The Strategy & Innovation Fellow will play a key role in driving strategic and innovation projects to support the company’s growth and expansion. This role offers a unique opportunity to work on high-impact initiatives, shaping the future of healthcare financing in emerging markets. 

You will be responsible for leading and executing various strategic projects, which include but are not limited... to: 


Supporting the African expansion strategy by identifying opportunities and potential markets. 
Identifying key AI opportunities, solutions, and partnerships for our platform. 
Driving the development of innovative finance propositions. 
Driving the development of new commercial propositions. 
This role is ideal for a highly analytical, commercially minded professional with an interest in innovation, strategy, and market expansion. 


 WHAT YOU CAN EXPECT AS A STRATEGY & INNOVATION FELLOW: 


Lead and execute strategic projects that align with CarePay’s growth objectives. 
Conduct in-depth market research and analysis to identify new opportunities. 
Develop and test innovative healthcare financing and insurance solutions. 
Engage with key stakeholders, including internal teams and external partners. 
Collaborate cross-functionally with product, marketing, sales, and operations teams. 
Track key performance indicators (KPIs) to measure the success of strategic initiatives. 
Support the design and execution of new business models and partnerships. 
Any other relevant strategic support as needed. 


 YOUR AREAS OF KNOWLEDGE AND EXPERTISE: 


At least 2 years of working experience in strategy consulting or a similar field. 
University degree. 
Background in Healthcare or Insurance/InsurTech is a plus. 
Working experience in Kenya/East Africa is a plus. 
Knowledge of SQL, experience with data visualization tools, and/or coding is a plus. more

As a cloud engineer you are part of the technical platform team creating, maintaining and developing our infrastructure for running our business and supporting our engineering. As a team you own your backlog and take pride in achieving results. Your main task is to deliver quality solutions for our end users and at the same time keep the platform fit for the future. You guide and coach other team... members. Our main technologies are Java, AWS, SQL, Kubernetes, Datadog, Terraform, ArgoCD and Vault. You will be working with a diverse and driven team that prioritizes impact over cutting-edge methods. Yet at the same time you will continuously probe and explore new opportunities and technologies.

MINIMAL QUALIFICATIONS


MSc in Information Technology, Computer Science, Software Engineering, or related field
At least 5 years plus relevant cloud engineering experience
Experienced in AWS, Containers, Kubernetes, GitOps(Argo CD), Terraform, Hash Corp Vault.
Experience with GitHub or Bitbucket
Interest in global development and healthcare
Knowledge in data privacy and protection issues
Experience with implementation patterns for High Availability, Performance, Scale Out architecture, and Security Architecture. more

MAIN PURPOSE OF THE INTERNSHIP

Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are seeking a detail-oriented and highly motivated Payment Operations Intern to join our dynamic team. As a Payment Operations Intern, you will support the Payment Operations department in managing and optimizing payment processes, ensuring... accuracy and efficiency in payment transactions, and assisting with various administrative tasks.

KEY DUTIES AND RESPONSIBILITIES


Assist in timely and accurate processing and reconciling payments and receipts.
Support the management of payment gateways, ensuring seamless and prompt processing of all transactions.
Query data from various internal and external databases using database tools such as SQL, Snowflake and Metabase.
Provide technical and operational support for mobile money wallet-based products operations including Cash Advance and MyHealthFunds. This includes client support to Cash Advance, provider till operations, exit processing, system reconciliations and technical support to CALC users.
Co-ordinate the implementation of key initiatives across teams.
Generate, synthesize and analyze reports related to payment activities, presenting findings to internal and external stakeholders while identifying areas for process improvements.
Track key performance indicators and proactively identify and address areas requiring intervention.
Monitor and resolve payment discrepancies or issues, coordinating with internal teams and external partners as needed.
Assist in maintaining and updating payment records, ensuring full compliance with company policies and industry regulations.
Participate in the development and implementation of new payment processes and tools.
Provide general administrative support to the Payment Operations team, including data entry, document management and other operational tasks.


EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES





Bachelor’s degree in a quantitative field such as Financial Engineering, Actuarial Science, Statistics, Data Analytics, or a related discipline.
Strong analytical skills with attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL; knowledge of Python is a plus.
Excellent organizational and time-management skills with the ability to handle multiple tasks and meet deadlines.
Strong written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work collaboratively in a team environment and independently with minimal supervision.
Basic understanding of payment processing systems and financial principles is preferred.
Experience in insurance/healthcare is a plu more

MAIN PURPOSE OF THE INTERNSHIP

Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are seeking a motivated and detail-oriented Finance Intern to join our Finance Department. This internship provides an excellent opportunity to gain hands-on experience in various financial processes, including accounts payable, accounts... receivable, budgeting, and financial reporting. You will work closely with experienced professionals and contribute to the success of our team while developing your skills and knowledge in a dynamic business environment.

KEY DUTIES AND RESPONSIBILITIES


Assist with daily accounting tasks, such as invoice processing, data entry, and account reconciliation.
Support in ensuring efficient, timely and accurate recording and payment processing in Sage 300®
Support month-end and year-end closing processes.
Assist in bank reconciliations and supplier reconciliations.
Assist in preparation of tax schedules.
 Assist in supporting the annual audit by retrieving the sampled documents and preparing schedules.
 Assist in ensuring proper documentation and accounting for travel allowances & reimbursement vouchers and all other supporting documents.
Assist in the thorough review and verification of purchase transactions, ensuring appropriate purchase order matching, credit terms and adherence to appropriate authorization and budget confirmation and clearance.
Provide administrative support for financial tasks and contribute to improving internal processes.
 Perform ad-hoc tasks as required by the Finance Department.


MINIMUM QUALIFICATIONS


Bachelor’s degree in finance, Accounting, Economics, or a related field.
Proficiency in Microsoft Office, especially Excel (e.g., formulas, pivot tables, and charts).
Strong verbal and written communication skills.
Analytical mindset with attention to detail.


KNOWLEDGE AND EXPERIENCE REQUIRED


Basic understanding of accounting principles and financial concepts.
Experience with accounting software (e.g., Sage, QuickBooks, SAP or Oracle) is a plus.
Familiarity with data analysis tools or methods is advantageous.
Strong organizational skills and the ability to manage multiple tasks effectively.
A proactive attitude with a willingness to learn and adapt to new challenges. more

The Junior Claims Assessor will have the responsibility of ensuring that medical claims are vetted and that they meet the set objectives for a given project. The position will also involve giving detailed reporting on all the general findings from the claims vetted with the aim of improving project outcomes as well as enhancing system functionality.

KEY DUTIES AND RESPONSIBILITIES:


Verify... and analyze all data on claims and ensure these meet the project objectives as well as payer expectations for the various projects.
To send back simple yet detailed feedback to the provider team where claims do not meet the project expectations.
To ensure any general trends or inconsistencies noted are reported to the operations and provider teams.
Timely reassessing of claims re-submitted by the providers, ensuring the queries raised are understood, and following up with the provider team to ensure they are resolved.
Provide support to the customer call center to address medical queries that have been escalated to CarePay.
Document and be able to extract, present, or discuss provider practices or disease trends.
Deliver feedback and training aimed at addressing the trends picked from the claims assessment exercise.
Mapping generic rules to medical services, procedures, drugs and lab tests.
Participate in testing and documentation of selected CarePay systems.
Support with Case Management. 
Perform all other duties as assigned by the supervisor.


EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:


Degree / Diploma in Nursing or other suitable medical background or other closely related field.
Good understanding of private and public healthcare delivery.
Have a strong understanding of medical treatment protocols and cost-effective prescribing habits in relation to market segmentation.
At least 2 years’ experience in a busy hospital set-up. more

MAIN PURPOSE OF THE INTERNSHIP:

Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are looking for an intern to be part of our customer experience team.

During this time, the intern is expected to learn to confidently and knowledgeably provide the full suite of CarePay customer service offerings (e.g., call inquiries,... frontline, and backline customer support) to all parties contacting CarePay via the customer service hotline, social media, and other contact modes.

The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:


Higher Diploma in a related field
At least 1 year of experience in Operations or Customer Service
Strong customer relationship experience
Solid understanding of customer service and operations
Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
Typing skills (at least 30 words per minute preferred)
Excellent telephone skills
Excellent conflict resolution skills
Technical skills (preferably with telephone and order booking systems)
Excellent communication skills, both spoken and written
Excellent negotiation and interpersonal skills
Mental alertness
Assertiveness more

MAIN PURPOSE OF THE JOB:

We are seeking an experienced and dynamic software engineer with ASP.NET proficiency. This role will be responsible for developing, supporting and maintaining CarePay application software built on ASP.NET framework using C# programming language. This entails collaborating with other departments of the company to brainstorm, design, develop, test and continually improve... both existing and new application software on the CarePay platform. The aim will be to always be at the cutting edge of technology and to use the most efficient methodology to provide the best service to our clients.

KEY RESPONSIBILITIES:

Assessing, refining and conducting technical feasibility on user requirements
Translate refined user requirements into technical designs that can be implemented
Implement technical designs and accompanying testing code through application software programming on ASP.NET using C# programming language.
Build, implement and execute test strategies to validate technical implementations
Document technical designs and implementations as appropriate
Deploy technical solutions to appropriate runtime environments
Build and conduct monitoring on deployed application software
Provide support and maintenance activities on existing application software developed on ASP.NET C#
Assessing, documenting and implementing data protection / privacy requirements on application software
Demonstrating, training and writing operational manuals for application software developed
Assessing and implementing integration requirements with relevant third-party systems
Investigating, researching and prototyping new technologies that could be beneficial to the company in its mission
Document, improve or execute relevant engineering operational processes and procedures such as change management, root cause analysis processes etc
Document, improve or execute other relevant/general company processes and procedures such as compliance, company trainings etc.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

Degree qualifications in Information Technology, Computer Science, Software Engineering, or related field
Competency training or certification in software design, development or testing
Knowledge in software development fundamentals and development lifecycle
At least 3-5 years of work experience in a software development position
Experience and demonstrated competencies in application software programming using high level programming languages and development frameworks such as ASP.NET, C#, Spring, Java
Expertise and demonstrated competencies in RDBMS and NoSQL database systems, demonstrated competencies in MSSQL server added advantage
Expertise and demonstrated competencies in containerization technologies
Knowledge and competencies in cloud computing technologies
Knowledge in data privacy and protection issues

KEY SKILLS AND COMPETENCIES:

Excellent IT and computer programming skills
Technical documentation interpretation and writing skills
Strong analytical and problem-solving skills
Excellent organizational, and project management skills
Excellent written and verbal communication skills
Team working skills with ability to work with people at all levels, including non-technical staff
Training and presentation skills
Commercial awareness
Growth mindset
Integrity, credibility, professionalism, work ethic and a commitment to CarePay’s mission. more

Main purpose of the job

Provide IT Technical Support to users in terms of desktop support and helpdesk support.
Assist with maintenance and upgrading works.
Assist the system administrator to ensure proper equipment documentation as well as a physical inventory of assets.
Handle IT access control.
Assist in IT department-related administrative duties.
Installing and configuring computer... hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company (this may be in person or over the phone).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Bachelor's degree in IT, Computer science, Cyber security, or any information technology-related course.
At least 1 year of hands-on experience in IT support.
Ability to be creative and take an ‘outside the box’ approach.
Ability to show and take initiative with proactive attitude.
Excellent time management skills.
Strong ethics with an ability to manage confidential information.
Strong interpersonal skills, demonstrating professionalism in all dealings.
Excellent written and oral skills.
Must have the ability to work as part of a team. more

Main purpose of the job

Provide IT Technical Support to users in terms of desktop support and helpdesk support.
Assist with maintenance and upgrading works.
Assist the system administrator to ensure proper equipment documentation as well as a physical inventory of assets.
Handle IT access control.
Assist in IT department-related administrative duties.
Installing and configuring computer... hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company (this may be in person or over the phone).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Bachelor's degree in IT, Computer science, Cyber security, or any information technology-related course.
At least 1 year of hands-on experience in IT support.
Ability to be creative and take an ‘outside the box’ approach.
Ability to show and take initiative with proactive attitude.
Excellent time management skills.
Strong ethics with an ability to manage confidential information.
Strong interpersonal skills, demonstrating professionalism in all dealings.
Excellent written and oral skills.
Must have the ability to work as part of a team. more

As a Senior Data Engineer, your main task is to preserve the foundations of the Data team, that is extracting the value of all the data we collect at Carepay for the benefit of our members in low-income countries. You will also guide and coach fellow team members, you will help them grow, and you will maximize their impact. You will be working on infrastructure that is already set-up and... continuously improving with technologies such as: AWS, Singer, Snowflake, Airflow, DBT, and Metabase, and with them we invite you to change the vicious cycle of problems in healthcare.
CarePay is looking to hire a senior data engineer for our Nairobi and Amsterdam teams.
Main purpose of the job
What you’ll do

Set up ELT pipelines and productionize machine learning algorithms
You have experience with Data Warehousing, Airflow, AWS, Kafka and dbt
Security and GDPR are always part of your development cycle
Ownership of data quality in our datasets and data pipelines
Maintaining and improving our self-service data platform
Bring in your ideas and connect millions of people together
Be part of a multidisciplinary team including backend engineers, analytics engineers, cloud engineers, business analysts, data scientists and business owners
Continuously increase the scalability and maintainability of our architecture
Streamline our CI/CD pipelines with automated tests
Maintain and direct the team’s effectiveness and coach your peers
Be a pioneer and introduce new technologies: we’re always open to change!

Technologies we use

The latest versions of Java and Python
AWS, Kubenetes, Terraform, Helm Charts
Snowflake, Airflow, Singer, dbt, Metabase, Retool
Bitbucket Pipelines

‍About you

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent - or relevant experience
At least 5+ years of data engineer and/or software development experience
Experience with SQL, Python, Data Warehousing, DBT, Airflow and Kafka
Security and GDPR are always part of your development cycle
Have a cloud native mindset
Experience with GitHub or Bitbucket
Experience with Agile and Scrum frameworks
Experience setting up CI/CD tools and pipelines
Fluency in English (Dutch is not required) more