Jacaranda Health is seeking a Quality Assurance Coordinator-PROMPTS who will  provide first-line management oversight of the Helpdesk clinical quality assurance to ensure they have the  right clinical content and the right customer service practices they need to respond to mothers' questions promptly, adequately and accurately 


What You’ll Do 


Establish and uphold clinical quality... standards for the Jacaranda Health Helpdesk by conducting regular audits of helpdesk tickets, ensuring compliance with established protocols. 
Maintain call evaluation metrics and criteria, including but not limited to: Level of service knowledge, clinical education guidelines, issue resolution ability, and the level of engagement with the clients. 
Listen in to calls to ensure the Helpdesk standard operating procedures and scripts are followed appropriately and quality standards are met and score the general and clinical help desk agents based on the evaluation criteria. 
Meet weekly with the Help Desk Supervisors to identify areas of improvement for the helpdesk team based on Quality Assurance scores.
Work with the senior quality assurance coordinator to identify common themes at the team and department or unit levels and where additional support or resources are needed to improve performance. This is done by analyzing weekly data. 
Organize monthly, and weekly coaching plans and prioritize the training based on findings from listening to calls and tickets.


What we are looking for

Minimum level of academic and professional qualification required to perform effectively in the role


Bachelor’s degree in Clinical Medicine and Surgery, Nursing, Midwifery or other health-related field.
PROMPTS helpdesk experience is a plus (but not mandatory)
Minimum of 4 years relevant experience in medicine, nursing, midwifery, clinical research, medical content creation and maternal and new-born knowledge and team management
Minimum 2 years’ experience in a quality assurance-related role in a health-focused institution/organisation more

Jacaranda Health is seeking a Quality Assurance Manager who will be responsible for coordinating efforts of the QA team, and overseeing QA staff within JH. They will ensure that the QA processes are in line with organizational standards which ultimately lead to quality of care provision to mothers and newborns in Kenya which are in line with national and international standards. The role requires... a proactive leader who can develop, implement, and monitor quality improvement initiatives across JH programs.


What You’ll Do 

Quality Assurance and Improvement


Develop and implement enhanced comprehensive quality assurance tools and oversee implementation to ensure adherence to programmatic standards and best practices.
Oversee ongoing quality assessments and audits of JH programs.
Identify gaps in JH programs according to assessments and recommend actionable improvements.
Aid in the development of QA templates for existing and future programs.


Capacity Building and Training


Aid in the development and delivery of training programs to build the capacity of JH  staff (both PROMPTS and MENTORS).
Facilitate knowledge-sharing sessions and continuous professional development opportunities for JH staff.


Monitoring, Evaluation, and Learning (MEL)


Work with RD&A team to track key performance indicators related to programmatic quality.
Analyze data trends and generate reports to inform decision-making at the organizational and policy level.
Utilize quality improvement methodologies, such as Plan-Do-Study-Act (PDSA) cycles, to drive continuous improvement in programs.


Stakeholder Engagement and Advocacy


Represent the organization in technical working groups and policy forums related to maternal and newborn health as needed.
Establish a method for county QI team engagement specifically in priority counties


What we are looking for


Minimum level of academic and professional qualification required to perform effectively in the role


Essential:


Bachelor’s degree in Nursing, Public Health, Health Systems Management, or a related field.
Minimum of 7 years of experience in healthcare quality assurance, quality improvement, or patient safety, with at least 3 years in a managerial role.
Demonstrated expertise in quality improvement methodologies and tools, such as Continuous Quality Improvement (CQI) and Six Sigma.
Experience working in maternal and newborn health programs.
Strong knowledge of national and international healthcare quality standards.
Proven ability to collect, analyze, and interpret quality assurance data to drive improvements.
Experience developing training materials and conducting capacity-building sessions.


Desirable:


Master’s degree in Public Health, Healthcare Management, or a related field.
Certification in Quality Improvement or Patient Safety.
Familiarity with government health policies and regulatory frameworks in Kenya.
Proficiency in data analysis tools such as SPSS, STATA, or DHIS2. more

Main Responsibilities 

Manage the end-to-end product lifecycle for new features and updates, including maintaining and prioritizing the product backlog, drafting clear acceptance criteria, and collaborating with cross-functional teams to ensure timely delivery.
Coordinate and facilitate testing of products by establishing structures required to facilitate testing such as training program field... team, drafting of external communication, and developing data collection while  ensuring smooth execution of all testing activities.
Ensure data quality through quality checks during and after data collection, performing data cleaning and analysis, and translating qualitative and quantitative data into actionable insights.
Analyze product performance metrics to evaluate success, identifying trends and opportunities for improvement based on data-driven insights. Use these insights to inform decision-making and optimize future product iterations.
Develop new content for testing, liaising with the Programs and Quality Assurance teams to ensure content is relevant, meets the needs of the end users and contextually adapted. 
Synthesize and document results, insights, and research findings, and communicate them effectively to relevant stakeholders (Programs, Tech and Research and Design teams) to inform product strategy improvements.
Prepare monthly activity budgets outlining anticipated expenditures, and manage execution of payments and expenditure according to Jacaranda Health policies and processes
Update the Head of Product on progress of testing activities, clearly communicating any needs or challenges to ensure timely and successful iteration of products. 
Develop and refine data collection instruments, including conducting literature review, drafting interview questions, formulating hypotheses and piloting with mothers to ensure data quality and relevance.

Key Performance Areas 

Ability to coordinate design, testing and large scale implementations of products, including managing the product lifecycle from planning to execution, backlog prioritization, and feature delivery.
Ability to design and execute on a detailed, strategic work plan, ensuring alignment with product timelines, stakeholder needs, and organizational objectives.
Demonstrate ability to lead and coordinate data collection, coding and analysis, and interpretation to support informed product decisions and improvements.
Ability to generate actionable insights from both qualitative and quantitative data, using these insights to inform product design and improvement of products
Demonstrated ability to apply statistical methods to analyze product performance and validate hypotheses, ensuring data-driven decision-making.
Demonstrated ability to collaborate across cross-functional teams, managing competing priorities to achieve department’s goals and objectives.
Consistent completion of high-quality deliverables on schedule in line with product roadmaps and organizational timelines.

Qualifications

Bachelor’s degree in Economics and/or Statistics
Minimum 2 years of relevant working experience in product management, data analysis, or a related field.
Can demonstrate strong quantitative and qualitative skills to drive data-informed product decisions and improvements.
Strong ability to communicate with and manage multiple stakeholders
Experience building business cases and driving outcome oriented product prioritization decisions that are aligned with strategic goals and user needs.
Experience designing work plans and working collaboratively with teams to execute on the plans
Previous experience working on a product team, with a solid understanding of product lifecycle management, backlog prioritization, and feature delivery more

Job Summary
The Program Officer will work in the programs department of Jacaranda Health, focusing on the programmatic implementation of our affordable and scalable PROMPTS solution and MENTORS program. PROMPTS is an AI-enabled SMS messaging service for mothers, and MENTORS is a facility-based training program that equips frontline service providers with lifesaving EmONC skills and knowledge. The... individual will work closely with county teams and the wider JH team to ensure the EmONC Mentorship and PROMPTS program runs smoothly and efficiently in the allocated county.

Reports to: Senior Regional Program Coordinator 
Preferred start date: May  2023

Main Responsibilities 

Coordinate, supervise, and lead JH program activity implementation in the allocated county for both PROMPTS and mentorship
Ensure all mentorship and PROMPTS activities are implemented based on our key performance indicators
Support in-facility mentors to run CME and simulation drill activities as well as PROMPTS contact person to create awareness and enrollment of mums to the digital SMS platform.
Support and co-ordinate efficiency EmONC coaching activities by ensuring all neccessary tools and simulation materials are available 
Visit priority facilities to support in-facility mentors and PROMPTS contact staff to ensure programs deliverables are achieved
Plan, coordinate, and attend county joint Mentorship and PROMPTS Programs performance review meetings
Coordinate different PROMPTS enrollment options at facility and community level to ensure increased ANC coverage for the program
Manage and maintain constant communication and reporting to secure enrollment of mothers in the county
Coordinate PROMPTS activities within the facilities to ensure all mums enrollments are compliant to the data protection act
Prepare and share monthly reports with the regional program coordinator and Health Facilities
Collaborate with colleagues to improve the overall performance of the program
Manage various PROMPTS tools through continuous updates and improvements
Communicate County challenges and/or opportunities with considered context-specific solutions/interventions to the program coordinator
Build and manage relationships with County, sub county and Health Facility teams to ensure smooth running of the programs
Coordinate and sharing quality of care reports to facilities and County management teams
Follow up to ensure utilization and accountability of quality of care reports at facility, sub county and county level.
Perform any other related duties as assigned by the supervisor

Requirement 

Diploma in Nursing/Clinical medicine.
Added advantages: Public Health programs experience and/or EmONC knowledge & skills
Minimum of 4 years of experience in implementing maternal and newborn health programs within the public health system
Coaching and mentorship skills
Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
Facilitation & Coordination skills 
Problem solving skills
Communication and interpersonal skills
Conflict Resolution skills
Planning and organizational skills
People management skills
Proactive & Team player
Upholds high levels of Integrity and is reliable 
Attention to detail
Willingness to learn
Ability to work effectively with team in a culturally diverse environments more

Job Summary
The purpose of this role is to support the quality team in ensuring the quality of the JH EmONC mentorship program through collaboration with both the EmONC data team, training team and service delivery team by ensuring that systems are in place for continuous quality improvements of the program and the counties it serves.  

Reports to: Head of Quality Assurance 
Reports:... None 
Preferred start date: May 2023

Key Responsibility Areas 

In collaboration with head of quality assurance, create new modules for EmONC topics as the mentorship package expands 
Work with head of QA to define and develop new curriculum packages which may include but are not limited to: basic EmONC, comprehensive EmONC, ANC and PNC package 
Work with head of QA to develop quality assessment tools for lead mentors and In-facility mentors to be used on an on-going basis
Work with head of QA to develop quality assessment tools for activities performed within the mentorship program including but not limited to CMEs, simulation drills
Conduct quality assessments for existing JH lead mentors
Conduct yearly audits of key facilities to provide insights for programmatic improvements
Provide reports to the head of quality assurance detailing recommendations for programmatic quality improvements 
Work with training team to create/conduct modules regarding quality delivery of educational tools
Provide recommendations and aid in the quality improvement of DELTA modules as relevant
Carry out any other responsibilities as may be assigned by the head of quality assurance and theExecutive team. 
Any other work related duties may be assigned. 

Requirements 

Diploma  in nursing or midwifery or clinical medicine
Emergency obstetric and newborn care(EMONC) skills and Mentorship training
6 or more years of experience in nursing/clinical services and at least 3 years in obstetric/reproductive health.
Strong Knowledge of EmONC principles and experience handling emergencies; Experiencing managing program operations efficiently
EmONC mentorship/instructor experience
Strong knowledge/skills in use of design/powerpoint
Facilitation skills
Mentorship skills
Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
Helpful, although not necessary: training in quality improvement

Behavioral Competencies

Proactive
Team player
Problem solving skills
Communication and interpersonal skills
Conflict Resolution
Organizational Skills
People management skills
Integrity / Reliability
Attention to detail
Willingness to learn
Ability to work effectively with team in a culturally diverse environment more

Job Summary
Jacaranda Health’s Product Department plays a pivotal role in designing, testing and improving high value digital solutions that drive improvements in how health services are delivered to expectant mothers. We pride ourselves in being able to understand the users we serve and work collaboratively with our programs and technology team to deliver the best solution for our mums, health... providers and partners. The team is responsible for identifying, designing, testing and launching digital products which improve health outcomes for mums and service providers. 
The Product Coordinator will be charged with leading complex analytics that will inform design, testing and prioritization of different digital products that will help advance Jacaranda Health’s goal to serve 10 million mums by 2030. He/She will have the opportunity to support a rapidly growing team that drives the creation, improvement and large scale implementation of maternal and child-focussed interventions in Kenya. This role is responsible for working closely with various teams to identify improvements to existing digital solutions, providing data driven contributions that drive the design of new solutions and improvement of existing solutions, supporting with large scale implementation of solutions and communication across various stakeholders. 
This role will provide data expertise, design input, guidance and support to the Research, Design and Evaluation division and Product Management teams. The Product Coordinate will analyze the effectiveness of Jacaranda’s Health digital products and collect, analyze and interpret Jacaranda Health data to provide data driven insights that will guide design, testing and implementation different digital products for Jacaranda Health to allow us to provide the best solutions to our mothers and other partners.
Key responsibility areas 

Coordinate and facilitate testing of products, by establishing structures required to facilitate testing (e.g. training of program field team, drafting of external communication, development of data collection tools and training on how to use these tools) and ensuring execution 
Ensure data quality through quality checks during and after data collection, , and conduct data cleaning by analyzing codes from raw data for qualitative studies and also coding in data. 
Develop new content for testing, liaising with the Programs and Quality Assurance teams to ensure content is relevant, meets the needs of the end users and contextually adapted. 
Ensure results, insights, summaries and research findings are well highlighted, captured and documented and disseminated to relevant stakeholders for improvement of outcomes for Programs, Tech and Research and Design teams. 
Prepare monthly activity budgets outlining anticipated expenditures, and manage execution of payments and expenditure according to Jacaranda Health policies and processes 
Update the Head of Product on progress of testing activities and effectively communicates needs to ensure smooth testing of projects. 
Develop and design data collection instruments to collect quality data by reviewing existing literature, developing interview questions, formulating hypotheses and piloting with mothers
Perform other job related duties as assigned.

Requirements

Bachelor’s degree in Economics and/or Statistics
Minimum 2 years of relevant working experience 
Can demonstrate strong quantitative and qualitative skills 
Strong ability to communicate with and manage multiple stakeholders 
Experience building business cases and driving outcome oriented product prioritization decisions 
Experience designing work plans and working collaboratively with teams to execute on the plans.
Experience in quantitative and qualitative methods such as involving data collection, basic analysis and report writing skills. 
Analytical reasoning skills 
Qualitative data analysis 
Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets) 
Quality research methods and skills
Creativity and problem solving skills 
Critical thinkings skills 
 Attention to detail 
Team Player 
Interpersonal skills 
Communication skills more

Job Summary
As our solutions scale across Kenya, we have recognized the need to embed them within well functioning health systems that deliver high quality maternal and newborn health (MNH) services. We are seeking a Head of Health Systems Strengthening (HSS), a new department within Jacaranda Health. The Head of HSS will lead organizational efforts to understand gaps in health financing, supply... chains and human resources, and will coordinate teams in the development and integration of efficient scalable solutions that improve MNH outcomes. 
Key responsibility areas 

Strategic program implementation and execution: You have the ability to translate a strategic vision into programmatic reality. Jacaranda has two major donor funded grants that are exploring the interplay between resource availability (people, commodities, finances) and quality of MNH services. The Head of HSS will align organizational strategic objectives, donor needs and government priorities to ensure that our solutions are driving sustainable impact for mothers and babies seeking care in government hospitals. This means asking tough questions, realigning activities where necessary and redirecting partner organizations if appropriate. It also means ensuring that our reporting captures and conveys insights from the field. 
Technical expert: You have a solid understanding of health system building blocks, and how they contribute to outcomes in real health systems. We are not looking for textbook experts, but for ‘real world’ implementers who have used less-than-perfect techniques to solve systemic challenges in health financing, supply chain management or human resource allocation. Importantly, your approach will have the ownership and collaboration of government partners who are seeking to improve outcomes in their systems. 
Inter and intra organizational leadership: You are a master at coordinating partners and teams to successfully execute complex projects. Systemic change cannot happen without collaboration of multiple teams within Jacaranda, and with a group of partners with a broad range of expertise (startups, design firms, technology partners). You will have demonstrated leadership within prior organizations ‘managing across the matrix’ to achieve results, and you would have understood how to collaborate with partners to motivate independent groups to achieve a common goal. 
Data driven decision maker: Data and insights drive your actions and your communication. At Jacaranda, we make critical decisions based on data collected from the field. This involves triangulating information (qualitative or quantitative; from providers or clients; within a facility or across counties) and interpreting the results to service insights. This also requires the ability to communicate those insights, whether with teams internally, or with a partner externally. 

Essential Experience /Competencies

Master’s Degree in Strategic Management, Business Administration, Social Sciences, International Relations, Public Health or any other related field
Minimum of five years of experience leading complex, donor funded projects that involve multiple stakeholders (government, partners, community etc.)
Demonstrated experience in one or more of these areas: Health Financing, Supply Chain Management, Human Resources for Health. 
Experience being the primary lead for large donor funded projects
Demonstrated capacity to work in a dynamic environment and under reasonable pressure
Demonstrated ability to drive change and innovation. more

Job Summary
The Kenya Deputy Country Director (DCD) will support the Kenya Country Director by providing strategic leadership, management and direction of all aspects of local Jacaranda Health programs. The DCD will also play a key role in liaising with program private and public partners, local authorities, donors and other relevant stakeholders. The DCD will be instrumental in ensuring the... successful execution of Jacaranda Health’s 2023-2025 Kenya organizational objectives which specifically entail; the expansion of our solutions to reach 3M mothers in Kenya by 2025 and putting data at the center of MNH service delivery to give mothers greater agency within the health system and to support providers to improve quality of care. 
Key responsibility areas 

Strategic Leadership: You are a leader that is passionate about organizational growth and team building. You internalize the organizational mission and support the Country Director in the development of new project concepts and proposals that are in line with current best practices and effective transitional strategies. Provide strategic supervision in the planning of project milestones and high-level goals in coordination with internal and external teams, assist in the development of annual planning and timely, high-quality implementation of key results.  In coordination with the Country Director and the management team ensure effective communication mechanism are in place to facilitate access to information by all staff across board to enhance inclusive participation and empowering work environment"
Strategic programmatic implementation: You know when to take a step back and recalibrate, and you know when to roll up your sleeves and dig in. Your role will be to develop and provide strategic direction towards the implementation of Jacaranda programs. This will be measured by ensuring we are improving quality of care through the utilization of data to provide strategic programmatic insights. While also working closely with the county health systems to identify and allocate financial resources that impact quality of care leading to lower maternal and neonatal outcomes across our 20 counties. 
Data driven decision making: Data and insights drive your actions. Working in conjunction with the Research, Design & Evaluation division to ensure that regular monitoring and evaluation assessments against program objectives are conducted and benchmarked against to ensure and provide  comprehensive reports are made to the relevant internal and external stakeholders. You shall be accountable for ensuring program data is routinely reviewed and utilized for programmatic decision making. 
Relationship management: You are an experienced partnership builder and communicator. The DCD shall be responsible for ensuring a good relationship with senior level external stakeholders (government, parastatal and public partners, as well as donors and peers in the NGO space) for existing projects while also coordinating and running high-level county and national engagements in collaboration with the Country Director and Partnerships team. 

Essential Experience /Competencies

Master’s Degree in Strategic Management, Business Administration, Social Sciences, International Relations, Public Health or any other related field
Minimum of five years of experience in a managerial and leadership role preferably in a non profit  environment
Experience understanding data insights and translating them to programmatic leadership and direction
Direct experience in building the capacity of local NGOs and working with local partners .
Significant knowledge and experience in project design, development implementation and management
Demonstrated experience leveraging private sector funding and/or engaging with private sector stakeholders.
Demonstrated Capacity to work in a dynamic environment and under reasonable pressure
Demonstrated Ability to drive change and innovation. more

Job Summary
Jacaranda Health is seeking to engage an experienced and talented individual for the role of Biostatistician who will lead complex analytics that supports the mission and growth of Jacaranda Health by providing information that advances programing. He/She will have the opportunity to support a rapidly growing team that supports the implementation, assessment, and scale of a package of... maternal and child health-focused interventions in Kenya. The role will be responsible for working closely with multiple teams, providing data that informs machine learning and AI enabled mobile platforms, directs program implementation, supports the design and analysis of robust research projects, and communicates across stakeholders. 
This role will provide a wide range of advanced statistical expertise, guidance, and support to Research, Design & Evaluation, and Data & Analytics Teams. The Biostatistician will collect, analyze, and interpret Jacaranda Health data across multiple platforms towards answering questions of impact, implementation success, and product design. They will provide design advice for research assessments and evaluations.
Reports to: Head of Data & Analytics 
Preferred start date: March  2023
Main Responsibilities 

Lead technical aspects of study and research design such as sample size, sampling strategy, and analysis, enable robust evaluation of organizational research questions
Develop analysis plans to assess organizational impact and reach, and execute them
Analyze program data to generate insights that inform organizational strategy and program deployment.
Apply rigorous analytic thinking in the collection, analysis, and interpretation of quantitative data for report writing and communication.
Lead writing of sections of protocols, reports, and presentations that are relevant to statistical expertise including sampling methodology, sample calculations, data management, and analysis.
Develop integrated dashboards for internal and external data sharing
Develop data analysis processes that streamline the efficiency of routine analyses and provide usable programmatic information.
Contribute to the Data and Analytics strategy which supports organizational goals and sets data at the heart of the organization.
Mentor and coach Data and Analytics team members to deliver high-quality data outputs
Build and sustain collaborative relationships with individuals in different departments and serve as a subject-matter expert for teams, internal and external committees, and other constituencies and collaborators.

Requirements 

Masters degree  in statistics/biostatistics/epidemiology or related field and 7 years of experience OR a PhD in statistics/biostatistics/epidemiology or a related field.
Knowledge of Statistical programs: SAS/STATA/R or equivalent 
Knowledge of  Python, GIS, Power BI, SQL 
Experience supporting digital platform operations 
Experience supporting programs within the public health system
Ability to inform program design and organizational strategy with data
Ability to deliver data projects that contribute to the organization’s bottom line
Ability to create data narratives
Ability to build data systems that support organizational performance
Demonstrated ability to lead teams in quality data collection and analysis
Demonstrated ability to use a variety of statistical software
Completion of deliverables on schedule
Management and coaching
Ability to apply a range of advanced statistical techniques in support of scientific research studies and/or experiments.
Knowledge of SAS/Stata or equivalent programming and/or other statistical software.
Ability to process data and format and generate insightful and engaging dashboards and reports.
Ability to consult with scientific investigators, interpret research requirements, and determine statistical analysis strategies.
Ability to plan, create, program, and manage complex statistical computer databases.
Strong written and verbal communication skills.
Open minded, willing to learn and grow with our team
Excellent problem-solving skills
Communication and interpersonal skills
Planning & Organizing skills
Upholds Integrity & is reliable
Attention to detail
Able to work effectively with a team in a culturally diverse environment
Ability to work in a fast-paced, changing environment more

Job Summary
The Research Design & Evaluation (RD&E) team is the heart of Jacaranda Health, providing evidence for product design, implementation, scale and expansion of Jacaranda’s programming. The Data and Analytics (D&A) department is housed within the division of RD&E and forms the backbone upon which its programs are established. We pride ourselves on being data and technically adept, working... with cutting edge technology to drive high value solutions for maternal health. The department is responsible for delivering high quality data, complex visualizations, and leading data inquiries, all which support the organization's mission. The team creates data stories which are internalized by all  departments of Jacaranda Health, as well as external stakeholders, from the Ministry of Health, National, County and Sub County governments, academic institutions, and others.
The Head of Department will develop and lead a departmental strategy that supports the mission and growth of Jacaranda Health by providing information that advances programing. He/She will have the opportunity to lead a rapidly growing team that supports the implementation, assessment, and scale of Jacaranda’s package of tech-centered health solutions. The role is self-directed, and  will be responsible for working closely with multiple teams, providing data that informs machine learning and AI enabled mobile platforms, directs program implementation, supports the design and analysis of robust research projects, and communicates across stakeholders. The Head of Department will provide a wide range of advanced statistical expertise, guidance, and support to the organization and will  lead the department to collect, analyze, and interpret Jacaranda Health data across multiple platforms towards answering questions of impact, implementation success, and product design. 
Main Responsibilities 
Develop a data and analytics strategy that supports Jacaranda’s mission

Assess the organizational needs and build a robust and ambitious strategy for the next 3-5 years
Develop and execute a roadmap to deliver on the strategy
Collaborate with all other departments within Jacaranda to support the organization to make  programmatic decisions based on data
Serve as a subject-matter expert for teams, internal and external 

Create and answer data questions that support program delivery 

Develop and implement an analysis plan to assess the organization’s theory of change
Assess programmatic outcomes and health outcomes 
Apply high quality statistical models that can help in decision making for improvement of programs
Ensure data is used to focus organizational efforts on our end users 

Ensure consistent, high quality data that serves as a critical resource for the organization

Develop efficient data collection and  management procedures
Identify and propose improvements to data management procedures to maximize efficiency and quality
Ensure data practices are in line with global and local ethical standards

Develop and implement effective data communication strategies

Assess data communication barriers internally and externally and develop a plan to address them
Ensure data is used for decision making by all Jacaranda Health staff and by external partners, including the Ministry of Health and other government stakeholders
Create interactive and cutting edge data visualizations and dashboards Lead in documenting, disseminating, and promoting the utilization of generated knowledge (lessons, successes, challenges) garnered from internal program assessments

Support RD&E-led product design and research 

Use data to inform research design and lead complex analysis strategies for research projects such as randomized control trials and implementation research
Support product design through data gathering and analysis 

Lead a high caliber D&A team 

Hire high-caliber talent that supports the D&A strategy
Mentor and coach D&A team members to deliver high-quality data outputs
Perform other job related duties as assigned.

Requirements

Masters degree in Data Science, Statistics, Informatics, Information Systems or similar. 
At least 7 years of experience directly related to the duties and responsibilities specified.
3  years should be in a managerial position, leading and mentoring data teams.
Proficiency in STATA, SPSS, SAS or R
Knowledge of information  databases; SQL and Non-Relational Databases 
Proficiency in MS Office and G-Suite
Ability to apply a range of advanced statistical techniques in support of scientific research studies and/or experiments.
Ability to process data and format and generate insightful and engaging dashboards and reports.
Excellent oral and written communication skills in English
Understanding of qualitative and quantitative research methods
Research design and analysis, including sampling
Experience networking and building relationships with partners, government, and research institutions in the public and private sectors
A self-motivated team leader
Strong interpersonal skills, and ability to work with different people across different levels of experience
Flexibility and willingness to learn
Ability to manage multiple tasks and priorities 
Ability to think strategically and creatively to solve problems 
Ability to find effective and efficient ways to accomplish goal more

Job Summary
The Program Officer will work in the programs department of Jacaranda Health, focusing on the programmatic implementation of our affordable and scalable PROMPTS solution and MENTORS program. PROMPTS is an AI-enabled SMS messaging service for mothers, and MENTORS is a facility-based training program that equips frontline service providers with lifesaving EmONC skills and knowledge. The... individual will work closely with county teams and the wider JH team to ensure the EmONC Mentorship and PROMPTS program runs smoothly and efficiently in the allocated county.
Main Responsibilities 

Coordinate, supervise, and lead JH program activity implementation in the allocated county for both PROMPTS and mentorship
Ensure all mentorship and PROMPTS activities are implemented based on our key performance indicators
Support in-facility mentors to run CME and simulation drill activities as well as PROMPTS contact person to create awareness and enrollment of mums to the digital SMS platform.
Support and co-ordinate efficiency EmONC coaching activities by ensuring all neccessary tools and simulation materials are available 
Visit priority facilities to support in-facility mentors and PROMPTS contact staff to ensure programs deliverables are achieved
Plan, coordinate, and attend county joint Mentorship and PROMPTS Programs performance review meetings
Coordinate different PROMPTS enrollment options at facility and community level to ensure increased ANC coverage for the program
Manage and maintain constant communication and reporting to secure enrollment of mothers in the county
Coordinate PROMPTS activities within the facilities to ensure all mums enrollments are compliant to the data protection act
Prepare and share monthly reports with the regional program coordinator and Health Facilities
Collaborate with colleagues to improve the overall performance of the program
Manage various PROMPTS tools through continuous updates and improvements
Communicate County challenges and/or opportunities with considered context-specific solutions/interventions to the program coordinator
Build and manage relationships with County, sub county and Health Facility teams to ensure smooth running of the programs
Coordinate and sharing quality of care reports to facilities and County management teams
Follow up to ensure utilization and accountability of quality of care reports at facility, sub county and county level.
Perform any other related duties as assigned by the supervisor

Requirement 

Diploma in Nursing/Clinical medicine.
Added advantages: Public Health programs experience and/or EmONC knowledge & skills
Minimum of 4 years of experience in implementing maternal and newborn health programs within the public health system
Coaching and mentorship skills
Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
Facilitation & Coordination skills 
Problem solving skills
Communication and interpersonal skills
Conflict Resolution skills
Planning and organizational skills
People management skills
Proactive & Team player
Upholds high levels of Integrity and is reliable 
Attention to detail
Willingness to learn
Ability to work effectively with team in a culturally diverse environments more

Key Responsibilities

Technical leadership: Provide technical leadership of Jacaranda’s core programs (PROMPTS, MENTORS) and nascent solutions in the R&D pipeline, to ensure we are providing the highest quality, sustainable care to mothers and babies through our partner public hospital networks. Drive operational excellence across Kenya and new country programs, ensuring the quality and... efficiency of programs and management processes and ensuring that key performance indicators are met
Geographical program expansion: Define the roadmap for new country expansion for the next 24 months, including strategic goals, partnership approach/modalities, learning objectives, etc. Establish efficient and effective collaboration with relevant Kenya program functions (e.g. technology, research, programs) to ensure new country programs have access to the technical skills and institutional knowledge required for their work. Develop tools and processes to facilitate learning and collaboration between Kenya and new country programs
Domain program expansion: Identify areas of unmet need within the maternal and newborn health space, where Jacaranda can develop new solutions or partner with other organizations to deploy solutions to address health system gaps.
Relationship leadership: Establish and maintain strong relationships with relevant Ministry of Health, donor, and implementing partner stakeholders in priority expansion countries. Represent Jacaranda to relevant new country stakeholders (donors, partners, government) and at relevant conferences and events
Business development: Extend relationship management to generate revenue opportunities, through grants or partner-led contract revenue, and act as a thought partner to teams on broader sustainability opportunities, such as linkages with public or private payer networks.

A successful candidate will

Be passionate solutions that drive real and sustainable impact for underserved mothers and babies, seeking care in resource constrained environments.
Make decisions and communicate based on comprehensive data and rigorous analysis, but is also comfortable making strategic and directional decisions when information is limited.
Be at ease with matrix management, leading initiatives that are cross-functional and cross-departmental.
Value personal and professional growth of their direct reports and collaborating teams, and recognizes this is a fundamental component of organizational growth and success.

Qualifications
Successful candidates will have the following qualifications:

Master’s degree in public health, public policy, health system management or business administration, with a minimum of 5 years experience working in global health and/or digital health programs.
Minimum of 5 years of experience managing people and budgets, and working in international organizations in sub-Saharan Africa.
A strong professional network and experience in engaging with donors, government authorities, leaders from international organizations.
Fluent in written and spoken English. Professional proficiency in French or another African language is a plus.
Strong interpersonal, communication (written and verbal), and collaboration skills.
Excellent organizational, planning, and project management skills with strong attention to detail.
Proficiency in MS Office and G-Suite (Excel, PowerPoint and Google Sheets). Knowledge of, and experience working with, digital health platforms is a plus.
High level of professionalism and the ability to work both independently and with remote teams. more

Job Summary
The purpose of this role is to manage delivery of essential Human Resources and Administration activities across all Jacaranda Health functional areas in order to ensure the departments receive real time human resource and administration services in line with established policies.
Preferred start date: End February 2023
Main Responsibilities 

Providing support to the full... spectrum of HR functions including; Talent acquisition by active participation in review of job descriptions,  shortlisting, interviewing and  onboarding of new staff. 
Management of  performance, learning & development of JH staff  by ensuring each staff is subjected to JH’s performance management process.
Formulation of HR policies, guidelines and procedures as assigned and ensure compliance of all labor regulations.
Support the Head of HR & Administration in championing  culture transformation initiatives in the organization to entrench and drive desired behaviors that bring to life the JH’s values amongst all the staff 
Management of all administrative activities to provide a conducive work environment that promotes continuity of  JH work.
Supporting employee relations by providing guidelines and clarifications on policies/procedures.
Manage the benefit plans, including medical insurance, life insurance, workers’ compensation paid time off and leave management.
Manage Employee contracts  to ensure prompt issuance of  accurate terms of engagement. contract
Management of the Sage HRIS portal and processing payroll for approval by the Head of HR & Administration.
Complete and file applicable documents for labor regulation, NSSF, NHIF and reports on employment and benefit plans 
Management of HR/Administration filing system both physical & online personnel files by close supervision of  HR & Administration Coordinator.
Manage HR Notion page ensuring all relevant guidelines /policies & procedures are updated and uploaded.
Occupational Health and safety management, ensuring  JH is in compliance with the legal requirement. 
Coach direct report on matters of Human Resources & Administration.
Perform any other related assigned duties. 

Requirement 

Bachelor’s degree in Human Resources, Business Administration or any other related fields
Certified Human Resource Professional I or II (CHRP I or II)
Minimum of 7 years of relevant experience
Knowledge of the Kenyan Labour Laws and statutory requirements 
Experience with HR databases and HRIS systems (Sage)
Tech savvy, proficient in MS Office and G-Suite
Knowledge of human resources processes
Problem solving skills. 
People management skills. 
Excellent communication skills.
Excellent Interpersonal and customer service skills 
Planning & Organizational skills 
Adaptable to a dynamic environment.
Results Oriented
Honest & Confidential 
Innovative
Attention to detail more

Job Summary
The purpose of this role is to support the quality team in capacity building of JH programs, specifically in regards to newborn care. This will entail collaboration with internal program teams as well as external partners to develop and deploy a mentorship training package for care of the newborn. 
Reports to: Head of Quality Assurance
Preferred start date: 1st March 2023
Main... Responsibilities 

Collaborate with existing QA team to conduct a needs assessment to identify areas of potential expansion within the current JH mentorship package to include newborn care training 
Help head of QA collaborate with external partners (ex: NEST360) to develop a well thought out plan for expansion
Help design/develop modules which would capacitate providers to care for the healthy newborn
Help design/develop modules which would capacitate providers to care for the sick/small newborn
Help develop SOPs regarding referral of the sick/small newborn
Work with existing training team to formulate a training plan and training materials to incorporate care of the newborn into the JH ToT package
Conduct trainings for both lead mentors and existing IFMs to build capacity in caring for the healthy and sick/small newborn
Conduct facility visits to help supervise/coach trainings being carried out for care of the newborn  
Provide reports to the head of quality assurance detailing recommendations for facility/quality improvements post audit. 
As relevant, provide recommendations to head of quality assurance for improvements to overall EmONC mentorship program, specifically as they relate to care of the newborn 
Helping to adapt MENTORS to country-specific contexts as JH expands to additional countries, specifically as it relates to newborn care
Carry out any other responsibilities as may be assigned by the head of quality assurance and the Executive team

Requirements 

Bachelor degree in nursing or clinical medicine
Preferred, but not required: Certification in the NEST360 generic instructor course
6 or more years of experience in nursing/clinical services and at least 2 years in neonatal nursing OR paediatric nursing with neonatal experience
At least 1 year experience in maternity ward
Strong Knowledge of EmONC principles and experience handling emergencies

Technical Competencies

Experience in Maternal and Newborn Health
Facilitation skills
Clinical Mentorship skills
Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
Helpful, although not necessary: training in quality improvement
Customer service experience and/or training

Behavioral Competencies 

Proactive
Team player
Problem solving skills
Communication and interpersonal skills
Conflict Resolution
Planning & Organizational Skills
People management skills
Integrity / Reliability
Attention to detail
Able to critically reflect on their own performance and that of others
Willingness to learn
Ability to work effectively with team in a culturally diverse environments
Excellent oral and written communication skills
Ability to multitask effectively
Ability to work under minimum supervision
Ability to withstand demanding targets; does well under manageable pressure more

Job Summary
To support these efforts Jacaranda Health is seeking a talented individual for the role of Director of Programs (DoP). The DoP will be an experienced strategic leader, who will combine deep technical experience with proven management skills to lead our teams to develop new initiatives, and provide oversight as we expand solutions across multiple geographies. 
The role will include... guiding Jacaranda’s geographical expansion, establishing partnerships with Ministries and/or implementing partners, and ensuring strong collaboration and learning between new country operations and Kenya operations. The role will also include provision of strategic guidance to country-specific Heads of Programs, by linking regional priorities and advances to our continued improvement of solutions to meet the needs of mothers and babies.
Key Responsibilities

Technical leadership: Provide technical leadership of Jacaranda’s core programs (PROMPTS, MENTORS) and nascent solutions in the R&D pipeline, to ensure we are providing the highest quality, sustainable care to mothers and babies through our partner public hospital networks. Drive operational excellence across Kenya and new country programs, ensuring the quality and efficiency of programs and management processes and ensuring that key performance indicators are met
Geographical program expansion: Define the roadmap for new country expansion for the next 24 months, including strategic goals, partnership approach/modalities, learning objectives, etc. Establish efficient and effective collaboration with relevant Kenya program functions (e.g. technology, research, programs) to ensure new country programs have access to the technical skills and institutional knowledge required for their work. Develop tools and processes to facilitate learning and collaboration between Kenya and new country programs
Domain program expansion: Identify areas of unmet need within the maternal and newborn health space, where Jacaranda can develop new solutions or partner with other organizations to deploy solutions to address health system gaps.
Relationship leadership: Establish and maintain strong relationships with relevant Ministry of Health, donor, and implementing partner stakeholders in priority expansion countries. Represent Jacaranda to relevant new country stakeholders (donors, partners, government) and at relevant conferences and events
Business development: Extend relationship management to generate revenue opportunities, through grants or partner-led contract revenue, and act as a thought partner to teams on broader sustainability opportunities, such as linkages with public or private payer networks.  

A successful candidate will

Be passionate solutions that drive real and sustainable impact for underserved mothers and babies, seeking care in resource constrained environments.
Make decisions and communicate based on comprehensive data and rigorous analysis, but is also comfortable making strategic and directional decisions when information is limited.
Be at ease with matrix management, leading initiatives that are cross-functional and cross-departmental.
Value personal and professional growth of their direct reports and collaborating teams, and recognizes this is a fundamental component of organizational growth and success.

Qualifications
Successful candidates will have the following qualifications:

Master’s degree in public health, public policy, health system management or business administration, with a minimum of 5 years experience working in global health and/or digital health programs.
Minimum of 5 years of experience managing people and budgets, and working in international organizations in sub-Saharan Africa.
A strong professional network and experience in engaging with donors, government authorities, leaders from international organizations.
Fluent in written and spoken English. Professional proficiency in French or another African language is a plus.
Strong interpersonal, communication (written and verbal), and collaboration skills.
Excellent organizational, planning, and project management skills with strong attention to detail.
Proficiency in MS Office and G-Suite (Excel, PowerPoint and Google Sheets). Knowledge of, and experience working with, digital health platforms is a plus.
High level of professionalism and the ability to work both independently and with remote teams. more