Job Summary:

To manage business plans, forecasts and budgets for the group by reviewing and coordinating plan submissions between regions, divisions and groups, carrying out variance analysis between actual financial performances and budgets or forecasts in order to increase the quality of planning, analysis, timely & effective analysis of our financial performance against plan and... communication of said analysis for decision making

RESPONSIBILITIES


Responsible for the consolidated reporting of group monthly results to the group executives, management, and board.
Addressing all ad hoc reporting/ financial presentation requests.
Responsible for accurate allocation of revenues and expenses into the right cost centres and also assess the impact of changes in Macroeconomic variables or accounting standards on current reporting practices for significant transactions.
Structuring and enhancing reporting templates as appropriate.
Responsible for analytical review of all Management Reporting, ensuring that robust commentaries are prepared to support and tell the story behind the numbers.
Prepare and coordinate the completion of various data and analytics reports using software such as Power BI.
Responsible for the automation and continuous improvement of planning and reporting. Integration of acquisitions and new ventures from a reporting standpoint.
Assist in the preparing of Technical Accounting Papers on Complex or new Financial Transactions (where needed)
Undertake strategic and tactical financial analysis, modelling, and evaluation to support business leaders in their decision-making.
Responsible for managing the end-to-end process for the Annual Budget and periodic forecasting for Operating expenses, Capital Expenditure and Group cashflow preparations.
Provide financial modelling input into business cases, costs, and schedules to support growth in the business.
Responsible for analytical review of all Management Reporting, ensuring that robust commentaries are prepared to support and tell the story behind the numbers.
Serve as a gatekeeper on efficiency measures from a Finance standpoint for the Group by monitoring Key Performance Indicators on efficiency ratios at the Group, Regional, divisional and departmental levels.
Monitoring, analysing and interpreting Business KPIs, commenting as appropriate and reflecting in reporting.
Conduct research using primary data sources and select the information needed for the analysis of key themes and trends.
Contribute to the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practices.
Act as a business partner to key internal customers and manage relationships with them. Resolve queries from internal or external customers or suppliers by providing information on complex processes and related policies, referring to others where necessary for interpretation of policy.
Advise managers on how to apply a wide variety of existing procedures and precedents.
Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Deploy user/departmental-specific BI dashboards on cost drivers or revenue analysis to ensure businesses have a near real-time view of their cost drivers and financial performance.
Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback, and take appropriate corrective action where necessary to ensure team/personal objectives achievement.
Motivate, develop and grow the team by providing training, coaching, mentoring and identifying talent and successors for pivotal roles.


EDUCATION

General Education


BSc. From an accredited university with a minimum of second-class upper.
A Masters in Business Administration will be an added advantage


EXPERIENCE

General Experience


At least 5 years of Financial Planning & Analysis or Financial control and management experience in a Financial Services or Technology Institution.
Experience should include Budgeting & Forecasting, Financial Statement or Business Performance Analysis, Knowledge of Financial Reporting Standards, Project Management, Use of Data Analytics Software (e.g. Power BI/ Tableau/ Python).


Managerial Experience


At least 3 years in a leadership position, managing and coordinating resources preferably a Financial Planning team or financial control team. more

About the job


Develop analysis and reporting capabilities, turning data into actionable insights to aid business decisions.
Develop analytics solutions in line with the client’s requirements


Key Responsibilities:


Design, code, test and implement application systems
Assist in development of requirement specifications documents
Develop documentations that describe installation... and operating procedures
Create and execute test plans, test cases and test scripts for User Acceptance tests and Performance tests
Execute regression testing and develop Test reports
Assist in definition of project tasks: analysis, risks, cost and time estimate
Provide support and maintain developed solutions
Any other responsibility assigned by line manager and management in line with the job role


EDUCATION AND EXPERIENCE

Academic Qualification(s):


First degree in Computer Science or related field


Professional Qualification(s):


Not mandatory


Experience (Number of relevant years):


Minimum of 2 years of software development experience more

The Network & Security Engineer is responsible for the design, implementation, maintenance, and security of the organization’s IT network infrastructure. The role ensures high system availability. optimal performance, and compliance with security standards while supporting business continuity through proactive monitoring and risk mitigation.

Develop and implement network strategies aligned with... business objectives.
Design, deploy, and manage network infrastructure. including switches, routers, LAN/WAN, firewalls. load balancers, VPN devices, and dynamic routing protocols (BGP, OBGP).
Ensure high availability and redundancy of critical network components to minimize downtime.
Configure, monitor. and troubleshoot network performance issues. implementing optimizations as needed.
Oversee routine maintenance of’ network devices to ensure optimal functionality. more

Install, configure, and maintain operating systems, software, and hardware.
Monitor system performance and troubleshoot issues to ensure optimal operation.
Implement and manage security measures to protect systems from unauthorized access and cyber threats.
Perform regular system backups and ensure data recovery processes are in place.

Job Summary


Our Innovation Hub is seeking an experienced Senior Front End Software Engineer who will play a crucial role in driving our team's technical capabilities to deliver innovative products.
The ideal candidate will be passionate about front-end development and user experience, have experience working with a range of technologies, and have a proven track record of delivering... high-quality web applications


Responsibilities


Develop and maintain responsive web applications and user interfaces that are visually appealing and intuitive to use.
Collaborate with cross-functional teams to identify and prioritize features, requirements, and technical solutions that will drive innovation.
Lead the design and implementation of scalable and maintainable software architecture that meets functional and non-functional requirements.
Drive the adoption of modern front-end technologies and best practices within the team, including performance optimization, accessibility, and security.
Mentor and coach other team members to improve their technical skills and contribute to the overall success of the team.
Participate in code reviews, debugging, and troubleshooting to ensure that software is reliable, maintainable, and performs optimally.
Stay up-to-date with the latest trends, technologies, and best practices in front-end development.


Position Requirements


Bachelor's or Master's degree in Computer Science or related field.
5+ years of experience in front-end software engineering.
Expertise in HTML, CSS, JavaScript, and at least one modern front-end framework (React, Angular, Vue, etc.).
Experience with responsive design and mobile-first development.
Understanding of software development methodologies, including agile and DevOps.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Experience leading technical initiatives and mentoring other engineers.


Preferred:


Experience with server-side technologies and full-stack development.
Knowledge of web performance optimization techniques and tools.
Understanding of design thinking principles and user experience (UX) design.
Experience working in an innovation lab or startup environment. more

Job Summary


Our Innovation Hub is seeking an experienced Senior Back End Software Engineer who will be responsible for building and maintaining scalable, secure, and high-performing backend systems.
The ideal candidate will have a deep understanding of software engineering principles, experience working with a range of technologies, and a passion for creating innovative solutions to... complex problems.


Responsibilities


Design and develop RESTful APIs and microservices that power our web and mobile applications.
Collaborate with cross-functional teams to identify and prioritize features, requirements, and technical solutions that will drive innovation.
Lead the design and implementation of scalable and maintainable software architecture that meets functional and non-functional requirements.
Implement security measures to protect our systems and data.
Develop automated tests and participate in code reviews to ensure the quality and reliability of the software.
Mentor and coach other team members to improve their technical skills and contribute to the overall success of the team.
Stay up-to-date with the latest trends, technologies, and best practices in backend development.


Position Requirements


Bachelor's or Master's degree in Computer Science or related field.
5+ years of experience in back-end software engineering.
Expertise in at least one programming language such as Java, Python, or Node.js.
Experience with relational and/or NoSQL databases, such as MySQL, PostgreSQL, MongoDB, etc.
Knowledge of cloud-based computing platforms, such as AWS or Azure.
Understanding of software development methodologies, including agile and DevOps.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Experience leading technical initiatives and mentoring other engineers.


Preferred:


Experience with serverless architecture, such as AWS Lambda or Azure Functions.
Knowledge of message queueing systems, such as Kafka or RabbitMQ.
Familiarity with containerization technologies, such as Docker and Kubernetes.
Experience working in an innovation lab or startup environment. more

JOB SUMMARY
To provide L1 (level 1) support to customer service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.The Customer Success Executive role is responsible for promoting the values of the group: A.S.K.
 A – Accuracy ▪ S – Speed ▪ K – Knowledge
KEY RESPONSIBILITIES
Customer Service Management

Responsible for understanding... the customer’s requests to achieve a satisfying outcome.
Owns an issue until a new owner has been found or the problem has been mitigated or resolved.
Collaborate with all stakeholders to ensure an increase in the percentage resolution of issues received from our Key Account Partners in line with the revised SLAs for the various issue categories.
Conduct Service audits/investigations for service failures/escalations and ensure service recovery where necessary.
Assist the Customer Support teams in the resolution of long-standing issues via appropriate engagement with Subject matter Experts.
Attend external meetings as required

Broad Product/Service Understanding

Staff must understand how we render the services to the customer to ensure resolution is complete.
Staff must keep abreast of changes to existing services and processes via the knowledge base platform.
Will attend product design meetings in lieu of the team lead.
Conduct internal & external customer surveys to receive feedback geared towards excellent customer experience.

Continual Service Improvement

It’s about learning from what has worked and what has not and being opened to ‘smarter’ ways of working.
Championing specific activities to improve team’s or customer’s processes.
Conduct Root Cause Analysis (RSA) to identify customer pain points that result to a significant
increase in complaints while ensuring all observed bottlenecks are addressed for service/process improvement purposes.

Performance Management

 Responsible for delivering weekly/monthly Issues resolution Reports for all Key accounts customers and relevant internal stakeholders.
It is your responsibility to seek help to improve your performance where required
It is your responsibility to track your performance daily, weekly and monthly and assess your performance in line with your KPI targets.

EDUCATION & EXPERIENCE

Academic Qualification(s): A first degree related to information technology and/or equivalent experience.
Experience (Number of relevant years): 2- 4 years relevant experience in customer service delivery within a technology environment, ideally a service desk or trouble-shooter role.
Professional Qualification(s): ITIL V3 Foundation Certification, Other qualifications not mandatory but recognised. more

JOB PURPOSE
Providing second-level support to financial institutions who are using Interswitch solutions running from within their... site
RESPONSIBILITIES      

Data Collection & Analysis: Works independently to collate and analyze data using pre-determined tools, methods and formats.
Data Management: Supports and enables others to use and benefit from existing data management systems.
Needs Assessment: Explores issues and/or needs to establish potential causes, related issues and barriers.
Recommendations: Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
Solutions Analysis: Analyzes specified problems and issues to find the best technical and/or professional solutions.
Client & Customer Management (Internal): Helps senior colleagues manage internal client and customer relationships byusing sales/client systems and protocols.
Insights and Reporting: Contribute to the preparation of various data and analytics reports.

 TECHNICAL COMPETENCIES

Verbal Communication: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Computer skills: Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Planning and Organizing: Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Action Planning: Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Policy and procedures: Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Data Collection and analysis: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Reporting: Works with guidance (but not constant supervision) to create relevant, lucid and effective reports.
Data Management: Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
Interswitch Solutions: Customer Support Portal; Kimono TMS
EFT Software: Postilion suite; Thales solutions

BEHAVIORAL COMPETENCIES

Optimizes work processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

 EDUCATION       

General Education - University (First degree)

 EXPERIENCE      

General Experience - Experienced practitioner able to work unsupervised (12 months to 3 years)
Managerial Experience - Basic experience of coordinating the work of others (4 to 6 months) more

JOB PURPOSE

Lead and coordinate the execution of strategy as approved
Coordinate the strategic planning and business performance management processes to ensure complete alignment with group strategy office
Coordinate the execution of business innovation, business growth initiatives and strategic initiatives within the group
Lead and coordinate the execution of business plans for Triggers... initiatives and strategic projects with potential to generate 5% - 10% in new revenue
Serve as Business consultant to the operating and functional groups

KEY RESPONSIBILITIES
Performance Tracking and Division Co-ordination

Demonstrate a strong understanding of our business model and a proven ability to communicate with senior internal team members (Group Heads/MDs/EVPs/Chiefs/GMD) and external contacts (consultants, investors, partners and clients)
Provides ongoing oversight and support to ensure that performance measures are being used to effectively manage operations, identify and manage risks, and effect organizational and business changes
Effectively evaluate Business performance (Target vs Actual) leveraging the Business Driver Diagram tool
Effectively evaluate employee performance (Target vs Actual) leveraging the Balance Scorecard tool
Develop, implement, and interpret policies, procedures, and processes and evaluate their effectiveness
Plan, organize, and manage multiple projects and tasks simultaneously in a fast-paced environment
Develop and maintain effective working relationships with staff, other Departments and external customers.
Plan, coordinate, and assign the work of others and lead functional workgroups as directed by the MD/EVP
Provide expertise in analysis of service performance and determining business impact

Business Growth Management

Drive Business Innovation ideas and initiative from quality research, business performance analysis and insights
Identify and develop growth initiatives to enable business meet its growth objectives
Lead and coordinate the generation of business ideas, brainstorming sessions and incubation initiatives to enable growth plans
Work with business owners, functional chiefs to identify opportunities for optimizing the business and creating efficiencies across operations within the Interswitch Group.
Lead assigned new growth or business expansion initiatives that maybe assigned y the MD/EVP during the course of the year
Deepen understanding of the payment and commerce industry, monitor emerging trends and recommendS adjustments

Business Models, Revenue Models or Operations Strategy

Demonstrate the ability to interpret and provide insightful commentary on performance results, including the impact of market factors and other drivers
Manage all performance benchmarks used by Interswitch to track performance of the approved Industries.
Makes use of insights from market research to inform strategy and direction and also strengthen decision making process.

Program And Project Management

Excellent project management and organizational skills
Excellent time management skills with the ability to priorities workload efficiently
Switched on and self-starter attitude to work
Strong team orientation with a willingness and preparedness to share and seek information, knowledge, help and support others in the team
Excellent ‘verbal, written and presentation’ communication skills. For written and verbal skills, particular focus on interpreting to non-technical audiences
Good understanding of service and project delivery methodologies. Agile, Lean Six Sigma, CMMI and others Interswitch may consider important in driving its business objectives

General

A demonstrated ability to think critically, solve problems, and develop a narrative based on data driven insights
Experience with the development of research and measurement frameworks based on clearly defined objectives
Demonstrated ability to analyse data and translate into a business opportunity or business innovation
Advanced experience with business tools (specifically with respect to Excel, PowerPoint, Visio and Word) and industry research platforms; Gartner, Bloomberg, and popular Payment and Industry-relevant blogs.
Proven ability to analyze, organize and integrate large amounts of information into clear concise presentation and plans
Ability to develop, implement and collaborate effectively towards measuring & tracking strategies and strategic initiatives
Contribute to development of best practices, industry standards, regulatory policies, and related activities

EDUCATION AND EXPERIENCE
Academic Qualification(s): 

First degree in relevant discipline
An MBA from a Top Business School would be an advantage

Professional Qualification(s):

Lean Six Sigma
Safe Agile Certification (Not mandatory but recognized)

Experience (Number of relevant years):

6 - 12 years’ experience in banking, payment and commerce industry
2 - 3 Consulting experience with a leading industry firm
2 - 3 Management Experience more

Job Purpose
To support the growth of the Systegra Technology Business by managing required resources and work collaboratively with other departments to deepen & diversify existing businesses as well as develop new ones to      achieve revenue growth
Key Responsibilities

Strategy: Responsible for designing and implementing the Banking Technologies strategic Business Plan.... The preferred candidate will be the Business owner of Banking Technologies business liaising with internal and external stakeholders to achieve the strategic business plan.
OEM Management: Providing oversight on Original Equipment Manufacturer partnerships by establishing cadence and managing Senior Management engagements with our partners.
Client & Customer Management (External): Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organization. 
Sales Penetration: Takes responsibility for implementing the sales strategy for a significant part of the Systegra Business Division, while possibly leading major strategic bids.
Product development: Responsible for Banking Technologies product development strategy working closely with Products and Engineering teams for successful rollout of initiatives.
Market development: Responsible for Africa expansion strategy for Banking Technologies business working closely with Sales and Account Management to achieve the organizations strategy.
Budgeting & Costing: Aligns business strategy to budget and costing and takes responsibility for setting and managing Banking Technologies budgets.
Building Capability: Takes responsibility for implementing formal development frameworks for business and support teams, while informally coaching and mentoring others throughout the organization.
Data Collection & Analysis: Analyzes key themes using data from a wide range of sources and identifies possible impacts on the business.
Data Management: Manages the development and/or operation of significant aspects of the data management system with guidance from senior colleagues.
Leadership and Direction: Takes responsibility for fulfilling business plans for a significant functional business area by effectively leading a large team.
Operational Management: Manages a significant operational area for the organization.
Performance Management: Sets longer term objectives and takes responsibility for implementing and coordinating performance management systems for a substantial department within the organization.
Strategic Initiatives Management: Develops & manages new initiatives for defending, diversifying and growing existing businesses.
New Business: Develops & manages new revenue lines across the business verticals.

Academic Qualifications: 

First Degree

Expereince: 

At least, seven years relevant experience more