The key responsibilities of the position include, but are not limited to:


Manage, plan and coordinate a range of events and initiatives in East Africa that have a public diplomacy objective, including managing the delivery of multiple concurrent events, coordinating stakeholders, speakers and other logistical arrangements such as guest lists, catering, entertainment and technical... support.
Plan, develop and implement a coordinated public diplomacy strategy to promote a positive image of Australia in East Africa and contribute innovative ideas to Public Diplomacy meetings, including the development of social media content and campaigns.
Manage and coordinate contract management including developing scope, managing tendering processes and monitoring contract performance in accordance with departmental guidelines.
Manage the AHC’s social media accounts.
Manage and provide guidance to a social media contractor.
Manage and report on the public diplomacy budget and resources. Analyse financial information and update management on expenditure and risk in accordance with departmental guidelines.
Represent and promote Australia’s interests at a range of forums, events and meetings and provide advice on operational and policy issues.
Establish, develop and maintain strong working relationships with a range of internal and external stakeholders including contacts in other diplomatic missions, function centres, event contractors and catering suppliers, as well as DFAT’s security and property teams.
Contribute to the planning of high-level visits and events/meetings, oversee logistical arrangements and contribute to briefings.
Perform other duties and backup as required.


Qualifications/Experience/Behaviours


Relevant qualifications and/or a strong track record of experience in one or more of the following fields: event management, public or cultural affairs.
Experience in planning large social or formal functions, including guest list management and contracting.
Digital media literacy, familiarity with popular platforms, ability to develop and run social media campaigns and strategies.
Strong communication skills for stakeholder engagement and providing advice.
Excellent interpersonal and organisational skills. 
Strong adherence to ethical behaviour and ability to work flexibly in a diverse work setting.
Sound judgement and decision-making when prioritising multiple deadlines to deliver work in a timely manner.
Highly motivated and able to work mostly independently or under limited guidance.
Strong organisation and time management skills, attention to detail and ability to multi-task and reprioritise in response to changing requirements.
Capacity to plan and set priorities, and work with limited supervision as a productive member of a small team.
Demonstrated ability to be creative, take initiative, recognise opportunities for improvement, and implement change. more

Senior LE3 Visa Processing Officers (VPO) work under the general direction of a manager to review, progress, assess, and finalise varying aspects of visa applications. LE4 Senior Visa Processing Officers (SVPOs) provide more specialised and skilled visa support to their Team Leader. They work more independently on special projects and can assist with more complex case management.

The key... responsibilities of these positions include, but are not limited to:


Undertaking visa related casework. Applying the relevant legislation and policy to support lawful and fair decisions in accordance with the relevant guidelines and regulations
Working within stated service standards in a pressured environment, escalating sensitive and complex cases to senior staff in accordance with office protocols
Preparing moderately complex written documentation for visa applicants and client correspondence
Liaising with internal and external stakeholders on moderately complex operational and administrative matters
Preparing recommendations for senior staff based on research and well-established policy and practices
Maintaining records, including, but not limited to, client files and financial management
Organising and taking responsibility for own workload, working cooperatively and harmoniously to deliver services in accordance with the client service charter standards and program outcomes
Supporting risk management strategies and integrity standards in visa processing, including by maintaining knowledge of risk profiles and indicators in caseloads and reporting integrity concerns and trends
Investigating the integrity of documents and other information in connection with visa applications
Requesting and reviewing additional information to support visa applications
Working in a team environment, assist with team tasks and assist with training of new staff


Required qualifications/experience:


Strong written and oral English communication skills
Demonstrated sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison, and representation, preparing reports and correspondence
Demonstrated ability to respond and adapt to change. apply initiative, flexibility, and willingness to pursue continued improvement in the context of change within the organisation
Highly developed time management skills, both individually and as part of a team, and the ability to work effectively, cooperatively, and flexibly in a team environment to respond to priorities and meet deadlines
Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases
Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems


Desirable qualifications/experience:


Tertiary qualifications in a relevant field
Experience in an application processing environment more

LE3 Visa Processing Officers (VPO) work under the general direction of a manager to review, progress, assess, and finalise varying aspects of visa applications. LE4 Senior Visa Processing Officers (SVPOs) provide more specialised and skilled visa support to their Team Leader. They work more independently on special projects and can assist with more complex case management.

The key... responsibilities of these positions include, but are not limited to:


Undertaking visa related casework. Applying the relevant legislation and policy to support lawful and fair decisions in accordance with the relevant guidelines and regulations
Working within stated service standards in a pressured environment, escalating sensitive and complex cases to senior staff in accordance with office protocols
Preparing moderately complex written documentation for visa applicants and client correspondence
Liaising with internal and external stakeholders on moderately complex operational and administrative matters
Preparing recommendations for senior staff based on research and well-established policy and practices
Maintaining records, including, but not limited to, client files and financial management
Organising and taking responsibility for own workload, working cooperatively and harmoniously to deliver services in accordance with the client service charter standards and program outcomes
Supporting risk management strategies and integrity standards in visa processing, including by maintaining knowledge of risk profiles and indicators in caseloads and reporting integrity concerns and trends
Investigating the integrity of documents and other information in connection with visa applications
Requesting and reviewing additional information to support visa applications
Working in a team environment, assist with team tasks and assist with training of new staff


Required qualifications/experience:


Strong written and oral English communication skills
Demonstrated sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison, and representation, preparing reports and correspondence
Demonstrated ability to respond and adapt to change. apply initiative, flexibility, and willingness to pursue continued improvement in the context of change within the organisation
Highly developed time management skills, both individually and as part of a team, and the ability to work effectively, cooperatively, and flexibly in a team environment to respond to priorities and meet deadlines
Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases
Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems


Desirable qualifications/experience:


Tertiary qualifications in a relevant field
Experience in an application processing environment more

About the Department of Home Affairs
The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.
Immigration Programs Division delivers the... permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.
About the position
Under direction of the Corporate Services Manager, the Corporate Services Officer performs a range of general administrative and corporate enabling duties to support the office. The position will also assist with the assessment and/or finalisation of Australian visa applications. These duties include completing appropriate verification activities to ensure the integrity of Australia’s migration program.
The key responsibilities of the position include, but are not limited to:

Perform routine finance and general administrative duties in accordance with departmental guidelines.
Maintain office equipment and order office consumables and supplies as needed.
Develop and maintain relationships with internal and external stakeholders on a broad range of business functions.
Support the visa team casework (assess, investigate, decide) for temporary and/or permanent entry to Australia by applying relevant legislation and policy to make lawful and fair decisions.
Prepare written documentation for visa applicants, including the preparation of visa decision records and client correspondence.
Respond to and resolve routine telephone and emails queries and refer complex enquiries and provide information by phone and in writing.
Organise and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes.
Provide general administrative support and support other roles, as required.

Qualifications/Experience

Fluent oral and written English communication skills.
Demonstrated administrative and client service skills.
Strong interpersonal skills and ability to develop and maintain productive working relationships with colleagues and clients
Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems.
Sound organisational skills and judgement and the ability to work productively as part of a small team.
Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases. more

The key responsibilities of the position include, but are not limited to:

Have a solid understanding of relevant migration legislation and policies to assess and make fair, reasonable and lawful visa decisions on Family Migration visa applications.
Provide accurate, timely, consistent and appropriate information to visa applicants in accordance with relevant legislation and policy. 
Adhere to... agreed assessment targets, timeframes and the Quality Assurance framework and benchmarks.
Analyse various sources of information and determine the authenticity of visa applications and documents to make decisions.
Exercise sound reasoning and judgement within defined parameters, client service standards, and established procedures and protocols.
Liaise with internal and external stakeholders on complex operational and administrative matters
Prepare recommendations for senior staff based on research and well-established policy and practices
Support risk management strategies and integrity standards in visa processing, including by maintaining knowledge of risk profiles and indicators in caseloads and reporting integrity concerns and trends 
Investigate the integrity of documents and other information in connection with visa applications and Identify and report integrity concerns and trends and participate in integrity support activities
Support the Department’s visa reform agenda, including by identifying and implementing business process efficiencies. 

Qualifications/Experience

Essential:

A requirement of this position is that the applicants to be a citizen of Australia, Canada, New Zealand, the United Kingdom, the United States or a European Union country.
Applicants must be able to lawfully work and reside in Kenya.
Self-motivated, outcomes focussed and demonstrated ability to work quickly and independently.
Experience working with, or the ability to acquire a sound knowledge of, Australian migration legislation and procedures.
Resilient and able to work and adjust to a quickly changing operating environment demonstrating flexibility, reliability, adaptability, initiative and resourcefulness.
Well-developed communication, interpersonal and liaison skills, with the confidence to network and communicate with diverse target sectors across the region.
Demonstrated ability to develop and nurture productive working relationships.
Proven analytical, research and decision-making skills, including accuracy and attention to detail and the ability to identify integrity risks and trends. 
Excellent written and spoken communication skills in English.
Ability to set priorities and organise workloads to achieve outcomes and meet deadlines.
High degree of personal drive and integrity, and the ability work flexibly and adapt to changing requirements.
Excellent organisational skills, including the ability to perform under pressure, manage high work volumes and set priorities with a high degree of commitment and initiative,

Desirable:

Relevant tertiary qualifications and/or experience working in a similar visa processing role.
Interviewing skills more