WHAT IS YOUR ROLE


The sales representative role is a support and sales position tasked with lead generation, administrative support for account executives, and coordination of project operations functions within the company, focusing on billing, scheduling, and CRM maintenance.
Because this role touches many aspects of the organization, it is considered a foundational position. This role... is intended to allow motivated and qualified team members to progress in their careers into sales, design, operations, or customer success. 
You will be able to learn sales skills and prospecting, design theory, planning, and operations processes. 


WHY DO WE WANT YOU


We are currently looking for impact-driven individuals who are passionate aboutn helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.


WHAT WILL YOU DO


Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations.
Responsible for managing and improving the "Job Scope" entry process into Airtable and Eames, acting as 1st-level escalation for errors. 
Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling.
Clean and maintain prospecting lists for marketing and segmentation.
Manage all inbound lead inquiries via phone and internet forms fill social media and other channels, Conduct initial qualification of customer needs and address questions, and route internally as appropriate. (Phone coverage will be the primary responsibility of this role during normal business hours 9-5 PST).
Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule. Return after-hours calls and qualify leads or address customer questions.
Outbound lead generation on new market listings, and stale properties: ISR daily will focus on outbound emails to agents who have new listings or listings that are on the market that have not been staged by the company.
Using the CRM and email templates, ISR will conduct outreach, add new agents to the database, and qualify listings for the sales team.
Maintenance of all Customer data, including dates, addresses, projects, broker affiliations, and billing/invoicing details with the Salesforce CRM.
Develop an active portfolio of agents, developers, and new home-builders in any target market, as directed by Sr. Managers or VPs 


Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…


Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.


YOU HAVE...


Experience with Salesforce or other fully integrated CRM or ERP
2-4 years of customer service experience in handling inbound qualification and outbound lead management as well as interface with the rest of the sales team. 
Experience with Google Workspace environment including sheets, slides, and drive
ability to multitask and prioritize key deliverables over day-to-day operational challenges
5 years of applicable work experience
Secondary Degree with transferable skills or comparative work experience and or certification more

Description

WHAT IS YOUR ROLE


As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional... manner.


WHAT WILL YOU DO 


Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge


Requirements

YOU HAVE…


6 months to 1 year of customer service experience (may it be email, phone, or chat support)
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters more

WHAT IS YOUR ROLE


The Employer Engagement Associate will research & identify small to mid-size companies along with corporate 500 companies that commit to providing engagement and employment opportunities for our students.  The Employer Engagement Associate will be responsible for prospecting companies with immediate and long-term talent acquisition needs into our network.  The Employer... Engagement Associate will work closely with the Employer Engagement Manager to maintain and foster these partnerships through close account management and provide administrative support.


WHY DO WE WANT YOU


We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.


WHAT WILL YOU DO


Strategically research & identify small and mid-sized companies respective to University Partners territories
Utilize tracking tools to identify potential hiring partners through student/graduate placement found on their own for Employer Engagement Managers
Research job descriptions and skill sets in specific markets to understand trends and industry partners needs
Conduct Linkedin engagement and ongoing marketing strategy to identify potential partners and engagement opportunities
Engage with potential industry partners via cold calling & email tactics
Provide prospective clients with introduction to program and students demographics 
Schedule and setup appointments for Employer Engagement Managers
Work with Employer Engagement Managers to maintain communication and identify opportunities with existing partnerships
Support efforts for quarterly newsletter and engagement strategies for all industry partners
Support Employer Engagement Managers by ensuring all data is entered into CRM accurately and consistently for tracking and reporting purposes
Provide administrative support by creating detail team activity reports on a weekly, monthly, quarterly and year to date basis
Conduct and analysis survey data to understand employment trends, needs, and satisfaction of current industry partners


Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…


Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.
Self-starter, motivated, and results driven 
Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
Ability to function effectively in a fast-paced environment and can quickly learn new skills to meet the organization’s needs
Organized and detail-oriented. Always up-to-date in documentation and record creation


YOU HAVE…


1-2 years of customer service experience, sales or any client/customer facing position
Knowledge of any sales CRM, Google Suite, Microsoft Office and other collaboration tools.
Strong communication skills both verbal and written
Ability to work independently
Ability to prioritize and complete simultaneous projects with minimal supervision more

WHAT IS YOUR ROLE


As the Student Re-engagement Manager, you will be responsible for identifying and reaching out to extended students who dropped from the program. Your primary objective will be to reengage these students and provide guidance to support their successful return to the extended course. You will act as an advocate for students, offering personalized assistance and support... throughout the re-entry process.


WHY DO WE WANT YOU


We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.


WHAT WILL YOU DO


Identify and contact extended students who dropped out of the program to understand the reasons for their departure.
Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs.
Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.


Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…


Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.
Self-starter, motivated, and results-driven 
Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
Ability to function effectively in a fast-paced environment and quickly learn new skills to meet the organization’s needs
Organized and detail-oriented. Always up-to-date in documentation and record creation


YOU HAVE…


1-2 years of customer service experience, sales, or any client/customer-facing position
Bachelor's degree in a relevant field or equivalent work experience.
Proven experience in academic advising, student success management, or a related field.
Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds.
Excellent communication skills, both written and verbal, to provide clear and empathetic support to students.
Familiarity with higher education systems and procedures, including enrollment processes and academic policies.
Ability to work independently and take initiative in re-engaging dropped students.
Highly organized with strong time management skills to handle multiple re-engagement efforts simultaneously.
Previous experience with re-engagement initiatives or retention programs is a plus.
Passion for helping students succeed and dedication to providing outstanding support.
Preferred behavioral elements: adaptability, resilience, resourcefulness, enthusiasm, and meticulousness. more

WHAT IS YOUR ROLE


As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.


WHY DO WE WANT YOU


We... are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.


WHAT WILL YOU DO


Program and Cohort Management:
Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
Student Outreach:
Engage in proactive student outreach to establish connections and build rapport with students.
Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
Support and Feedback:
Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
Collaborate with relevant departments to address feedback that requires attention and improvement.
Connection with At-Risk Students:
Monitor the progress of at-risk students and intervene as necessary to support their success.
Regularly review progress reports and academic performance to identify students who may need additional assistance.
Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
Attendance and Grade Tracking:
Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
Student Escalations:
Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.


Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…


Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.


YOU HAVE…


Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
Ability to provide empathetic support and servant leadership to students.
Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
Excellent organizational and problem-solving skills.
Ability to handle student escalations with professionalism and a customer-centric approach.
Experience with student outreach, intervention strategies, and academic support.
Proficiency in using technology platforms for attendance tracking and student communication more

What Is Your Role

We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.... We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Work closely with our Insurance Billing team and our customer support team
Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits
Collect and accurately record information related to insurance coverage, co-pays, and deductibles
Update patient accounts with verified insurance information to ensure proper billing and processing of their order
Communicate with insurance agents
Validate if the patient's needed service, can be serviced or not
Tag tickets
Tag orders in the system

What We'll Like About You
YOU ARE...

Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

Requirements
YOU HAVE...

Strong English communication skills, both verbal and written
Excellent attention to detail and ability to collect accurate information
Availability to work daytime hours in either PST or EST, Monday to Friday
Proficient in phone-based communication
Basic computer skills and data entry proficiency
Prior insurance or DME experience is a plus, but not mandatory
Commitment to patient confidentiality and adherence to HIPAA guidelines more

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU... DO 

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge

Requirements

YOU HAVE…

6 months to 1 year of customer service experience (may it be email, phone, or chat support)
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters more

Description

WHAT IS YOUR ROLE

We are seeking a Full-Time Career Outcomes Associate to be part of our rapidly growing Career Outcomes Team. We are looking for a well-organized, detail oriented, and data driven professional that comes with strong communication skills, ability to multitask, and adapt to change quickly. Our Career Outcomes Associate will support our Career Readiness team and... Career Coach team by providing meaningful outreach to active and completed students and help shape the student expectations and understanding of career support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Contact active learners via phone, SMS, and our LMS system to encourage Career Outcomes participation and road to packaging. 
Help reinforce expectations for students around career support through 1:1 correspondence
Provide administrative support for Career Readiness and Career Coaches and students in our LMS and CRM systems.
Ensure accurate and timely data entry and maintenance of student conversations and sessions.
Maintain feedback loops between teams.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.

Requirements

YOU HAVE…

A background in higher education, student advising, or process management.
Ability to build rapid rapport and trust with students across diverse backgrounds and abilities.
You have excellent written and verbal communication skills.
You are passionate or interested in learning about the tech landscape.
You have experience working in a remote environment and/or a fast paced environment.
You thrive in an agile and collaborative environment.
Organized and detail-oriented. Always up-to-date in documentation and record creation.
Ability to work in a collaborative environment.
Experience working with Google Drive, Microsoft Office, and any sales/operation CRM and other collaboration tools is preferred. more

WHAT IS YOUR ROLE

This role is part of the team of Customer Engineers in Professional Services, and we’re seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.
 You are a customer-facing data engineer who loves to see technology and data used in ways that ensure our projects’ and customers'... success. You have great attention to detail and are very proactive in seeking potential roadblocks to success. You have great people skills and know how to manage the trust and expectations of a customer.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

 Customer Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the company’s platform.
 You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement in order to deliver on all customer technical requests. You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings, email, etc), and for scoping and prioritizing the incoming work. This can include:

 Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc
 Setting up ETL pipelines across disparate data sources, and creating a unified Data Model
 Setting up/enabling new product features & ingest/export integrations
 Implementing the company’s platform and its various components for our new customers
 Helping answer customer questions, and troubleshooting where necessary
 Participating in the on-call rotation



 You will also be:

 Finding out sustainable ways of addressing repeatable issues, and building tools for automation
 Contributing with documentation and building our customer specific configuration knowledge base
 A source of feedback for our product team, full stack and backend engineering team

Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…

Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

YOU HAVE…

 BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar
 2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc.
 2+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users
 Proficient in one programming language and working knowledge of SQL and Unix command line tools
 Working Knowledge of Github, and AWS infrastructure
 Excellent problem solving skills
 Strong Communication skills
 Improvement mindset, through processes, tools and/ or documentation
 Strong professionalism & work ethic
 Nice to have:

 Working knowledge of Java and/or Scala
 Marketing technology industry & relevant vendor knowledge more

WHAT IS YOUR ROLE

As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are on the... lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. 

WHAT WILL YOU DO 

You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
You are expected to deliver service excellence and maximize customer satisfaction
Work with the external team to stay updated on product and service knowledge

Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE...

Curious, dynamic, and authentic, just like us! #BeBoldr
An analytical and critical thinker, with an eye for even the most minute of details
Genuinely passionate about customer satisfaction 
A proactive self-starter
Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
Amenable to work on rotating shifts

YOU HAVE…

1+ years of experience in a customer support role, preferably with outbound call responsibilities
1+ years of experience in a technical support role is helpful, but not required
German fluency is essential
Excellent people & communication skills
Comfortable troubleshooting technical issues over the phone
Detail-oriented and organized
Ability to work and collaborate with a small, fast-paced team
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
The ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters more

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners, and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently... in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Maintains system functionality by testing computer components.
Helps design and implement networks.
Consults with users to determine appropriate hardware and software needs and assists in placing orders.
Maximizes computer systems capabilities by studying technical applications and making recommendations.
Tests compatibility of new programs with existing ones.
Gathers data to identify and evaluate technical purchasing options.
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Maintains system capability by testing computer components.
Carries out software, network, and database performance tuning.
Documents hardware and software updates.
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
Prepares reference material for users by drafting operation instructions

Requirements 
YOU ARE…

Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

YOU HAVE…

2+ years of technical support experience: Preferably supporting customers via email and chat.
Experience in providing technical support: installing and uninstalling apps from phones and computers.
General knowledge of how web-based and mobile apps work.
Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
 Ability to thrive in a dynamic and evolving environment – must be adaptable.
Metrics-driven and proven ability to handle a high volume of customer interactions. 
Strong conflict resolution skills and even temperament in challenging situations.
Native or near-native written and spoken English.
Ability to properly understand and convey tone via written communications.
 Creative problem-solving skills.
Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
Loads of empathy – you genuinely care!
Proactive attitude and ability to work with limited supervision.

Plus Requirements

Support the team by executing initiatives and collaborating on projects.
Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
 Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
Flexible work schedule.
Passion for Customer Experience.
A proven ability to work remotely as part of a team but also with little direction is highly desired. more

Job Description:

This role is part of the team of Customer Engineers in Professional Services, and we’re seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.
 You are a customer-facing data engineer who loves to see technology and data used in ways that ensure our projects’ and customers' success.... You have great attention to detail and are very proactive in seeking potential roadblocks to success. You have great people skills and know how to manage the trust and expectations of a customer.
 Customer Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the company’s platform.
 You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement in order to   deliver on all customer technical requests. You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings,   email, etc), and for scoping and prioritizing the incoming work. This can include:
 Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc
 Setting up ETL pipelines across disparate data sources, and creating a unified Data Model
 Setting up/enabling new product features & ingest/export integrations
 Implementing the company’s platform and its various components for our new customers
 Helping answer customer questions, and troubleshooting where necessary
 Participating in the on-call rotation

 You will also be:

 Finding out sustainable ways of addressing repeatable issues, and building tools for automation
 Contributing with documentation and building our customer specific configuration knowledge base
 A source of feedback for our product team, full stack and backend engineering teams

Requirements:

 BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar
 2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc.
 2+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users
 Proficient in one programming language and working knowledge of SQL and Unix command line tools
 Working Knowledge of Github, and AWS infrastructure
 Excellent problem solving skills
 Strong Communication skills
 Improvement mindset, through processes, tools and/ or documentation
 Strong professionalism & work ethic

 Nice to have:

 Working knowledge of Java and/or Scala
 Marketing technology industry & relevant vendor knowledge more