and flexible approach, strong commercial judgment.
Team player but comfortable working autonomously.
Exceptional written and verbal communication skills.
Good negotiation skills.
Good attention to detail.
Rigorous and organized approach.
Hands-on, ready to roll up the sleeves.
High energy.
Result-oriented.
Strong work ethic.
Ability to work effectively under pressure. more

RESPONSIBILITIES


Support the operational needs of the Contact Center and increase insights into customer interactions.
Curate new data products that package Call Center performance information into easily readable and understandable formats.
Propagate techniques for answering basic report questions and conveying data definitions.
Use statistical analyses and mathematical models to... derive insights about Call Center operations.
Maintain solutions for data governance and documentation.
Partner with other departments to build holistic cross functional dashboards for executives.
Use data to analyze Call Center performance, identify trends, and provide feedback to Managers and Trainers while improving SLAs and CSAT.
Meet with Managers to identify their analytical needs for growing their departments.
Create tickets and report/dashboard mock-ups for new reporting functionality based on stakeholder requirements.
Act as liaison between stakeholders and cross-functional support teams for data issues
Monitor industry trends to watch for new functionality and best practices that can be introduced to improve productivity.
Report on current performance trends to Management and Executives.


Requirements

SKILLS AND EXPERIENCE


Bachelor’s Degree in Business Analytics or related field.
1+ years experience with Data Analytics
Proficiency in Power BI including creating dashboards and data connections
Prior experience and in depth understanding of omni-channel contact centers
Create data driven presentations for executives on short notice
Adept at handling multiple simultaneous projects
Excellent written and verbal communication skills with an aptitude for analytical thinking
Ability to work in a fast-paced dynamic environment with shifting priorities
Must be proactive, self-motivated, and be able to work both independently and collaboratively more

RESPONSIBILITIES


Write SQL queries and python code for pulling and working with large data sets.
Construct efficient multi-threaded data models from large data sets.
Create visual representations of data for executive reporting.
Build dashboards for daily operational usage.
Utilize Statistical analysis, Predictive and Prescriptive modeling, and forecasting to provide business... insights.
Design analytical models to identify areas of improvement, optimization of operational efficiencies, and increased revenue.
Analyze customer touchpoints with the Contact Center.
Identify trends and patterns in customer behaviors.
Make data backed recommendations on Contact Center programs.
Manage cross-platform reporting and data processing.
Correlate omnichannel data for KPI tracking.
Create and maintain data repositories.
Work with stakeholders to identify needs and implement solutions.
Clearly communicate understandings of business needs, results, and solutions.


Requirements

SKILLS AND EXPERIENCE


Bachelor’s Degree from an accredited University.
Minimum of 2 years of experience in an analytical role.
Advanced experience with SQL, Python, building data models, data validation, and QA.
Preferred experience with Power BI, Azure Data Lake, Databricks, and Visual Analytics.
Preferred experience with omnichannel data and Azure Cognitive Services.
Working knowledge of Excel and Powerpoint.
Prior experience with speech analytics and sentiment analysis is a plus.
Ability to work in a fast-paced dynamic environment with shifting priorities.
Must have excellent attention to detail, strong analytical skills, and the ability to prioritize multiple tasks.
Strong data mining skills with the ability to understand cross-platform integrations.
Excellent written and verbal communication skills with an aptitude for analytical thinking.
Must be proactive, self-motivated, and be able to work both independently and collaboratively. more