Project and personnel management


Overall ownership and responsibility for achieving profit targets throughout the East Africa region and across all CSC practice areas
In conjunction with the Finance Manager ensure accurate and timely forecasting
Day to day management and professional development of all CSC personnel
Manage and drive the commercial and quality aspects of all live... projects
Ensure all projects are being delivered on time and in budget
Project and resource planning to maximise team utilisation, working closely with EMEA colleagues
Identify and resolve consultant skill gaps and department needs and implement new strategies to increase quality and efficiency, including short focus training sessions for the team


Business development


Hold meaningful client relationships that directly contribute to individual sales and service line targets
Support the development of innovative products and services that address client need that help maintain the Company at the forefront of the sector
Overall responsibility for all CSC client proposals
Seek opportunities to develop multi-service line opportunities that showcase the full range of Control Risks’ capabilities to support clients.
Maintain, build and develop a strong network of existing and future client contacts within the design, construction and infrastructure sectors and consistently develop the company’s positioning with them to enhance business development and secure higher fee-earning engagements.
Become involved in the dynamic account management environment in conjunction with the management team and global M&P colleagues
Client delivery
Delivery, management and coordination of all CSC related consulting tasks, with particular emphasis building sustainable, long term client relationships
Service multiple consultancy assignments concurrently working in collaboration with service line leads to utilise regional resources as necessary
Support the development of innovative consulting products and services that address client need, and that help maintain the Company at the forefront of the sector.


Requirements


Experience of operating and delivering projects in Africa, including in high risk environments
Proven experience of successfully driving teams to reach the strategic and operational goals
Commercially astute when planning and pricing project in terms of time, resource and outcomes
Proven experience of effectively assisting, reviewing, and providing feedback to team members and improving output
Relevant role of having successfully built effective and strong client relationships
Professional qualifications and membership in field
Project management skills within a commercial/consulting environment
Strong commercial focus (financial management skills, legal and contractual skills) and leadership
Good client (both internal & external) management and consulting skills
Effective decision making & judgment
Assertiveness and drive with strong influencing skills
People leadership skills, including the ability to inspire and drive the performance of a team of security professionals
Strong interpersonal skills – building trust & rapport
Excellent communication skills – written & oral (informal and presentation to board level)
Analyses situations and looks at broader picture
Realigns the team to drive organisational success
Innovates to create and deliver value to meet the needs of the organisation, its market and clients
Makes decisions which drive high performance and meet client needs
Balances risks with decision making, being prepared to mitigate risk
Acts decisively and makes tough decisions even when under pressure
Drives self and team to deliver against objectives and to meet client needs
Leads by example – sets and generates commitment to goals, managing team to meet / exceed targets
Inspires a determination to achieve high standards more

As a Project Coordinator, you will be part of an established high performing team accountable for coordinating all aspects of business administration associated with the lifecycle of a project. You will provide first class operational support along with enterprising solutions in respect of the project lifecycle; in particular, ensuring the swift and accurate administration of project data and... client invoices and the appropriate use of systems and processes.

The key purpose of the Project Operations team is to:


Place the client at the center of what we do making it easy and desirable to do business with us, ensuring we turn revenue into cash as quickly and efficiently as possible.
Reduce the administrative burden to consultants so they can spend more time with our clients.
Ensure and maintain a system of governance for the accurate and timely use of systems and process inline with regional and global standards and polices.


Tasks & Responsibilities

Project Coordination


Lead project set up process within Control Risks internal enterprise systems
Coordinate data sites & project timelines
Qualify supporting documentation & data
Liaise with intercompany offices
Act as point of contact for project administration
Provide ad-hoc support to project managers


Client Project Coordination - Financial


Lead end to end project invoice process
Process project costs - subcontractor, vendor invoices
Liaison to finance teams and credit control
Qualify project data for financial reporting, project management & invoicing
Qualify & approve client & I/C invoices


Client Service


Collaborate with client on-boarding procedure & liaise with clients administrative teams
Qualify client documentation in relation to invoicing
Ensure ease of transaction between Control Risks & client


Operational


Support the implementation of standard operating procedures
Identify issues with & exceptions to standard processes or procedures
Identify systems errors, data issues and raise for solutions


Requirements

Knowledge and experience:

Essential


Prior administrative experience, ideally in related field.
Raising client invoices and collating supporting backing documentation from multiple sources.
Intermediate Excel skills.
Ability to quickly assimilate and understand information to recognise what action is required.


Preferred


Knowledge of Relativity or similar e-discovery software platform
Downloading and manipulating data sets to fit different formats
Prior experience of communicating with clients/ customers
Prior experience of using multiple internal enterprise systems


Qualifications And Specialist Skills


Educated to degree or similar workplace experience.
Strong IT skills including Microsoft Outlook, Word, Power Point and Excel; MS Dynamics 365 & SharePoint would be advantageous
Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts
Good organisational and prioritising skills
An ability to identify problems, understand the complete impact of them and see challenges through to a conclusion
Accurate with eye for detail. more

Task and responsibilities


Manage embedded consultant Services and client requirements across East Africa on a day-to-day basis.
Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals.
Identify, analyse, and assess risks and develop appropriate risk mitigation strategies for our clients.
Deliver and manage protective services... engagements, including in high-risk locations.
Support and drive the development of resource management tools, including enhancing consultant information storage and accessibility.
Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards.
Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
Support resource management including maintenance of a live database, and the selection, recruitment, training, contracting and deployment of consultants for client projects.
Collaborate with the wider Operations Management team in the management of all engagement's tasks throughout Africa, Europe, & Middle East as required.
Regularly work directly with clients as a senior subject matter expert.
Maintain and expand business relationships through collaboration with clients.
Identify and advise on opportunities to improve operations management processes and implementation.
Deliver high-quality work in response to identified needs of existing and new clients including consulting engagements where appropriate.
Maximise revenue and profitability of tasks / embedded consultancy engagements.
Ensure all projects are being delivered on time and in budget.
Work closely with HR colleagues to support effective consultant onboarding.
Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication.
Ensure that consultants are effectively supported by Control Risks.
Identification, vetting and management of third-party providers across the region.
Work with the Business Operations team to ensure project administration is of the highest standard.
Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration.


Requirements

Essential


Has a detailed understanding of the East Africa operating environment..
Experience in delivering and managing protective services.
Ability to work calmly in high stress environments.
Excellent English verbal and written communication skills with an understanding of basic Swahili
Demonstrated knowledge of security analysis and risk assessments of physical security or security operations and planning.
Be experienced in basic communications and radio use/procedures.
Provide risk management planning and performing qualitative risk analysis.
Be able to define and estimate project activities and resources.
Experience with acquiring, developing, and managing project teams.
Project / commercial management skills.
Education to degree level / or relevant commercial experience.
Developed IT skills (Microsoft Office).


Preferred


Master's degree.
Security / Risk consulting qualification.
Training qualification. more

Writing analysis


Provide regular and high-quality coverage of relevant developments affecting the business environment in the Great Lakes and East African region for clients subscribing to Seerist, Control Risks' online subscription service. This will include writing succinct updates on trends and developments across the region in domestic politics, government policy, regulation,... humanitarian, operational and security issues.
Depending on team capacity and client requirements, this will also periodically require writing analysis and responding to requests on other East African countries.
Collaborate with colleagues in other geographical regions on analysis of crosscutting pan-African or global issues and trends where required (geopolitics, sustainability, technology, etc.).


Consulting and client engagement


Undertake research for bespoke projects on the Great Lakes and East African region under the direction of senior analysts.
Assist in writing proposals for bespoke consulting work on the region, in consultation with analysts and consultants.
Contribute to the development of compelling client deliverables and propose innovative ways to present facts and analysis to clients and assist in preparing the presentation of research in formats including PowerPoint.
Support and contribute to the delivery of consulting engagements for the wider Africa region as required.


Demonstrating expertise


Maintain a high level of regional and country expertise on the Great Lakes and East Africa region through research, attendance at relevant seminars and research trips.
Create and maintain country-, regional and sector-specific databases as required.
Lead team discussions about political and business risk issues in the Great Lakes and wider East Africa region and topical developments in the region.
Work closely with other analysts covering East Africa. This will include challenging and accepting feedback on own analysis, and ensuring coherence with other analysts.
Develop and effectively manage government, academic, journalistic and business contacts in the region and share knowledge about sources with other members of the desk. Use source information astutely and conduct in-person research as and when required, respecting client confidentiality.


Marketing and business development


Contribute to company-wide promotional publications, press releases and sales initiatives.
Provide research to support team responses to media queries in the region.


Requirements


Knowledge and understanding of key political, regulatory, sector and operational risks for business in Great Lakes countries (particularly Congo (DRC) and Uganda but also Rwanda, Burundi, Kenya and Tanzania).
Professional experience in consulting, political and security risk analysis, emerging market analysis, market intelligence, public policy, academia, or government, with a primary focus on East Africa (whether focused primarily on the Great Lakes countries or the East Africa region as a whole).
Practical experience of living, working or travelling in Congo (DRC), Uganda, Rwanda and Burundi.
Proven ability to write and verbally communicate with authority and clarity, particularly for commercial and / or non-expert audiences.


Preferred:


Previous professional experience of political risk analysis on the region and familiarity with business-focused research.
Network of professional contacts in the East Africa region (public and private sector, policy and academia, journalism, government, etc.)
Previous professional experience covering the mining, energy or international development sectors.
Additional language capabilities are a plus (French, Swahili). more

This role combines project and personnel management, business development, and direct client delivery. It requires commercial and technical knowledge, along with direct relevant experience of delivering across all (or a majority of) CSC disciplines.

Tasks and Responsibilities
Project and personnel management (25%)

Overall ownership and responsibility for achieving profit targets throughout... the East Africa region and across all CSC practice areas
In conjunction with the Finance Manager ensure accurate and timely forecasting
Day to day management and professional development of all CSC personnel
Manage and drive the commercial and quality aspects of all live projects
Ensure all projects are being delivered on time and in budget
Project and resource planning to maximise team utilisation, working closely with EMEA colleagues
Identify and resolve consultant skill gaps and department needs and implement new strategies to increase quality and efficiency, including short focus training sessions for the team

Business development (45%)

Hold meaningful client relationships that directly contribute to individual sales and service line targets
In conjunction with the Partner, East Africa and CSC practice leads develop and drive a regional CSC strategy that is ambitious, delivers growth and is sustainable while aligning with regional initiatives and priorities
Support the development of innovative products and services that address client need that help maintain the Company at the forefront of the sector
Overall responsibility for all CSC client proposals
Maintain, build and develop a strong network of existing and future client contacts within the design, construction and infrastructure sectors and consistently develop the company’s positioning with them to enhance business development and secure higher fee-earning engagements.
Become involved in the dynamic account management environment in conjunction with the management team and global M&P colleagues
Support the development of innovative consulting products and services that address client need, and that help maintain the Company at the forefront of the sector.

Client delivery (30%)

Delivery, management and coordination of all CSC related consulting tasks, with particular emphasis building sustainable, long term client relationships
Service multiple consultancy assignments concurrently working in collaboration with service line leads to utilise regional resources as necessary

Requirements

Experience of operating and delivering projects in Africa, including in high risk environments
Proven experience of successfully driving teams to reach their strategic and operational goals
Commercially astute when planning and pricing project in terms of time, resource and outcomes
Proven experience of effectively assisting, reviewing, and providing feedback to team members and improving output
Relevant role of having successfully built effective and strong client relationships

Essential

Professional qualifications and membership in field
Project management skills within a commercial/consulting environment
Strong commercial focus (financial management skills, legal and contractual skills) and leadership
Good client (both internal & external) management and consulting skills
Effective decision making & judgment
Assertiveness and drive with strong influencing skills
People leadership skills, including the ability to inspire and drive the performance of a team of security professionals
Strong interpersonal skills – building trust & rapport
Excellent communication skills – written & oral (informal and presentation to board level)

Solution Focused:

Analyses situations and looks at broader picture
Realigns the team to drive organisational success
Innovates to create and deliver value to meet the needs of the organisation, its market and clients
Makes decisions which drive high performance and meet client needs
Balances risks with decision making, being prepared to mitigate risk
Acts decisively and makes tough decisions even when under pressure
Drives self and team to deliver against objectives and to meet client needs
Leads by example – sets and generates commitment to goals, managing team to meet / exceed targets
Inspires a determination to achieve high standards

One Firm:

Understands and translates key drivers and capabilities for business and team performance

Commercial Acumen:

Ensures sound commercial awareness applied to all solutions, harnessing margin improvement. 
Encourages a commercial approach and understanding in our teams

Personal Effectiveness:

Sets and communicates clear direction for team to deliver work  in line with global / departmental goals and objectives more

The Senior Consultant (SC) is an integral member of the wider EMEA Forensic Investigations practice. The role requires the SC to exhibit technical excellence, the ability to build relationships and the desire and capability to leverage technology to deliver efficient and innovative work. The SC is expected to work with other members of Forensics practice and help to build Control Risks' reputation... in the marketplace.

Tasks and responsibilities

Support the scoping, management and delivery of compliance and forensics projects (this will include proactive and reactive service offerings)
Lead response to Requests for Proposals (RfP’s) as well as Expressions of Interest (EOI’s)
Actively engage in business development activities with legal / compliance buyers
Work with other members in the practice to build Control Risks’ presence and reputation in the market.
Provide coaching and mentoring to junior team members

Time in the role is expected to be divided between four areas as set out below:
Technical Delivery (60% of Role)

Exhibit technical expertise in the delivery of Forensics engagements
Contribute towards the development of proposal documents
Ability to put together compliance and fraud risk management training packs as well as take part in delivering training
Proactively engage with the forensic technology team and, specifically, our global data analytics team and identify opportunities for application of technology solutions in engagements
Possess a good understanding of forensic technology applicability including the use of various e-discovery platforms
Showing initiative in participation on thought leaderships across East Africa
Act as a senior executive on engagements of lesser complexity, taking full responsibility for the delivery of projects
Motivate and mentor junior members to achieve full individual and team potential

Operational & Risk (15% of Role)

Develop appropriate scopes and project budgets and ensure that engagements are delivered to time and budget
Capture and utilise relevant project data to manage project profitability
Monitor and mitigate risk on engagements

Business Development & Growth (15% of Role)

Build Control Risks’ visibility and credibility in the marketplace
Maintain and update our Client Relationship Management tool with relevant business information on our contacts, clients and opportunities
Strengthen and expand personal network of contacts and legal / compliance buyers

Professional Development (10% of Role)

Take ownership of personal development

Requirements

Experience in structuring, managing and delivering Forensics projects in Kenya and in the broader S.S Africa market
Experience and knowledge of delivering on fraud risk management engagements
Ability to draft sound forensic investigations reports
Demonstrable interpersonal skills and an ability to work effectively in teams
Knowledge of fraud and corruption investigation techniques and procedures
Exposure to business development and improving engagement margin on consultative projects
Experience dealing with clients in the public and private sectors as well as with NGO’s
The ability to build relationships internally and externally with stakeholders at all levels within an organisation more

Tasks and Responsibilities

Designing for our engagements, including technical security reviews, audits, design surveys, installation inspections and approvals, working at client sites and in the office
Designing physical and electronic security systems
Producing reports, specifications, and drawings through all RIBA Plan of Work stages

Requirements

You will have an interest and some... experience in physical security design, such as:
National and international standards and installation practices
Fencing, gates, walls, doors and facades
Physical and electronic security design consulting across RIBA Plan of Work stages within multiple sectors within the built environment across Europe and Africa
Developing interpersonal/relationship skills
Commitment to continuous professional development
Regional experience on-the-ground in Africa
Design-related software, e.g. AutoCAD, Revit, SketchUp, MS Project and other relevant software experience
Good communication skills both written and verbal

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. more

Description

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success.
We seek a highly motivated and seasoned professional with creativity, initiative,... teamwork and office management skills to lead our Nairobi office admin function.

Tasks and Responsibilities

Ensure all internal and external regulatory and legislative processes are in place with regular tracking and follow up on introduction of new legislative processes.
Ensuring the office environment and procedures meet health and safety DOSH regulations by carrying regular risk and general assessment within the office.
Ensure timely processing of expatriate’s work permits and special pass to the point they are issued with alien cards including support on visa applications, flights bookings and accommodation for consultants, visitors and new joiners.
Lead on managing the company’s compliance on vendor and subcontractor vetting processes to ensure company policies and standards are met.
Comply with the DRAD policy by reviewing all the data stored following the global strategy on shared drive.
Information and clear desk policy-Constant reminder to the team on the clear desk policy and adherence to ensure compliance and avoid information security breach (Ensure security, integrity and confidentiality of data)
Business Continuity Plan for the Nairobi hub Update and regularly test the Business continuity plan (BCP) to identify weaknesses, gaps and areas of improvements.
Update risk register with the current emerging issues that could affect the business.
Manage all the group and local insurance policies.
Management of the company employee pension scheme with onboarding and regular updates on employee statements handling Q&A raised.
Support timely preparation and submission of periodic inventory reports: coordination of physical verification of inventory items.
Assist on briefing new joiners, orienting them on company policies, behavioural expectations and settling them in the office.
Maintaining of all employee records including but not limited to employment contracts, personal details forms.
Supervise the administration support team (Receptionist,2 Drivers and the office cleaner) in the facilitation of day-to-day operations.
To undertake ad-hoc administrative tasks as and when required.
Management and maintenance of local site facilities and local supplier contracts.
Any other duties as may be delegated by the supervisor.

Requirements

A degree in security or business field qualification or its equivalent.
At least 10 years' experience in a busy international company' admin office.
Ability to quickly understand and assimilate information, and determine what action is required.
Prior experience of interacting with a variety of internal and external stakeholders (including clients).
Knowledge of local employment and business compliance regulations.
Good knowledge of Microsoft Office tools such as Word, Excel and PowerPoint.
Highly developed communication skills – written and verbal.
Fluent in English and Kiswahili

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
As an equal opportunity employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. more

Task And Responsibilities

Ensure all internal and external regulatory and legislative processes are in place with regular tracking and follow up on introduction of new legislative processes.
Ensuring the office environment and procedures meet health and safety DOSH regulations by carrying regular risk and general assessment within the office.
Ensure timely processing of expatriate's work... permits and special pass to the point they are issued with alien cards including support on visa applications, flights bookings and accommodation for consultants, visitors and new joiners.
Lead on managing the company's compliance on vendor and subcontractor vetting processes to ensure company policies and standards are met.

Requirements

A degree in security or business field qualification or its equivalent.
At least 10 years' experience in a busy international company' admin office.
Ability to quickly understand and assimilate information, and determine what action is required.
Prior experience of interacting with a variety of internal and external stakeholders (including clients).
Knowledge of local employment and business compliance regulations.
Good knowledge of Microsoft Office tools such as Word, Excel and PowerPoint.
Highly developed communication skills - written and verbal.
Fluent in English and Kiswahili

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. more