Supports Customer interfacing staff Team leaders to communicate and monitor performance standards that are specific and measurable.
Provides specific performance feedback, both positive and corrective, as soon as possible after an event.

Lead and support Commercial units in being data driven with respect to planning, decision making and execution thereby maximizing acquisition efforts, transaction levels and overall revenues from customers, agents, merchants, and other players in the eco-system.
Tightly support commercial in effective initiation, tracking and closing of projects and tasks.

Implement the Opco’s ESG transparency & disclosure procedures, and mechanisms aligned to Group reporting requirements.
Provide end to end implementation of Opco ESG programs
Lead stakeholder engagement with various teams to align strategic reporting efforts with disclosure priorities, goal setting, and programmatic development.
Deliver inputs into MTN’s suite of ESG reports and publications... in alignment with Group requirements.
Deliver inputs into MTN’s ESG performance across various indexes through gap assessments, intervention development and continuous performance tracking.
Enhance and monitor the Opco overall ESG performance indicators and setting up of continuous assurance process working with Opco & Group Internal Audit & Forensics.
Ensure ESG Index linked to Short-Term and Long-Term incentives are tracked and audited on periodical basis for the Opco.
Responding to ESG queries from Group and any local stakeholders in-line with the MTN’s Sustainability strategy.
Implement, and oversee ESG knowledge and data management processes, systems, and database for the Opco in alignment with Group requirements.
Implement ESG learning modules and programmes for management, staff, and suppliers to entrench ESG into the culture of the Opco. more

Design digital collateral for MTN’s assets and where available as part of campaign collateral and or adapt from working files from the agency.
The Publisher will perform the job of AVP of digital and offline assets for all ad hoc campaigns and always on. (e.g., videos).
He or She will be responsible for designing 3D Animations and Modeling for the ad hoc campaigns.
Translate approved... designs (PSDs) of the UX into relevant CSS and other supported files to support back-end execution of the various communication strategies.
Creating and maintaining style guides and visualization documents whilst ensuring alignment with the MTN Brand CI.
Design digital collateral for all assets (bought and owned) and where available as part of campaigns, adapt from approved artwork from Creative team.
Support the different agency and client teams by participating in brainstorming sessions whenever called upon.
Support the gate keeping and review of all third-party design executions from vendors and Agency to ensure alignment with the MTN Brand standards.
Present work in a logical and exciting manner to make it easy for users to digest.
Timeously manage jobs and take accountability for deadlines.
The digital developer will have the responsibility to develop software tools to support execution of digital campaigns/engagements as well as traditional advertising. The resource will offer support for user-interface design, development, testing and deployment.
The developer will also possess graphic design skills to support the design of traditional advertising for both internal and external communication as well as perform frontend/UX designer for software projects. He/she shall also be the internal stakeholders’ and digital team’s always on resident designer for all ad hoc collateral as may be required from time to time by MTN.
The developer shall also have the responsibility to create or adapt (existing design material) of visual communication and creative promotional materials to support the brand’s communication objectives. more

Responsible for designing and dimensioning of the VAS system as well as new products and services to support the marketing product
Plan and design the network architecture to optimally serve the growth of the VAS network in terms of traffic, subscribers and value-added service capacity
Carry out research and feasibility studies for new products and produce standard professional technical... reports
Design and plan the evolution of Value-Added Services, such as, but not limited to, messaging (USSD & SMS), Mobile Data, WAP, Multimedia products and other Third Party applications and services
Produce Functional and Technical Specification documents for new products and services.
Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value-Added Services to define best solutions for new products and services·
Meet with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative products/services
Develop UNIX/shell scripts for processing statistics and other data off the VAS platforms
Interface with Marketing, business development groups for new services and product development planning
Primary interface with vendors on technical design, deployment and maintenance planning issues for VAS Systems
Project management and tracking to ensure that products are launched within specified timelines
Ensure VAS performance statistics are accurate and appropriate forecasts for capacity planning are derived
Develop technical and tender specification documents to be used during procurement and deployment of new products and solutions
To act as technical lead in VAS projects managed by Capital Projects
Prepare long term evolution plans for VAS system
Champion automation and efficiency in the department more

Supports Customer interfacing staff Team leaders to communicate and monitor performance standards that are specific and measurable.
Provides specific performance feedback, both positive and corrective, as soon as possible after an event.

Manage and report on advisor performance
Provide coaching and support to advisors ; developing them to ensure that they achieve their full potential
Perform Quality checks and implement measures to improve performance levels and meet objectives
Submit reports on performance of  the assigned advisors
Conduct daily huddles before start of the designated shift
Implement   Contact Centre ... critical business processes and suggest improvements
Participate in identification of critical processes, policies and procedures
Communicate and support adherence to the processes, policies and procedures
To implement  motivational programs to keep morale and retention high
Recognize the best performing agents in the teams.
Provide feedback on best performers within the team
Implementation of the   Contact Centre HR operations in respect to advisors’ recruitment, training and discipline.
Participate in the induction of new advisors
Carry out agent training
Participate in the advisor interview process
Hold agents accountable for non-adherence to polices, processes and procedures
Provide feedback on the activities of the key supporting business units (i.e. Workforce, Quality Assurance, CM &T, IT, NOC, Network) to ensure adherence to quality norms
Collate feedback from agents on welfare and services provided by relevant stakeholders
Escalation of concerns with relevant stakeholders
Participate in Contact Centre special projects as required more