Job Purpose:


To negotiate with arrears account customers to maximise debt recovery and profitability


Key Performance Areas


Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.


Requirements


Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
A positive credit record and clear criminal record
Strong verbal and written communication skills
Computer literate


Skills Needed


Target-driven, with integrity, reliability, and the ability to work under pressure
Time management and team collaboration skills