Job Purpose Statement

The Business Planning Manager, Customer Experience is responsible for supporting the Group Director of Customer Experience in the successful implementation of the Group's CX strategy. This role will drive strategic planning, business analysis, performance measurement, and project execution to ensure the Customer Experience department achieves its objectives across all... markets and touchpoints. The position serves as a critical link between strategy formulation and operational execution, enabling data-driven decision making and continuous improvement of customer journeys.

Strategy Development & Implementation


Support the Group Director in developing and refining the Customer Experience strategy in alignment with overall Group objectives
Translate strategic CX vision into actionable implementation roadmaps and operational plans
Track and report on strategy execution progress, highlighting risks and opportunities
Support the harmonization of CX standards and initiatives across different markets while respecting local requirements
Prepare performance presentations for Executive Committee meetings and strategy sessions
Analyze customer experience trends and benchmarks to inform strategic planning
Ensure system capabilities are optimized to support CX strategy implementation


Business Analysis & Performance Measurement


Design and implement comprehensive CX performance measurement frameworks and dashboards, including Return on Experience (ROX) metrics
Develop and refine ROX methodologies to quantify the business impact of CX investments
Lead initiatives to correlate customer experience metrics with financial outcomes
Collect, analyze, and interpret customer experience data across physical and digital touchpoints
Generate regular reports on key CX metrics, insights, and performance against targets
Conduct root cause analysis of service breakdowns and propose solutions
Analyze voice of customer feedback and identify patterns to drive improvement
Provide data-driven recommendations to enhance customer journeys and satisfaction
Support budget planning, forecasting, and expenditure tracking for CX initiatives
Prepare business cases for strategic CX investments and initiatives with clear ROX projections


Project Management & Change Execution


Lead or support key CX transformation projects from conception through implementation
Develop project plans, timelines, and resource requirements for strategic initiatives
Track project progress and ensure timely delivery within budget
Coordinate cross-functional teams to implement CX improvements
Identify and mitigate project risks and issues
Facilitate change management processes to drive adoption of new CX initiatives
Document and share project learnings to improve future implementations
Support the Group Director in prioritizing CX improvement initiatives


Stakeholder Management & Collaboration


Build and maintain strong relationships with key stakeholders across the organization Facilitate collaboration between CX and other departments (Marketing, Operations, IT, etc.)
Coordinate knowledge sharing and best practice adoption across markets
Engage with external partners to ensure consistent CX delivery across the ecosystem
Prepare materials for and participate in cross-functional steering committees
Communicate CX strategy, initiatives, and performance to various stakeholder groups
Support the Group Director in managing relationships with senior leadership


Innovation & Continuous Improvement


Research and recommend emerging CX technologies, methodologies, and best practices
Support the development of innovative approaches to enhance customer journeys
Identify opportunities to improve efficiency and effectiveness of CX operations
Contribute to the development of new CX capabilities and competencies
Facilitate workshops and innovation sessions to generate improvement ideas
Support pilot initiatives to test and refine new CX approaches
Stay current with industry trends and customer experience developments


Qualifications

 Required Experience

Education


Bachelor's degree in Business Administration, Marketing, Economics, or related field (required)
Master's degree in Business Administration, Customer Experience Management, or similar (preferred)
Professional certifications in Project Management, Customer Experience, or Business Analysis (advantageous)


Experience


6-8 years of relevant experience in strategy implementation, business planning, or customer experience
3+ years in a management or advisory role supporting senior leadership
Experience in customer-focused transformation initiatives
Proven track record in project management and change implementation
Experience working across multiple markets or in a multinational environment
Background in financial services or similar regulated industry (advantageous)


 Technical Skills & Knowledge


Strong analytical skills with proficiency in data analysis and interpretation
Experience developing and measuring Return on Experience (ROX) frameworks
Ability to connect CX metrics to financial and business outcomes
Advanced Excel skills and experience with business intelligence tools
Knowledge of customer journey mapping methodologies
Understanding of performance measurement frameworks and KPI development
Project management methodologies and tools
Familiarity with CX technologies and digital transformation
Understanding of financial planning and budgeting processes
Knowledge of change management principles


Skills/Competencies


Strategic thinker with strong business acumen
Excellent communication and presentation skills
Ability to influence without direct authority
Strong organizational and time management capabilities
Detail-oriented with a focus on quality and accuracy
Collaborative team player with the ability to work across functions
Self-motivated and results-driven
Resilient and adaptable in a changing environment
Customer-focused mindset more

Job Purpose:

To provide leadership in SME segment and development in line with the branch overall strategy. The role responsible for meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

Active member of the Banks leadership, contributing to strategic, long,... medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

Key Responsibilities 

Business Development


Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
Direct the overall effort of the segments in growing business in optimum proportions to achieve set targets.
Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development and product development.
Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
Maintain a sustainable, profitable, and high-quality balance sheet.
Cost management –enforce cost optimization of the resources.
Continuously review customer value propositions for various customer segments


Market & Customer Service


Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
Continuously conduct and advise market intelligence to identify new markets’ customer trends, branch government directives and changes in the policy. 
Act as the Banks's brand ambassador.
Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
Coordinate Branch marketing initiatives
Originate, build and sustain strategic business partnerships.
Position Equity Bank Kenya as a preferred Bank.
Ensure full adherence to the Bank’s customer service chatter.
Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.


Audit Risk & Compliance


Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
Participates in Branch Credit Committee as per policy.
Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
Put in place an effective Business Continuity plan for various segments.
Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
Communicate and articulate the Bank’s risk and control the environment to the unit staff and ensure good appreciation of the same. 


People Management


Harness existing and create new competencies to achieve competitive advantage.
Maintain the appropriate number and caliber human resources to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
Mentor and coach staff build their capacity to perform the roles assigned to them. 
Provide career guidance and avail of learning opportunities and assignments to enhance engagement and career progression.
Maintain high morale and motivated staff in the branch.
Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
Adhere to HR policies in the management of employees.


Performance & Reporting


Optimize the use of the Bank’s Management Information System for performance management.
Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segment.
Timely submission of reports to key stakeholders to aid in decision making.


Qualifications

Qualifications, Experience & Competencies


Bachelor’s degree in business administration, finance, or a related field.
Overall mean grade of C+ in KCSE
At least 3 years’ work experience in SME segment or similar role.
Knowledge of organizational effectiveness and operations management.
Experience in budgeting and forecasting.
Leadership skills.
Ability to develop, implement, and review policies and procedures.
Ability to oversee budgeting, reporting, planning, and auditing.
Understanding of necessary legal and regulatory documents.
Ability to address problems and opportunities for the company.
Excellent communication skills.
Outstanding organizational skills. more

Job Purpose

A Market Intelligence Senior Manager plays a strategic leadership role in shaping data-driven decision-making across the organization. They align research insights and analytical frameworks with business priorities to uncover growth opportunities, optimize performance, and guide innovation. By overseeing the design and execution of research initiatives, they ensure that product,... customer, and market intelligence is actionable and impactful. Their leadership supports revenue growth through strategic foresight, cost efficiency through operational insights, and customer satisfaction through evidence-based improvements. They also uphold data governance and regulatory standards, ensuring that analytics practices are ethical, secure, and aligned with organizational goals.

Responsibilities


Data Governance and Quality: Establish standards for data integrity, consistency, and ethical use, ensuring that all analytics outputs are reliable and regulatory-compliant.
Insight Leadership: Translate complex data into actionable insights that inform executive decision-making, product development, customer experience, and operational efficiency.
Performance Monitoring: Define and oversee enterprise-level KPIs, ensuring that performance metrics are aligned with strategic objectives and continuously monitored.
Cross-Functional Collaboration: Partner with leaders in finance, marketing, operations, and product to identify analytical needs and deliver tailored solutions that support their goals.
Forecasting and Scenario Planning: Guide the development of predictive models and forecasting tools to support long-term planning and risk mitigation.
Capability Building: Mentor and develop a high-performing analytics team, including roles like Product Performance Analysts, fostering a culture of continuous learning and innovation.
Continuous Improvement: Champion the use of analytics to identify inefficiencies, optimize processes, and enhance profitability and customer satisfaction.


Accountabilities


Financial: Provide Quarterly competitor Financial performance reports with insights to guide Business decisions
People: Manage a team of ELPs on data Analytics and review reports from them. Work closely with BI team to ensure product dashboards are precise and provide insightful metrics on performance.
Processes: Adhere to Product House Process and procedures, mitigating any risks laid down.
Systems: Ensure platforms and systems used for market intelligence are up to date and well-integrated.
The above position plays a pivotal role in analyzing market trends, generating actionable insights, and informing strategic decisions that drive business growth and enhance competitive positioning.
The above role is at Group Level- supporting all licenses and Subsidiaries in providing product and channel , business reports.
Customers/Clients: Work closely with internal clients who are users of reporting dashboards- train and continuously


Critical Relationships


A: Internal : Own Team, ExCo, Board,
B: External : Suppliers


Qualifications

Key Technical and Leadership Competencies Required

Technical Competencies


Data Analysis – Strong in Excel, SQL, Python/R; statistical knowledge.
Data Visualization – Proficient with tools like Tableau or Power BI.
Product Analytics Tools – Experience with Google Analytics.
KPI Tracking – Defining and measuring product success metrics.
Experimentation – A/B testing, experimentation design, result interpretation.


 Leadership & Soft Skills


Business Acumen – Linking product performance to business outcomes.
Communication – Translating data into insights for stakeholders.
Stakeholder Management – Collaborating across product managers and business teams.
Critical Thinking – Solving problems and identifying key insights.
 Influence & Adaptability – Leading with data and adjusting in fast-paced environments.


Experience Requirements


Number of years: 15+ years and above
Markets: Francophone markets a plus
Functional areas: Research, Market Intelligence, Analysis
Other: Report writing/ Presentation skills


 Academic Qualifications


Master’s degree in Strategy
Degree in Economics more

JOB PURPOSE:

The Card Services Technical Lead is responsible for implementing all Card Services by integrating channels to the Way4 Switch. This includes managing a team of engineers to build scalable RESTful APIs, application logic, and integrations with internal and external systems to deliver efficient card services to customers. 

the KEY responsibilities (DUTIES):


Design and... implement card management solutions and services 
Develop and implement APIs and microservices for banking system integration 
Collaborate with front-end and back-end teams to ensure a seamless user experience 
Ensure compliance with PCI/DSS standards 
Maintain high system availability, security, and performance 
Design scalable and reliable components for current and future needs 
Write clean, maintainable, and efficient code in .NET 
Build and maintain RESTful APIs in C# 
Develop and execute unit, integration, and performance tests 
Troubleshoot and fix bugs to ensure system stability 
Manage deployment processes and support production releases 
Monitor system performance and proactively resolve issues 
Collaborate with frontend and mobile app developers on API specifications 
Participate in Scrum ceremonies and Azure DevOps task breakdowns 


Qualifications

KEY TECHNICAL AND LEADERSHIP competencies REQUIRED FOR SUCCESS IN THE ROLE:


Expertise in C#, Java, .NET, REST/SOAP APIs 
Deep knowledge of ATM Switch (WAY4), Finacle Core Banking 
Familiarity with PCI/DSS, ISO 8583, OAuth, JWT 
Experience with Docker, Kubernetes, SQL Server, Oracle, MongoDB 
Strong system design and microservices architecture skills 
Experience with Kafka, gRPC, and API management 
Agile mindset, strong communication, and collaboration skills 


Experience requirementS:


8+ years in software development 
Experience in financial services and card systems 
Proven track record in system integration and API development 


Academic qualifications and certifications:


Must-Have: Bachelor’s degree in IT, Software Engineering, Computer Science 
Nice to Have: Certifications in cloud technologies, DevOps, or security standards more

Job Purpose

Responsible for design, development and delivery of digital financial services product and services and ensuring they meet customer needs, are secure and conform to regulatory requirements. The role bridges business needs with technical execution by managing API’s, digital financial services platform, Mini apps and supports coordination across cross-functional teams and external... partners. The role is responsible for ensuring that new products, innovations and enhancements are identified, developed, tested and delivered on time across our ecosystem (both internally and externally).

Job Responsibilities


Oversee the end-to-end product lifecycle, from concept, design, development, testing, deployment to post-launch support.
Translate product requirements into technical specifications and development roadmaps.
Lead technical teams in developing API.s, Integrations and mini-app solutions for digital financial Platforms
Ensure roadmap delivery of Digital Financial Services Platform
Act as a bridge between business, technology and operations team to ensure seamless product execution
Enforce quality standards for UAT, regression and performance testing for all digital financial services solutions
Implement controls around fraud, system downtime across all solutions
Drive new innovations through new features and or through configurations
Continuous product improvement based on customer feedback


Qualifications

Job Requirements

Skills


Strong Technical and analytical skills and ability to translate business needs into technical solutions.
Deep understanding of Fintech platforms, digital financial services platforms (payments, integrated credit, Mini apps, mobile apps, USSD, STK)
Hands-on experience in API management, versioning, and integration to third parties
Experience in stakeholder management and negotiation skills
Ability to manage complex relationships and multiple vendors.
Ability to manage complex projects with multiple partners and vendors
Good understanding of financial regulations and compliance
Team management skills
Critical thinker with innovative mindset.


Education


University Degree in IT, Computer Science, Engineering or related Field
Masters will be an added advantage
8+ years of experience in product development, technology, delivery in a fintech or digital financial services. more

Job Purpose

The Card Services Technical Lead is responsible for implementing all Card Services by integrating channels  to the Way4 Switch. This includes managing a team of engineers to build scalable RESTful APIs, application  logic, and integrations with internal and external systems to deliver efficient card services to customers

Job Responsibilities/ Accountabilities/ Operational... Efficiency:


Design and implement card management solutions and services
Develop and implement APIs and microservices for banking system integration
Collaborate with front-end and back-end teams to ensure a seamless user experience
Ensure compliance with PCI/DSS standards
Maintain high system availability, security, and performance
Design scalable and reliable components for current and future needs
Write clean, maintainable, and efficient code in .NET
Build and maintain RESTful APIs in C#
Develop and execute unit, integration, and performance tests
Troubleshoot and fix bugs to ensure system stability
Manage deployment processes and support production releases
Monitor system performance and proactively resolve issues
Collaborate with frontend and mobile app developers on API specifications
Participate in Scrum ceremonies and Azure DevOps task breakdowns
Financial: Efficient use of resources in delivering card services
People: Collaborate with engineering teams; no direct reports
Processes: Agile development, CI/CD, DevOps practices
Systems: Way4 Switch, Finacle Core Banking, RESTful APIs
Customers/Clients: Internal teams and end-users of card services


Qualifications

Required Skills and Qualifications


Expertise in C#, Java, .NET, REST/SOAP APIs
Deep knowledge of ATM Switch (WAY4), Finacle Core Banking
Familiarity with PCI/DSS, ISO 8583, OAuth, JWT
Experience with Docker, Kubernetes, SQL Server, Oracle, MongoDB
Strong system design and microservices architecture skills
Experience with Kafka, gRPC, and API management
Agile mindset, strong communication, and collaboration skills
Must-Have: Bachelor’s degree in IT, Software Engineering, Computer Science more

THE ROLE PURPOSE (LINK TO OVERALL BUSINESS OBJECTIVES, EG. ARRP)

 A Product Performance Analyst plays a key role in aligning product outcomes with business goals by using data to drive smarter decisions. They help boost revenue by analyzing product uptake and customer behavior, reduce costs by identifying inefficiencies, and enhance customer experience through journey insights. Their work... informs strategic decisions, supports regulatory compliance, and ensures that banking products digitally or physically are optimized for performance, growth, and customer satisfaction.

THE KEY RESPONSIBILITIES (DUTIES)


Data Analysis: Collecting and analyzing data on various business processes, financial performance, market trends, and operational efficiency.
Reporting: Creating reports and dashboards that summarize findings and present them to stakeholders, helping them make informed decisions.
Performance Metrics: Developing and monitoring key performance indicators (KPIs) to assess the efficiency and effectiveness of different business areas.
Strategic Recommendations: Providing actionable insights and strategic recommendations based on data analysis to improve overall business performance.
Collaboration: Working with different departments, such as finance, marketing, and operations, to understand their performance challenges and support them in achieving their goals.
Forecasting: Using historical data and market trends to make forecasts about future business performance and help inform strategic planning.
Continuous Improvement: Identifying areas for process improvement based on data insights and recommending methods to enhance productivity and profitability.
To succeed in this role, strong analytical skills, proficiency in data analysis tools (like Excel, SQL, or BI software), and the ability to communicate insights effectively are essential.


CORE  ACCOUNTABILITIES AND DELIVERABLES 


Financial: Provide monthly product performance reports with insights to guide Business decisions
People: Manage a team of ELPs on data Analytics and review reports from them. Work closely with BI team to ensure product dashboards are precise and provide insightful metrics on performance.
Processes: Adhere to Product House Process and procedures mitigating any risks laid down.
Systems: Ensure platforms and systems used for data analytics are readily available and UpToDate
Customers/Clients: Work closely with internal clients who are users of reporting dashboards- train and continuously


KEY DECISIONS MADE BY THE POSITION -HOLDER (NOT RECOMMENDATIONS) AND HOW OFTEN


The above position plays a crucial role in evaluating, measuring, and improving financial performance and operational efficiency in the business.


COMPLEXITY EXPECTED IN THE ROLE (EG.  MULTIPLE COUNTRIES, CROSS-FUNCTIONAL RESPONSIBILITIES, DELIVERING THROUGH OTHER THIRD PARTIES/PARTNERSHIPS, ETC..) 


The above role is at Group Level- supporting all licenses and Subsidiaries in providing product and channel performance reports.


 Qualifications

 KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE

Technical Competencies


Data Analysis – Strong in Excel, SQL, Python/R; statistical knowledge.
Data Visualization – Proficient with tools like Tableau or Power BI.
Product Analytics Tools – Experience with Google Analytics.
KPI Tracking – Defining and measuring product success metrics.
Experimentation – A/B testing, experimentation design, result interpretation.
 Leadership & Soft Skills
Business Acumen – Linking product performance to business outcomes.
Team player and Team management
Communication – Translating data into insights for stakeholders.
Stakeholder Management – Collaborating across product managers and business teams.
Critical Thinking – Solving problems and identifying key insights.
Influence & Adaptability – Leading with data and adjusting in fast-paced environments.


EXPERIENCE REQUIREMENTS  


Number of years: 10 years and above
Markets: Francophone markets a plus
Functional areas: Data Science, Business Intelligence, Data Analysis
Other: Report writing/ Presentation skills


ACADEMIC QUALIFICATIONS AND CERTIFICATIONS 


First Degree in Data Science/ Data Analytics
Masters Degree in Business Administration an added advantage
Artificial Intelligence/ Predictive Analytics Diploma more

The Cloud Security Architect will be responsible for designing and implementing the security measures that would protect the bank’s cloud infrastructure, assets, and data as it moves between its on-site Data Centre and her Cloud Service Provider infrastructure regardless of the model of cloud deployment.

Key Responsibilities / Deliverables: 


Designing and implementing the security... measures needed to protect data stored on public clouds against unauthorized access, including secure authentication methods, encryption, access control lists, intrusion detection systems, firewalls, and other measures. 
Working with security specialists to design new security protocols as needed, then testing them to ensure that they work as intended. 
Installing and maintaining security software on company cloud workloads.
Recommending and implementing new security measures as needed to keep virtual assets and the virtual environment safe.
Secure and automate capabilities through collaboration with DevOps, Network and System Administrators 
Assist with engineering the Azure Active Directory access and Group Policies, Cloud Access Security Broker platform, Cloud Native-Application Platform Protection solution. 
Additional knowledge on other domains will be used to assist other Cyber Security Domain Architects covering other security domains (for example DevSecOps, Threat Modelling, mainframe, data, PKI and cryptography, network security, platform security, IAM, application security etc.) 
Hands-on experience in either of the prestigious Cloud Service Providers (AWS/GCP/Microsoft Azure) security architecture, security engineering, or equivalent experience with vendor specific cloud certification.
Identifying new cloud related security threats and recommending ways to address them.
Translate business requirements, risk assessments, high-level policies and controls towards zcloud security architecture requirements and designs for existing or new cloud security services and projects on business and IT side.
Designing and developing security architectures that align with an organization’s strategic goals. • Define and advise on the design, implementation and processes necessary to protect virtual assets 
Participate in discussions regarding the high level IT and operational process design and implementation of security in cloud related projects 
Act as a security subject matter expert for Cloud strategy, adoption and implementation. 
Your stakeholders are mainly business owners/analysts, project leaders, enterprise architecture, risk management, internal/external auditors and IT engineers, developers and solution designers 
Responsible for application security but with a good working knowledge of other security domains (Cryptography, Identity and Access Management, Threat and Vulnerability Management, Infrastructure and Networks and Auditing, Logging and Compliance) 
Lead the enhancement and optimization of implemented reporting mechanisms to demonstrate the value of the Advanced Cyber Security & Emerging technologies / controls function with tangible benefits.
Follow information security policies, methods, standards such as: National Institutes of Standard and Technology (NIST) standards, Open Web Application Security Project (OWASP), Cloud Security Alliance and its Cloud Control Matrix; and practices to organizational information systems, IT reference materials and interpret regulations. 
Help coordinate the implementation of security programs across all platforms that would be cloud centric. 
Assist and participate with the Senior IT Specialist as an advisor in projects to enhance or develop new IT systems, or to study the feasibility of acquiring new technology. 


Strategy: 


Understand cloud computing - its tenents, deployment model and characteristics; information security domain of Network, Application, Infrastructure, and Database
Document and communicate security architecture to the GM, Enterprise Security Architecture team and the Chief Information Security Officer respectively.


Qualifications

Qualification / Certifications:


A Degree or its equivalent in Information Technology, Network Security, Enterprise Network Management, Information Security, Management Information System Computing, Engineering, or similar area of study. Professional certifications such as: Azure Security Engineer, AWS Certified Cloud Practitioner, GCP Certified Associate Cloud Engineer, CompTIA Security+, Azure Security Architect, Azure Fundamentals, ISC2 Certified in Cybersecurity, CISSP or CEH
Minimum 5+ years of increasingly diverse and complex experience in field of Cybersecurity within a global environment, with at least a minimum of 2+ years as a cloud engineer/cloud security analyst 
Experience helping development teams build and deploy micro services-based applications in public cloud. 
Experience with Continuous Integration & Continuous Deployment tools and processes. 
Understanding of emerging technologies and end-user needs. 
Understanding of Infrastructure as a Service, Platform as a Service, Software as a Service, Infrastructure as Code, and related concepts on public cloud. 
Container experience with Docker and Kubernetes or other container orchestration platforms.
Understanding of Agile, SCRUM and Continuous Integration/Continuous Delivery. 
A willingness to work as part of a diverse team with an open mindset, allowing you to collaborate with colleagues and contribute to the success of your team. 
Cloud Security –Technical understanding of virtualization, cloud infrastructure, and public cloud offerings. Experience designing network security configuration and controls within cloud-based solutions in Microsoft Azure and Azure PAAS service 
Direct experience migrating applications to public cloud providers (e.g., Amazon, Google, or Microsoft). 
Network Security Architecture – Deep technical understanding of designing and securing of both WAN and LAN environments including SD WAN, MPLS, VPN, Segmentation, MicroSegmentation, Factory Segmentation, Routing and Switching. Routing and Switching design, deployment, and Operations. 
Experience designing, implementing, deploying and operating vulnerability scanning infrastructure and services 
Experience with the integration of common infrastructure security technologies and solutions into business solution architectures including the integration of identity & access management, intrusion detection and prevention, security monitoring, and data encryption solutions 
Excellent verbal/written communication, collaboration, analytical and presentations skills 
Ability to carry high-level conversations; proven ability to present to senior leadership. 
Hands on experience in deploying security technologies such as identity management technologies, cloud security technologies, data encryption technologies, virtualization security 
Excellent understanding of Identity and Access Management design and process 
Excellent understanding of directory services 
Experience of identifying and managing technology security risk more

The role involves on evaluating risks, ensuring adherence to international banking regulations, and monitoring for suspicious activities. Key responsibilities include performing due diligence for IMT partners both existing & new, supporting Enterprise Risk Management (ERM) initiatives, training staff on AML/CFT protocols, and developing relevant policies. The position also requires close... collaboration with various departments and managing audit findings effectively. 

Job Responsibilities/ Accountabilities   


Conduct risk assessments for International Banking projects to ensure regulatory compliance.
Monitor suspicious transactions, build case files, and escalate issues to management.
Review and fine-tune transaction monitoring thresholds annually.
Manage AML questionnaires and document requests from partners and clients.
Assess risks for International Banking, subsidiaries, and Money Transfer functions.
Evaluate partnership contracts for risk alignment with business appetite.
Develop key risk indicators for early detection and monitoring.
Promote risk awareness and accountability through training and reporting.
Support Enterprise Risk Management (ERM) implementation and AML/CFT query handling.
Lead business continuity and disaster recovery planning and exercises.
Perform Enhanced Due Diligence (EDD) and KYC on high-risk relationships and train staff.
Foster collaboration on KYC, AML, and sanctions using advanced technologies.
Educate stakeholders on regulations and recommend training.
Advise on product risks and oversee product risk committee activities.
Develop and enforce policies across subsidiaries; monitor compliance.
Maintain product knowledge and recommend system security improvements including GDPR compliance.
Build internal relationships to aid risk mitigation and follow up on audit findings.
Represent the bank locally and internationally as needed. 


Qualifications

Required Skills and Qualifications


Bachelor’s degree in business management discipline or related field from a reputable institution is preferred with a postgraduate training in financial services, Risk Management and or compliance as an added advantage.
Minimum of 1 years’ experience in KYC and AML Compliance within a fast-paced organization, with a solid understanding of banking operations, systems, and processes.
At least 1 year of experience interacting with banking systems in risk management or control functions.
Experience working in big data analysis environments using tools such as SQL and advanced Excel.
Proven ability to manage and collaborate with geographically dispersed teams and navigate matrixed organizational structures.
Commitment to adhering to a strict code of conduct and ethical standards.
Strong alignment with the organization’s vision, mission, and values, including mutual respect, equity, justice, honesty, and transparency.
Excellent communication and interpersonal skills.
Demonstrates high integrity, initiative, and a positive attitude towards continuous learning and knowledge sharing.
Knowledge of diaspora banking and international money transfer (IMT) services is a plus. more

Job Purpose


To ensure the smooth, secure, and efficient functioning of all card-related services within a financial institution or payment organization within Equity Group. The roleholder also supports the implementation of the overall card strategy by providing technical, operational and business support to the card issuing unit within Equity Bank Group.


Job Responsibilities/... Accountabilities   


Manage daily operations of debit and credit card processing, including issuance, activation.
Ensure compliance with internal controls, regulatory requirements (e.g., PCI DSS, AML,) and card scheme standards (Visa, MasterCard, AMEX).
Oversee reconciliation of card transactions and general ledger accounts.
Maintain business continuity plans for card processing systems.
Develop and implement card operations strategies to support revenue growth and operational efficiency.
Lead initiatives for automation, process improvement, and digital transformation (e.g., tokenization, PIN security, Tap2Pay).
Collaborate with product, technology, and risk teams to enhance cardholder experience and service delivery.
Team Leadership & Development
Supervise card operations staff, including hiring, training, performance management, and career development.
Foster a culture of continuous learning, innovation, and customer-centric service.
Promote employee engagement and morale through coaching and mentorship.
Manage relationships with card scheme providers, payment processors, and fintech vendors.
Ensure SLAs are met and vendor compliance is maintained.
Coordinate with internal departments (e.g., Risk, Audit, Internal Controls, Finance) and external regulators.
Ensure adherence to compliance policies and regulatory reporting.


 Qualifications

Required Skills and Qualifications


Bachelor’s degree in Business Administration or related field.
Certification in Visa/MasterCard dispute management and compliance.
Deep understanding of Visa networks, PCI-DSS, and card payment systems.
8+ years in card payments and operations.
Strong leadership, analytical, and customer service skills. more

The Senior Manager, IT Asset Management will oversee Equity Group (ITAM) IT Asset Management Program. 
Working in close coordination with technical teams and cross-functional stakeholders (e.g., Finance & Accounting, Procurement, Information & Cyber Security Risk, Technology Governance & Controls and Vendors), the IT Asset Senior Manager will ensure that Equity Group IT assets are accounted for,... deployed, maintained, upgraded, and disposed as per the IT Asset Management policy & procedures and external regulations. 
The IT Asset Senior Manager will ensure that Equity Group IT Assets deliver value, remain operational & fit for purpose while minimizing costs and risks. 


Job Responsibilities/ Accountabilities: 


Manage & maintain an accurate and up-to-date inventory of all IT Hardware & Software Assets in the Equity Group Configuration Management Database (CMDB). 
Provide weekly, monthly & ad-hoc reports on the usage of IT assets / ITAM metrics to senior management and other stakeholders with recommendations to enhance financial and operational performance. 
Manage & maintain licenses, warranties, and service agreements on behalf of the organization to ensure compliance with vendor contracts, product usage rights, software license agreements & data privacy laws. 
Maintain processes for proper provisioning, re-purposing and disposals of IT hardware assets. 
Monitor & manage the life cycle of all ICT assets from procurement to disposal as per IT Asset Management Policy. 
Develop and maintain positive relationships with internal and external stakeholders including Risk, Audit and compliance. 
Stay up to date with industry trends and best practices in IT Asset Management. 
Identify opportunities to optimize usage and performance of IT assets such as software license optimization, hardware consolidation, and vendor contract renegotiation. 
Ensure compliance with internal policies and external regulations related to IT Asset Management 
Actively evaluate industry solutions to drive continuous improvement and automation for ongoing asset management activities. 
Coach, mentor, lead and manage staff performance in the team.


Qualifications

Essential Knowledge 


Excellent understanding of Major Incident Management procedures. 
Proficiency in MS Office. 
Proficiency in computing principles.  
Prior experience working with Service Desk and Incident Management Tools. 


Requirements: 


Bachelor’s Degree in Computer Science, ICT or Related Field from a recognized university. 
ITIL / ISO 20000 Certification. 
ITIL Intermediate certification(s) is an added advantage. 
Certification in IT Asset Management will be an added advantage. 
5-7 years’ work experience with at least 3 in IT Asset Management.  
Proficient knowledge in IT infrastructure (hardware, databases, operating systems, local area networks, transaction processing systems). 
Data Analytics is an added advantage. more

The Senior Manager, CoE Digital Delivery, will lead the strategic vision, governance, and execution of digital initiatives to enhance ITSM processes, alongside advancing proactive monitoring and observability capabilities.  This role is key in driving automation, digital transformation, and real-time visibility into IT service health to optimize service delivery and ensure business... continuity.  
The incumbent will manage a cross-functional team responsible for ITSM automation, monitoring strategy development, observability tool integration, and alignment with enterprise goals and compliance standards. 


​​​​​​​Job Responsibilities/ Accountabilities: 


Lead the Digital Delivery CoE function focused on ITSM practices automation and enhancement of monitoring and observability frameworks. 
Develop and implement a strategic roadmap integrating ITSM digital delivery with advanced monitoring and observability solutions to improve service reliability and user experience. 
Define standards, best practices, and governance models for ITSM automation, monitoring tools, alerting systems, and observability platforms. 
Collaborate with stakeholders like Customer Experience (CX) Team, IT Operations, Service Management, DevOps, Infrastructure and Information Security teams to drive integrated digital delivery initiatives. 
Oversee the implementation and optimization of ITSM tools like ServiceNow, Dynatrace, ELK, SolarWinds or equivalent platforms. 
Drive continuous improvement by monitoring KPIs, SLAs, incident trends, and system health metrics using data analytics and observability insights. 
Engage and manage relationships with ITSM tools vendors. 
Evaluate emerging technologies in monitoring, observability, and ITSM automation. 
Lead, mentor, and develop a high-performing team of ITSM Tools Experts, Monitoring & Observability engineers. 
Ensure compliance with IT security, regulatory requirements, and industry best practices across digital delivery and observability initiatives. 
Champion a culture of innovation, collaboration, and data-driven decision-making within the CoE and across IT teams. 


Qualifications

Essential Knowledge 


Excellent understanding of ITSM Tools, Monitoring & Observability Platforms. 
Proficiency in MS Office & Collaboration Tools. 
Proficiency in computing principles.  


Requirements: 


University degree in Computer Science, Information Technology, Engineering, or a related discipline.  
6+ years of experience in IT Service Management, monitoring and observability, or digital delivery leadership roles. 
Proven track record leading Centres of Excellence or large-scale digital transformation initiatives combining ITSM automation and monitoring & observability. 
Strong knowledge of ITIL framework, ITSM tools (ServiceNow, BMC Remedy), and monitoring/observability platforms (Dynatrace, Splunk, Grafana, Prometheus). 
Experience integrating ITSM with DevOps and Agile delivery models. 
Skilled in data analytics, incident management, and proactive monitoring strategies. 
Excellent leadership, communication, and stakeholder engagement abilities. 
Experience managing vendor relationships and complex projects. more

The Manager of Advanced Risk Data Analytics is responsible for the implementation of advanced risk data analytics strategies. This role involves managing complex data analysis projects, developing predictive models, and providing insights to support risk management decisions. The ideal candidate will have a strong background in data analytics and risk management


Job Responsibilities/... Accountabilities/ Operational Efficiency:


Advanced Data Analytics:
Develop and implement advanced data analytics frameworks and methodologies for all principal risks.
Develop designs for models, smart rules and analytics for Fraud Risks across the group and all operating subsidiaries.
Support designing new use cases, rules adjustments and new integrations to the analytics risk management tools
Analyze large and complex datasets to identify risk exposures and trends.
Utilize machine learning and statistical techniques to develop predictive models to support both non-financial 
Provide actionable insights and recommendations to senior management based on data analysis.
Risk Management:
Collaborate with risk management teams to integrate data analytics into risk assessment processes.
Conduct regular reviews and stress testing of risk management models to ensure their accuracy and reliability.
Develop and maintain risk dashboards, heat maps and reporting tools.
Regulatory Compliance:
Ensure compliance with regulatory requirements and internal policies related to data analytics and risk management.
Stay updated on regulatory changes and industry best practices.
Planning:
Input to the development of the organization’s risk management strategy.
Provide insights and recommendations to support decision-making processes.
Collaborate with other departments to integrate risk management practices into their operations.
Reporting and Communication:
Prepare and present risk analysis reports for senior management.
Communicate complex risk concepts in a clear and concise manner to stakeholders. 


Required Skills and Qualifications


Education: A degree in  technology, Data Science, Statistics, Finance, Economics, or a related field. 
Technical Skills: Proficiency in statistical software (e.g., SAS, R, Python), data visualization tools (e.g., Tableau, Power BI), and risk management software.
Certifications: Professional certifications such as FRM (Financial Risk Manager), PRM (Professional Risk Manager), CISA, CAMS or ACFE are highly desirabl more

The role is  Second Line of Defense (2LoD) role responsible for establishing and leading the independent oversight of all operational risks across the end-to-end financial reporting, tax, and General Ledger (GL) control environments.
The role holder will act as a subject matter expert and trusted advisor to the business. The primary purpose is to provide assurance to the Group's executive... management and Board that operational risks inherent in financial and regulatory reporting processes are being effectively identified, assessed, managed, and monitored in line with the Group's risk appetite and regulatory expectations.


Job Responsibilities/ Accountabilities/ Operational Efficiency:


Framework, Policy, and Standard Setting (2LOD)
Develop the Control Framework: Design, implement, and maintain the operational risk and control framework specifically for end-to-end financial reporting processes across the Group.
Set Control Standards: Establish minimum control standards for high-risk areas, including the month-end close process, manual journals, GL reconciliations, tax computations and filings, and the implementation of new accounting standards (e.g., IFRS).
Policy Ownership: Own and periodically review the operational risk policies pertaining to financial data integrity, ensuring they remain relevant and aligned with regulatory requirements across our six operating countries.
Independent Oversight & Credible Challenge
Review and Challenge RCSAs: Critically review and challenge the Risk & Control Self-Assessments (RCSAs) performed by the first-line Finance and Tax teams. Ensure that risks are accurately identified and controls are appropriately rated for design and effectiveness.
Process Oversight: Provide ongoing, independent oversight of key financial processes. This includes challenging the adequacy of controls around GL account ownership, the substantiation of balance sheet accounts, and the accuracy of regulatory and tax reporting.
Independent Control Assurance: Design and execute a risk-based control testing and assurance plan to independently validate the design and operating effectiveness of key controls over financial reporting (IFRS), regulatory reporting, tax compliance, and GL integrity.
Incident Analysis: Lead the 2LOD investigation into operational risk incidents (e.g., reporting errors, late filings, reconciliation breaks), performing root cause analysis and challenging the adequacy of the first line's remediation plans.
Thematic Reviews and Deep Dives
Lead Targeted Reviews: Proactively identify and conduct deep-dive reviews into high-risk or complex areas. Examples include reviewing the operational readiness for a new tax law, assessing the control environment around a new financial system, or analyzing the risks in the IFRS 17 implementation for our insurance business.
Control Assurance: Perform independent assurance activities and control testing on a sample basis to validate the effectiveness of the most critical financial controls, providing a secondary layer of defense behind the first line's own testing.
Governance, Reporting & Stakeholder Management
Committee Reporting: Develop and present clear, concise reports on the state of the financial reporting risk environment to senior management and governance forums, including the Group Risk Committee.
KRI Development: Design and monitor Key Risk Indicators (KRIs) to provide early warnings of potential control weaknesses in accounting and tax processes (e.g., aging of unreconciled items, volume of manual journals).
Build Partnerships: Act as a trusted advisor and partner to Finance, Tax, and internal Control, building a collaborative relationship while maintaining the independence and professional skepticism required of a 2LOD function.
Liaise with Audit: Serve as a key point of contact for the Third Line of Defense (Internal Audit) on matters related to financial reporting risk, aligning on risk assessments and sharing insights.


Required Skills and Qualifications


Bachelor’s degree in accounting, Finance, or a related field is mandatory.
Must be a qualified accountant with a recognized professional designation (CPA, ACCA, CA, CIA or equivalent)
Seven (7) years of relevant experience
A master’s degree in business related field is desirable
A risk management certification such - ORM (PRMIA); or PRM (PRMIA); or CORM (IRM) or FRM (GARP) among others.
IT Risk related certification such as CRISC desired. more

The role holder is responsible for developing and implementing the Group Third Party Risk Management Program across Equity Group Holdings and its subsidiaries. This program supports Equity Group’s strategy by ensuring adequate due diligence, periodic risk management and ongoing relationship management that boosts value addition from the Group’s supply chains. 
The Group’s partners span from... technology partners, Social and Environmental transformation partners, Trade and Investment Partners, Manufacturing and logistics partners etc. Which drives the need for strategic supplier/thirdparties management across the enterprise. 


Job Responsibilities/ Accountabilities/ Operational Efficiency:


Promote regulatory compliance by keeping abreast and raising awareness of CBK, BNR, BOT, IRA and other regulators’ requirements, pertaining to management of the Group and its subsidiaries engagements with external partners. 
Provide balanced and informed assessment of operational risks arising from acquisitions and major change initiatives related to the Group’s strategic partnerships.
Report and escalate third-party risk events/incidents in a timely manner and monitor issue resolution to ensure timely responses are provided
Compile third-party risk reports, dashboards and metrics for management, committees and board reporting.
Challenge the completeness of risk identification, monitoring and control activities across Third-party Risk Control Areas within the business & support functions and identify and address any significant gaps that may exist between them.
Validate and challenge each department’s risk identification and assessment of inherent and residual third-party risks arising from its end-to-end processes and identify any gaps.
Set the boundaries for First Line activities through the definition of risk frameworks and policies 
Intervene to curtail business if not in line with existing or adjusted risk appetite, there is material noncompliance with policy requirements or when the existing controls do not effectively manage risk 
Review and challenge risk remediation plans set by the First Line to mitigate Risk Appetite breaches or issues 
Promote positive risk culture and risk awareness across the Group


Required Skills and Qualifications


A bachelor’s degree in a relevant field
A master’s degree in business related field
A risk management certification such - ORM (PRMIA); or PRM (PRMIA); or CORM (IRM) or FRM (GARP) among others.
IT Risk related certification such as CRISC desired more

The ideal candidate will be an expert in global data protection laws and will be responsible for ensuring the organization processes personal data in a compliant and ethical manner. A key challenge will be to create a framework that enables lawful data sharing across our various business licenses and jurisdictions to create a seamless customer onboarding experience ("One Customer View") while... upholding the highest standards of data privacy and security.


Job Responsibilities/ Accountabilities/ Operational Efficiency:


Strategy and Governance 
Develop, implement, and maintain the Group’s data protection strategy, policies, standards, and procedures applicable across all 15 jurisdictions.
Establish a group-wide data governance framework, creating a central authority for all data protection matters.
Serve as the primary point of contact for data protection authorities and regulators in all operational jurisdictions.
Compliance and Risk Management
Monitor compliance with all relevant data protection laws (e.g., GDPR, Kenya Data Protection Act, etc.) and internal policies.
Conduct and oversee Data Protection Impact Assessments (DPIAs) for new products, systems, and business processes, especially those involving data sharing across licenses (e.g., sharing bank KYC data with the insurance arm).
Develop and manage a comprehensive record of all data processing activities (ROPA) across the Group.
Establish a framework for managing and responding to data subject requests (e.g., access, rectification, erasure) in a timely and compliant manner.
Cross-Border Data Sharing Enablement
Design and implement legal and technical mechanisms to facilitate lawful and secure data sharing between the banking, insurance, investment, and technology entities.
Develop Intra-Group Data Sharing Agreements that clearly define the purpose, legal basis, and safeguards for sharing customer data to reduce onboarding friction.
Advise the business on data anonymization, pseudonymization, and other privacy-enhancing techniques to minimize risk while achieving business objectives.
Incident Management
Develop and manage the Group's data breach incident response plan.
Lead the investigation, mitigation, and reporting of any data breaches or privacy incidents in collaboration with IT security and legal teams.
Training and Awareness
Develop and roll out a mandatory data protection training program for all employees and contractors across the Group.
Promote a culture of "privacy by design" and data protection awareness throughout the organization.


 Required Skills and Qualifications


Bachelor's degree in Law, Information Technology, or a related field. A Master's degree is a plus.
Professional certification in data protection and privacy (e.g., CIPP/E, CIPT, CIPM, FIP) is required.
Minimum of 8-10 years of experience in a senior data protection role, preferably within a multi-jurisdictional financial services or technology organization.
Expert knowledge of major global data protection regulations (especially GDPR and African data protection laws) and their practical application.
Demonstrated experience in developing and implementing enterprise-wide privacy frameworks.
Strong understanding of IT security controls and privacy-enhancing technologies more

The Group Business and Functions Risk and Controls Management Specialist is responsible for developing and implementing a risk management strategy that aligns with business objectives. This role is pivotal in safeguarding the organization against potential threats and uncertainties, promoting a proactive approach to risk management, and ensuring business resilience.

Job Responsibilities/... Accountabilities/ Operational Efficiency:


Develop and implement a comprehensive First Line risk management strategy aligned with strategic objectives.
Create a process universe for the business functions and units maintain an up-to-date univers    Identify and assess risks across various business functions and maintain an up-to-date risk register. 
Create a risk universe for the business functions and units and maintain an up-to-date control library, Key Risk Indicators (KRIs), Key Control Indicators (KCIs)
Liaison with department heads to integrate risk management into business and functions processes and decision-making.
Establish and maintain risk management policies, procedures, and frameworks within the business function.
Conduct regular risk assessments to identify emerging risks and update risk profiles accordingly.
Monitor and evaluate Inherent risks against controls, key risk indicators (KRIs) and liaise with business functions to remediate potential issues.
Ensure compliance with regulatory requirements and industry standards related to risk management.
Implement internal and external audit recommendations.
Implement risk management findings and recommendations in liaison with senior management and relevant stakeholders.
Serve as the secretary to Business Risk Forums/ DNFRC
Serve as a member of GNFRC, GFCRC and business & functions management committees
Train and guide employees at all levels on risk awareness and mitigation strategies within the business functions.
Design and implement Quality Assurance programs
Lead the development and maintenance of business continuity and crisis management plans.
Keep abreast about changes in the business environment, regulations, and industry trends that may impact risk exposure.
Manage a team of risk management professionals, providing leadership, direction, and support.
Develop an Operational resilience strategy 


Required Skills and Qualifications


Bachelor’s degree in information technology, Computer Science, Cybersecurity, Data Science, or a related field. Relevant certifications (e.g., Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP)) is a plus.
At least 5 years of experience with at least 3 years in technology risk management, IT governance, cybersecurity, Systems audit, IT Compliance assessments, Data Governance or a related domain, within a large organization or financial institution.
Proven experience in developing and implementing technology-driven risk management strategies and frameworks.
Strong understanding of cybersecurity frameworks and standards including NIST, ISO/IEC 27001 and/or IT Governance standards including COBIT 2019, ITIL.
Strong analytical skills with the ability to identify and assess technology risks.
Proactive problem-solving abilities to develop effective mitigation strategies within complex IT environments.
Experience in developing and implementing technology-driven business continuity and operational resilience strategies, ensuring IT systems are prepared for potential disruptions.
Proven leadership and people management skills.
Excellent verbal and written communication skills more

As a Senior Android Developer/Engineer at Equity Group, you will be a key contributor to the development and evolution of "Equity Mobile," our primary retail application. You will leverage your extensive Android development expertise to lead and drive technical excellence, innovation, and exceptional user experiences.

Job Responsibilities


Technical Leadership: Lead the design,... development, and maintenance of the Equity Mobile Android application, setting high standards for code quality, performance, and security.
Code Development: Write clean, efficient, and maintainable code in Kotlin, adhering to industry best practices, design patterns, and architectural principles.
Architectural Design: Define and implement robust software architectures, making decisions that impact the scalability and long-term success of the application.
Feature Development: Collaborate closely with product managers, UX/UI designers, and cross-functional teams to conceptualize and implement new features, enhancements, and improvements.
Quality Assurance: Oversee rigorous testing, including unit testing, integration testing, and user acceptance testing, ensuring the application's reliability and performance.
Bug Resolution: Troubleshoot and resolve complex technical issues and bugs promptly, maintaining the application's integrity.
Mentorship and Collaboration: Provide guidance and mentorship to junior developers, fostering a culture of continuous learning and knowledge sharing within the team.
Documentation: Maintain comprehensive documentation for code, development processes, and technical specifications.
Security and Compliance: Ensure that the Equity Mobile application complies with security standards and practices, safeguarding customer data and privacy.


Qualifications

Job Qualifications


Extensive experience in Android app development, with a strong command of Java and/or Kotlin programming languages.
Proven track record of successfully delivering and maintaining Android applications with complex features.
Exceptional understanding of software development methodologies, architectural design, and best practices.
Strong leadership skills with the ability to mentor and inspire a team.
Excellent communication and interpersonal skills, with a collaborative and solution-oriented mindset.
Familiarity with version control systems, particularly Git.
Experience with Agile development methodologies.
Knowledge of mobile UI/UX design principles and usability best practices.
Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent practical experience) more

We are looking for an accomplished Senior Angular Developer to lead our development initiatives. With a deep understanding of Angular framework and a proven track record of delivering complex web applications, you will guide our team in creating transformative digital experiences. Your leadership and expertise will shape the direction of projects and set the bar for quality and... innovation.

Position Overview:

As a Senior Angular Developer in our organization, you will be responsible for:


Leading the end-to-end development of sophisticated web applications using Angular framework.
Collaborating closely with cross-functional teams to define technical architecture, design scalable solutions, and ensure seamless integration.
Mentor and guide junior and mid-level developers, fostering a culture of learning and continuous improvement.
Write high-quality, modular, and maintainable code in JavaScript, TypeScript, HTML, and CSS, adhering to industry best practices.
Conduct comprehensive code reviews, providing strategic feedback to enhance code quality, performance, and maintainability.
Collaborate with UI/UX designers to translate complex concepts into intuitive user interfaces.
Address complex technical challenges, debugging and resolving issues to ensure successful project implementation.
Participate actively in project planning, estimation, and resource allocation, leveraging your experience to drive project success.
Stay abreast of emerging technologies, industry trends, and best practices, and share your insights with the team. 


Qualifications:


Bachelor's degree in computer science, Software Engineering, or related field (or equivalent practical experience).
A minimum of 4 years of professional web development experience with a strong emphasis on Angular framework.
Expertise in JavaScript, TypeScript, HTML, and CSS, with a proven track record of architecting and building complex web applications.
Strong understanding of front-end design principles, UI/UX best practices, and responsive design.
Experience with version control systems (e.g., Git) and agile development methodologies.
Exceptional problem-solving skills, attention to detail, and a strategic mindset.
Excellent communication and leadership abilities, with a track record of mentoring and guiding developers.
Proven ability to lead technical discussions, drive decisions, and collaborate effectively with cross-functional teams.
Familiarity with backend technologies, RESTful APIs, and databases is highly advantageous.
Experience with Angular security best practices, testing and debugging methodologies, performance optimization techniques.
Experience with Angular integration with other technologies, such as Node.js, .NET, Azure.
Ability to work independently and as part of a team.
Ability to manage multiple projects simultaneously.
Ability to communicate effectively with technical and non-technical audiences.
Knowledge of automated testing frameworks and practices. more

Job Responsibilities/ Accountabilities:


Design, build and maintain efficient RESTFul APIs in Java/C#
Build Reusable Code and Library for Future Use
Design and Implementation of data storage solutions
Work with Frontend and Mobile App developers to define RESTFul API specs
Work well with technical and non-technical people to deliver high value results
Participating in Sprint... Planning and tracking work items


Essential Knowledge


Bachelor’s degree in Information Technology, Software Engineering, Computer Science or related field
4+ years experience developing applications in Java or C#
2+ years of experience in ASP.NET Core or Spring Boot
Experience with SOAP and REST services
Good understanding of DevOps and CI/CD practices3
Familiarity with container technologies like Docker and K8s
Experience with SQL Server, Oracle Database and MongoDB
Experience with cloud technologies Azure/AWS
Experience with OAuth and JWT Tokens
Knowledge of API Management solutions
Knowledge of MicroService Architecture
Experience with Kafka more