Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product... is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas.

CANDIDATE PROFILE 


Education and Experience
High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area.
OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area.


CORE WORK ACTIVITIES


Leading the Discipline Teams
Supervises and manages employees; understands employee positions well enough to perform duties in employees' absence.
Supervises and coordinates activities of cooks and workers engaged in pastry preparation.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Ensures and maintains the productivity level of employees.
Supervises pastry preparation shift operations.
Communicates performance expectations in accordance with job descriptions for each position.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results.
Leads shifts while personally preparing food items and executing requests based on required specifications.
Represents the property in media events as needed.
Facilitates pastry classes for customers and the community.
Ensuring Culinary Standards and Responsibilities are Met
Develops, designs, or creates new ideas and items for pastry kitchen.
Follows proper handling and right temperature of all food products.
Maintains food preparation handling and correct storage standards.
Recognizes superior quality products, presentations and flavor.
Ensures employees maintain required food handling and sanitation certifications.
Ensures compliance with all applicable laws and regulations regulations.
Assists the Executive Chef with menu development associated with pastry.
Operates and maintains all department equipment and reports malfunctions.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Assists in determining how food should be presented and creates decorative food displays.
Ensuring Exceptional Customer Service 
Monitors and provides service behaviors that are above and beyond for customer satisfaction.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Responds to and handles guest problems and complaints.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Maintaining Culinary Goals
Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work.
Supports procedures for food and beverage portion and waste controls.
Purchases appropriate supplies and manage inventories according to budget.
Trains employees in safety procedures.
Managing and Conducting Human Resource Activities 
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.


Additional Responsibilities 


Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Attends and participates in all pertinent meetings. more

Duties and Responsibilities


To create cocktails and other beverage menus as per the style and theme of the different bars in the hotel 
To ensure all cocktails and beverages are prepared and served as per set hotel standards 
To work closely with Bar Manager to develop & follow up on plans and actions of all areas and ensure set revenue targets are met
To track customer behaviour and... market trends to inform cocktails and beverage offerings and promotions
To assist in planning the marketing calendar based on beverage centric promotions 
To design a training program for the Food & Beverage team to enhance cocktail and beverage knowledge
To be fully responsible for requisitions of operational items and stock management
To be fully responsible for inventory management of tools and equipment 
To ensure excellent service is offered as the hotel standards 
To ensure hygiene and cleanliness is maintained in food & beverage areas as per hotel standards
To ensure compliance with safety and security policies as per hotel standards


Knowledge, experience and qualifications required


A Diploma in Hospitality from a recognized institution; 
Training in bartending & mixology
Minimum of three (3) years’ experience in a similar position in a 4 or 5 star rated hotel 
Food safety management system awareness
Computer Literate, Micros knowledge an added advantage
Good Training Skills, with ability to appraise, manage people and prepare budgets
Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He or she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand more

Position Summary


Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency... situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.


Preferred Qualifications


Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. more

Position Summary


Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping,... Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.


Preferred Qualification


Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience. more

Position Summary


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
Compile and review... daily reports/logs/contingency lists.
Complete cashier and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.


Preferred Qualifications


Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None more

Position Summary


Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail. Create and... maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


This position is for Nigeria (local) only more

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.


CANDIDATE PROFILE 

Education and... Experience


High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.


CORE WORK ACTIVITIES


Supporting Management of Department Operations and Inventories
Manages departmental inventories and assets including par levels and maintenance of equipment.
Conducts monthly department meetings with the Banquet captains and employees.
Maintains attendance log for banquet employees.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
Interviews and hires Banquet captains and employees with appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Participates in the development and implementation of corrective action plans.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. more

VACANT HOTEL JOBS JOB IN OUR ACCRA AND KUMASI BRANCHES. ACCOMODATIONS AND FEEDING ARE ROVIDED TO EMPLOYED PERSONS

APPLY FOR THE VACANT POSITIONS AS BELOW

CAMP BOSS
HOTEL SUPERVISOR
CATEREERS
ROOM ATTTENDANTS
LAUNDRY MEN
WAITERS
DISH WASHERS
KITCHEN HELPERS
CLEANERS
PASTRY
FRONT DESK
RECEPTIONSISTS
COOK
CHEF
SUPERVISOR
CAMP BOSS
CASHIER
ACCOUNT OFFICER
OFFICE... ASSISTANT
COMPUTER OPERATOR
AIRPORT SHUTTLE DRIVERS
SWIMMING POOL ATTENDANT

KINDLY SEND DETAILED APPLICATION TO THE RECRUITMENT MANAGER WITH EMAIL BELOW:

EMAIL:

 more

JOB SUMMARY


Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent,... high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas.


CANDIDATE PROFILE 

Education and Experience


High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area.
OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area.


CORE WORK ACTIVITIES


Leading the Discipline Teams
Supervises and manages employees; understands employee positions well enough to perform duties in employees' absence.
Supervises and coordinates activities of cooks and workers engaged in pastry preparation.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Ensures and maintains the productivity level of employees.
Supervises pastry preparation shift operations.
Communicates performance expectations in accordance with job descriptions for each position.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results.
Leads shifts while personally preparing food items and executing requests based on required specifications.
Represents the property in media events as needed.
Facilitates pastry classes for customers and the community.
Ensuring Culinary Standards and Responsibilities are Met
Develops, designs, or creates new ideas and items for pastry kitchen.
Follows proper handling and right temperature of all food products.
Maintains food preparation handling and correct storage standards.
Recognizes superior quality products, presentations and flavor.
Ensures employees maintain required food handling and sanitation certifications.
Ensures compliance with all applicable laws and regulations regulations.
Assists the Executive Chef with menu development associated with pastry.
Operates and maintains all department equipment and reports malfunctions.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Assists in determining how food should be presented and creates decorative food displays.
Ensuring Exceptional Customer Service 
Monitors and provides service behaviors that are above and beyond for customer satisfaction.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Responds to and handles guest problems and complaints.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Maintaining Culinary Goals
Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work.
Supports procedures for food and beverage portion and waste controls.
Purchases appropriate supplies and manage inventories according to budget.
Trains employees in safety procedures.
Managing and Conducting Human Resource Activities 
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.


Additional Responsibilities 


Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Attends and participates in all pertinent meetings. more

CRITICAL TASKS

Policies and Procedures


Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.


Communication


Speak to guests and co-workers using clear, appropriate and professional... language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.


Working with Others


Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.


Physical Tasks


Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


General Finance and Accounting


Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Record, store, and/or analyze information using property software.
Maintain accurate electronic spreadsheets for financial and accounting data.
Complete period-end closing procedures and reports as specified.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Generate finance/accounting reports from computer system as needed.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Code documents according to company policies and procedures.
Co-ordinate and submit payments for owning company approval according to approval matrix and procurement policies.
Co-ordinate sealed bid procurement process according to approval matrix and sealed bid process.
Co-ordinate Service level agreements and contract renewals according to approval matrix and procurement policies.
Maintain contracts register according to owning company requirements and Marriott policies and procedures.
Ad-hoc translation of meetings and documentation between English and Chinese.
Ad-hoc translation services for Chinese guests and owning company meetings with property management. more