Job Purpose:


As a Specialised Collections Agent, you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research, tailoring your collection efforts to the specific circumstances of each debtor, and using a... broad range of legal and investigation services to effectively recover debt. The agent has the responsibility of enhancing debtor profiling. This will involve reviewing and updating debtor records, collecting additional data to improve segmentation and RPC strategy, and identifying opportunities for better targeting and engagement. This task will be critical to the success of your debt collection efforts.


Key Performance Areas:

Under the management / direction of the Specialised Collections Team Manager, the Specialised Collections Agent will have the following responsibilities (including but not limited to):


Efficient management of allocated cases from start to finish.
Conducting effective debtor research and preparing cases accurately.
Achieving right party contact using a comprehensive set of search engines / tools and support services.
Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
Treating debtors with respect and empathy, while maintaining professional boundaries.
Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
Offering flexible and manageable repayment options, where appropriate and feasible.
Resolving disputes or issues with debtors in a fair and equitable manner.
Maintaining compliance with all relevant laws and regulations governing debt collection practices.
Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
Other Ad-hoc duties.


Requirements:


Minimum of 3 years debt collections or credit management experience.
Minimum of 3 years working experience collecting on Business Enterprise accounts.
Must not have been on any performance management process with the last 12 months.
An understanding of business entities, business lending, lending criteria and the Companies Act.
Firm understanding of the legal processes and procedures.
Experience in collections on banking portfolios is advantageous.
Experience in a legal collection’s environment is preferable.
Computer Literate (MS Office) an intermediate level.
Familiarity with conducting research via the internet and various other tools.
Working knowledge of Collections system/s is advantageous.
Ability to work in a fast paced and an ever-changing environment.


Skills:


Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
Exceptional attention to detail and a commitment to producing high-quality written work.
Strong negotiation skills.
Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
Pro-active team player – works well in a team and contributes to the team’s success.
Ability to take ownership of responsibilities.
Problem-solving skills.
Persuasive / influencing skills.
High degree of accuracy.
Strong business writing skills.
Innovative. more

About the Operations Manager position


We are looking for an experienced Operations Manager to help us with planning, directing and coordinating our company’s operations. Your responsibilities will include improving efficiency, performance, productivity and profitability using effective approach and tactics. Besides, you will lead a team of managers, training managers, and other... administrative personnel.


Operations Manager responsibilities are:


Monitor company's operations and analyze their metrics, such as: cost effectiveness, time, correctness and so on
Review and optimize existing operational systems, processes and best practices
Oversee the compliance of operations with specifications and quality requirements
Work to support the achievement of company’s strategic and operational objectives
Analyze financial data/statements and use them to improve profitability
Conduct quality controls and monitor production KPI’s
Organize materials purchases, inventory planning and ensure warehouse efficiency
Recruit, train, supervise and appraise human resources
Interact with clients and personnel to retrieve the feedback


Operations Manager requirements are:


3+ years' experience of working on an Operations Manager position
Profound experience with business and financial procedures, including budgets, forecasting etc.
Profound experience of budget development and oversight
Excellent understanding of organisational effectiveness and operations management
Basic IT skills, including experience with databases, MS Office and so on
Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation
BS degree in operations management or other related area more

Job Purpose:


To negotiate with arrears account customers to maximise debt recovery and profitability


Key Performance Areas


Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective... communication for payment negotiations.


Requirements


Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
A positive credit record and clear criminal record
Strong verbal and written communication skills
Computer literate


Skills Needed


Target-driven, with integrity, reliability, and the ability to work under pressure
Time management and team collaboration skills more

Job Purpose:


To negotiate with arrears account customers to maximise debt recovery and profitability


Key Performance Areas


Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective... communication for payment negotiations.


Requirements


Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
A positive credit record and clear criminal record
Strong verbal and written communication skills
Computer literate


Skills Needed


Target-driven, with integrity, reliability, and the ability to work under pressure
Time management and team collaboration skills more

Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability
Key Performance areas
COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of... the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team more

Job Purpose: 
To negotiate with arrears account customers to maximise debt recovery and profitability
Key Performance areas
COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of... the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team more