The Senior Managed Services Information Security Analyst is an advanced subject matter expert, responsible for monitoring, analyzing, interpreting and reporting on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling the organization to deliver the contracted security services.
This role includes performing tasks such as... security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients.


What you'll be doing

Key Responsibilities:


Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts.
Works with client stakeholders and relevant internal teams to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting.
Monitors security tools to review and analyze security logs from client environments.
Generates continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience.
Adheres to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards.
Utilizes and documents best practices and amend existing documentation as required.
Identifies opportunities to make automations which will help the clients and security delivery teams.
Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.,
Utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required.
Undertakes threat hunting activities across both individual client estates, as well as cross client hunting.
Works closely with client delivery teams to support their activities related to client delivery.
Cooperates closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
Supports major incident management processes, and escalations into the team.
Performs any other related task as required.


Knowledge and Attributes:


Advanced knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts.
Advanced knowledge on security architecture, worked across different security technologies.
Advanced knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised.
Displays excellent customer service orientation and pro-active thinking.
Displays problem solving abilities and is highly driven and self-organized.
Excellent attention to detail.
Excellent analytical and logical thinking.
Excellent spoken and written communication abilities.
Team player with the ability to work well with others and in group with colleagues and stakeholders.
Ability to remain calm in pressurized situations.
Ability to keep current on emerging trends and new technologies in area of specialization.


Academic Qualifications and Certifications:


Bachelor's degree or relevant qualification in Information Technology or Computing or a related field.
Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous.


Required Experience:


Advanced experience in SOC Analysis Operations.
Advanced experience in SIEM usage for investigations.
Advanced experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy.
Advanced experience in dealing with technical support to clients.
Advanced experience in handling security incidents end to end.
Advanced experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools.
Advanced experience in Security Analysis or Engineering preferably gained within a global services organization. more

Reporting to the technical team lead, the network engineer will be focused on designing, building/implementing and supporting, enterprise network infrastructure (Network, wireless, data center, Cloud) solutions to address business and technical requirements, leveraging industry and standard principles and patterns. The job holder will also be an escalation point for complex technical support... incidents from a team of support engineers and customers.
Requirements

Design, build, deliver, and operate Network and Data Center solutions to meet client requirements
Provide documentation for solutions delivered to clients
Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines
Liaise with go-to-market technical architects to ensure that solutions provided to clients are well scoped and fit for purpose
Highlight risks, provide alternative options, and recommend quality solutions to specified problems
Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
Act as subject matter expert on a variety of technologies within the enterprise networks (LAN, WAN, VPN, Data Centre, Wireless and Cloud)
Guide on change management on change management when integrating solutions provided to customers.
Guide and/mentor junior engineers

Qualifications and Experience

Bachelor’s degree in information technology or related field of study
At least 3 years in the enterprise networking field
Relevant industry standard certifications, e.g., ITIL
Cisco Professional level networking Certification i.e CCNP, CCIE
Expert level network security certification i.e, NSE4, NSE7 (SD-WAN)
DevOps certification and experience scripting and network automation will be an added advantage.

Key Skills

Design, implementing, administering, and strong troubleshooting experience on the following:
Experience in designing, implementing and supporting SD-WAN solutions (Cisco Viptella, Meraki, Fortinet)
Experience in designing, implementing and supporting SD-DC solutions (Cisco ACI, VMware NSX-T)
Experience in designing, implementing and supporting SD-Access solutions
Knowledge and experience in deploying Data Center interconnect technologies; Cisco OTV, VXLAN
Knowledge and experience in deploying and supporting IP routing protocols, BGP, OSPF, IS-IS, EIGRP
Experience in designing, implementing and supporting enterprise wireless solutions
Knowledge and experience in deploying F5 Application Delivery Controllers (Load balancers, Global Traffic Managers, DNS)
Working knowledge on enterprise security solutions; firewalls, NAC, MDM
Good reporting and presentation skills more

The Senior Support Engineer is able support and cross-platform networks, cloud, and security technologies into complex IT Infrastructure and telco settings across heterogeneous operating environments. The Engineer delivers results in a dynamic and ever-changing environment with excellent communication and time management skills. They provide excellent client experience and the ability to... comprehend technical matters and present them to non-technical user in a clear and coherent fashion.
They are required to take initiative and support continuous improvement of the client base by proactively identifying case trends, researching potential challenges, and creating solutions. Handles complex Client escalations and manage through to resolution, by troubleshooting, isolating the root cause and providing a resolution to customers critical technical issues and providing Root Cause Analysis reports, as required.
Requirements

Receiving assigned technical support cases form Level 1 team, troubleshoot and resolving issues that could be associated with solution functionally such as network related application errors, database or data errors, message flow, firmware, network connectivity and server performance.
Identification of areas of development and training for Level 1 Engineers based on escalated cases and feedback from the business keeping in mind new solutions and products.
Continuous upskilling of Level 1 engineers with the aim of enhancing overall business technical skill, enhancement of work efficiencies and improvement of client experience.
Supports the Team Leaders in the development and implementation of new technology requirements, processes, policies, and systems to ensure the most effective use of new technology and opportunities.
Documentation and implementation of proactive service enhancement plans to drive optimal performance of our services and solutions to clients especially for recurrent service gaps.
Working with respective stakeholders on assessment of technical solutions required to address customer requirements, assesses clients met and unmet needs, and recommending solutions that optimize value for both the customer and the company.
Work with internal core infrastructure engineering teams, Installation engineers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions.
Managing customer expectations of response time and issue resolution through accurate and timely feedback to existing and prospective customers regarding the services offered by the company.
Participating in company-sponsored training programs as provided and provide product feedback to reduce the number of issues experienced by customers.
Providing accurate and timely feedback and reports to line manager as may be required from time to time.
Daily review and updating of the issue management system for assigned cases and provision of site reports as per SLA.
Application of validated processes to support and manage customer requests, complaints, and inquiries.
Must meet or exceed the service and quality performance standards or objectives for the assigned function.

Qualifications and experience

Degree in Information Technology or Information Systems or Computer Sciences or Telecommunication, or related discipline.
Advanced Certification in Cisco, Microsoft Applications, Security and Voice Solutions.
Practical experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, CISCO, VC, VOIP
Between 3 - 4yrs experience in the IT industry focusing specifically on network infrastructure support and maintenance.
Customer Service skills and training with excellent oral and written communication skills.
Excellent organizational skills

BEHAVIOURAL COMPETENCIES

Knowledge and effective application of all relevant security policies processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Ability to work in a team and achieve synergies.

SKILLS AND ATTRIBUTES

Basic understanding and appreciation of technical design and business principles.
Demonstrates fundamental project management and administration ability.
Display customer engagement skills.
Demonstrate relevant domain specialist knowledge.
Good verbal communication skills.
Demonstrate good reporting skills.
Client focused and displays a proactive approach to solving problems.
Ability to work under pressure. more

We are looking for a TS Implementation Engineer to join our team. We are seeking someone with strong technical skills and the ability to deliver best-in-class solutions. You will have the opportunity to work on a number of interesting projects, as well as network with like-minded individuals in the company. If you feel that this job is for you, please apply today!
You will work with other Project... Engineers and will be responsible for design, implementation, testing, activation, documentation and support of solutions sold to our customers. The solutions will include: MPLS, VoIP, O365, Internet Activation, SDN-WAN, FTTH, Firewalls, VMware etc. You will also be the interface between our sales, technical architects, projects and service delivery teams to ensure optimal and timely delivery of solutions sold. The engineer will be an escalation point for complex incidents from other engineers and/or our customers.
Requirements

Design, build, test, activate and support MPLS, VoIP, O365, Internet, SD-WAN, FTTH, Firewalls, VMware projects
Provide all required project installation documents: HLD, LLD, UAT and As Built documents
Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines
Liaise with go-to-market technical architects and sales teams to ensure that solutions provided to clients are well scoped and fit for purpose
Highlight risks, provide alternative options, and recommend quality solutions to specified problems
Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
Guide on change management on change management when integrating solutions provided to customers.

Qualifications and Experience

Bachelor’s degree in information technology or related field of study
At least 2 years working experience in IT networks
Technical Certifications in CCNA, Cisco Meraki, Fortinet NSE4, SOPHOS, O365, VMware, Hyper-V
DevOps certification and experience scripting and network automation will be an added advantage.

Key Skills
Design, implementing, administering, and strong troubleshooting experience on the following:

Experience in designing, implementing and supporting SD-WAN solutions (Meraki, Fortinet)
Experience in designing, implementing and supporting MPLS solutions
Knowledge of Cloud services ie 0365, VMs, Hosted PBX
Strong experience on LAN, WAN, Wifi and internet technologies
Knowledge and experience in deploying and supporting IP routing protocols, BGP, OSPF, IS-IS, EIGRP
Knowledge and experience in deploying and supporting IP routing protocols, BGP, OSPF, IS-IS, EIGRP
Experience in designing and deploying L2TP and IPSec VPNS.
Excellent understanding of Microsoft Applications, protocols like SMTP, FTP (File Transfer Protocol) etc. more

The SAP Developer will be responsible for working with the SAP functional teams to gather requirements, design solutions, develop various objects, document, and test the solutions, support implementations, and perform production support. From time to time, he/she will be required to also participate in SAP-related projects in a similar capacity

Work with functional teams to design, develop,... implement, maintain, and support SAP and related systems
Manage/resolve incidents and enhancement requests
Work with project teams to design and develop new applications or solutions in new SAP-related projects
Develop programming solutions to solve business problems based on functional specifications developed by the functional team
Ability to work/troubleshoot/resolve issues independently
Any other duties may be assigned.

Qualifications

University Degree in IT, Mathematics, Economics, Engineering or Bachelor of Science or an equivalent preferred
3 years minimum experience in SAP Business Intelligence Solutions
SAP BI/BW Business Objects Certification or Equivalent
Experience with ETL tools (SAP Data Services, Oracle ODI, Microsoft SSIS, Talend), query languages (Oracle PL/SQL, SQL)
Working knowledge of databases (Oracle, SQL server) more

As a PC LAN Engineer, you'll be responsible for support to Desktop Operations within the client’s environment. This the first point of contact for all the users within the Client organization. This is a fixed term contract role based at the client site.
Requirements

Configuring computer operating systems and applications
Assisting clients through a series of actions, either through walk in,... remote access, telephone or physical visit
Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required
Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles
Responding to client’s cases within agreed SLA time limits
Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met
Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices
Carry out Preventive Maintenance on Desktops and laptops as per the schedule
Participate in Disaster Recovery Exercise as and when required
Handles closure of Tickets, Service Requests and Changes within the timeframe allocated.
Support New Systems Initiatives as and when they are rolled out
Remedy Change and RMS Administration
Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards
Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services
Achieve agreed upon individual Key Performance Indicators

Qualifications

Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline
Demonstrable knowledge in Desktop User Support
Microsoft Certified Professional certification desirable
CCNA practical knowledge of its application
Excellent Communication skills and reporting skills
Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision
A team player with excellent interpersonal skills
Having worked in a multi-cultural environment would be an added advantage
2 years' Work experience in a similar field more

Reporting to the technical team lead, the network engineer will be focused on designing, building/implementing and supporting, enterprise network infrastructure (Network, wireless, data center, Cloud) solutions to address business and technical requirements, leveraging industry and standard principles and patterns. The job holder will also be an escalation point for complex technical support... incidents from a team of support engineers and customers.
Requirements

Design, build, deliver, and operate Network and Data Center solutions to meet client requirements
Provide documentation for solutions delivered to clients
Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines
Liaise with go-to-market technical architects to ensure that solutions provided to clients are well scoped and fit for purpose
Highlight risks, provide alternative options, and recommend quality solutions to specified problems
Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
Act as subject matter expert on a variety of technologies within the enterprise networks (LAN, WAN, VPN, Data Centre, Wireless and Cloud)
Guide on change management on change management when integrating solutions provided to customers.
Guide and/mentor junior engineers

Qualifications and Experience

Bachelor’s degree in information technology or related field of study
At least 3 years in the enterprise networking field
Relevant industry standard certifications, e.g., ITIL
Cisco Professional level networking Certification i.e CCNP, CCIE
Expert level network security certification i.e, NSE4, NSE7 (SD-WAN)
DevOps certification and experience scripting and network automation will be an added advantage.

Key Skills

Design, implementing, administering, and strong troubleshooting experience on the following:
Experience in designing, implementing and supporting SD-WAN solutions (Cisco Viptella, Meraki, Fortinet)
Experience in designing, implementing and supporting SD-DC solutions (Cisco ACI, VMware NSX-T)
Experience in designing, implementing and supporting SD-Access solutions
Knowledge and experience in deploying Data Center interconnect technologies; Cisco OTV, VXLAN
Knowledge and experience in deploying and supporting IP routing protocols, BGP, OSPF, IS-IS, EIGRP
Experience in designing, implementing and supporting enterprise wireless solutions
Knowledge and experience in deploying F5 Application Delivery Controllers (Load balancers, Global Traffic Managers, DNS)
Working knowledge on enterprise security solutions; firewalls, NAC, MDM
Good reporting and presentation skills more

As a Credit Control Officer, you'll be responsible for managing the debtor's accounts assigned. This is a fixed term contract role.
Requirements

To manage assigned debtors’ portfolio including but not limited to collections of monies, tax certificates, reconciliations and timely dispute resolution by issuance of credit notes.
Ensure compliance to the company’s credit control policy for each... client assigned, maintain prepaid terms and follow up for overdue accounts, including but not limited to disconnections, reconnections, highlighting high risk debtors and escalations to respective supervisor.
Build and maintain working relationships by liaising with customers, as well as internal personnel including the commercial teams to ensure client matters are given priority.
Communicate and respond to external clients’ either orally or written in a professional and customer focused manner on the status of their accounts by sending invoices, customer statements and any other communications as outlined in the credit control policy.
Communicating clients’ feedback to internal users regarding billing, service issues, contract matters or any other queries and follow up for prompt resolution.
Negotiate workable payment plans with clients’ subject to approval by Team Leader/Manager.
Prepare and maintain reports for assigned debtors regarding individual collections, specific debtors listing with updated reconciliation and an accurate comment on the nature of outstanding; and any other adhoc report as requested.
Monthly review of billing reports in a timely manner to confirm accuracy and completeness and to facilitate decision making.
Follow up to ensure potential churns are timely reported, terminated accounts are cancelled by Commercial teams, billing and technical teams and those terminated with arrears, the files are transitioned to external debt collectors/ legal for closure.
Review and propose for write-off for irrecoverable debts to CFO.

Qualifications, skills and experience

Bachelor’s degree with preference to a business-oriented course.
CPA Part I- or above qualifications.
Diploma in Credit Management is an added advantage.
Excellent communication (oral & written) skills and reporting skills.
Excellent customer service skills.
Strong analytical skills, confident and persistent
Energetic, results oriented and a fast learner.
Ability to work under pressure, prioritize work, meet tight deadlines and work with minimal supervision.
A team player with good interpersonal skills.
Flexible to work exigencies especially in regard to time.
Previous experience in a busy environment with a relatively large debtors listing (numbers and total recurring revenue)/ Experience in the ICT industry will be an added advantage.
Previous experience in working with large ERP systems.
Proficiency with working with MS Excel, MS Word and MS outlook. more

As a Client Success Manager, you will build and maintain the client relationship to drive value for the client and increased lifetime value for Dimension Data This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients they drive client-facing activity through Dimension Data’s Client Success Management... Charters of Land, Adoption, Expansion and Renewal.
Acting as the clients’ trusted advisor they help the client realize value from their relationship with Dimension Data and ensure the client’s relationship experience is a positive one. They are required to work in partnership with Dimension Data’s sales and service delivery management teams to deliver in-contract growth and a successful on-time renewal.
Requirements
Client Nurture / Relationship

Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT
Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)
Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
Participate in regular business reviews with the client

Land Charter

Work closely with the sales teams to identify and position services solutions and close on the opportunities to achieve revenue targets
Collaborate with the relevant stakeholders to design the best services to fit the client requirement.
Adoption Charter
Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services
Proactively help the client to realise demonstrable value from DD services and meet their original business objectives

Expansion Charter

Drive up-sell of existing services and close the deals to achieve revenue targets
Identify cross-sell opportunities (to extend DD’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities

Renewal Charter

Demonstrate the value delivered by DD throughout the lifetime of the contract and drive a successful and on-time renewal
Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process

Client Success Practice

Be an active member of the Regional and Global CS Management practice (Including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)
Responsible for Data Quality Management within own client portfolio
Build and maintain Client Success Management skills and operating knowledge
Build and maintain an up-to-date knowledge of DD’s Offers

Qualifications and experience

Bachelor’s degree in related field required
Certification and working knowledge of ITIL practices
Knowledge and execution of the LAER Client success framework
Additional relevant vendor certifications would be advantageous
Demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.
Demonstrable subject matter and services product expertise within sales and operations more

Reporting to the Head of Cross GTM Architecture, the primary role of the Solution Architect will be to utilize their strong consulting aptitude and technical skills to understand the client’s challenges, business strategy, processes & services, and the context in which the business operates. By using their understanding of the industry and the current state of technology and future industry... trends; they will be the client’s trusted advisor and work with relevant stakeholders to prepare a roadmap against which IT can align in the Solutions sales segment.
Responsibilities

The Solution architects will be the link between GTM and sales teams by working closely to proactively engage in the presales process with clients with a focus on understanding their business challenges, strategies, key drivers and desired outcomes. This may include but not limited to conducting meetings with key stakeholders, delivering presentations and developing roadmaps.
Synthesize current and future technology trends with client strategic imperatives to create compelling value-driven solutions for clients.
Develop As-Is, Vision and To Be product/service architectures, identify gaps and develop transition roadmaps.
Develop business case and end-to-end roadmap to optimise IT Operations and Measured Business Value across Dimension Data solution areas.
Assist with the development of both strategic and solution architecture
Use understanding of the client’s business, industry practices and knowledge on the full solution portfolio to personalise the solution in line with the client’s KPI and measured need.
Lead the medium to complex solution design with clients in collaboration with the GTM teams to enable business outcome and requirements mapping.
Conducts strategic engagements to develop an enterprise–wide architecture for medium to complex assignments. They will recommend assessments to gain insights into the client’s current and future states and help them build a business case.

Qualifications, experience and skills required

Bachelor’s (graduate) degree in Information technology or related IT fields
Previous experience in a technical role
Minimum 3 years’ working experience as a technical or solution architect, presale consultant or in business consulting
Certification and or working knowledge of Enterprise architecture methodologies such as COBIT, ITIL, TOGAF etc. will be an added advantage
Must possess knowledge or working experience of emerging technologies such as Cloud, SDN, Automation
Must have analytical skills enabling quick and meaningful understanding of customer needs and goals.
Good communications and presentation skills, with the ability to operate comfortably at and beyond client senior executive levels.
Strong negotiating skills and ability to persuade and maintain multilevel relationships within prospects and clients.
Good documentation skills – ability to write formal proposals which may include a demonstrable understanding of the business and an ability to articulate the ROI or TCO to the client.
Commitment to the concepts of technology enabled value-added selling.
Must be able to demonstrate business awareness or business acumen.
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting, and discussing solutions with Technology Leads and other decision-makers more