Overview
Location : Manchester airport 

 

Contract: Part Time

 

Hours: 25 hours per week

 

Pay: £12.60 PH

 

Ready for take off? Join Swissport for an exciting career in aviation. 

 

UK full driving license is required 

 

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic... environment, join us! As a Swissport Baggage Agent, you will play a vital role in our airport operation.

 

The airport is a fast-paced and safety focussed team environment. 

Responsibilities
Our Baggage Agents perform a range of duties, which may include:


- Baggage sorting and transportation

- Unit load devise control

- Airside Driving



What would make you stand out for this role?


- You're focused on delivering exceptional and safe service

- You can be an effective team player

- You're committed to learning and growth

- You're self-confident and can stay calm under pressure

- You're organised and can manage time well

- Your physically fit as lifting up to 32kg as required

- You have a driver's license

- You're a fluent English speaker

- You have basic - intermediate computer skills



Why you will love working for Swissport:


- Swissport is the world's leading provider of ground and air cargo services active across the globe.

- Our roles are permanent on either a full or part-time basis.

- We offer a great work-life balance with rosters being issued 28 days in advance and

- Annual leave request responded to within 7 days.

- From day one you’ll receive free access to an Employee Assistance Program.

- You'll benefit from free car parking, uniform and PPE.

- We offer an industry leading induction and training programme.

- You’ll have access to on-going learning and development opportunities.

- A skills-based grading structure, which offers career development and progression.

- Being part of a great team.

- Airport specific retail discounts.

- and much more!



Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

 

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Qualifications
GDPR

 

Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles.  Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

 

Equality, Diversity & Inclusion

 

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:


- comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);

- respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;

- report and act upon all instances of discrimination, harassment, and bullying;

- proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;

- proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;

- ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;

- evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity



The list is not exhaustive and may vary depending on location and local customer requirements. 

 

 
 more

Job Overview:


We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions,... and drive meaningful change across the organization.


Main Responsibilities:

Safety & Operations


Lead cargo operations while ensuring health, safety, and compliance standards are met.
Promote a safety-first culture and support QHSE investigations and best-practice sharing.


P&L & Performance Management


Monitor financial and operational performance, identify trends, and implement improvements.
Support budget preparation, capital investments, and resource planning.


Quality & Efficiency


Ensure delivery of operational KPIs, service quality, and productivity.
Drive continuous improvement, innovation, and compliance with operational standards.


Leadership & People Development


Develop and coach management teams to achieve business goals and enhance staff performance.
Promote talent development, succession planning, and positive employee relations.


Business Growth & Customer Focus


Build and maintain strong strategic relationships with customers and stakeholders.
Identify commercial opportunities and drive customer retention and satisfaction.


Strategic & Change Leadership


Challenge operational status quo and drive organizational improvements.
Support integration of innovation and transformation projects.


Relationship Management


Foster trust internally and externally, promoting a customer-centric culture.


Key Performance Indicators


Safety: aircraft, GSE, infrastructure damages, occupational accidents
Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
Financial: revenue, EBIT, EBIT margin


Requirements:


Bachelors degree or equivalent
Minimum 7 years’ experience in Operations and 5 years in a leadership position
Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
Fluency in English, other languages an advantage
Strong understanding of financial measures and knowledge of labour laws and regulations
Ability to build strategic relationships in the field and influence change
Solid strategic analysis, problem solving, issue resolution and decision-making skills
Proven ability to communicate within a multicultural environment across all levels within the organization
Strong understanding of internal customer and external market dynamics
Excellent ability to work well under pressure; make quick decisions and execute
Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
Proven experience of leading teams and getting results in a multicultural environment
Ensure adherence to QHSE policies and procedures
Encourage early reporting of occurrences
Excellent knowledge of IT tools (data analysis, tracking and reporting)
Personal and professional integrity of the highest order more

We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.

Main Responsibilities


Plan and deploy resources to ensure that we are collectively successful... by producing daily allocations in line with customers and operations requirements
Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
Supervise/control and follow up staff attendance and absences
Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
Responsible for the disciplinary process of the team
Support and identify training needs and coordinate with training department
Responsible for performance monitoring, coaching and developing the team
Create and maintain a progressive, open feedback culture by managing the performance of employees
Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner
Maintain, monitor and report on agreed key performance indicators (KPI's) using all available tools and systems.
Resolve all customer service challenges in a timely manner
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility
Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
Manage and contribute towards change within the operational environment
Ensure deployment of the Corporate QHSE Manual
Ensure all Swissport employees are familiarize with the Code of Conduct.


Qualifications and Competencies


Diploma or higher
5 years' experience in Passenger Services in Aviation with 3 years leading a team in customer services
Working knowledge of DCS systems
Computer literate (Office Word, Excel, PowerPoint)
Customer oriented
Leadership and people management skills
Problem solving and decision-making more

Main responsibilities

Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
Implement and maintain customer... regulations, policies, procedures and requirements.
Provide relevant information to customer queries and provide solutions to issues guests may experience.
Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
Ensure proper reporting of shift operations to the Lounge Manager.

Professional qualification and experience

Education: Diploma or Higher in Hotel / Catering and computer proficiency
Computer Literacy
Experience: At least 3 years’ experience in aviation or hospitality industry
Proven track record in managing teams, planning and organizing is an added advantage.
Excellent communication and interpersonal skills
Good Planner, who pays attention to detail and is a team player. more

Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport.
We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences.

Main... Responsibilities

Ensure efficient allocation of workload among the staff throughout the shift while monitoring staff performance to ensure work is of high standard and implement corrective action when required on a day-to-day basis.
Maintain discipline and ensure that staff observes safe working practices as per Company policies.
Complete shift incident reports and any paperwork as directed.
Make sure Airline (clients) instructions and procedures are followed
Ensure all quality standards procedures subscribed by Swissport are adhered to
Ensure fixed equipment in the warehouse are serviceable, i.e. interfaces, cold rooms, scales etc. and are operated by authorized staff only.
Ensure all mobile equipment are in place and in good working condition, i.e. forklifts, pallet movers etc. and are operated by authorized staff only.
Ensure all equipment are maintained and notify maintenance team of any necessary repair
Ensure that all cargo is delivered, and all irregularities noted are reported accordingly.

Qualifications and Competencies

Diploma or higher in Aviation Cargo/ Logistics related field
3 years working experience in a cargo warehouse or logistics environment
Customer oriented
Computer literate (Office Word, Excel, PowerPoint)
Problem solving and decision-making
Planning and organizing skills
Ability to work under pressure and in shifts
Excellent communication skills (written and verbal)
Commitment to continuous improvement. more

Main Responsibilities

Ensure efficient allocation of workload among the staff throughout the shift while monitoring staff performance to ensure work is of high standard and implement corrective action when required on a day-to-day basis.
Maintain discipline and ensure that staff observes safe working practices as per Company policies.
Complete shift incident reports and any paperwork as... directed.
Make sure Airline (clients) instructions and procedures are followed
Ensure all quality standards procedures subscribed by Swissport are adhered to
Ensure fixed equipment in the warehouse are serviceable, i.e. interfaces, cold rooms, scales etc. and are operated by authorized staff only.
Ensure all mobile equipment are in place and in good working condition, i.e. forklifts, pallet movers etc. and are operated by authorized staff only.
Ensure all equipment are maintained and notify maintenance team of any necessary repair
Receive all delivery notifications from accounts and prepare cargo for delivery at imports warehouse.
Ensure that all import cargo is delivered, and all irregularities noted are reported accordingly.
Ensure the cargo operations system CARGOSPOT is continuously updated to ensure accurate record of the import warehouse and the export warehouse.

Qualifications and Competencies

Diploma or higher in Aviation Cargo/ Logistics related field
3 years working experience in a cargo warehouse or logistics environment
Customer oriented
Computer literate (Office Word, Excel, PowerPoint)
Problem solving and decision-making
Planning and organizing skills
Ability to work under pressure and in shifts
Excellent communication skills (written and verbal)
Commitment to continuous improvement. more

Applications are invited from candidates to fill the above position of Manager, Freighter Operations and Business Support based at Jomo Kenyatta International Airport
MAIN RESPONSIBILITIES

Full responsibility for delivering effective cargo services solutions to our freighter customers according to the agreed contract and Service Level Agreements (SLA)
Lead, motivate and manage staff to... deliver the agreed performance objectives and standards.
Responsible for the disciplinary process of the cargo team
Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
Handle customer queries and maintain complaints log with corrective and preventative action and meet with customers on a regular basis to get feedback and monitor satisfaction levels
Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld, and that performance is in line with Standard Level Agreements.
Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the freighter operations.
Review operational requirements for new airline and vendor contracts as needed and recommend changes where applicable
Build and maintain relationships with key stakeholders (internal & external)
Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations

Who we are looking for:

A hugely assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of leading the freighter operations and business support.
University degree, or higher.
5-7 years’ work experience in the aviation industry, preferably in a customer-exposed position and with people management and leadership responsibility.
Customer focus and quality awareness
Strategic Orientation
Result orientation
Business acumen
Excellent Communication skills more

Swissport is recruiting for the position of Service Delivery Lead, Facility Maintenance reporting to the Head of Cargo Services based at Jomo Kenyatta International Airport.
We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line... with Swissport formula. Applications are invited from candidates to fill the above position.
Main responsibilities

Oversee all onsite constructions to monitor compliance with building and safety regulations.
Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.
Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
Supervise/control and follow up staff attendance and absence.
Responsible for the disciplinary process of the team
Create and maintain a progressive, open feedback culture by managing the performance of employees.
Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.

Professional qualification and experience

Education: University Degree in Construction Management or related field
Professional Qualifications- Training in Project Management will be an added advantage.
Experience: 3 years’ Maintenance of facilities and fixtures
Excellent communication and interpersonal skills
Commercial Acumen
Good Planner, who pays attention to detail and is a team player.
Leadership and people management skills
Problem solving and decision making.
Advanced knowledge of construction management processes. more

Main Responsibilities

Participate in the recruitment process ensuring that interviews have been set up as requested, relevant stakeholders have been informed, interview material has been prepared, administered and marked and rooms availed for the interviews.
Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, grievances and performance... evaluations.
Track and maintain employee information ensuring prompt updates to relevant databases/physical files are done in line with changes such as staffing, recruitment, grievances/disciplinary, performance evaluations, and classifications. Manages the physical filing system.
Participate in the induction of new staff by ensuring that necessary documentation has been accurately filled and files opened, pre-medical tests arranged, and staff given the relevant information on the rules and regulations, policies and procedures that govern their employment has been explained.
Is the key liaison with various external partners/service providers such as medical providers, insurance providers, uniform providers.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Arrange travel, accommodation, itineraries and all correspondences related to arrangements as needed.
Maintain the Senior Leadership Team’s appointment schedule by planning and scheduling meetings.
Plan organizes and implements events such as meetings, business luncheons, or client dinners

Professional qualification and experience

Education: Degree in Human Resources or Related field
Experience: At least 2 years’ experience in a HR role
Experience in using HRIS
Problem solving and decision making.
Excellent communication and interpersonal skills
Good planner, who pays attention to detail and is a team player.
Good knowledge of Labour Laws. more