Job Overview:


We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions, and drive meaningful change across the organization.


Main Responsibilities:

Safety & Operations


Lead cargo operations while ensuring health, safety, and compliance standards are met.
Promote a safety-first culture and support QHSE investigations and best-practice sharing.


P&L & Performance Management


Monitor financial and operational performance, identify trends, and implement improvements.
Support budget preparation, capital investments, and resource planning.


Quality & Efficiency


Ensure delivery of operational KPIs, service quality, and productivity.
Drive continuous improvement, innovation, and compliance with operational standards.


Leadership & People Development


Develop and coach management teams to achieve business goals and enhance staff performance.
Promote talent development, succession planning, and positive employee relations.


Business Growth & Customer Focus


Build and maintain strong strategic relationships with customers and stakeholders.
Identify commercial opportunities and drive customer retention and satisfaction.


Strategic & Change Leadership


Challenge operational status quo and drive organizational improvements.
Support integration of innovation and transformation projects.


Relationship Management


Foster trust internally and externally, promoting a customer-centric culture.


Key Performance Indicators


Safety: aircraft, GSE, infrastructure damages, occupational accidents
Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
Financial: revenue, EBIT, EBIT margin


Requirements:


Bachelors degree or equivalent
Minimum 7 years’ experience in Operations and 5 years in a leadership position
Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
Fluency in English, other languages an advantage
Strong understanding of financial measures and knowledge of labour laws and regulations
Ability to build strategic relationships in the field and influence change
Solid strategic analysis, problem solving, issue resolution and decision-making skills
Proven ability to communicate within a multicultural environment across all levels within the organization
Strong understanding of internal customer and external market dynamics
Excellent ability to work well under pressure; make quick decisions and execute
Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
Proven experience of leading teams and getting results in a multicultural environment
Ensure adherence to QHSE policies and procedures
Encourage early reporting of occurrences
Excellent knowledge of IT tools (data analysis, tracking and reporting)
Personal and professional integrity of the highest order