REPORTING TO: DIRECTOR

OVERALL PURPOSE OF THE JOB

The Head of Technical will oversee all technical operations, including the design, installation, maintenance, and support of electronic security systems such as CCTV, Access control, alarm systems, perimeter fencing, fire detection, and integrated security management systems. The role demands strong leadership expertise, innovation,... client-focused service delivery, and strategic planning to support business growth.

KEY RESPONSIBILITIES


Lead, mentor, and manage the technical team 
Develop and enforce Standard Operating Procedures (SOPs) and technical documentation
Drive innovation by cutting-edge security technologies and systems 
Prepare technical proposal, system designs ,and cost estimates
Ensure adherence to project timelines, budget, and quality standards
Design and implement security systems: CCTV, alarm systems, access control, electric fencing, biometric systems, fire detection and integration platforms.
Oversee end-to-end project management from design, costing, and proposal development to installation, commissioning and after-sales support.
Develop and manage the technical department budget, including procurement equipment and software
Identify risks and implement risk mitigation strategies within technical projects and operations.
Analyze market trends and identify opportunities for new service solutions.
Providing technical expertise to Clients and during tender processes.
Act as the technical point of contact for key clients, ensuring excellent services delivery and client satisfaction
Manage service level agreement ( SLAs) and customers support programs
Stay updated with industry trends and recommend upgrades and innovations


QUALIFICATIONS & EXPERIENCE 


Bachelor’s degree in Electrical Engineering, Electronics Engineering / Telecommunications  or any other related field 
Professional certifications will be an added advantage
At least three (3) years experience in technical leadership role, preferably in private security industry
Excellent understanding of Integrated Security Solutions (Intruder Detection and Alarm, CCTV, Access Control, Fire Detection and Alarm)
Strong problem-solving skills and attention to detail.
Excellent administration,  communication and customer service skills
Valid driving license will be added Advantage


KEY SKILLS AND COMPETENCIES 


Leadership and team management skills
Excellent project management and organizational skills
Strong communication and interpersonal skills, both verbal and written
Customer focused with excellent problem solving abilities
High level proficiency in security system software and hardware
Budgeting , costing and financial management skills more

OVERALL SUMMARY


We are seeking an experienced and highly motivated Private Security Trainer to join our team. The successful candidate will deliver high-quality training programs, ensuring participants meet industry standards and develop practical, real-world security skills. His primary base will be in our Kisumu regional office.


KEY RESPONSIBILITIES


Training processes and... policies in line with ISO 9001-2025 requirements
Design, develop, and deliver engaging security training programs, including classroom-based and practical exercises.
Update training content to reflect current best practices and emerging threats.
Assess trainees' progress through evaluations, practical tests, and written examinations.
Carrying out assignment induction to the new security force and ensure that they are well versed with assignment instructions before deployment at the assignment
Carrying out training analysis
Proactively source for Recruits
Prepare monthly reports and share with the management
Undertake client liaison visits and file relevant reports
Conducting weekly inspection of the force and cleanliness of their workplace and submitting reports with comments and recommendations.
Undertake periodic supervision duties by ensuring that security officers in the assignments adhere to service level agreement (SLA) and sign the daily checklist and have it delivered to the management for further review and action
Ensuring that all those under supervision always maintain the high standards of discipline and tact
Carrying out assignment induction to the new security force and ensure that they are well versed with assignment instructions before handed over to the Senior Security officer.
Field intelligence and emerging technologies of the industry.
Plan for and attend Timam parades on a weekly basis and file a report with the management
Submission of carefully reviewed and complete recruits’ files to Human Resource Manager
Undertake training activities


EDUCATIONAL REQUIREMENTS:


Bachelor’s Degree in Security Criminology or Equivalent
Training of Trainers (TOT) Certification
Certified Security Trainer certificate or Equivalent
First Aid and CPR Certification
Valid certificate of good conduct
Driving/Riding license will be an added advantage


QUALIFICATIONS AND EXPERIENCE


Proven experience as a private security trainer or in a related security role for at least 3 years.
Relevant certifications (e.g, PSRA).
In-depth knowledge of security operations, procedures, and industry regulations.
Strong instructional and public speaking skills.
Experience in designing training materials and delivering effective programs.
Ability to adapt to diverse learning styles and needs.
Physical fitness to demonstrate practical security techniques.


PERSONAL ATTRIBUTES


Military, law enforcement, or extensive private security background.
Familiarity with first aid, crisis management, and advanced security technology. more

REPORTING TO:  OPERATIONS MANAGER
OVERALL PURPOSE OF THE JOB

We are seeking to recruit a competent technical assistant who is of high integrity and self-driven to join our dynamic team. The technical assistant will ensure quality installation, quality maintenance and service of electronic security systems. The ideal candidates should have vast experience as a technical asssitant specifically... in the security industry, serve as a point of contact for customers with queries about technical products and issues:

KEY RESPONSIBILITIES

Install, program, maintain, and repair various alarm systems including burglar alarms, fire alarms, CCTV, and access control systems.
Installation of perimeter protection/electric fence
Conduct thorough inspections and testing of installed systems to ensure proper functionality.
Respond promptly to service calls and troubleshoot issues to determine appropriate solutions.
Training clients on usage of security systems ensuring customer satisfaction
 Assist in conducting technical assessments
Provide quality service to both internal and external customers by completing all tasks accurately and within the set time frame
Ensure that safety regulations are adhered to on the technical areas touching on the company and its clients
Record and maintain technical records i.e. worksheets, service schedules, job cards
Preparation of technical quotation needed by prospective clients
Any other duties that may be assigned by seniors from time to time

KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPENTENCIES
EDUCATION

Bachelor’s Degree in electrical/electronic engineering or any other relevant qualification; additional certification is a plus.
3 years proven experience in the technical security industry
Must be experienced in installation and maintenance of: Alarm, CCTV, Access Control, Fire Alarm, Vehicle Barriers Systems, in line with KSIA technical standards.
Experience in working in fast paced target driven environment
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
A valid Driver’s/Rider’s License with a minimum of five years continuous driving/riding experience

PERSONAL COMPENTENCIES

Knowledge of office management systems and procedures
 Proficiency in Computer Skills
Planning, organizing & management skills
Dealing with changing circumstances
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Able to work under pressure and tight deadlines. more