What Is Your Role

We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Work closely with our Insurance Billing team and our customer support team
Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits
Collect and accurately record information related to insurance coverage, co-pays, and deductibles
Update patient accounts with verified insurance information to ensure proper billing and processing of their order
Communicate with insurance agents
Validate if the patient's needed service, can be serviced or not
Tag tickets
Tag orders in the system

What We'll Like About You
YOU ARE...

Curious and authentic, just like us! #beboldr 
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

Requirements
YOU HAVE...

Strong English communication skills, both verbal and written
Excellent attention to detail and ability to collect accurate information
Availability to work daytime hours in either PST or EST, Monday to Friday
Proficient in phone-based communication
Basic computer skills and data entry proficiency
Prior insurance or DME experience is a plus, but not mandatory
Commitment to patient confidentiality and adherence to HIPAA guidelines