Job Description

To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line... with client experience, product and legislative (e.g., FAIS) requirements.

Qualifications


Type of Qualification: 
Field of Study: First Degree


Experience Required

3-4 years


Personal and Private Banking
Relevant sales and service qualification and experience. Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.


Additional Information

Behavioural Competencies:


Convincing People
Developing Strategies
Establishing Rapport
Generating Ideas
Meeting Timescales


Technical Competencies:


Application & Submission Verification 
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding 
Product Knowledge more

Key Duties and Responsibilities:

Communications Jobs in Uganda

Job Description


To develop, design and maintain the solution architectures for specific business functional/technical areas. To participate in the definition of the higher-level functional and non-functional requirements, analyse technical trade-offs, determine the major components and subsystems, and define the interfaces and collaborations between them, safeguarding the strategic alignment... of technology architecture with the agreed business outcomes. Drive the Design Authority's objectives, especially Defining Architectural Standards, Solution Design Review, and Promoting Reusability.


Qualifications


Salesforce Administrator or Platform App Builder Certification required as minimum while Architect-level certifications, such as Salesforce Data Architect, Sharing and Visibility Architect, System Architect and Application Architect certifications will be hugely advantageous
8-10 Years proven experience in designing solutions, ensuring alignment with architectural standards (e.g., data modelling, security, integration, performance); the role requires a holistic view of the Salesforce platform and its integration capabilities
Expertise in Technical Governance, including enforcing adherence to architectural standards through technical reviews such as code reviews and platform health checks. Should be capable of implementing automated compliance monitoring
5-7 Years' knowledge of or experience in Salesforce platform programming languages (Visualforce, LWC, APEX, SOQL, SOSL) and development best practices is required more

Job Description


To provide a virtual/ branch-based sales and service function by adding value to small businesses requiring financial and non-financial (e.g., platform business) solutions, which enables customers to pursue their ambitions, allowing them to stimulate and contribute to the South African economy.


Minimum Qualification


First Degree: Business Commerce (FAIS... Recognised)


Experience Required


3-4 years Previous experience within the Personal/Consumer banking environment as a Customer Consultant/Personal Banker and/or Enquiries Officer is preferable.
Relationship Banking (Client Coverage).
Business & Commercial Banking. more

Job Description


To proactively promote a deep relationship-based offering, related initiatives, and activities aimed at creating value for both the client and the bank by optimizing the client experience, fostering deep relationships, and driving profitability.


Key Responsibilities:


Build and maintain strong, long-term relationships with high-net-worth individuals by understanding... their financial needs, ensuring proper client segmentation, and driving retention through proactive engagement.
Optimize client experience by managing portfolios, advising on lending products, driving digital banking adoption, resolving complaints effectively, and ensuring compliance with regulatory and risk management policies.
Drive profitability by analyzing client financial behaviors, identifying revenue opportunities, strengthening relationships through proactive engagements, collaborating with internal specialists and credit teams, and ensuring seamless service delivery.


Qualifications


FAIS aligned Degree in Business Commerce (NQF7 or higher)


Experience Required:


3+ years of experience in Personal and Private Banking, specializing in Affluent Clients.
Proven sales performance in branch banking, covering key areas such as universal banking, BDC/Forex operations, credit management, and client servicing.
Strong understanding of financial markets and wealth management strategies. more

Job Description


To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in... line with client experience, product and legislative (e.g., FAIS) requirements.


Minimum Qualifications


Matric
NQF Level 5 (FAIS Aligned Qualification)


Experience


Branch Operations
1-2 years Relevant FAIS qualification and experience.
Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products. more

Job Description


To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.


Minimum Qualifications


National Certificate (NQF5)


Experience


1-2 years branch banking experience with exposire to... enquiries more

Job Description


The Technology Owner is accountable for the strategy of one or more Products or Services. This role will drive product strategies and technology architecture and lead technology research, evaluation and build efforts in support of product strategies.
Accountable for setting & driving the strategy of one or more Products or Services, including the development and maintenance... of the “buy, hold, sell” status of each (EOL/EOS).
Product development to create products with new or different characteristics that offer new or additional benefits to the customer.
Drive the product strategies
Lead the design of services, ensuring they meet LoB requirements and make use of standard product components.
Lead the translation of cross LoB requirements and demand into product strategies.
Develop and maintain the necessary entries for their domain within the service catalogue, documenting the key criteria for each service such as pricing, availability, service levels and inclusions/exclusions.
Lead technology research, evaluation and build efforts in support of product strategies
Drive & Support the technology Products & Services architecture
Lead engineers in developing and managing technical design and configuration into the implementation of product strategies
Drive a maintenance plan for all products to ensure version and patch levels are maintained to defined standards
Accountable for the development and maintenance of a reference architecture and multiyear roadmap for each service
Work with all relevant service delivery organizations across the firm to ensure services are implementable and supportable.
Ensure robust procedures are developed for both, leveraging efficiencies wherever possible 


Qualifications


Type of Qualification: First Degree/CCNA/CCNP/CCIE
Field of Study: Business Commerce


Experience Required

Operations Solutions Management


1-2 years
Experience in a networking role as it relates to Data Centre Technology. more

Job Description


To contribute to the strategic direction of the 3rd Party Contract and Commercial Management portfolio and ensure that the implementation of the strategy is aligned to the overall Standard Bank Group (SBG) strategy.
To provide comprehensive, complex contract and commercial solutions in order to manage and regulate service level agreements between Standard Bank and suppliers... through guiding and directing the translation of contractual obligations.


Qualifications


Type of Qualification: First Degree
Field of Study: Information Technology


Experience Required

Delivery Facilitation / Agile Transformation


Technology


3-4 years


Proven experience in being a subject matter expert in the industry of Contract and Commercial Management and Procurement including a hands-on experience working with MIS databases. Broad experience in strategic implementation and people management skills.


5-7 years


Demonstrable leadership skills and industry knowledge in commercial contract management, underpinned by a theoretical and applied understanding of 3rd Party Management. Proven experience in developing and delivering high complexity Contract and Commercial Management solutions in the banking environment. more

Job Description


To provide specialist Agribusiness knowledge and ensuring the integration, adoption and application of the  Agribusiness sector strategy and related toolbox(es) that will aggressively grow the client base, revenue and market share in country (i.e. acquisition through ecosystems).


Qualification


Business Commerce Degree


Experience 


5-7 years Experience in... Business Banking products, providing specialist input on cases in distress, general ownership of risk management in an Agric portfolio, growing the customer base, managing and growing a balance sheet and income statement and experience in preparing and motivating Credit applications is essential for arbitration purposes
Understands debt repayment calculations; Net Present Value and capital budgeting methods more

Job Description


To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.


Qualifications

Minimum Qualifications


National Certificate (NQF5)


Experience


1-2 years branch banking experience with... exposire to enquiries more

Job Description


To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.


Qualifications

Minimum Qualifications


Secondary/High school/A levels/Matric
National Certificarte in... Banking (NQF5 FAIS Aligned Qualification)


Experience


Branch Operations
3-4 years Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
Familiar with the legal aspects regarding cheques and cash handling.
Knowledge of the functions of other departments within the branch. more

Job Description


To take lead of technical, retail and expense modelling. Maintaining, developing, and implementing market leading pricing models. Support development of new and innovative products and models.
To assist with setting up of monitoring framework. To take lead of policy admin system (PAS) pricing requirements implementation. Supporting management to ensure profitability and... objectives are met


Qualifications


Type of Qualification: First Degree
Field of Study: 3-year BSc, 4-year B BusSc or BCom with actuarial majors. Honours is an advantage.
Member of Actuarial Society of South Africa /Member of the Institute and Faculty of Actuaries.
At least 6 exemptions / actuarial exam passes


Experience Required


4-7 years of short-term pricing experience. Experience with data is preferred. Experience in short term insurance pricing.
Experience in system (PAS, rating engine or claims)  implementation. more

Job Description


To lead and review the audit process for a portfolio of audits through audit execution and oversight of the audit team to independently and objectively provide assurance that enables client centric risk management.
Build strong relationships with relevant senior internal stakeholders to understand the business and to enable assurance processes and GIA's wider... objectives.
Adhere to applicable internal SBG policies and procedures. Manage adherence of team members on audit projects.
Manage and execute data led audit testing to assess the design and operating effectiveness of controls, determine audit findings and residual risk, and agree remediation to address root causes.  Engage all relevant GIA specialists to obtain input and agreement of the audit findings. Review, assess and approve all audit project work for quality, accuracy and adherence to GIA methodology. Communicate and agree findings with relevant auditees accountable for the areas under review.


Qualifications

Minimum Qualifications, certifications or professional memberships


Post Graduate Degree (e.g. IT/ Computer Science/ Information Systems) (Preferred)
Any Relevant Degree (e.g. IT/ Computer Science/ Information Systems) (Min)
Certified Information Systems Auditor (CISA)


Other Preferred Qualifications, certifications or professional memberships


Certified Information Security Management (CISM)
Certified in Risk and Information Systems Control (CRISC)
Certified in the Governance of Enterprise IT (CGEIT)


Additional information

Knowledge & Experience Required


1 - 2 years: Experience analysing complex sets of data to interpret, visualise and identify trends. Understanding of IT controls.
5 - 7 years: Planning and executing audits. Managing and engaging with various stakeholders at a Senior Level. Experience in managing and leading teams with a proven track record of delegating and prioritizing tasks. more

Job Description


To work independently and provide end-to-end People and Culture value chain business partner support for the Business Banking SA Coverage Head office business unit portfolios applying specialist knowledge and judgement to resolve complex challenges.
To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility in... Business Banking SA, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.


Qualifications

Minimum qualifications


Degree in Human Resources Management / Behavioural Science / Social Science.


Experience required


Minimum 5 -7 years experience in People & Culture, with strong preference to a partnering role.
Experience within a multinational company working with senior management teams in a complex environment.
Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
Demonstrate an understanding of the full People & Culture value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners.
Provide support to the business in aligning the Business Unit strategy to the broader Business Line and P&C strategy, collaborating with business leader/s to design and plan the communication and implementation thereof.
Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums.
Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs.
Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.
Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise.
Identify and analyse appropriate sources of data, to gain insights on People & Culture supporting the strategic drivers of the business and/or people experience.
Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes. more

Job Description


To analyse, assess and pay valid funeral claims within 48 hours from the time the last   document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them.
Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer... service delivery.  Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.


Qualifications


Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification
FAIS Compliant
RE 5


Experience Required

Insurance Legacy & Enablement


Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category more

Job Description


We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess... customer needs through active listening and questioning
Record and monitor customer inquiries, ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure smooth customer flow within the branch
Stay updated on bank policies, procedures, and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming branch environment


Qualifications


National Certificate (NQF5) or equivalent qualification


Experience


1-2 years of branch banking experience, focusing on customer service
Excellent communication and interpersonal skills
Proficiency in computer systems, including banking software
Strong problem-solving abilities and attention to detail
Customer-centric mindset with ability to work in a fast-paced environment
Basic knowledge of banking products and services (preferred)
Fluency in English and other local languages (advantageous) more

Job Description


We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess... customer needs through active listening and questioning
Record and monitor customer inquiries, ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure smooth customer flow within the branch
Stay updated on bank policies, procedures, and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming branch environment


Qualifications


National Certificate (NQF5) or equivalent qualification


Experience


1-2 years of branch banking experience, focusing on customer service
Excellent communication and interpersonal skills
Proficiency in computer systems, including banking software
Strong problem-solving abilities and attention to detail
Customer-centric mindset with ability to work in a fast-paced environment
Basic knowledge of banking products and services (preferred)
Fluency in English and other local languages (advantageous) more

Job Description


To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.
To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business... Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.


Qualifications


a degree in Information studies or information Technology.


Experience Required:


8-10 years experience in good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks
8-10 years experience in knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
More than 10 years experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices. more

Job Description


To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area. 
To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation... by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.


Qualifications


Type of Qualification: First Degree
Field of Study: Information Technology


Experience Required

Technology Operations / Infrastructure Production


Technology
8-10 years
Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
Run Critsits sessions for major outages on behalf of Integration team.
Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
Checking of various log files to ensure continued processing, and proactive error handling.
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
Daily Incident and SLA reporting
As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor. more