About the Role: 

Penda Health is looking for a seasoned and passionate HRBP to join our People & Culture team! If you’re a strategic HR professional with a strong backbone in employee relations, performance management, talent development, and leadership coaching—this is your moment.

You’ll partner with  the the Medical Centres leadership teams to build high-performing, values-driven teams... that deliver exceptional patient care. This role offers a unique opportunity to influence people strategy at scale while championing  the Penda Way!

 Key Responsibilities:

As our HR Business Partner,  you'll work closely with  Medical Centre leadership to:


Be a Trusted Advisor: Partner with managers to solve people challenges, coach leaders, and shape high-performing teams.
Enable Talent & Performance: Support managers in executing performance reviews, provide coaching and feedback tools, and promote development conversations that drive accountability and growth..
Foster Culture & Engagement: Promote Penda’s core values, respond to employee concerns, and support a healthy workplace culture.
Champion Change: Support teams and managers through transitions , whether it's new policies, org changes, or ways of working—by promoting clarity, empathy, and consistency in communication.
Strengthen Systems: Contribute to HR policy roll-outs, engagement surveys, and data-informed people decisions.


Knowledge, Experience & Personal Attributes.


4–6 years' HR experience, with 2+ years in a strategic HRBP role.
Proven expertise in performance management, employee relations, and leadership coaching.
Strong analytical skills and business acumen.
A self-driven, emotionally intelligent leader who communicates with clarity and empathy.
Active IHRM membership and a CHRP certification (or equivalent).
You believe in the power of culture, integrity, and continuous improvement. more

Role Summary:

This is a key clinical position that will provide a critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality Pharmacy services.

Responsibilities:


Receive and process prescriptions from healthcare professionals, ensuring adherence... to Penda policies while dispensing medications to patients.  
Maintain vigilance over drug storage conditions by recording fridge and room temperatures. Regularly monitor pharmaceutical expiry dates and manage general supplies accordingly.
Implement strict protocols for the maintenance and documentation of DDA (Dangerous Drugs Act) regulated medications.
Conduct monthly stock takes in alignment with policy guidelines. Keep a record and manage all drug stocks received from the central store, those issued to clients, and remaining stocks.
Collaborate with clinical officers to ensure the safe, economical, and rational use of drugs and pharmaceutical products.
Strive to exceed patient expectations by going above and beyond to meet their needs while maintaining the highest standards of patient dignity and experience.


Key requirements and attributes 


Diploma in Pharmaceutical Technology from a recognized medical training institution.
Be registered with the pharmacy and Poisons Board of Kenya.
Have a valid Practicing license
Proficiency in computer application skills
Minimum of one (1) year experience preferably in a busy hospital setup.
Great team player who can collaborate with other team members to offer the best outcomes to the patient
Ability to work under minimum supervision. 
Strong commitment to the care of patients and great customer service.
Excellent oral and written communication skills in English & Kiswahili. more

Scope of work

Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls... from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed, and conducting follow-up calls with our patients post-treatment. These efforts are crucial in ensuring that every interaction with Penda Health is efficient, supportive, and responsive to our patients' needs.



Responsibilities:


Answering all incoming calls professionally and ensuring that callers’ issues are resolved well, providing the right information promptly.
Handling follow-up calls for all patients assigned, ensuring a great patient experience and escalating to a Pigia Penda Provider as needed.
Assigning all paid teleconsultations to medical providers sequentially and making follow-ups to ensure all paid patients are attended to.
Ensuring a great experience for patients when they call or chat, achieving first-time resolution and providing adequate information.
Responding to any inquiries on Chat na Penda and transferring/escalating medical-related chats to a Provider appropriately.
Ensuring proper documentation in all required documents, such as call forms and EMR.


Requirements: 


Diploma in Customer Service  or any other related field.
2 years of Relevant working experience and having worked in a Call Center would be an added advantage.
Basic computer skills with a typing speed of above 40 wpm
Fluent in Swahili and English.
Great team player with drive for results and enjoys being part of a team. 
This is a Non - Clinical Role. more

The finance Intern will support the finance team by ensuring accurate revenue reconciliation, inventory tracking, and audit preparation. This role allows the intern to gain practical exposure to accounting practices, financial compliance, and data accuracy. The intern will work closely with the Branch Accountant to assist in maintaining financial integrity within the organization.

Scope of... Work


Daily reconciliation of revenue received through various payment methods and medical centers, identify discrepancies, and prepare reports.
Support stock take, investigate stock variances, and update inventory records.
Gather and organize financial documentation to facilitate internal and external audits.
Assist in compiling revenue, inventory, and monthly financial summary reports 
Ensure financial records are accurate, complete, and compliant with company policies.


Requirements.


Recently completed Bachelor's degree or Diploma in Finance, Accounting , Business Administration or a related field.
CPA certification is an added advantage
Proficiency in Microsoft Excel and other financial reporting tools.
Previous hands on experience in finance-related tasks such as data entry, reconciliations, financial reporting, or auditing is an added advantage.
Strong team player with effective problem-solving abilities.
Ability to analyze financial records, identify discrepancies, and suggest corrective actions. more

The Reproductive Health Officer will be responsible for ensuring all reproductive health cases are properly diagnosed, and treated/referred. They will also be responsible for managing the clinic to ensure growth.

Responsibilities: 


Conduct comprehensive reproductive health assessments, including medical and sexual history, contraceptive counseling, and STI testing.
Provide a wide range... of reproductive health services, including contraception management, preconception counseling, and pregnancy options counseling.
Coordinate with Penda Health teams to create and implement reproductive health education and promotion programs.
Perform routine gynecological exams and screenings, including Pap tests, breast exams, and pelvic exams.
Provide support and counseling to patients facing infertility, pregnancy loss, or other reproductive health challenges
Maintain detailed and accurate patient records, and comply with all relevant legal and ethical standards related to Clinical documentation, patient confidentiality and privacy at Penda Health
Collaborate with other healthcare providers, to provide coordinated care to patients and ensure continuity of care.
Provide personalized virtual Reproductive health consultations and support in collaboration with Pigia Penda and Medical centers for coordinated Patient care.
Develop and implement strategies to grow the clinic's reach and ensure its success.
Stay up-to-date with the latest research and best practices in reproductive health, and participate in ongoing training and professional development activities 


Requirements: 


At least 1 year post training experience in Reproductive Health
A Higher National Diploma in Reproductive Health, Comprehensive Reproductive Health or its equivalent.
A Basic Diploma in Clinical Medicine and Surgery or Bachelor of Clinical medicine and Surgery
Strong knowledge and experience in contraception, STI screening and treatment, fertility treatment among other outpatient Reproductive Health procedures
Ability to work independently under minimum supervision more

Job Summary


We are looking for a highly motivated and detail-oriented Junior Business Systems Analyst to support the optimization and management of Penda Health’s IT systems and processes. In this role, you will work closely with senior team members to analyze business needs, recommend technological solutions, and assist with the implementation of innovative healthcare IT initiatives. You... will also engage with front-line staff to understand their challenges, dig deep into existing systems to improve them, and contribute to the overall efficiency of the organization.


Key Responsibilities


Process Improvement: Assist in gathering and documenting requirements, creating process models, and participating in user feedback sessions to streamline business processes.
System Monitoring & Support: Monitor system performance, troubleshoot issues, and provide technical support for software applications, particularly EMR and ERP systems.
User Training & Documentation: Help develop user guides, train staff on new features, and ensure smooth adoption of system updates and enhancements.
Vendor Coordination & Testing: Work with external vendors on application updates and patches, and assist in testing new features for seamless implementation.
Data Integrity & Automation: Support data accuracy, troubleshoot sync issues, and assist in automating workflows to improve reporting and operational efficiency.


Qualifications


Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
1-3 years of experience in application/software support, business analysis, ideally within a healthcare setting.
Strong understanding of EMR and ERP systems.
Excellent problem-solving, analytical, and communication skills.
Proficiency in SQL and database management.
Familiarity with IT service management concepts and system integration techniques (APIs).
Willingness to work flexible hours in a fast-paced environment.


Additional Requirements


Ability to maintain confidentiality of sensitive information.
Strong attention to detail and organizational skills.
Commitment to ongoing learning and professional development.
Team-oriented, adaptable, and able to thrive in a dynamic healthcare IT environment. more

What You’ll Be Doing

As the Grants Coordinator, you’ll be the CMO’s right hand in all things grants. Your role will span the entire lifecycle of grants—from sourcing opportunities to drafting budgets, tracking projects, and ensuring everything stays on track.

Here’s what success looks like:


Own Grant Processes (and Keep Us Organized!):

Join all meetings with funders and partners,... taking detailed notes and managing follow-ups.
Respond to funders and partners promptly, always within 24 hours, to build strong, lasting relationships.
Manage grant project trackers and timelines, chasing down deliverables across departments to ensure nothing falls through the cracks.


Grants Development and Management:

Collaborate with the CMO to draft compelling proposals (don’t worry, we use LLMs to help with writing!).
Create budgets that align with both Penda’s operational needs and funder guidelines.


Reporting and Compliance:

Ensure timely, accurate reporting to funders, meeting all their requirements without a hitch.
Work with our finance team to track grant spending and ensure budgets are on point.


Internal Alignment:

Translate lofty grant ideas into operationally feasible plans that align with Penda’s mission and goals.
Act as the bridge between funder expectations and internal realities—ensuring everyone is on the same page.




Who We’re Looking For

You’ll be a great fit for this role if:


You’re a Master Organizer: Nothing slips through the cracks on your watch. You can juggle multiple projects, track deadlines like a pro, and follow up with just the right mix of persistence and charm.
You Understand Grants: You know how to create a budget, manage reporting, and align projects with funder expectations. Bonus points if you’ve worked on large grants ($500K+)!
You’re a Great Communicator: Whether it’s emailing a funder, following up with a teammate, or presenting project updates, you do it with clarity, professionalism, and a touch of warmth.
You’re Proactive and Independent: You anticipate needs, solve problems before they arise, and don’t wait for someone to tell you what to do next.
You Get Penda: You understand our mission, share our values, and are excited about helping us deliver world-class healthcare to the people who need it most.


What You’ll Need to Succeed


3–5 years of experience in grants management, fundraising, or program coordination.
A track record of working with budgets and aligning them with organizational priorities.
Experience managing relationships with funders or external partners.
Basic knowledge of healthcare systems, digital health, or global health is a bonus but not required.
Proficiency with tools like Microsoft Office, Google Workspace, and basic project management software. more

Role Summary:

We are seeking a dedicated and skilled sonographer to join our team. As a sonographer, you will play a vital role in our diagnostic imaging services, utilizing ultrasound technology to produce high-quality images for the diagnosis and treatment of various medical conditions.

Responsibilities:


Provide imaging services to patients in accordance with established practice... parameters and standards of care.
Process, verify, and maintain patient information accurately.
Prepare patients for ultrasound procedures, ensuring accurate identification and readiness.
Produce timely and accurate results following UltraSound SOPs and standards.
Review all test results for accuracy and consistency, correlating them with patients’ conditions when necessary.
Maintain records and filing systems for ultrasound information, equipment, and test results to comply with regulations.
Order and maintain department supplies, ensuring optimal resource utilization.
Implement stock control procedures to ensure accountability.
Conduct weekly and routine maintenance of the ultrasound equipment.
Adhere to safety and infection control policies and procedures at all times.
Perform any additional duties assigned by the Branch manager in line with sonography services and Penda Health Services.
Be flexible to conduct scans in various Penda Medical Centers as assigned.
Carry out duties in alignment with Penda’s Vision and Values.


Key requirements and attributes 


Diploma in Diagnostic Radiography/Medical Imaging Sciences
Valid License to Practice from the relevant regulatory or professional body if applicable
At least 3 years work experience
Knowledge of relevant legislations and professional standards
Computer use skills and experience more

About the Role

We are looking for a compassionate and skilled Medical Officer to join our team and play a pivotal role in providing high-quality patient care at our outpatient medical centers. The ideal candidate will perform thorough medical assessments, diagnose and treat a variety of conditions, and develop tailored treatment plans to meet patients' needs. In addition, you will mentor junior... staff, contribute to quality improvement initiatives, and uphold our commitment to ethical and professional healthcare standards.

Key Responsibilities


Conduct comprehensive medical evaluations, including patient histories, physical exams, and diagnostic tests.
Diagnose and treat a range of acute and chronic conditions, ensuring evidence-based care.
Develop and implement personalized treatment plans, including prescribing medications and therapies.
Counsel patients and their families, offering support and health education.
Monitor patient progress and adjust treatment plans as needed.
Maintain accurate and confidential medical records for all patient interactions.
Participate in clinical audits and implement best practices for quality improvement.
Mentor and supervise junior medical staff, supporting their professional growth.


Qualifications & Experience


MBChB from a recognized medical institution.
Active registration with the Kenya Medical Practitioners and Dentists Board (KMPDB).
At least 2 years of experience in an outpatient setting.
Proficiency in diagnosing and treating diverse medical conditions.
Strong communication and interpersonal skills.


Personal Attributes


Empathy and a patient-focused approach.
Leadership skills with the ability to mentor and guide others.
Commitment to ethical standards and patient safety. more

Role Overview


Are you passionate about making an impact in the healthcare sector? Penda Health is seeking a motivated Procurement Intern to join our mission-driven team. This is a Excellent opportunity to gain hands-on experience in Procurement and Supplier management while contributing to the delivery of high-quality healthcare services.


Key Responsibilities:

Support in Procurement... Processes:


Assist in sourcing medical equipment, pharmaceuticals, and other healthcare-related supplies.
Prepare purchase orders, track delivery timelines, and confirm order receipts.
Ensure items meet Penda Health’s quality standards and specifications.


Supplier & Vendor Management:


Support the evaluation and on-boarding of new suppliers to meet quality and cost-effectiveness standards.
Maintain ongoing communication with vendors to address order inquiries, delays, and other issues.
Document and evaluate supplier performance to support decision-making in vendor selection.


Compliance & Documentation:


Ensure procurement activities comply with internal policies, healthcare regulations, and ethical standards.
Help organize and maintain procurement documentation, including contracts and invoices.


Qualifications:


Recently completed a degree in Procurement, Supply Chain Management, Business Administration, or a related field.
Understanding of basic procurement processes.
Proficient in Google Sheets/Excel and Google Docs/Word.
Good interpersonal and communication skills.
Ability to work independently and as part of a team.


What You’ll Gain:


Hands-on experience in procurement within an impact-driven organization.
Insight into the end-to-end procurement process, including supplier negotiation.
Opportunities for personal and professional growth in a supportive, mission-driven company. more