Job Description


Do you have experience in the financial services industry in financial planning and/or marketing?  
Are you passionate about making South Africa a better place for everybody by helping intermediaries to support their clients to plan for the future, prepare for the unexpected, and provide for their loved ones?
Would you love to work for a company who, for 180 years, has... been helping our clients and intermediaries do great things?
Are you an entrepreneurial, ambitious individual?
ANYONE, anywhere in South Africa, who answered “yes” to the above questions, are invited to submit their applications for the position of Broker Account Manager (BAM). 
The BAM role provides you with the opportunity to flex your business development and marketing skills while effectively determining your own rewards!
This creates an excellent opportunity to build your own business, while still reporting and enjoying the benefits of working for a big Insurance company.  The individual needs to be goal orientated, good with numbers and must have a will to win.
This is a sales role. It undertakes third party marketing (selling) and relationships building with brokers. The BAM endeavours to increase Old Mutual’s market share by means of maximising business submission and retention to Old Mutual.


Role Qualifications:


Experience in the financial services industry in financial planning and/or marketing 
A 3-year degree/diploma will be an added advantage
Valid driver’s license and own transport
Willingness to work for commission only


Skills

Competencies


Customer First
Executing
Innovation
Leading with Influence
Learning
Relating
Strategic


Closing Date


24 October 2025 more

Job Description


Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.


Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and... protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


Matriculation Certificate (Matric)


Closing Date


20 October 2025 more

Job Description


Perform professional accounting work, including compilation, consolidation, and analysis of financial data. The role requires an understanding of accounting fundamentals and principles.  
Previous experience in the Retirement (Pension/Provident) Fund industry will be advantageous. Responsibilities may include any or all of the following: ledgers and preparation of journal... entries, fixed asset (investment) accounting, bank reconciliations, control accounts (including debtors & creditors), reserve analysis and the preparation of trial balance and financial statements.


Job Description


The position is based in the Old Mutual Corporate Retirement (Pension/Provident) Fund Accounting Reconciliation team.  This team is responsible for maintaining the bank, asset, income & expense, debtor & creditor reconciliations and related reporting for the Old Mutual SuperFunds. The span of responsibility will the completion of all reconciliations, resolving all outstanding items and reporting.  By implication the role requires a solid financial grounding and adherence to internal controls as well.
Role Description & Key Result Areas:
Control monitoring, Reconciliations and Reporting, which may include, but not be limited to, the following:
Responsible for monitoring (reconciling) assets held at asset managers against liability balances and analysing variances.
Responsible for agreeing bank and asset transactions with trade order instructions received from the administration system.
Monitoring all other relevant controls, including that the ledgers are accurately produced.
Performance of daily bank reconciliations.
Liaison with external and internal auditors, as required, including preparation of audit schedules and working papers.
Preparation of asset (investment funds) and bank reconciliation packs monthly (for review).
Preparation of quarterly financial packs for management and board meetings as required.
Preparation of statutory returns as required (quarterly exchange control and other statutory reporting, e.g. C48).
Peer review of asset and bank reconciliations (where required).
Prepare balance sheet reconciliations and clearing of items on balance sheet reconciliations (control accounts, debtors & creditors).
Responsible for new, complex and varied reconciliations with little input required.
Responsible for defining, testing and documenting process and control changes when required.
Prepare annual financial statements in accordance with regulatory reporting requirements for Retirement (Pension/Provident) Funds in South Africa.
Liaise with auditors and preparations of audit working papers.
Preparation of accurate and complete monthly and year end journals.
Prepares and/or monitors PAYE and PAYE reconciliations. Investigates and actions PAYE reconciling items to be solved.
Relationship Building
Assist with building and maintaining a unified and sound team.
Assist with building working relationships across lines of business and with 3rd parties to achieve service excellence and effective resolution of problems.
Personal Effectiveness
Delivery through own efforts and through others.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Strong analytical skills, comfortable with understanding.
Comfortable with ambiguity and independently developing effective ways of work .


Role Requirement


Tertiary qualification or Bachelor of Commerce/equivalent degree required, with a good understanding of accounting principles.
Minimum 5 years’ experience in a similar role required.
Computer literacy – MS Office and Advanced Excel required.
Financial services background.
Advantage: Previous experience in Retirement (Pension/Provident) Fund industry
Strong analytical skills.


Competencies


Strategic
Innovation
Customer First
Leading with Influence
Collaboration
Execution
Personal Mastery


Skills


Accounting, Action Planning, Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Modeling, Evaluating Information, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review


Competencies


Business Insight
Communicates Effectively
Decision Quality
Ensures Accountability
Financial Acumen
Manages Complexity
Plans and Aligns
Tech Savvy


Education


NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent  (Required)


Closing Date


24 October 2025 more

Job Description


At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. 
Are you passionate about corporate governance and regulatory compliance?
Do you thrive in high-stakes environments where precision, professionalism, and stakeholder engagement... are key? 
Join our team as an Assistant Company Secretary and play a pivotal role in shaping governance excellence within the financial services sector.
As the Assistant Company Secretary, you will support the OM Bank Company Secretary in driving effective governance practices, facilitating Board and Committee operations, and ensuring compliance with statutory and regulatory frameworks. This is a dynamic role that requires legal insight, strategic thinking, and exceptional organisational skills.


KEY RESULT AREAS

Governance & Secretariat Support


Provide governance and secretarial support to the OM Bank Board and its subcommittees.
Accurately record minutes and track matters arising.
Assist in designing and implementing fit-for-purpose governance structures and procedures.
Promote cost efficiency through responsible resource utilisation.


Corporate Governance Excellence


Conduct annual reviews of governance artefacts (e.g., terms of reference, workplans).
Ensure committees operate in alignment with governance artefacts.
Support the Annual General Meeting process and regulatory engagements.
Perform legal research and advise on emerging legislation impacting governance.
Facilitate Board and Committee effectiveness surveys.
Coordinate director inductions and ongoing governance training.
Recommend enhancements to Board and committee operations informed by governance best practice.
Manage corporate records using Boardvantage and uphold confidentiality


​Statutory & Regulatory Compliance


Monitor compliance with statutory and regulatory obligations.
Assist with legal entity incorporations, directorship changes, and filings.
Support compliance monitoring and ad hoc regulatory matters


Stakeholder Engagement


Act as liaison for executive and management committee members.
Foster professional relationships with board members, service providers, regulators, and internal stakeholders.


ROLE REQUIREMENTS


LLB, BCom (Law), or equivalent legal qualification
CGISA qualification is advantageous
Minimum 5 years’ experience in a mid-to-senior company secretariat role
Proficiency in Board management software (e.g., Boardvantage, Diligent Boards)
In depth understanding of corporate governance, Companies Act (71 of 2008), King IV, and financial sector regulations (banking preferred)
Proven ability to manage senior stakeholders effectively


SKILLS AND COMPETENCIES


Confident, proactive communicator with strong interpersonal skills
Exceptional time management and organisational abilities
Meticulous attention to detail and commitment to quality
Sound judgment and commercial acumen
Resilient and able to manage multiple priorities under pressure
Integrity, ethical conduct, and a collaborative mindset
Innovative and solutions-oriented approach


Skills


Action Planning, Analytical Thinking, Computer Literacy, Data Compilation, Developing Creative Solutions, Evaluating Information, Executing Plans, Legal Practices, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Second Language, Solution Analysis, Writing


Competencies


Business Insight
Communicates Effectively
Courage
Ensures Accountability
Instills Trust
Manages Ambiguity
Manages Complexity
Optimizes Work Processes


Education


NQF Level 9 – Masters


Closing Date


20 October 2025 more

Job Description


At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
We’re looking for a UX/UI Designer with a passion for crafting intuitive,... human-centred digital experiences. You’ll join a high-performing UX team that partners with squads across the bank to design simple, trustworthy, and delightful journeys for millions of South Africans.
This role is ideal for a designer who’s ready to grow fast, enjoys both visual craft and problem-solving, and wants to learn from seasoned UX and UI specialists in a real product environment.


KEY RESULT AREAS


Support the research and analysis of user behaviour, pain points, and opportunities across digital journeys.
Create wireframes, prototypes, and user flows that translate research insights into usable and meaningful experiences.
Assist in crafting high-fidelity UI screens using our Design System to maintain visual and functional consistency.
Collaborate closely with Product Owners, Business Analysts, and Developers to ensure designs are implementable and user-focused.
Participate in usability testing and contribute to iterative design improvements based on evidence and feedback.
Adhere to and implement our UX guidelines, patterns, and design decisions.
Contribute ideas to continuously improve the design system, processes, and team ways of working.


ROLE REQUIREMENTS


Bachelor’s degree or equivalent qualification in UX Design, Interaction Design, Human–Computer Interaction, or a related field.
Minimum 2–5 years of relevant experience in a UX/UI or product design role.
A portfolio that demonstrates problem-solving, process, and visual craft (student work or side projects are acceptable if it shows strong potential).
Basic understanding of UX principles and human-centred design.
Strong visual design and UI skills with the ability to create polished, accessible, and scalable interface designs.
Proficiency in Figma.
Ability to interpret research findings and translate them into design solutions.
Strong attention to detail and ability to follow a design system precisely.
A good sense of visual hierarchy, typography, spacing, and 
Curiosity & Growth Mindset: A genuine desire to learn, ask questions, and seek feedback.
User Empathy: Ability to see the product through the eyes of the customer.
Collaboration: Works well with multidisciplinary teams and values open communication.
Accountability: Takes ownership of work and sees designs through to delivery.
Attention to Detail: Cares about polish, precision, and pixel-perfect delivery.
Problem Solving: Can simplify complexity into intuitive flows and layouts.
Adaptability: Open to iteration and constructive feedback in a fast-paced environment.
Professionalism: Understands how to work in a regulated financial environment and meet deadlines with quality


KEY CRITERIA


Portfolio Quality & Thinking Process: Candidates must show strong design thinking, visual hierarchy, and problem-solving
Evidence-Based Design: Ability to demonstrate designs informed by research, data, or usability testing
Design System Literacy: Must show competence in using or maintaining a component-based design system.
Craftsmanship & Consistency: Proven ability to deliver designs that meet accessibility, spacing, and interaction standards.
Collaboration & Maturity: Demonstrates openness to critique, structured feedback, and the discipline to follow UX processes.
Growth Potential: Candidates must show self-driven learning and a genuine interest in developing deep UX capabilities.
Cultural Fit: Alignment with the Chapter’s principles of quality, empathy, collaboration, and evidence-based design.


Skills


Action Planning, Agile Project Management, Computer Literacy, Customer Value Proposition Development, Data Compilation, Evaluating Information, Executing Plans, IT Implementation, Market Analysis, Market Research Analysis, Product Development


Competencies


Business Insight
Collaborates
Cultivates Innovation
Customer Focus
Decision Quality
Drives Results
Ensures Accountability
Interpersonal Savvy


Education


Bachelors Degree (B)


Closing Date


20 October 2025 more

Job Description


Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.


Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and... protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


Matriculation Certificate (Matric)


Closing Date


16 October 2025 more

Job Description


The position is that of an Investment Service Centre Consultant within the Wealth Service Centre, responsible for processing client requests and instructions.


Responsibilities

The role includes the following responsibilities:


Market the corporate image of Old Mutual by developing a positive relationship with Customers and to build trust and... understanding.
Identify process improvements to deliver improved Customer care and communicate these to the relevant Service Centre Managers.
Effectively manage any non-conformances.
Investigate and resolve technical cases.
Investigate the nature of problems, identify and eliminate the root causes.
Discuss and report on processes where positive or negative trends have been identified and recommend corrective action to management.
Make decisions firmly and timeously improving transaction time and perception of service.
Summarise major issues and take action, which will benefit both the client and the business.
Identify and escalate complaints.
Maintain high level of teamwork to achieve the KPI’s.
Always be professional and treat Customers with respect and that they feel special after every interaction.
Stay informed of developments in the Financial Services Industry.


Qualifications and Experience required


Matric qualification and a minimum of 1 year working experience in the Financial Services Industry (i.e. banking, insurance, investments).
Wealth product and systems knowledge are essential
Computer literate - MS suite of products (Excel, Word, Schedule, E-mail, Internet), with specific knowledge of IBC, Bizagi, ITAX/EB, MS.
Excellent Verbal and written communication skills.
Ability to work under pressure.
High sense of Customer Care.
Initiative.
Good judgement and problem-solving skills.
Analytical.
Good interpersonal skills and positive attitude.
Conflict handling.
Self-motivated and always willing to learn.
High attention to detail.
Ability to operate in a repetitive process-based environment.
Work flexible hours between 08h00 & 18h00 including Saturdays.
The successful candidate may need to work overtime/longer hours and have own transport or very reliable transport network.


Skills


Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review


Competencies


Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


17 October 2025 more

Aspires to be a Financial Adviser


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Skills


Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


Matriculation Certificate (Matric)


Closing Date


17 October 2025 more

Job Description


The IT Business Analyst IV serves as a strategic bridge between complex business problems and enterprise-wide technology solutions. Translates business requirements into detailed functional specifications that undergo business stakeholder review. The IT Business Analyst IV operates at a senior level to lead the analysis and design of full-stack, cross-platform digital... solutions. They collaborate
with senior business stakeholders, solution architects, developers, data and DevOps teams, primarily within agile, DevSecOps, or hybrid delivery models.


Requirements Management | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT


Plan and coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Generally done at the project level. This includes requirements related to software applications, APIs, data pipelines, workflow automation, and user experience across multiple systems or business domains.


Data Collection and Analysis | ANALYTICS AND DATA SCIENCE | DATA SCIENCE


Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Leverage advanced data analytics, data modelling, and AI-enablement opportunities to inform recommendations. Often includes collaboration with data science, information security, and enterprise architecture teams.


Database Specifications | INFORMATION TECHNOLOGY/DIGITAL | SOFTWARE DEVELOPMENT AND IMPLEMENTATION


Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved. Work closely with data engineering teams to ensure database design supports business reporting, regulatory needs, and data governance standards, including master data and metadata management.


Analysis of "As Is" and "To Be" | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS


Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. Facilitate cross-domain workshops to visualise current and future state architecture, ensuring traceability between business process, data flow, and system interaction layers.


Business Requirements Identification | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS


Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Translate business needs into high-level system behaviours, functional and non-functional specifications, including security, scalability, and interoperability across systems.


Feasibility Studies | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS


Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure. Assess technical feasibility, alignment with enterprise architecture, and integration readiness of systems (cloud, on-premise, or hybrid). May include analysis of SaaS, PaaS, or container-based options.


Horizon Scanning | GENERAL | INNOVATION


Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization. Monitor fintech, regtech, AI/ML, cybersecurity, and digital platform trends, evaluating their fit-for-purpose in the local financial services market.


Enterprise Business Analysis | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT


Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts that are within span of control at this level. Act as the senior liaison between the business and enterprise technology platforms, ensuring alignment between strategic business outcomes and architectural roadmaps.


Business Case | GENERAL | ADVICE


Develop straightforward business cases or lead feasibility and assessment work for proposed and current projects to support the development and continuous review of business cases. Business cases typically include technology cost-benefit analysis, implementation approach, enterprise risk considerations, and alignment with digital transformation objectives.


Documentation and Backup | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT


Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur. Documentation may span user stories, process maps, integration maps, configuration manuals, test cases, data dictionaries, and solution blueprints.


Culture of Innovation | GENERAL | INNOVATION


Drive a culture of innovation by creating multistakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.


Personal Capability Building | GENERAL | INNOVATION


Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.


Minimum Requirements:


5 + years of experience in a similar role
Postgraduate qualification (Degree/Honours)
IIBA CCBA/CBAP/AAC certification or advanced certificate in Business Analysis 


Skills


Archival Management, Backup Storage, Business Case Contribution, Business Intelligence (BI) Analysis, Business Requirements Analysis, Current State Analysis, Data Analysis, Database Reporting, Data Compilation, Data Controls, Enterprise Readiness Assessment, Governance of Business Analysis Activities, Performance Gap Analysis, Product Change Management, Requirements Creation and Verification, Requirements Elicitation and Facilitation


Education


Postgraduate  (Required)


Closing Date


16 October 2025 more

Job Description


Design, code, develop, test and implement integration and supporting application development components and systems. Perform business analysis and software analysis. May coordinate projects and perform system maintenance activities. 
OML roles mapped to this profile are: CICD and Platform Engineer, Intermediate Platform Engineer, API Software Engineer, Platform Engineer -... LVL 3
Software Engineer, ServiceNow Platform Engineer, Intermediate Software Engineer 
Software Engineer – API, Software Engineer - Intermediate Web Developer, Specialist: Network and Voice, Software Infrastructure Specialist, Lead Analyst Programmer, OMF IT Analyst Programmer, TIA Oracle Developer and Senior Front End Developer.


Responsibilities

Application Software Development


Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.


Applications Software Maintenance


Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.


Design and Conceptualization


Produce multiple concepts and prototypes to design digital products/services.


Technical Developments Recommendation


Discuss and recommend technical developments to improve the quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs.


Application Software Road Map


Contribute to the roadmap in order to facilitate application software development and ensure the development work is prioritized in line with business requirements.


Faults Diagnosis and Correction


Provide fault isolation and resolution to limit and address issues promptly.
Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.


Documentation


Create and maintain complex technical and/or user documentation to a high standard.


Operational Compliance


Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.


Information Security


Respond to and remediate information security incidents and vulnerabilities in line with infosec policies and procedures


Horizon Scanning


Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.


Technical Database Support


Design, Build, Operate and Integrate databases for optimal performance, reliability and security.


Minimum Requirements:


Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent work experience).
5+ years of experience as a Full-Stack Software Engineer, with a track record of delivering complex projects
Expertise in front-end technologies, including HTML, CSS, JavaScript, and experience with modern front-end frameworks like React, Angular, or Vue.js
Strong proficiency in one or more programming languages (e.g. Java, JavaScript, Python, Ruby, Rust) and expertise in web application frameworks.
In-depth knowledge of database systems, including design, optimization, and complex query writing.
Strong problem-solving and debugging skills, with a focus on optimizing application performance.
Exceptional communication, teamwork, and mentorship.
Commitment to staying updated with emerging industry trends and technologies.
Experience with cloud services (e.g., AWS, Azure, Google Cloud) and microservices/serverless architecture
Previous leadership or mentorship experience within a development team.


Skills


Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development


Competencies


Business Insight
Collaborates
Communicates Effectively
Courage
Cultivates Innovation
Decision Quality
Drives Results
Ensures Accountability


Education


NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent  (Required)


Closing Date


16 October 2025 more

Job Description


Assists business unit management to develop their risk management strategy & policy in accordance with the Audit Risk & Compliance Committee's approved risk appetite & segment requirements.
Manages implementation of Policy Statements, supporting guidance & procedures within area of responsibility. Ensures that risk processes (risk assessment, identification, management,... reporting & optimisation) are implemented at business unit level.


Responsibilities

Financial Management and Control


Develop and/or deliver a plan for significant aspects of the financial management and/or control process.


Data Collection and Analysis


Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.


Policies and Procedures Development


Draft policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.


Organizational Risk Management


Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.


Risk Scenario Modeling


Analyze, assess, and quantify the risks associated with products, individual applications, business activities, and the market to determine whether any risk is within the agreed risk appetite. Undertake tactical risk modeling.


Recommendations


Recommend changes to policies, processes, standards, and practices that would improve operational support.


Insights and Reporting


Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.


Document Preparation


Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.


Operational Compliance


Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.


Personal Capability Building


Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.


Minimum Requirements


Degree/honours, possibly a professional qualification in legal, audit / accounting. 
A minimum of 6-8 years relevant experience.


Skills

Competencies


Business Insight
Courage
Decision Quality
Ensures Accountability
Financial Acumen
Instills Trust
Manages Complexity
Optimizes Work Processes


Closing Date


16 October 2025 more

Job Description


The incumbent partakes in actions related to risk management and technical training and is required to equip and support line management and human capital teams to manage employees through contracts, policies, practices, and processes, in the context of employment legislation, fostering sound employment relations within Old Mutual and its associated companies. This role... supports Group initiatives.


Key Result Areas


Legal advice, consulting
Stakeholder management
Project delivery, working across centres of expertise
Training
Risk Management, including litigation


Experience Requirements: 


More than 10 years’ experience in an Employee Relations position in a corporate environment which includes researching and drafting legal opinions, litigation in various fora, mergers and acquisitions, redundancy processes, policy review and drafting, legislation review, where required.
12+ months project delivery experience: planning and working across various functions and centres of expertise
Integration with other fields of law and human capital practices
Experience advising in Africa or internationally
Proven track record of consulting with senior stakeholders
Experience in the financial services sector, advantageous


Education Requirements:


Bachelor Of Laws (LLB); or a relevant HR qualification with the required experience listed
Admitted Attorney, advantageous


Skills Requirements:


Accountability
Using influence to effect successful delivery
Excellent communication skills (written and verbal)
Self-driven, self-starter
Stakeholder management
Legal consulting
Results oriented
Strategic planning
This is a 24-month, fixed-term contractor role, which forms part of a team of advisors who support Old Mutual Limited, providing advanced legal support in the field of Employment Relations.
The incumbent is individually accountable for achieving results through self, as well as working with others, to achieve positive outcomes. This role could be based in either Cape Town or Johannesburg, with hybrid working in place and a minimum of 3 days in office (subject to the discretion of the business, from time to time). There is a requirement for travel both locally and internationally. 


Skills


Action Planning, Analytical Thinking, Computer Literacy, Data Compilation, Developing Creative Solutions, Evaluating Information, Executing Plans, Legal Practices, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Second Language, Solution Analysis, Writing


Competencies


Business Insight
Communicates Effectively
Courage
Ensures Accountability
Instills Trust
Manages Ambiguity
Manages Complexity
Optimizes Work Processes


Closing Date


25 October 2025 more

Job Description


The Financial Operations (FinOps) Technology Analyst monitors and manages cloud financial operations within the Cloud Centre of Excellence (COE).
This job focuses on tracking cloud costs, analysing usage data, and ensuring alignment with budget expectations.
The FinOps Technology Analyst works closely with application teams to implement foundational FinOps principles,... providing insights into financial impacts and contributing to cost-saving initiatives.
Key responsibilities include preparing project cost forecasts, estimates, and reports, as well as maintaining internal labor and project costs within budget.
The FinOps Technology Analyst performs cost analysis, advises project leaders on budget variances, and helps refine cost control systems ensuring efficiency in cloud financial management.
Investigate and understand the basis for every line item in cloud infrastructure invoices and usage data.
Follow the Predict, Plan, and Save methodology to ensure resource utilization versus estimates is realistic and achievable.
Develop AI and ML capabilities to automate cloud spend management, utilizing cloud-native technologies and applications.
Create and maintain internal documentation on Financial Operations Technology and cost optimization processes.
Identify anomalies in usage patterns and provide timely feedback for course correction.
Produce business intelligence reports to inform the broader organization and empower support teams in cost optimizations.
Generate real-time data to predict usage patterns for decision-making in optimization and effectively communicate data stories at all management levels.


Requirements


Qualification in Finance, Computer Science, Information Technology, or a related field.
2-5 years relevant experience
FinOps Certification Practitioner
Cloud Foundational certifications (a plus)
Proven experience in cloud financial management, cost optimization, and analytics.
Strong understanding of cloud computing and related technologies (AWS, Azure, GCP).
Familiarity with financial forecasting, budgeting, and cost control systems.
Proficiency in data analysis tools and business intelligence software (e.g., Tableau, Power BI).
Experience with AI and machine learning applications in financial operations is a plus.


Competencies


Analytical Skills: Ability to analyze complex data sets and draw insightful conclusions.
Problem-Solving: Strong problem-solving skills with a proactive approach to identifying issues and solutions.
Communication Skills: Excellent verbal and written communication skills, capable of conveying complex information clearly to diverse audiences.
Collaboration: Strong interpersonal skills with the ability to work effectively in cross-functional teams.
Attention to Detail: Meticulous attention to detail, ensuring accuracy in financial reporting and analysis.
Adaptability: Flexibility to adapt to changing business needs and priorities in a fast-paced environment.


Closing Date


17 October 2025 more

Job Description


Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Provides specialist product and service knowledge that may lead to sales... generation.


Responsibilities

Product/Service Information


Provide advanced product/service information and respond to basic customer questions about the product/service.


Customer Order Processing


Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.


Resolving Customer Issues


Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.


Customer Relationship Management (CRM) Data


Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.


Customer Needs Clarification


Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.


Renewals


Provide exceptional service to customers to encourage continued use of the organization's products/services.


Operational Compliance


Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.


Personal Capability Building


Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.


Skills/Knowledge & Experience


Educational Requirement: Matric (Grade 12).
2-3 years of experience in retirement fund administration, particularly in pension or provident fund claims.
Knowledge of fund rules, regulatory compliance, and claims processes, including Two-Pot legislation.
Familiarity with Old Mutual systems: Compass, EBtax, Chorus, EMS is an advantage.
Strong accountability, attention to detail, and accuracy in all tasks.
Excellent communication and client service skills.
Technical expertise in retirement fund processes, including claim validation, payment processing, and regulatory compliance.
Analytical and problem-solving skills for investigating discrepancies and resolving queries.
Must be able to handle escalations, resolve complaints, and provide effective client solutions.
Ability to manage multiple claims and tasks efficiently under pressure.
Team player with strong collaboration skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting, documentation, and analysis.
Experience creating Excel reports, pivot tables, and basic formulas is advantageous.


Skills


Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Retirement Benefits, Retirement Fund Administration, Retirement Plan Administration, Sales Data Management, Strengthening Customer Relationships, Upselling


Competencies


Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Interpersonal Savvy
Manages Ambiguity
Manages Complexity


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


17 October 2025 more

Purpose: 


Lead implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry.
Manage key internal and external relationships across the broker, intermediary and customer market to drive the organisations multi-product / multi-channel initiatives to achieve... the organisations business plan targets.


Responsibilities


Leadership and Direction: Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions: Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Performance Management: Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Operations Management: Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Promoting Customer Focus: Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Customer Relationship Development / Prospecting: Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Budgeting: Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building: Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.


Critical Objectives: 


Lead the implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry
Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.
Manage relationships with the broker channel and ensure effective broker service levels.
Identify and create coordinated business development opportunities.
Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.
Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.
Manage the allocated business development, incentive and expense budget for the team against set targets.
Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.
Identify and drive opportunities to improve and expand product and service offerings.
Actively manage and report on the achievement of business development targets as well as industry performance and trends.
Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.
Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.
Deliver new business opportunities in the intermediary market in support of the segmentation strategy.
Collaborate with Underwriting, Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
Proactively monitor sales trends and identify and implement corrective actions as required.
Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.


Requirements (Experience):


Matric
Tertiary Qualification - Business, E-commerce, Finance or similar
FAIS Accreditation (RE/FSB Recognised Qualification)
3 - 5 Years in Sales Management (Direct Sales Leadership)


Skills:


Sales
Coaching
Compliance
Recruitment
Negotiation


Skills


Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling


Competencies


Builds Effective Teams
Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 9 – Masters


Closing Date


15 October 2025 more

Purpose: 


Lead implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry.
Manage key internal and external relationships across the broker, intermediary and customer market to drive the organisations multi-product / multi-channel initiatives to achieve... the organisations business plan targets.


Responsibilities


Leadership and Direction: Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions: Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Performance Management: Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Operations Management: Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Promoting Customer Focus: Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Customer Relationship Development / Prospecting: Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Budgeting: Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building: Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.


Critical Objectives: 


Lead the implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry
Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.
Manage relationships with the broker channel and ensure effective broker service levels.
Identify and create coordinated business development opportunities.
Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.
Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.
Manage the allocated business development, incentive and expense budget for the team against set targets.
Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.
Identify and drive opportunities to improve and expand product and service offerings.
Actively manage and report on the achievement of business development targets as well as industry performance and trends.
Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.
Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.
Deliver new business opportunities in the intermediary market in support of the segmentation strategy.
Collaborate with Underwriting, Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
Proactively monitor sales trends and identify and implement corrective actions as required.
Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.


Requirements (Experience):


Matric
Tertiary Qualification - Business, E-commerce, Finance or similar
FAIS Accreditation (RE/FSB Recognised Qualification)
3 - 5 Years in Sales Management (Direct Sales Leadership)


Skills:


Sales
Coaching
Compliance
Recruitment
Negotiation


Skills


Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling


Competencies


Builds Effective Teams
Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 9 – Masters


Closing Date


15 October 2025 more

Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer... Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 October 2025 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.
Responsible for the procurement of new business
Expand sales of products and services with existing customers
Work mainly on own leads


Skills


Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 October 2025 more

Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer... Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 October 2025 more

Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer... Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 October 2025 more