About the role:

Burn is seeking a mission-driven candidate to serve as the in-country Head of Electric Sales for BURN’s new line of electric cooking products. This role is an exciting opportunity to help shape and launch electric cooking across Africa. The Head of Electric Sales will focus on:


Developing and executing a commercial strategy to bring BURN’s electric products to the... designated country.
Quickly building a robust team to implement sales, aftersales, and administrative duties.
The setup, rollout, and management of the day-to-day activities for Burn’s electric stove products in the country by utilizing a commercially oriented mindset for product piloting and commercialization into new regions.
Working closely with the Electric Leadership Team in Nairobi to implement prior learnings, ensure new learnings are captured, and ensure new approaches answer key strategic questions and support data-driven decision-making that can help scale the business successfully.
Position sales agents as the primary gate keepers for acquisition of the right customers who are qualified to be onboarded as per the Customer Persona provided.


Duties and responsibilities:


Route-To-Market: Develop and execute an effective and efficient route-to-market strategy in line with commercial and carbon project requirements.
Team Management: Build, train, and manage a team of Territory Sales Managers and Team Leaders, and a network of over 1000+ Direct Sales Agents in the designated sales regions. Maintain sufficient ratio of TSM: TL: Sales Agents per HQ guidelines.
Carbon Monitoring and Evaluation: Ensure all Monitoring and Evaluation of carbon project requirements are adhered to, specifically that electric stoves are sold to households meeting predefined criteria and as per provided Customer Persona.
Agent Compensation: Advise the Management team on suitable compensation structures and incentive programs for the Direct Sales team. Ensure all data is available in a timely manner that allows for prompt payment of commissions.
Systems and Procedures: Ensure the Direct Sales team follows all procedures around CRM, inventory management, and cash collections. Coordinate with other departments to ensure all Direct Sales Agents have been trained appropriately on all relevant applications and tools.
KPI Management: Usage, Repayment and Sales are key performance indicators for all staff within the electric business in the country, and targets for the same as provided by HQ should be achieved.
Market Intelligence: In collaboration with the Carbon team, assist with the execution of carbon feasibility studies and other market research studies. Also ensure regular and prompt submission of electric competitor activities in the country.
Reporting: Produce analytical reports for the Management team on the performance of the Direct Sales Team, including analyzing key sales, marketing, carbon registration, and regional team performance metrics. Provide regular forecasts (city and region level) to the Management team.
Marketing Coordination: Together with the Marketing team, plan and lead the implementation of a range of below-the-line and above-the-line marketing activities as guided by HQ.
CFT management: Coordinating cross-functional electric team meetings in-country to ensure Electric Business objectives are being met.


Skills and Experience:


5+ years of experience in leadership and team-building positions, ideally in Eastern Africa
5+ years of experience in project management, program management/coordination in social enterprise
Experience in building and managing successful B2C sales teams from scratch, preferably with FMCGs, Solar Home Systems, and durable goods.
Experience in customer finance/PAYG
Bachelor’s degree in business management or in a related field.
Strong background in commercial & sales data analysis
Be able to adapt to a highly variable environment and change the scope and focus with ease. Thrive in a fast-paced creative environment with a culture of experimentation yet value the need to organize and plan.
Excellent attention to detail.
Excellent narrative writing and presentation skills.
Excellent communication skills — unafraid to speak up or take issues head-on.
Excellent interpersonal skills. more

Objective:


The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 
To ensure daily Business KPIs are met without Fail. 
Address and communicate all Issues that might impact the above proactively. 


Duties and Responsibilities:


Manage outbound and inbound phone calls.
For Outbound – Achieving the... daily calls and verification target.
For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets, and CSAT Targets (Q.A Score)
Ensure 100% follow-up for all dropped/abandoned calls, tickets& and any other Escalations within 24 hours
For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post post-escalation.
Attending All Pre-shifts, Weekly Performance reviews, Coaching, and Training Sessions
Adherence to call procedure and auto-fail parameters.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and all call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents (Adherence to the proper CRM documentation process)
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Other Duties and Responsibilities:
Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.


Skills and Experience


Excellent verbal communication and interpersonal skills
Fluent in English and French
Highly organized, punctual, and professional
Proactive attitude and takes initiative to problem solve.
Experience in customer-facing tasks (customer care, direct sales, relationship management, etc)
Working knowledge & experience in using MS Excel for data analysis and reporting.
Experience in leadership roles and/or organizing events. more

About the role


BURN is seeking a Junior Legal Counsel who reports to our Director of Legal with strong attention to detail and outstanding communication skills.


Duties and responsibilities:


Support the drafting, review, and negotiation of commercial transactions, contracts and other legal requirements, including distribution, supply, and procurement agreements related to... energy-efficient appliances and environmental commodities.
Provide legal advice on governance structures, ensuring compliance with statutory and regulatory requirements.
Assist with licensing, registration, and regulatory approvals for new market entries.
Assist in conducting due diligence on corporate ownership structures, investment opportunities, and equity transactions.
Review and provide legal guidance on lease agreements to ensure proper execution and compliance.
Oversee contract lifecycles by tracking renewals, amendments, and terminations to maintain compliance and business continuity.
Assist in developing and implementing internal policies to align business operations with legal and industry regulations.
Provide clear, well-researched, and strategic legal advice to support business, finance, and other teams, ensuring timely and efficient manners.
Working under the guidance of the DPO, assist in ensuring compliance with the applicable data protection act in all our operating markets and advise on privacy policies, security measures, and data breach management.
Review Burn contracts to ensure compliance with the applicable data protection laws.
Communicate and collaborate with regulatory authorities to ensure compliance with licensing requirements, statutory obligations, and industry regulations.
Assist in registering and enforcing trademarks, patents, copyrights, and trade dress.
Working with Senior Legal Counsel specialized in IP, develop strategies against counterfeit goods, brand impersonation, and IP infringements.
Any other tasks may be assigned by the Director of Legal.


Skills and Experience:


Bachelor’s degree in the legal field.
2 years post-qualification work experience.
Good knowledge of legal requirements and procedures.
Good oral and written communication skills.
Highly analytical with strong attention to detail.
Ability to be exceptionally organized and proficient at multitasking.
Good problem-finding and problem-solving skills. more

About the role

BURN is seeking an experienced, details oriented, exceptionally organized person to take on the role of a Project Co-Ordinator - Graphics and Packaging. The Project Co-Ordinator will work to co-ordinate the development of packaging solutions including boxes, user manuals and stickers (decals) for new product developments and existing product improvements.

They will be... responsible for supporting the team in all activities associated with the pursuit, order, capture, and execution of existing and future projects.

Duties and Responsibilities :


Synchronizing all project-related reports from start, including planning, resource management project execution, tracking, and maintenance to a formalized project closure
Develop and maintain summary level schedule reports: Gantt, milestone charts, and other tools used to support critical path analysis, near-term tasks work, priority-based resource allocations, performance variances, and to support cost-schedule integration
Defines all the project plan documents, including scope, schedules, financials, and risk management plans.
Integrate multiple schedules into a master project schedule, baseline, and status, and perform measurement baseline
Managing project teams during a project's lifespan by tracking their responsibilities, tasks, and progress.
Communicating with stakeholders, including team members and clients
Analyzing projects, identifying risks, and forming risk mitigation strategies
Monthly project reports
Ensures that the project is formally closed out and is properly documented as contractually agreed.  
Assist and coordinate with the team in discussing project development, costing, benefits, adjusting timing, and reducing risks impact
Coordinate with other managers to manage the project staff and manage resource allocation.


Skills and Experience:


A bachelor's degree in Project Management or a related field.
At least five years of experience in Project Management
The successful candidate must have PMI or PMP certification
Project management CAPM, PRINCE2 foundation certification is a great plus
Prior experience with office and project management tools (MS Project/Smartsheet)
Detail oriented.
Problem solver
Proactive.
Interpersonal skills . Excellent communication and presentation skills.
Good in using MS tools; Excel, Word, and PowerPoint.
Action-oriented.
Experience in Graphic or Product design is desired, though not essential
Experience with Adobe Ilustrator is desired, though not essential
Experience with packaging solutions, product displays, graphics and or decals is desired, though not essential more

About the role:

Burn is looking for a Call Centre Training Associate to lead the training and knowledge transfer initiatives for BURN's call centres across Burn markets, supporting the company's expansion strategy. This role is crucial in developing and implementing comprehensive training programs that enhance call centre capabilities, ensure quality standards, and support carbon project... monitoring. The position requires flexibility for extended travel to assigned countries and markets.

The objective 

is to enhance call centre performance by developing and delivering effective training programs that equip agents with the necessary skills, knowledge, and tools to provide exceptional customer service, improve efficiency, and ensure adherence to company standards and compliance guidelines.



Key Duties and Responsibilities

Training Development & Delivery


Design and conduct training programs for new and existing Customer Care Representatives, both virtually and in-person
Lead training initiatives for carbon project monitoring across all markets
Develop and maintain comprehensive training materials, SOPs, and knowledge base resources
Create flexible learning interventions using digital and traditional methods
Review and enhance existing training programs for continuous improvement


Quality Assurance & Performance Management


Ensure adherence to call centre processes, systems, and standards
Collaborate with QA/QC teams to identify and address performance gaps
Provide personalized coaching based on QA results and performance metrics
Conduct regular performance evaluations and develop improvement action plans
Lead quality audits and SOP evaluations


Systems & Process Implementation


Train teams on call centre systems and operational processes
Coordinate with Carbon Officers for project compliance audits
Establish call centre tools for carbon projects in collaboration with the Quality team, including:

Call sheets for priming and booking
Evidence folders
Call scripts


Create and maintain call guides, workflows, and FAQs


Team Development


Conduct new hire training across different service queues
Provide ongoing support and development opportunities
Foster team engagement and satisfaction
Implement performance improvement initiatives


Key Performance Indicators (KPIs)


Internal and external QA score improvements
First Contact Resolution rate
Weekly PKE Tests/Mystery shopping performance metrics
Agent Engagement and Satisfaction scores
Training Net Promoter Score
Case Reopen Rate reduction, particularly for carbon-related deliverables


Special Requirements


Willingness to travel frequently to assigned countries for extended periods
Strong understanding of carbon project monitoring and compliance
Excellence in both virtual and in-person training delivery


Other Duties and Responsibilities: 


Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.
Any other duty as assigned by manager.


BURN Ambassador


Always maintain integrity and be a positive ambassador for BURN
Strive for continuous improvement for our services that we offer our customers.
Maintain an open and receptive attitude when receiving feedback and suggestions more

We’re Growing & Hiring for Multiple Positions!

BURN is currently looking for passionate professionals across various departments. Whether you're an experienced professional or just starting your career, if you are:


A self-starter who takes initiative and thrives in fast-paced environments
Curious and eager to connect diverse ideas and information
Enthusiastic about business, market... expansion, and making a positive social and environmental impact
Interested in the clean energy and carbon sectors, we Want to Hear from You!


Why You'll Love Working at BURN:


A chance to be part of a mission-driven organization that creates real change
Collaborative and supportive work culture
Opportunities to grow and make a meaningful contribution
Gender-diverse and inclusive environment — qualified female candidates are strongly encouraged to apply more

About the role


BURN is looking for a Government Relations Officer who will be responsible for supporting the Corporate Affairs team’s execution of projects in all countries by creating and managing team tools and project plans for effective government relations that represent the organization's business plans and interests.
Candidates will show a good understanding of the policy... environment and political processes in Africa. Ideally, candidates will have excellent project management skills as well as a keen eye for detail and the ability to manage multiple projects simultaneously.
The successful candidate will work closely with the Director of Corporate Affairs, Head of Communications, Head of Electric Finance and Head of Carbon Strategy to create cross-departmental project management tools and processes that enshrine the company's mission, supports the policy team initiatives, manages crisis communication, and ensures that all external communication and activities are aligned with the organization's goals and values.




Skills and Experience


3 - 5 years of experience in a similar role
Bachelor’s degree in a relevant social science field.
Excellent organizational skills.
Top-notch project management skills
Ability to work well under pressure.
Proficiency in Excel, PowerPoint, and Microsoft Suite
Excellent communication skills (speaking and writing)
Exceptional multi-tasking skills
Attention to detail.
Strong analytical skills more

About the Role:

Are you an experienced audit professional with a passion for sustainability and environmental stewardship? Join us as a Senior Auditor in the carbon credits generation industry, where you'll play a vital role in ensuring transparency, compliance, and operational excellence within this critical sector.

Duties and Responsibilities:

As a Senior Auditor, you... will:


Develop and execute risk-based audit plans focusing on carbon credit generation, trading, and compliance processes.
Conduct financial, operational, and compliance audits to evaluate the effectiveness of controls, particularly in project verification and certification processes.
Assess compliance with international carbon credit standards, such as CDM, VCS, or Gold Standard.
Collaborate with stakeholders across project development, finance, and legal teams to address audit findings effectively.
Prepare and present detailed audit reports, including risks and recommendations, to senior management and stakeholders.
Lead reviews of emission reduction project documentation, data integrity, and reporting practices.
Stay updated on global carbon market trends, standards, and regulatory requirements.
Mentor and guide junior audit staff, fostering a culture of accountability and continuous improvement.


Skills and Experience:


Bachelor’s degree in Accounting, Finance, Environmental Science, or a related field.
Professional certification such as CPA, ACCA, CIA, or relevant qualifications in environmental or sustainability standards.
At least 5–7 years of experience in internal/external auditing, preferably in the carbon credits, renewable energy, or environmental sustainability industries.
Strong understanding of carbon credit generation processes, including project development, verification, and certification.
Proven experience in planning and executing audits independently, particularly in regulatory and compliance environments.
Experience working with international frameworks like CDM, VCS, or Gold Standard is highly desirable.
Background in mentoring or leading audit teams is an advantage.
Integrity and Accountability: Demonstrates the highest ethical standards and commitment to transparent processes.
Critical Thinking: Strong analytical skills to evaluate complex systems and processes.
Effective Communication: Exceptional report writing and presentation skills tailored to diverse stakeholders.
Detail-Oriented: Ensures precision and accuracy in all audit-related activities.
Leadership: Inspires and motivates audit teams while promoting best practices.
Sustainability Mindset: Passion for contributing to global climate action initiatives.
Advanced knowledge of auditing standards, financial controls, and compliance frameworks relevant to carbon credit projects.
Familiarity with carbon market mechanisms, such as carbon offset registries and monitoring frameworks.
Proficiency in auditing tools, ERP systems, and data analytics platforms.
Expertise in international carbon credit standards like CDM, VCS, or Gold Standard.
Advanced Microsoft Excel and PowerPoint skills, with the ability to analyze and present complex data. more

About the Role:

The Head of Logistics Operations - Electric is responsible for overseeing and optimizing logistics operations across the electric business unit, focusing on last-mile logistics enablement. This role includes coordinating outbound and reverse logistics, managing delivery efficiency, and supervising 3PL (Third-Party Logistics) partnerships to ensure seamless stoves delivery to... customers. The position plays a critical role in ensuring cost-effective, timely delivery and high service quality for all our electric business unit customers.

Duties and Responsibilities:


Logistics Coordination:

Manage and oversee outbound logistics to ensure timely and efficient delivery of products.
Coordinate with drivers and fleet managers to maintain smooth delivery processes.


Reverse Logistics Management:

Develop and implement strategies for managing reverse logistics, including repossessions, returns and repairs.
Ensure proper handling, storage, and reallocation of returned products.


Delivery Efficiency:

Monitor and improve delivery KPIs to ensure consistent efficiency.
Identify bottlenecks in the supply chain and implement solutions to address them.


3PL Partner Management:

Collaborate with external logistics providers to optimize operations.
Negotiate and manage contracts with third-party logistics partners.


Operational Oversight:

Align logistics strategies with overall company goals and ensure adherence to SOPs.
Monitor and report on logistics costs, identifying areas for cost reduction.


Compliance and Safety:

Ensure all logistics activities comply with local regulations and company policies.
Develop and maintain safety protocols to minimize risks in logistics operations.


Team Leadership:

Lead and mentor the logistics team to build a high-performing unit.
Foster a culture of accountability, collaboration, and innovation.




Skills and Experience:

Proven Experience:


A minimum of 5 years of experience in logistics or supply chain management, with demonstrated success in overseeing and optimizing logistics operations.


Industry Knowledge:


Comprehensive understanding of logistics best practices, emerging trends, and technologies within the electric or renewable energy sector.


Communication Skills:


Strong verbal and written communication skills, with the ability to effectively liaise with stakeholders, negotiate with partners, and provide clear direction to teams.


Leadership Skills:


Exceptional leadership capabilities with a proven track record of managing and developing high-performing teams in logistics or supply chain roles.


Project Management:


Advanced project management skills, including planning, execution, and performance measurement of logistics and supply chain initiatives.


Collaboration:


Ability to collaborate with internal and external stakeholders, including third-party logistics (3PL) providers, to ensure seamless supply chain operations.


Analytical Skills:


Proficiency in analyzing logistics data and KPIs to identify areas for improvement and optimize operations.


Software Proficiency:


Experience with logistics management tools and software to streamline operations and reporting.


Regulatory Knowledge:


Familiarity with local and international logistics regulations, standards, and compliance requirements.


Negotiation Skills:


Strong negotiation abilities to manage contracts and partnerships with third-party logistics providers.


Environmental Awareness:


Knowledge of sustainable logistics practices and a commitment to implementing eco-friendly supply chain strategies.


Technical Knowledge:


Understanding of reverse logistics and repair/refurbishment processes in the electric product sector. more

About the role


Burn is looking for a Field Operations Warehouse Officer who will be responsible for organizing the safe and efficient receipt, storage, and dispatch of warehoused goods. 


Duties and Responsibilities:


Last Mile Inventory Management:


Ensure safe, timely & effective flow of inventory in the last mile meeting BURN’s operating procedures and processes... consistently.
Overseeing stock storage processes including tagging and labelling
Report the stock status to the warehouse supervisor daily.
Keep an accurate, and up-to-date track of inventory to minimize losses and damages.
Ensures recovery of lost inventory happens according to processes.
Ensure incoming product is received and managed/arranged appropriately according to BURN’s procedure


Stock Taking:

Be responsible for managing and running planned stock takes.
Manage and control inventory stock counting/inventory accuracy checks with support from Field Operations Officer and sales agents.


Forecasting:

Forecasting supply and demand to prevent overstocking and running out-of-stock.
Placing and receiving orders from the regional warehouse to replenish stocks as needed.


Sales Orders:

Report sales orders (via serial numbers) to the Field Ops Officer on the daily basis


Aftersales:

Receiving the default product brought back for fixing and communicating resolution timelines to the customer.
Troubleshoot and fix defaulted products and update the relevant reports after resolution.




Skills and Experience:


2+ years of stock management
Excellent written and verbal communication skills.
Strong analytic/number-crunching background,
Bachelor’s degree from a university more