To provide comprehensive administrative support and management for the Kampala office, ensuring efficient and effective coordination, planning, and monitoring of office administration, logistics, communication, and overall office operations. This role focuses on creating a productive and organized work environment while providing exceptional customer service and support to staff and... visitors.

Manage incoming telephone calls and messages promptly and professionally
Manage and distribute incoming mail and deliveries efficiently
Receive and direct visitors in a courteous and professional manner
Maintain accurate records of visitor requests and calls received
Manage and update the office address/contact book
Ensure the reception area is clean, organized, and safe, adhering to office procedures and policies
Maintain team continuity by documenting and communicating actions, irregularities, and ongoing needs
Process and reconcile delivery payments
Manage petty cash for the Kampala office
Manage relationships with internal and external visitors, providing administrative assistance as needed, in coordination with departmental and program leads
Organize the issuance of temporary phones to visitors, ensuring proper documentation and return more

Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply... of chlorine and service & hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 


Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones.
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.


Key performance Indicators


All assigned dispensers must remain functional in usable condition all the time.
Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
Program data is collected within the provided guidelines and shared with supervisor for next action.
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.


Requirements


MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&G  riding license from a recognized driving school
Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent
Certificate in computer skills in MS office tools/suite
Stock management experience/qualifications is an added advantage
1-2 yrs experience working with communities or social enterprises/NGOs
The applicants should be fluent in English, Kiswahili and local language
Excellent communication skills and good public relations
High level discipline and good character while engaging with the community and their leaders, program teams and managers
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Good computer skills, data entry and management skills
Positive attitude to work and to develop in a fast-paced work environment Working conditions more

Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply... of chlorine and service & hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 


Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones.
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.


Key performance Indicators


All assigned dispensers must remain functional in usable condition all the time.
Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
Program data is collected within the provided guidelines and shared with supervisor for next action.
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.


Requirements


MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&G  riding license from a recognized driving school
Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent
Certificate in computer skills in MS office tools/suite
Stock management experience/qualifications is an added advantage
1-2 yrs experience working with communities or social enterprises/NGOs
The applicants should be fluent in English, Kiswahili and local language
Excellent communication skills and good public relations
High level discipline and good character while engaging with the community and their leaders, program teams and managers
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Good computer skills, data entry and management skills
Positive attitude to work and to develop in a fast-paced work environment Working conditions more

Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply... of chlorine and service & hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 


Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones.
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.


Key performance Indicators


All assigned dispensers must remain functional in usable condition all the time.
Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
Program data is collected within the provided guidelines and shared with supervisor for next action.
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.


Requirements


MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&G  riding license from a recognized driving school
Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent
Certificate in computer skills in MS office tools/suite
Stock management experience/qualifications is an added advantage
1-2 yrs experience working with communities or social enterprises/NGOs
The applicants should be fluent in English, Kiswahili and local language
Excellent communication skills and good public relations
High level discipline and good character while engaging with the community and their leaders, program teams and managers
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Good computer skills, data entry and management skills
Positive attitude to work and to develop in a fast-paced work environment Working conditions more

Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply... of chlorine and service & hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 


Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones.
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.


Key performance Indicators


All assigned dispensers must remain functional in usable condition all the time.
Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
Program data is collected within the provided guidelines and shared with supervisor for next action.
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.


Requirements


MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&G  riding license from a recognized driving school
Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent
Certificate in computer skills in MS office tools/suite
Stock management experience/qualifications is an added advantage
1-2 yrs experience working with communities or social enterprises/NGOs
The applicants should be fluent in English, Kiswahili and local language
Excellent communication skills and good public relations
High level discipline and good character while engaging with the community and their leaders, program teams and managers
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Good computer skills, data entry and management skills
Positive attitude to work and to develop in a fast-paced work environment Working conditions more

Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply... of chlorine and service & hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 


Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.
Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.
Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
Collecting all field data for program assessment and accountability, by use of smartphones.
Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.


Key performance Indicators


All assigned dispensers must remain functional in usable condition all the time.
Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.
Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
Program data is collected within the provided guidelines and shared with supervisor for next action.
The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.


Requirements


MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&G  riding license from a recognized driving school
Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent
Certificate in computer skills in MS office tools/suite
Stock management experience/qualifications is an added advantage
1-2 yrs experience working with communities or social enterprises/NGOs
The applicants should be fluent in English, Kiswahili and local language
Excellent communication skills and good public relations
High level discipline and good character while engaging with the community and their leaders, program teams and managers
Community service attitude/ Passion to work in a rural community setting
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Good computer skills, data entry and management skills
Positive attitude to work and to develop in a fast-paced work environment Working conditions more

The Officer, Program Implementation – Safe Water Now Position is primarily a field-based position, which plays an important role in the expansion of Chlorine Dispensers/Inline Chlorination (ILC) program in delivering safe water and hygiene knowledge in the target communities. The Officer, Program Implementation-Safe Water Now position is based at a field office and reports to the Associate, Area... Coordinator – Safe Water Now.

Field execution of chlorine dispenser/ILC and related activities in the target communities.
Conduct local government/stakeholders’ meetings with guidance from the associate area coordinator.
Performs water point nominations/verification surveys to obtain viable water points lists for chlorine dispenser and ILC.
Conduct community sensitization/awareness meetings and mobilize positive community participation in the program.
Supervise chlorine dispenser and ILC water points by ensuring masons/plumbers/technicians adhere to the installation guidelines/protocols/designs.
Conduct education meetings at installed water points (dispensers and ILC water points) to sensitize the household users on gadget utilization to prevent waterborne diseases.
Select and train community volunteers – promoters that will be responsible for the water points as liaison people between the program and the community.
Developing weekly work plans and prepare feedback reports for field activities.
Other duties and responsibilities as delegated by the Associate, Area Coordinator-Safe Water Now. more

Responsibilities

Program Optimization


Develop comprehensive technical documentation outlining ILC device specifications, installation guidelines, troubleshooting protocols, performance metrics, etc.
Facilitate knowledge-sharing sessions, including lessons learned from device installations and maintenance challenges, between teams in India, Malawi, Uganda, Kenya, and other potential... countries.
Work closely with program teams to plan and execute tests of various versions of the ILC device under diverse conditions, including different water pressures and flow rates.
Work with the leadership teams to create a long-term roadmap for the ILC device and program, ensuring it contributes to safe water access at scale.


Data Collection, Analysis & Reporting


In collaboration with the monitoring, learning, and evaluation (MLE) team, refine key performance indicators (KPIs) and develop and maintain a structured database for organizing and analyzing collected data related to device performance, system pressure, frequency of maintenance interventions, etc.
Provide clear, actionable insights based on analysis to guide program decisions and technical improvements.
Communicate regularly with country and broader Safe Water Now (SWN) program teams to report on the status of device performance, and implications for cost-effectiveness.
Present technical findings and recommendations to relevant stakeholders, for strategic decision-making, including non-technical audiences and external partners. 
Work with Procurement and Program Finance teams to understand the cost drivers of device design and installation processes. 


Continuous Improvement & Innovation


Use performance data to create feedback loops that inform system improvements.
Develop a roadmap for ongoing device improvements including plans for reducing production and maintenance costs, enhancing device durability, making the ILC device easier to manage with minimal technical expertise, etc. 
Collaborate with the Innovations team on new developments in chlorination technology and water treatment solutions.
Develop and maintain and issue logs. 
Explore and test other point-of-use or in-line water treatment technologies that could complement or replace existing systems in certain contexts.


Requirements


Bachelor’s degree.
Ability to use data to inform technical decisions and improve program performance.
Strong analytical, presentation, and communication skills including ability to compile and disseminate technical reports.
Willingness to travel up to 30% of the time domestically to (Western Kenya) or within any other Africa country and internationally.
Comfortable simplifying complex technical processes and communicating them to non-technical audiences.


Other Desired Requirements


Degree in water engineering, environmental and biosystem engineering, or a related technical field.
Experience providing technical and advisory services to governments, NGOs, and other stakeholders in the development sector (preferably Water/WASH), especially in low- and middle-income countries (LMICs).
A robust technical background with a minimum of 5-7 years of hands-on experience in water projects with a focus on programmatic learning and development, and field-based problem solving is highly desirable.
Proven track record in designing and evaluating device performance under various conditions and proposing technical solutions to ensure sustained functionality.
Knowledge of chlorination devices. more

The Associate, Operations, will work under the supervision of the Senior Associate, Operations and should be a strong team member who can assist in the continued development of the operations team and contribute to the further effective running of Safe Water Now Operations. The holder of this position carries the responsibility in regards to program supplies management, warehouse/store management... and asset management for the integrity of the Safe Water supply chain system. The operations must be able to rapidly respond to programs needs, whilst ensuring best practices and maintaining audit-compliant records.

Develop program materials inventory control systems and practices and ensure they are implemented
Work with Operations and Safe Water Now Program managers to identify and implement an inventory management app/software to track program supplies along the supply chain.
Oversee, monthly, quarterly and bi-annual program inventory stock takes and report to Management on stock positions including any discrepancies that may arise.
Liaise with head of procurement, to support in coordinating the logistics of chlorine refills supplies to the field offices. Ensure accurate data is returned on the volume of chlorine received.
Work with area coordinators to ensure chlorine and dispenser hardware stock cards and bin cards are regularly updated and the data there in is accurately captured.
Work with the program team to ensure the correct stock procedures, (FIFO, FEFO, and LIFO) for goods in the warehouse/store are used.
Ensuring that all program inventory and materials are controlled and managed properly in accordance to donor-specific policies.
Promptly inform the lead for Operations and Safe Water Now program leads, any areas of concern or potential or suspected internal or external inventory management policy violations.
Develop and support implementation of inventory management improvement plans.
Support in identification, piloting and implementation of modern/innovative inventory management systems/apps
Train program team on new inventory management SOPs, best practices and develop a monitoring methodology for their application.
Analyze inventory related data and develop periodic reports and bulletins. more

Duties and responsibilities

Data collection and quality


Accurately and timely collect Safe Water Now evaluation data, through the administration of questionnaire, collection of samples, and making observations, in the areas of operation, using electronic and/or paper instruments.
Participate in bench-testing of electronic instruments as part of training and instrument improvement... process
Timely and meaningfully support flow of information from the field to the Program Leadership by utilizing “soft feedback” tools.
Participate in the data collection training of operation/program field staff.
Support data flow process from the field to the office, by adhering to the data flow protocol that indicates when and how submit data


People management


Enthusiastically provide mentorship to new staff involved in the Safe Water Now data collection activities, including shadowing their work in the initial days in the field.


Stakeholder relationship


Maintain cordial public relation with local stakeholders, including government officials and community members, through observing meaningful and respectful engagement in the course of field work.


Financial management


Contribute towards the cost-efficiency of the organization and programs through accurate management of financial payments and expenditures in the field and at the office


Communication


On a daily basis share insightful feedback with program leads based on field observations.
Timely development and dissemination of adoption monitoring reports with program teams at office level.


Other


Support data collection needs from other programs, and other duties as may be assigned by the MLE leadership.


Requirements


Minimum Diploma in a social science discipline with a bias on statistics or research applications, community work, project management or equivalent. Candidates with a minimum of a certificate course in Teaching and nursing are also encouraged to apply. Candidates with an M&E background have a definite advantage
Good language skills in English and Kiswahili/Luo both spoken and written
1-2 years’ experience working in a research environment administering surveys, working with communities or social enterprises/NGOs
Motor cycle riding skills or willingness to learn and ride a motorcycle. Candidates with a valid Class-Category A riding license from a recognized driving school will have an added advantage
Experience using electronic data collection platforms, specifically survey CTO 
High level of integrity and stewardship
Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Passion to work in a rural community setting
Good communication skills-ability to  communicate well within the organization and with the rural communities and local leaders
Basic leadership skills in managing people ,working with communities, government officers, schools and  teams
Good computer skills and comfort to advance the skills in a dynamic IT field more