Job Description


Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.


Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and... protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


01 May 2025 , 23:59 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.
Responsible for the procurement of new business
Expand sales of products and services with existing customers
Work mainly on own leads


Skills


Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Skills


Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Skills


Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.
Responsible for the procurement of new business
Expand sales of products and services with existing customers
Work mainly on own leads


Skills


Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Skills


Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.
Responsible for the procurement of new business
Expand sales of products and services with existing customers
Work mainly on own leads


Skills


Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

Job Description

Lending Specialist: Investment Backed Lending (Lombard Lending)


The lending specialist role is a role that includes the origination function and servicing of existing Investment Backed Loans (IBL). The product is a margin loan that is secured by various investments such as a stock portfolio, cash balances, unit trusts etc.
Role Description:
Significantly contribute to... existing book servicing by engaging with front line staff members (Portfolio Managers and Financial Advisors) on matters pertaining to new and existing loans
Significantly contribute to LTV monitoring and ensure that appropriate margin call processes are executed as per policy framework
Support the credit function on matters of loan origination,  loan renewals and loan settlements
Support the flow of operational processes required to service the IBL product
Liaise with stakeholders on secured lending matters
Assist the credit function with periodic audits


Personal Effectiveness 


Delivers results through proactive management of IBL stakeholders on matters of loan origination, LTV monitoring, margin call engagement with credit and portfolio managers    
Works at a team level, and is accountable for service delivery within a function/team and process
Contribute where possible to the development of processes pertaining to origination, servicing and LTV monitoring
Provide an excellent customer experience and supporting the achievement of service level agreements
Demonstrate a general understanding of legislation governing the IBL product such as the National Credit Act
Support the Market Risk function by demonstrating a keen interest to expand knowledge in Financial Markets, Financial Instruments and the world economy.
Manage risk by following due process in the processing of IBL applications


Requirements


Understand and embrace the Old Mutual vision and demonstrate its values
3-year degree Finance, Accounting, Economics, Actuarial Science etc.
Ability to work without supervision
Ability to communicate with stakeholders in other areas of the business
At least 1 year of Lending or other relevant experience in any financial role
Excel, Word, and PowerPoint
Exposure to Loan Management Systems will be advantageous.
Working with Securities based (Lombard) lending products will be advantageous.


Competencies


Analytical and Time Management
Execution and Project Management
Customer First
Personal Mastery (Learning)
Collaboration (Relating)
Microsoft Office proficiency


Competencies


Action Oriented
Business Insight
Cultivates Innovation
Drives Engagement
Drives Results
Ensures Accountability
Manages Ambiguity
Manages Complexity


Education


Bachelors Degree (B)


Closing Date


05 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Skills


Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.
Responsible for the procurement of new business
Expand sales of products and services with existing customers
Work mainly on own leads


Skills


Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Ensures Accountability


Education


NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent


Closing Date


30 May 2025 , 23:59 more