About the role:
We are looking to hire a Customer Care Operator who will play an integral role in supporting, coordinating, administrating and analyzing activities carried out by ROAM ELECTRIC Technical After Sales personnel both in regards of routine and non-routine maintenance and support for all business areas. You are the main interface between the customers and the company. 
Key Duties and... responsibilities

Follow up on internal and external customers and report faults and issues across all business areas.
Coordinate various support and service activities through tools provided by the company.
Be responsible for the surrounding activities for a team when out in the field.
Collaborate with the team in the field and inhouse to ensure customer satisfaction and successful completion of support and service activities.
Be responsible for the surrounding activities for a team when out in the field.
Collaborate with the team in the field and inhouse to ensure customer satisfaction and successful completion of support and service activities.
Keep the reports and data capturing up to date to enable analyzing and improvements as well as a good tracking of what has been done and why.
Share customer intended reports with clients.
Create reports about ticketing performance and ticket trends

Qualifications and experience

Proven experience working in customer service.
Excellent communication skills in both English and Swahili, with the ability to articulate Roam's values and offerings effectively.
A friendly, proactive, and independent individual who can also excel in a collaborative team environment.
Passion for electric mobility (Emobility) and a genuine interest in contributing to a sustainable future.
Strong organizational skills with keen attention to detail. more

About the role:
Roam is seeking a skilled software developer to join our software build team.The ideal candidate is passionate about software development, stays updated with industry trends, and is eager to take on new challenges.
Key Duties and responsibilities

Design, develop, test, and deploy software applications across web development, mobile apps, data and databases, cloud computing,... and DevOps
Collaborate with cross-functional teams to capture requirements, define, design, and ship new features for software projects
Write clean, efficient, and maintainable code, adhering to industry best practices
Stay up-to-date with industry trends and best practices, and proactively bring innovative ideas to the team
Contribute to the continuous improvement of our development processes, including adherence to Agile methodologies

Qualifications and experience

Degree in Computer Science, Software Engineering, or equivalent experience.
Proven experience in SDLC and a background in development for web, cross platform mobile apps, cloud computing, and/or DevOps is a plus.
Proficiency in one or more programming languages such as JavaScript, Python, C++, or Rust, as well as development stacks like MERN or T3, and experience with databases such as MongoDB and MySQL.
Strong problem-solving and critical-thinking skills.
Familiarity with software development tools, version control systems (e.g., Git), and best practices.
Excellent communication and teamwork skills, with a commitment to using common collaboration tools like Slack, Jira/ClickUp, and Liveshare
Ability to work independently and in a collaborative team environment.
Adaptability and interest to learn and stay updated with new technologies.
Experience with web development, mobile app development, or cloud computing. more

About the role:

We are looking to hire a Junior Battery Engineer who will be expected to work autonomously across multiple tasks and projects as the battery tech keeps changing rapidly. Their responsibilities will range from issue tracking and test scheduling, troubleshooting of battery systems, test bench set-up and test collection, battery handling, storage and safety management.

Key... Duties and responsibilities:

Junior Engineers will be required to support Battery Engineers with day to day tasks when called upon.
Responsible for tracking battery issues reported by Product teams via the issue tracker.
Support in the troubleshooting of simple day to day battery related issues and faults.
Test bench setup and data collection during battery testing.
Expected to take up the responsibility of Scrum champion for the Battery team after Agile training where they will be expected to maintain healthy sprint etiquette, backlog management, sprint management and chair team retrospectives.
Documentation of Battery specs, data sheets and requirements.
Regular check-ins with external teams to ensure battery safety rules and regulations are met in-house.
Work with the battery lab technician to maintain and continuously update in-house battery handling standards and procedures and manage the storage and tracking of all batteries and charging units.
Work with the battery lab technician to set up test benches and support in data collection for the engineering team.

Qualifications

Holds at least a Bachelor's Degree in Electrical, Electronic, Mechatronics Engineering or any relevant equivalent qualification.
Have experience working within the agile framework with practical experience of scrum using tools such as Jira, ClickUp or their equivalent.
Experience (at least 2 years) working in an engineering design and development environment, product development or test engineering in an electro-mechanical department with knowledge of electrical/ electronic system sizing, material science and system troubleshooting frameworks.
Experience working with Lithium-ion batteries is an added advantage.
At least intermediate knowledge or familiarity with CAE /CAD in the following areas: System Simulations (e.g using MatLAB or equivalent), Mechanical design/ Concept design (Solidworks, Autodesk Inventor, On-Shape, CATIA,or equivalent ), electrical/electronic circuit design (e.g. using Proteus,KiCAD, Autocad Electric, Solidworks electric or equivalent).
Ability to interpret 2D schematics for electrical and electronic circuits as well as mechanical 2D drawings.
Basic high level knowledge of intra-system, inter-system and data communication protocols and architecture (with focus on RS485, RS232, UART and CAN).
Ability to use general routine electrical laboratory equipment.
Ability to work individually and in a team-based environment and achieve common goals.
Ability to work in a dynamic and fast-paced environment, multitask and prioritise appropriately.
Ability to draw conclusions and make recommendations based on engineering research and test data and findings.
Ability to communicate effectively, both orally and in writing.
Ability to design, organise, and coordinate engineering tasks and projects.
Fast learner, adaptive and agile. more

Position responsibilities:

The Director of Supply Chain is responsible for overseeing Leading, developing, and executing the strategic vision for the end-to-end supply chain operations encompassing procurement, material planning, logistics, and distribution.
Develop and maintain relationships with suppliers from China, India, and other locations to ensure consistent and reliable supply of... materials and components.
Work cross-functionally with production, sales, and finance teams to drive integrated business planning and forecast accuracy.
Implement robust performance management systems and metrics to track supplier performance, delivery accuracy, inventory levels, and cost efficiencies.
Create risk management strategies to mitigate potential supply chain disruptions.
Ensure compliance with local and international trade regulations and standards.
Evaluate and negotiate contracts with suppliers, freight forwarders, and logistics providers to optimize cost, delivery, and quality.
Lead a team of supply chain professionals and provide coaching and development opportunities to enhance team performance.
Drive continuous improvement initiatives across the supply chain and foster a culture of lean, process improvement, and operational excellence.

Qualifications 

Bachelor's degree in Supply Chain Management, Business Administration, or a related field. An MBA or related advanced degree is highly preferred.
Minimum of 10 years of experience in supply chain management, with at least 5 years in a leadership role in the manufacturing industry. Experience in the electric vehicle industry is a plus.
Extensive knowledge and experience dealing with suppliers in China and India.
Proven track record of developing and implementing supply chain strategies that have contributed to the company's bottom line.
Excellent understanding of supply chain processes, lean methodologies, and ERP systems.
Strong negotiation and relationship-building skills.
Ability to operate and influence effectively at all levels of the organization.
Strong leadership skills, with proven ability to develop teams and drive performance.
Ability to travel internationally as required more

We are looking for Warehouse Team Lead, who will be responsible for ensuring the following core responsibilities:
Key Duties and responsibilities:

Strict enforcement of “no scan - no move policy” without exceptions
In peak workload scenarios, helping out with the fulfillment of picks, putaways, movements, and shipments (sales order fulfillment) according to the relevant and current... SOPs
Enforcing agreed-upon (fixed) working hours and break schedules with the team members
Scheduling and distributing task execution based on operational workload and demand among the team members - execute putaways, picking, movement, counts
Train and ensure adherence to current SOPs, as well as develop them further in alignment with the operational needs of the organization
Identify and raise operational issues in the intralogistics operations meeting, as well as suggest mitigation measures and solutions
Implement and track the effectiveness of applied solutions
Adherence to and tracking of defined warehouse/intralogistics KPIs
Regular reporting on your KPIs as well as operational challenges, solutions, measures etc.
Your highest guiding principle is that every material movement and interaction is guided by the ERP/WMS.
Always ensuring the highest level of stock correctness possible (100%).

Qualifications

Bachelor's degree
Proven experience working in a automated warehouse
Proven experience in team leadership
Must have a keen eye to detail
Familiarity with safety procedures to ensure a safe working microenvironment, including handling equipment safely, wearing personal protective equipment (PPE), and properly handling hazardous materials. more

The ideal candidate will operate as an internal consultant ensuring we develop the business and product offerings to be as safe as possible. This will mean working with our product development teams, engineering, testing, and production, as well as general facility safety.
Duties & Responsibilities:

Develop and implement health and safety policies and procedures in compliance with Kenyan... regulations and standards, and ensure we go above and beyond to have zero accidents.
Conduct regular risk assessments and audits to identify potential hazards and implement measures to reduce or eliminate them.
Train and educate employees on health and safety policies, procedures, and practices.
Investigate accidents and incidents, identify root causes, and implement corrective actions to prevent recurrence.
Manage and maintain safety equipment, such as fire extinguishers, first aid kits, and personal protective equipment.
Collaborate with management to identify and address health and safety concerns and risks associated with new projects or initiatives.
Keep up-to-date with changes to health and safety regulations and standards and ensure that the company remains in compliance.
Maintain accurate records of health and safety incidents, training, and compliance.

Requirements:

At least 3 years of experience leading in a health and safety role, preferably in a manufacturing or industrial setting.
In-depth knowledge of Kenyan health and safety regulations and standards.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Fluent in English and Swahili.

Outcomes:

Develop and align with a safety vision for the whole organization that includes product safety, operational safety, as well as external communications.
Implement safety reporting, processes and a zero accident vision.

Education: Bachelor’s Degree/ Diploma Certificate more

The Roam technology team runs all of our engineering processes across our motorcycles, buses, energy system, charging technology, and EVs. We run various agile processes, including Scrum and Kanban, that need to be flexible enough to sync in with all of our other colleagues’ departments while allowing our engineers time to design and build the best solutions.
The role requires some technical... knowledge which is likely to be found in an engineer who wants to move more towards project management. However, someone who has more of a scientific or similar data analysis background can also succeed in this role.
Key Duties and responsibilities:

Project management using tools like ClickUp and Jira.
Taking responsibility of teams’ processes using agile methodology.
Defining, supporting, and implementing the project development life cycle of our Roam products’ components.
Managing and documenting project progress, such as completion of milestones.
Managing and tracking project finances to maintain the profit and cost targets established during the approval stage.
Manage, report on and resolve project risks and issues. Escalating any critical risks or issues when necessary with the CTO or relevant manager.
Managing and maintaining requirements capture/compliance when integrating with all departments.
Manage any requirements / design change control.
Support change management processes.\
Responsibility for meeting the deadlines for the individual process steps and for keeping costs within budget and reducing overall costs during project execution.
Ensuring the project is delivered in a cost effective and timely manner and to the required quality level, by following company processes and policies.

Qualifications

Engineering or Science degree preferred but someone with correct and relevant experience should also apply
Understanding and experience of agile methodologies (Scrum, Kanban).
Excellent communication, leadership, critical thinking, and problem-solving skills
Strong attention to detail and excellent organisation skills
Ability to manage multiple projects and compete under time constraints more

About the role:
The Quality Manager is responsible for ensuring that the electric motorcycle assembly factory is producing high-quality motorcycles that meet customer expectations, industry standards, and legal requirements. The Quality Manager will lead a team of quality control personnel to monitor production processes, identify and address quality issues, and implement quality improvement... initiatives.
Key Duties and responsibilities:

Develop, implement, and maintain quality control systems and procedures to ensure consistent product quality.
Conduct regular quality audits to monitor production processes, identify quality issues, and ensure compliance with industry standards and legal requirements.
Lead investigations of quality issues, determine root causes, and implement corrective and preventive actions to prevent recurrence.
Develop and implement quality improvement initiatives to drive continuous improvement and achieve manufacturing excellence.
Work closely with other departments to ensure quality standards are integrated throughout the manufacturing and assembly process, from design and development to assembly and delivery.
Provide regular reports on quality performance to senior management, including trend analysis and recommendations for improvement.
Manage and develop a team of quality control personnel, providing coaching, training, and performance feedback to ensure they have the skills and knowledge necessary to meet quality objectives.
Collaborate with suppliers to ensure they meet quality standards and address any quality issues that arise.

Qualifications

Bachelor's degree in engineering or a related field.
Minimum of 5 years of experience in quality management, preferably in a manufacturing environment.
Strong knowledge of quality control systems and procedures, including ISO 9001 and other relevant quality standards.
Experience leading quality audits and investigations, and implementing corrective and preventive actions.
Proven track record of driving continuous improvement and achieving quality objectives.
Strong communication and leadership skills, with the ability to effectively manage a team and collaborate with other departments and suppliers.
Strong analytical and problem-solving skills, with the ability to identify and address quality issues using data and root cause analysis.
Experience in the automotive or electric vehicle industry is a plus. more

About the role:
The Director of Production is responsible for overseeing and managing all aspects of the production process, from planning and scheduling to execution and delivery. They will lead a team of production managers and collaborate with other departments, such as marketing, design, and engineering, to ensure the successful delivery of high-quality products within deadlines and budgets.... The Director of product will be based in Kenya half time and Sweden.
Key Duties and responsibilities:

Develop and implement production plans, schedules, and budgets that align with the company's overall strategy and goals.
Manage and oversee a team of production managers, ensuring that they are meeting their objectives and goals.
Collaborate with cross-functional teams to ensure the timely delivery of high-quality products.
Establish and maintain relationships with vendors and suppliers to ensure cost-effective production processes.
Monitor and analyze production metrics to identify areas for improvement and implement process enhancements.
Develop and maintain standard operating procedures for the production process.
Ensure compliance with regulatory requirements, such as safety standards and environmental regulations.
Continuously evaluate the effectiveness and efficiency of production processes and implement improvements as necessary.
Stay up-to-date with industry trends and best practices, and integrate them into production processes as appropriate.

Qualifications

Bachelor's degree in a related field, such as engineering, production management, or business administration. A Master's degree is preferred.
At least 10 years of experience in production management, preferably in a leadership role.
Experience in African economies will be an added advantage.
Strong leadership skills with the ability to motivate and manage a team.
Excellent communication skills, both verbal and written, with the ability to communicate complex technical information to non-technical stakeholders.
Strong analytical skills with the ability to identify trends and make data-driven decisions.
Excellent organizational skills with the ability to manage multiple projects simultaneously.
Knowledge of production processes, tools, and techniques.
Familiarity with regulatory requirements and compliance standards.
Demonstrated ability to drive process improvements and implement best practices.
Ability to work in a fast-paced environment and adapt to changing priorities. more

Position responsibilities:
We are looking for Roam’s first ever Chief of People, making this a unique opportunity to put your mark on one of the most exciting companies around. You will be able to apply your previous knowledge and experience to help us take our organization to the next level. As we grow we know that we will need to continue investing in our people as much as we do in our... products. This is where areas like training, mentorship, policy implementation, and company culture come to play. We want you to bring your personality, drive, enthusiasm and an existing toolkit to support our rapidly scaling organization.
As our Chief of People, you will lead the People & Culture activities within Roam. As such, you will 

Work with leadership to design the company strategy and take ownership of strategy implementation with the lens of People & Culture
Work across all layers of the company to design & implement organizational processes
Work closely with the operations and strategy team to develop and implement tooling for an efficient and effective work and growth environment
Culture eats strategy for breakfast. Hence it is important that you drive culture throughout the organization by developing content and designing the implementation and retention of that culture
Help position the company through its employee branding in collaboration with the communications team
Manage the HR and Talent team in the service delivery value chain by ensuring that all areas of HR create value for the business. This includes recruitment, training and growth, employee retentions, HRIS management under Kenyan and international law, performance management as well as compensation and benefits

Qualifications:

You are a thought-leader in the HR field with experience in growing and leading an HR team.
You have developed and implemented organizational structure for a fast growing organization in a cross-cultural setting.
You have an entrepreneurial mindset; e.g. agile, commercial, self-assertive and strong people skills.
You have affinity with working with engineers in early-stage, hardware development and production environments.
You are driven by curiosity and a quick learner in new environments
You have strong empathy, communication & interpersonal skills.
You have project management skills, can work multi-disciplinary, manage projects in parallel on-time and within budget and across different cultures.

Nice to Have:

You have experience in product development environment for complex hardware
You have experience in working in East Africa, speaking Kiswahili
You have a relevant network for talent across the electric mobility value-chain; commercial and technical, junior and executive more

About the role:
We are looking for a Senior Mechanical Engineer to join our Hardware team. The job holder will be responsible for offering technical leadership as part of a team to design, develop, and test components and products that have been developed.
Key Duties and responsibilities:

Design and engineer new components/products and technologies to support the strategic plan in accordance... with best practices.
3D design and GD&T drawings of complex parts and assemblies.
Risk assessment and analysis and DFMEA of our components
Demonstrate ability in Design for Manufacturing (DFM), statistical tolerance analysis techniques, functional dimension, and geometric tolerance (GD&T), with focus on high volume manufacturing.
Present work with technical graphical communication of concepts, ideas, and solutions
Demonstrate and implement experience with automotive or aerospace industry quality standards and manufacturing methods;
Demonstrated experience with finite element and simulation analysis methods.
Knowledge on the effective use of DVP&R (validation) and DFMEA (risk management).
Demonstrated experience with geometric dimension & tolerance (GD&T).
Highest values on safety in personal work practices and consideration in design of processes and equipment.
Experience working with overseas manufacturers, preferred.
Collaborate and review with functional manager on all projects, processes and design
Give superior attention to detail with an ability to manage complex projects and detailed planning.
Implement and sustain the highest values on safety in personal work practices and consideration in design of processes and equipment.
Use your solid project management skills
Delivery of projects assigned to you with high quality and on time
Be a process creation, implementation and sustaining champion
Work with application, process, and manufacturing experts and suppliers in development of new products to meet performance targets.
Show High level interpersonal and leadership skills; must be able to influence and collaborate across multiple levels within the company, at various locations, and with suppliers.
Be a culture champion
Demonstrate Passion for making great products and components.
Mentoring on communication within hardware team, Improving design capabilities of hardware team and demonstrating subject matter expertise through knowledge share and mentoring

Qualifications

Must have 5 years’ experience in Product Development or has a working knowledge of systems integration, CAD packaging, and product versioning and release management.
Must have a relevant bachelor's degree in Mechanical or Mechatronic Engineering
Good skills in Computer Aided Design (CAD) and Computer aided Engineering (CAE) for part and assembly modeling, simulations and release management.
Ability to draw conclusions and make recommendations based on engineering research and test data and findings. more

About the role:
We are looking for a Junior IT officer who will join us and undertake a variety of IT duties with us as we continue to grow and build the organisation. The Ideal candidate is expected to possess both knowledge and practical experience in performing general IT duties. The Ideal candidate must have a minimum 1 year experience in IT working with computer hardware and software,... networking protocols, cybersecurity practices and other relevant areas in IT.
Key Duties and responsibilities:

Offering initial technical assistance to end users by addressing their queries.
Assist in training end users.
Assist in maintaining accurate records.
Assist in installing and configuring software.
Assist in maintenance and monitoring of network infrastructure.
Assist in the development and implementation of data backup and recovery procedures to ensure data is not lost in case of system failure.
Collaborating with other functional teams to support ongoing technology projects and initiatives.

Qualifications

Must have at least 1 year working experience in IT
Must have a relevant degree or diploma in any IT related course
Experience using Mikrotik and Ubiquiti products is a plus more

Job Summary

At Roam, we endeavor to continue naturing young talents by offering 6 Months Apprenticeship Programs. 
We are currently looking for graduates who are looking for entry level job

Job Summary

At Roam, we endeavor to continue naturing young talents by offering 6 Months Apprenticeship Programs. 
We are currently looking for graduates who are looking for entry level job

Job Summary

At Roam, we endeavor to continue naturing young talents by offering 6 Months Apprenticeship Programs. 
We are currently looking for graduates who are looking for entry level job

Job Summary

At Roam, we endeavor to continue naturing young talents by offering 6 Months Apprenticeship Programs. 
We are currently looking for graduates who are looking for entry level job

About the role:
We are looking for a Product Manager who will manage the company’s electric bus division, with experience from product development and shipping hardware. The role will be focused on managing product team work and task management towards technical functional teams. Developing structures and tools to follow up on the process as well as handle the administrative side of product... development. This role requires deep organizational skills and a lot of follow up with team members.
We are looking for a person that has already been part of a similar journey, scaling a team with many technical roles preferably in Africa. A good understanding of digital systems and how-to priorities crucial tasks in the process of developing a product and technical functions while in the midst of launching a product in parallel.



You will be in charge of managing the processes of the entire product team and processes related to building and maintaining product lines. You will be acting as an advisor for the Product Owner and Chief of Product but must also be able to roll up your sleeves and execute solutions engineering, commercialization as well as project management. You will manage the process of developing, launching, costing and running a team while taking many stakeholders aspects in consideration.
Roam aims to be a diverse and high performing environment which has to be at the highest priority. We offer an adventure, extreme career development as well as a once in a lifetime opportunity, which we want everyone to understand. You will be independent in your role and will report directly to the Product Owner and Chief of Product and work closely with both.
The ideal candidate 

must have experience from a rapidly growing hardware company being Project/Product manager or similar position, with a deep understanding of the complete product development process as well as how to efficiently integrate technology, manufacturing processes and commercialization in an automotive setting.
They should have experience of a scale-up phase of a company, managing a product team. While also balancing tight deadlines with compromises to reach product milestones and releases. Ideally with a broad knowledge of different systems of product management, processes and structures. Engineering background is ideal since the Product Manager will work closely with the functional engineering teams to reach the product milestones.
Experience from working in Sub-Saharan Africa is preferable.

Key Duties and responsibilities:

Determining feature requirements.
Researching customer experiences and demands.
Improving customer experience of product.
Outlining a detailed product strategy.
Manage communication with cross-functional teams.
Coordinating our partners for outsourced co-design, manufacturing and assembly.
Coordinating our suppliers, mainly in China.
Managing product roadmaps and releases.
Understanding product selling points.
Identifying and filling product gaps.
Generating new product ideas.
Developing product pricing and positioning strategies.
Working alongside engineering teams.
Working with PR and marketing teams to manage product launches.
Acting as a product evangelist and representing the company at public events and with the press.

Qualifications

Must have at least 6 years’ experience in product ownership / management
Must have a relevant bachelor's degree/ diploma
Must have experience managing a product, technical or development team
Must have experience working with digital systems and management software
Must have excellent communication skills
Preferably previous experience from the automotive sector and/or electric mobility
Preferably previous experience from working with Chinese suppliers and industry

Education: Bachelor’s Degree/ Diploma Certificate
Deadline: 1st April 2023 more

About the role:
We are looking for a Roam Hub Officer to work in one of our charging hubs. This person will be responsible for the day-to-day operations of the battery rental business, including managing inventory, customer service, and eventually overseeing other staff. This position requires a highly organized and detail-oriented individual who can handle multiple tasks and work well under... pressure. The ideal candidate must be able to lift 20kg weights as our batteries weigh 20 Kgs. You must also be comfortable working with heavy equipment, and have basic knowledge in electronic appliances or battery charging. The job has a lot of physical demands hence the ideal candidate must be willing to stand or walk for long periods of time. Must be able to bend, stoop, and reach to perform tasks.
Key Duties and responsibilities:

Manage inventory of batteries and ensure that there is a sufficient supply at all times
Coordinate with customers to schedule battery rental and return
Monitor and maintain the charging station
Supervise and train customers on safety, and proper handling of batteries
Handle customer complaints and resolve any issues that arise
Prepare and maintain accurate records of battery rental and return transactions
Ensure compliance with all safety regulations and company policies
Oversee daily operations in the absence of the business owner
Ensure that all equipment is in good working order, and schedule maintenance as needed
Provide basic technical support and troubleshoot charging related issues with the customers

Qualifications

Must have a relevant high school certificate or equivalent
Must have the ability to lift 20kg weights
Must have strong organizational and management skills
Must have excellent communication and customer service skills
Keen attention to detail
Must have the ability to work independently and handle multiple tasks
Must be able to work well under pressure
Must be able to work with a computer
Knowledge of safety regulations and equipment maintenance is a plus
Basic knowledge in electronic appliances or battery charging more