We are hiring a Research and Carbon Finance Associate to support the setup and operation of our carbon finance activities, focused on electric cooking. You’ll work closely with the CEand lead many of the operational components of the project. This is an exciting, multidisciplinary role that combines data management, field coordination, regulatory navigation, and tech collaboration.
You dnot need... prior experience in carbon finance – just strong analytical skills, curiosity, and a readiness tlearn. You will be exposed tthe entire project lifecycle, from units deployment tdata collection, from approval processes tpartner coordination.
This is a great opportunity for a data-savvy generalist looking twork on climate, energy, and digital innovation in an emerging field.


Key Responsibilities


Data Management & Analysis
Oversee usage data collection from smart meters – clean, verify, and prepare datasets for analysis or partner submission.
Maintain data integrity and quality across all project stages from baselines tquarterly and
annual usage and emission reductions reporting.
Collaborate with the IT team trefine the backend/app for smart meter data reporting.
User Engagement & Behaviour Change
Coordinate surveys, cooking diaries, and direct outreach (calls, WhatsApp, SMS) tdrive usage and promote clean cooking habits.
Run micro-campaigns sharing recipes, cooking tips, and reminders tencourage EPC adoption and usage.
Project Management & Implementation Support
Support the CEin the end-to-end setup of Bidhaa Sasa’s carbon finance projects.
Manage the rollout of our proprietary smart meter for electric pressure cookers (EPCs), from design feedback tfull deployment including the fitting of the hardware tthe EPCs.
Documentation & Partner Communication
Help prepare and update project documentation, including protocols, reports, and progress summaries.
Interact with third-party validators and verifiers tprovide data and respond tquestions
Regulatory & Partner Coordination
Liaise with national and county-level agencies (e.g. NEMA, Ministry of Energy) in Kenya and Uganda for project approvals and certifications.
Attend stakeholder workshops and keep the team informed of policy and regulatory changes, including Article 6 developments.


What You’ll Bring

Skills


Excellent numeracy and strong proficiency in Excel (pivot tables, formulas, charts a must).
Strong logical reasoning and comfort with data-heavy tasks.
Ability tmanage multiple work streams – from tech tfield tadmin – with attention to detail and getting things done.
Comfort navigating bureaucratic processes and working with regulators (prior experience a plus but not required).
Strong writing and documentation skills; able tcommunicate clearly in English.


Previous experience


At least 3 years experience in dealing with both quantitative and qualitative data.
At least 3 years with proven previous Project Management experience.
Preferred Qualification: Bachelor's degree in a hard science or quantitative field (e.g. Mathematics, Physics, Actuarial Science…etc.)
Carbon Finance Experience: Prior experience in carbon finance is not required; however, a strong willingness and ability tdevelop deep expertise in the field over time is essential. more

We are hiring entry-level Outbound Call Centre Agents based in our Nairobi, Kenya or Mbale, Uganda offices to support our mission of building strong client relationships and delivering excellent customer service. Guided by our core values of Build Relationships and The Customer is Always Right, this role is rooted in connecting with and listening to clients to understand their needs and build... trust, while also ensuring we serve them efficiently and gather feedback to continuously improve our services. Key responsibilities include making outbound calls to collect customer feedback, verify payment details, assess satisfaction, update client records, and share actionable insights with field teams. The position reports to the Credit Risk Analyst and offers an opportunity to join a dynamic, fast-growing start-up that values adaptability and teamwork.

What You’ll Do:


Conduct credit and collections outbound calls to customers to; verify and allocate payment details for accurate record keeping, clarify accounting and payment issues, provide reminders on upcoming payments, and share lists of accounts requiring follow-up with relevant sales personnel.
Customer Satisfaction: Conduct follow-ups within 7 days of a sale to appreciate customers, clarify the sales process, address product questions, and gauge satisfaction. There are also biannual follow-ups to understand future customer needs.
Customer Support/Returns: Serve as the first point of contact by assisting with product setup and usage, providing phone-based technical support, initiating and scheduling return or exchange processes, tracking return reasons, and coordinating reverse logistics for items to be returned to the supplier.
Compliance: performing spot checks on processes, implementation, and delivery, and validating Multi-Level Marketing (MLM) downstream sales and the activity of Group Leaders.
Conduct customer and market research to: gather insights on customer needs, potential products, and pricing; collect early feedback on new products; identify ideas for complementary products; understand preferred aspects of the selling process; and determine the reasons customers choose to buy from Bidhaa Sasa.
Data Analytics and Insights: to identify trends in product sales and seasonality, support forecast modelling, evaluate sales force effectiveness, compare performance across districts and sales personnel, identify best practices, and provide actionable insights to the Sales Manager for improving team performance.


What You’ll Bring:


A diploma in a relevant field such as Sales and Marketing, Public Relations, or a related discipline.
A genuine passion for rural development and making a meaningful impact on the lives of underserved communities, with enthusiasm for working in a multi-cultural environment.
A deep appreciation for diversity and a respectful approach toward others.
Strong team spirit, with the ability to lead by example, actively listen, and build trust and long-lasting relationships with both clients and colleagues.
A high sense of ownership and a desire for autonomy, balanced by accountability and responsibility.
Self-motivation, excellent organizational skills, and the ability to work independently while meeting set targets.
Exceptional listening skills, a high level of empathy, and a strong customer service orientation.
Excellent verbal and written communication skills.
Strong communication skills in English, with the ability to communicate clearly in at least two of the following local dialects (based on our customer base):
For the Uganda role: Luganda, Lugisu, Lusoga
For the Kenya roles: Kiswahili, or Kikuyu.
Knowledge of customer service principles and best practices.
Familiarity with call centre telephony systems and related technology.
A high typing speed.
Prior experience in a similar customer support or call centre role is an added advantage. more

We are hiring entry-level Outbound Call Centre Agents based in our Nairobi, Kenya offices to support our mission of building strong client relationships and delivering excellent customer service. Guided by our core values of Build Relationships and The Customer is Always Right, this role is rooted in connecting with and listening to clients to understand their needs and build trust, while also... ensuring we serve them efficiently and gather feedback to continuously improve our services. Key responsibilities include making outbound calls to collect customer feedback, verify payment details, assess satisfaction, update client records, and share actionable insights with field teams. The position reports to the Credit Risk Analyst and offers an opportunity to join a dynamic, fast-growing start-up that values adaptability and teamwork.

What You’ll Do:


Conduct credit and collections outbound calls to customers to; verify and allocate payment details for accurate record keeping, clarify accounting and payment issues, provide reminders on upcoming payments, and share lists of accounts requiring follow-up with relevant sales personnel.
Customer Satisfaction: Conduct follow-ups within 7 days of a sale to appreciate customers, clarify the sales process, address product questions, and gauge satisfaction. There are also biannual follow-ups to understand future customer needs.
Customer Support/Returns: Serve as the first point of contact by assisting with product setup and usage, providing phone-based technical support, initiating and scheduling return or exchange processes, tracking return reasons, and coordinating reverse logistics for items to be returned to the supplier.
Compliance: performing spot checks on processes, implementation, and delivery, and validating Multi-Level Marketing (MLM) downstream sales and the activity of Group Leaders.
Conduct customer and market research to: gather insights on customer needs, potential products, and pricing; collect early feedback on new products; identify ideas for complementary products; understand preferred aspects of the selling process; and determine the reasons customers choose to buy from Bidhaa Sasa.
Data Analytics and Insights: to identify trends in product sales and seasonality, support forecast modelling, evaluate sales force effectiveness, compare performance across districts and sales personnel, identify best practices, and provide actionable insights to the Sales Manager for improving team performance.


What You’ll Bring:


A diploma in a relevant field such as Sales and Marketing, Public Relations, or a related discipline.
A genuine passion for rural development and making a meaningful impact on the lives of underserved communities, with enthusiasm for working in a multi-cultural environment.
A deep appreciation for diversity and a respectful approach toward others.
Strong team spirit, with the ability to lead by example, actively listen, and build trust and long-lasting relationships with both clients and colleagues.
A high sense of ownership and a desire for autonomy, balanced by accountability and responsibility.
Self-motivation, excellent organizational skills, and the ability to work independently while meeting set targets.
Exceptional listening skills, a high level of empathy, and a strong customer service orientation.
Excellent verbal and written communication skills.
Strong communication skills in English, with the ability to communicate clearly in at least two of the following local dialects (based on our customer base):
For the Kenya roles: Kiswahili, or Kikuyu.
Knowledge of customer service principles and best practices.
Familiarity with call centre telephony systems and related technology.
A high typing speed.
Prior experience in a similar customer support or call centre role is an added advantage. more

The Store Clerk will provide key services to support the Logistics function. These include ensuring proper documentation for all store functions including shipping and receiving records and supervising the coming in and going out of stock. Additionally, ensuring the store is well organized and properly maintained. The successful hire will be based in our Mbale field office and report to the Area... Coordinator and Logistics Officer (This role has multiple reporting lines).

Accept delivered products and ensure that they are properly counted, and relevant documents filled.
Ensure the weekly stock counts are accurate, reconciled and forwarded to hub manager
Ensure all products are properly loaded and unloaded according to the packing list
Ensure stock cards are all up to date for each stock item
Ensure stock room is neatly kept and labelled clearly
Communicate with group coordinators and group leaders and plan for deliveries
Coordinate and track movement of stock
File delivery notes of products from deliveries signed group leaders and customers
Review service provider rates and other transportation costs to keep working costs low
Prepare daily stock delivery summary in excel and share it with the hub manager
Prepare products for transfer to clients
Replenish inventory by making orders
Ensure customer received product by receiving delivery notes
Replace damaged or missing products as approved by hub managers -Warranties
Attend weekly stock reconciliation and stock level adjustment meetings with the hub manager more

Introduction
Group coordinators are at the heart of our business model and deliver our products and services to our clients. The role is a combination of a sales and credit officer. 
Equipped with our unique sales process, the hires will organize and run mobilization meetings with interested clients, follow up on sales leads, complete sales, which includes delivery of products and signing our... contracts, and deal with late-paying customers and warranty cases. Most importantly, they build lasting relationships with our leaders in these groups who recruit our clients within their own social networks.
About the role:

Identify and develop groups of clients and group leaders in rural areas.
Manage our unique sales process from start to finish, including contract signing, customer education, data entry/ reporting and after-sales / warranty services.
Coach group leaders in building their sales and group management skills and develop lasting relationships beyond their initial purchase.
Manage late-paying groups and clients through strict follow-up and repossessions where necessary.
Identify target audiences to grow your sales network and analyse and identify business growth opportunities. 

You are the right candidate if:

You are the right candidate if:
You are passionate about rural development and making a difference for the less well-off in this country and are excited about working in a multicultural environment;
You value diversity and are respectful to others.
You are a team player who leads by example and is excellent at listening and building trust and long-lasting relationships with clients and within teams.
You value ownership and freedom in exchange for accountability and responsibility.
You are self-driven, highly organized, and able to operate independently towards set targets.
You are adaptable to intensive on the job training.
You have at least 6 months to 1 year rural work experience with MFIs, co-operatives, NGOs or social impact organizations. Previous sales and/or credit experience is considered an advantage.
You have a Higher Education Diploma or BSc. in a relevant field.
You are willing to live and work in the area(s) highlighted.
You have excellent communication skills including verbal and written communication in English and Swahili; knowledge of the local languages considered a strong advantage.

We are hiring for the following areas:

Mumias: Teso North 
Bomet: Siongiroi more

About the role
This is a mid-level role where the hire will report to the Senior People and Culture Officer. The hire will be based in the Nairobi office though the hire will be expected to travel across the branches regularly.
Your responsibilities include contributing to obtaining and retaining the right talent from entry-level to senior-level positions within the company. The hire will also... be responsible for ensuring strong talent operations where which includes effective probation management and up-to-date database potential hires. It also involves supporting the admin and learning and development function with accurate talent information upon joining the company
This is an opportunity to be part of a growing start-up with big ambitions and a dedicated team. Still, it also means that it’s a rapidly changing environment, requiring you to be responsive and adaptable.
Talent Acquisition and Selection

Managing the Talent Acquisition Life Cycle of Bidhaa Sasa end-to-end from Sourcing to Onboarding.
Supporting line managers in recruiting for vacant roles both remotely and in person.
Coaching line management on recruitment best practices.
Checking on recruitment compliance of line managers.
Liaising with the Senior People and Culture Officer on Quarterly Recruitment plans and Timelines
Strategically Building a database for all roles.
Liaising with the Learning and Development Coordinator in identifying internal talent.
Talent Acquisition and Performance Analytics
Continuously improving the Talent Acquisition process and policies that support it.
Support the Learning and Development Coordinator in the Assessment and Evaluation of LDP participants.
Probation evaluation.

Leave Management

Work in collaboration with line managers to ensure all leave days are recorded and updated on the ESS.
Supporting employees transitioning to Maternity leave through initiating the handover process and documenting acting appointments in collaboration with the line managers
Assigning leave days to employees during companywide breaks.
Tracking and reporting employee leave days.

Performance Management

Supporting the process in conducting frequent performance analysis and advising based on the outcome

Grievance handling and Disciplinary:

Supporting the Senior People and Culture officer in conducting disciplinary hearings and investigations.
Documenting all grievances tabled to HR
Documenting all disciplinary hearings under staff files.
Sending out communication and findings from disciplinary hearings.

Culture, Employee Engagement and Satisfaction

Supporting the Senior People and Culture Officer in conducting engagement and satisfaction surveys to check on employee experience 6 months after hiring and every year for engagement. 
Coming up with employee engagement strategies.
Policy formulation
Supporting the Senior People and Culture Officer in formulating, implementing and Training on policies involving Talent acquisition, Grievance Handling process and Employee engagement.

Other Generalist Roles

Support the Learning and Development Coordinator in identifying gaps in incoming staff
Support Learning and Development Coordinator in Onboarding planning
Supporting the Senior People and Culture Officer in conducting Talent Acquisition Related Audits
Supporting the Senior People and Culture Officer in monitoring the probation of incoming staff and monitoring productivity with the support of line managers.
Admin (Contract Management, probation confirmation, exit interviews and analytics documentation and sharing).
Admin- Any admin tasks related to the processes handled.
Any other roles assigned by the Senior People and Culture Officer.
You are the right fit if:
You are passionate about rural development and making a difference for the less well-off in this country and excited about working in a multicultural environment.
You value diversity, and are respectful and honest with yourself and others.
You are transparent, take accountability for own actions and are open to giving and receiving feedback.
You have excellent relationship-building skills - above all, you’re an empathetic listener.
You are self-driven, highly organised, and able to operate independently towards set targets.
You enjoy providing hands-on support and training on best practices in recruitment.

Experience in serving line managers remotely.

Degree in Human Resource Management or a degree in social sciences with a qualification in HR (Diploma, Higher Diploma, CHRP-K).
At least 2-3 years of relevant progressive experiences, 2 years in Recruitment and 1 in general human resource function
A must be a member of IHRM in good standing.
Willingness to travel across the branches regularly to support area coordinators with their recruitment needs, as well as learn their needs.
Excellent spoken and written communication skills in English required. more