Key Responsibilities


Business Development & Sales
Identify and actively engage potential clients through outreach, referrals, and networking
Develop tailored engagement strategies for different market segments
Conduct product demos, solution pitches, and boardroom presentations
Maintain a strong sales pipeline and deliver on acquisition targets
Collaborate with internal teams... (product, marketing, operations) to align on client needs
Client Engagement & Account Management
Build and manage long-term relationships to ensure client satisfaction and retention
Guide clients through onboarding, training, and adoption of Craft Silicon solutions
Collect and share client feedback to continuously improve products and services
Market Research & Strategy
Monitor market trends, competitor activity, and evolving customer needs
Provide strategic recommendations based on industry and regulatory insights
Reporting & Performance Tracking
Deliver accurate and timely weekly, monthly, and quarterly sales reports
Track KPIs and maintain up-to-date conversion and pipeline data
Event Coordination
Represent Craft Silicon in expos, forums, and business development events
Support visibility and lead generation through strategic event participation
Additional Duties
Take on additional responsibilities as assigned by management


Qualifications & Skills


Bachelor’s degree in Business, Marketing, Finance, or a related field
2–5 years of experience in business development, preferably in fintech or financial services
Excellent communication, presentation, and negotiation skills
Proven ability to build and convert a strong pipeline
Strong understanding of SACCO, banking, and microfinance industry dynamics in Kenya
Self-starter with a passion for technology and innovation
Willingness to travel and meet clients as required more

As an Account Manager, you will take ownership of a portfolio of clients, ensuring long-term satisfaction, retention, and growth. You'll be responsible for identifying upselling and cross-selling opportunities, managing renewals, and driving business development initiatives that enhance customer value and increase revenue.

Key Responsibilities


Client Relationship Management
Serve as the... primary point of contact for assigned accounts
Build and maintain strong, long-lasting relationships with key decision-makers
Ensure high levels of client satisfaction through proactive engagement and support
Sales & Business Development
Identify and close upselling and cross-selling opportunities within existing accounts
Drive renewals and negotiate contract terms to align with company objectives
Prepare and execute strategic account plans to meet revenue targets
Product & Solutions Advocacy
Conduct product demonstrations and solution presentations for clients and prospects
Articulate the value proposition of Craft Silicon’s solutions clearly and persuasively
Stay informed about product updates, industry trends, and competitors
Internal Collaboration & Feedback
Work closely with sales, product, and marketing teams to deliver a cohesive client experience
Channel structured client feedback to product teams for continuous improvement
Performance Monitoring & Reporting
Track account performance, provide regular updates to management, and forecast sales opportunities
Maintain accuracy and transparency in CRM and reporting tools
Events & Representation
Represent Craft Silicon at client events, expos, trade shows, and industry forums to strengthen visibility and partnerships


What We’re Looking For


Bachelor's degree in Business, Sales, Marketing, or related field
3–5 years of experience in account management, preferably in software, fintech, or IT services
Proven ability to manage multiple client relationships and meet revenue targets
Strong negotiation, presentation, and communication skills
Ability to understand client business needs and translate them into technical solutions
Self-motivated, proactive, and team-oriented
Familiarity with CRM tools and reporting platforms more

We’re looking for a Project Manager who gets software, speaks fluent “delivery,” and knows how to make things happen.

What You’ll Be Doing:


Leading end-to-end software development projects (yes, from 0 to 100)
Bridging the gap between devs, QA, and clients
Keeping track of progress, risk, and delivery timelines like a pro
Keeping stakeholders in the loop—always
Making sure the... final product hits the brief, every time
Prepping reports, docs, and other fun stuff


What You’ll Need:


A degree in IT, Project Management, or something similar
3+ years running tech projects (fintech is a big plus)
Agile, Waterfall—you get both
Business analysis skills to decode client needs like a champ
PMP/Prince2/Scrum certs? Even better!


Why Join Us?


You’ll work on next-gen fintech products that are reshaping the game
A collaborative culture where ideas = action
Real chances to grow, learn, and lead more