Role Summary

We are seeking an experienced Product Manager to join our team and drive the development of our platform that empowers consumers worldwide to acquire essential products through accessible and affordable payment plans. This role offers an exciting opportunity to shape the continued development and scaling of our product lines as we expand our network, gain new partners, and extend... solutions to consumers.

As a Product Manager at Angaza, you will:


Collaborate with cross-functional teams to solve significant challenges in global development and tackle usability issues inherent in our domain.
Make a real difference for millions of people who are not served by traditional banking solutions.
Work closely with the Senior Product Manager to define and execute product strategies.
Work closely with the Engineering team to design, build and deliver product improvements.


Responsibilities


Product Development: Lead the development of our core platform, APIs, web and Android-based products in collaboration with our designers and engineers.
Data-Driven Decision Making: Define and own key performance metrics and OKRs, utilizing data to inform product decisions.
Customer Engagement: Gather and prioritize product feedback from customers across Africa, India, Latin America, and other regions.
Stakeholder Management: Thoughtfully communicate with and manage expectations of stakeholders to prioritize the team’s work effectively and ensure maximum impact.
Release Planning: Develop and represent release plans for upcoming product releases.
Process Improvement: Collaborate with engineering leaders on continuous improvement of development and delivery processes.
Roadmap Prioritization: Lead key discussions on product roadmap prioritization with internal teams and partners.


Required Skills, Attributes & Experience

Qualifications


Experience: 3-5 years of product management experience in mobile and web applications. Experience in SaaS and consumer lending in emerging markets is a plus.
Adaptability: Proven ability to quickly understand new domains and become effective within a short timeframe, and willingness to adapt to changing product priorities.
Analytical Skills: Strong data-driven approach to product development. Proficiency in using Google / Microsoft suite applications, BI analytics tools like Tableau / Looker / PowerBI. Experience writing sql/psql to query a database directly is a plus.   
Communication Skills: Excellent verbal and written communication skills, with the ability to manage stakeholder expectations and collaborate effectively.
Technical Acumen: Comfortable diving into technical details, including code and architecture, to fully understand issues.
Global Perspective: Experience working with international users and customers is highly desirable, particularly in emerging markets/sub saharan Africa.
Problem-Solving: Ability to balance productive processes with creative thinking to solve complex problems.
Project-Management: Ability to manage multiple cross-functional projects with customers, vendors, success, engineering, design, QA, marketing, and internal stakeholders, and to deliver results in line with budget and schedule targets. Proficient in product development tools like Jira, GitHub, Slack, Figma, and processes like agile, waterfall, road mapping, backlog grooming, discovery, scoping, sizing, prioritization, and OKRs more

This Position

Angaza’s Customer Success Managers (CSMs) are the face of Angaza and are responsible for orchestrating a superior customer experience. This position joins a team of CSMs who focus on proactive customer engagement to identify growth opportunities and mitigate against business risk. Our Customer Success team promotes overall customer satisfaction and product adoption through... optimizing the value our customers gain from the Angaza platform. This role will be responsible for independently managing a portfolio of both English and French speaking customers and ensuring their success with Angaza’s comprehensive suite of software tools. This position is domiciled in Nairobi with occasional international travel and reports to the Manager of Customer Experience. Candidates from the wider African continent and beyond are eligible to apply.

Responsibilities

Help our customers optimize their use of our software platform to effectively sell life-changing products to end-users at scale  
Establish productive, professional relationships with key personnel in assigned customer accounts
Effectively communicate the value of the Angaza platform via scheduled meetings and business reviews
Become an expert in Angaza’s software products and provide recommendations to suit varying customer needs
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company and customer personnel
Proactively assess, clarify, and validate customer needs on an ongoing basis
Identify growth and expansion opportunities through data analysis and customer engagements and collaborate with the commercial teams (Marketing, Sales) to follow up
Carefully and rigorously maintain the company CRM as a repository of customer information

Required Experience

BS/BA degree in relevant technical/educational field
Minimum of 4 years experience managing relationships with enterprise, mid market and SMB customers, for a software or technical product
Demonstrated track record of managing and nurturing B2B customer relationships and retaining/building accounts; experience in a start-up context a strong plus
Experience with managing multiple projects simultaneously at various stages
Comfort with technology and digital tools
Ability to represent Angaza at industry events and with existing customers
Outstanding written and spoken language ability in English
Skilled at data analysis
Excellent attention to detail
Enthusiasm for a fast-paced, high-performing start-up work environment
Experience using a CRM, preferably Salesforce, to log activities and manage customer communications
Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative
A strong command of the French language is an added advantage

Preferred Experience

Since this role is responsible for a portfolio including companies who primarily conduct business in French, candidates who can communicate in business French are preferred and will be given extra consideration. Please fill out the "French Proficiency" questionnaire if this applies to you. more

The Role
The market insights manager will primarily focus on using insights drawn from research and data analysis to provide strategic guidance and direction that will influence commercial decision making on what to sell (product offerings),  where to sell (market segmentation and penetration) and who to sell to (customer segmentation). Based in Kenya, this role will own the on-the-ground... research and  customer needs assessment functions, and collaborate with multiple departments including sales, CX, product, etc to plan, execute, analyze & report the findings and eventually propose strategies that are commercially viable, customer centric and deliver competitive advantage.
The ideal candidate is commercially minded, willing to spend time in the field and can translate hard data and insights into actionable strategies to achieve overall business objectives.
Customer Insights

Oversee the planning and execution of all on-the-ground research (including research planning, questionnaire design, fieldwork monitoring, analysis & reporting) as informed by business needs.
Elevate the voice of the customer within the organization by developing an in-depth knowledge of the customer, product segments and overall market landscape.
Work closely with sales and CX to develop customer personas and support in the creation of creative & compelling messaging that clearly articulates and reinforces Angaza’s unique value proposition and differentiators.
Manage the relationship with local research agencies to successfully deliver projects on time and within budget.

Market Insights

Research, monitor and collate competitor activity to develop both an ongoing view of threats and opportunities as well as to inform specific proposition development and go-to-market strategies.
Support market entry and penetration efforts through market sizing research, competitive landscape and industry report sourcing to understand market dynamics and determine overall viability.

Requirements Filtering & Data Analysis

Analyze requirements gathered from multiple sources and filter them to guide on the most impactful actions to take by various segments of the business. 
Act as the bridge between Business Intelligence and the commercial team (sales & marketing)  to develop dashboards, reports and other performance data related solutions that influence marketing decision making.
Support monthly, quarterly, annual planning activities of the commercial team with relevant and timely reports, analysis and insights.
Work closely with the business intelligence team to track performance of customer campaigns and/or promotions initiated by the commercial team.

Other

Create and maintain a repository of relevant customer and market insights to be shared across the organization.
Support the planning and execution of the monthly market insights meeting by gathering relevant information and preparing the presentation.
Support marketing team in other activities & initiatives that may be assigned by the Director.

Required Skills & Experience (Must Have)

At least 5 years experience in a similar role or in strategy, product marketing, research and/or business support.
Excellent data packaging, written, verbal and presentation skills - fluency in English and Kiswahili is required.
Experience across a broad range of market research techniques and analytical techniques.
Advanced Excel & PowerPoint skills

Others

Ability to interpret business challenges and therefore identify market insight requirements.
A deep understanding of how to turn insights into action and impact the commercial agenda of the organization.
Ability to utilize data to measure activity and extract key insights to iterate and refine initiatives.
Analytical mindset, with a passion for deconstructing and reframing questions and an ability to distill disparate datasets into clear & meaningful recommendations.
Ability to work independently in designing & managing research – both qualitative and quantitative.
Strong collaborative abilities, problem solving, analytical and quantitative skills.
Ability to integrate intelligence sources and connect the dots to arrive at a recommendation.
Previous experience working in the FMCG and/or consumer finance space is a plus.

Qualifications

Bachelor’s degree in marketing, business, economics, statistics or related field. more

Role Description
Angaza’s Customer Experience subteam, Training, is recruiting for a Training Team Manager. This is a strategic role whose mandate is to own and optimize training and instructional content initiatives, build and manage the Training team, oversee cross-team coordination efforts, and collect and analyze performance data to maximize impact. Our offices are located in San Francisco,... USA and Nairobi, Kenya. The position is domiciled in Nairobi and reports to the Director of Customer Experience. 
Requirements

8+ years of relevant professional experience with increasing responsibility
2+ years management of direct reports
4+ years experience in developing and delivering training content for technical products
Technical mastery of content design and hosting platforms (e.g. Articulate, Adobe, Camtasia, Coassemble, Zendesk)
Experience in the administration of learning management systems (LMS), knowledge bases, or similar digital knowledge management systems
Experience in data collection, data analysis, dashboards and reporting, and performance analysis a must
Extremely detail-oriented with exemplary follow-through and organizational skills
Degree(s) in relevant field, Master’s degree preferred
Previous startup experience a plus
Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative

Instructional Content and Training

Oversee the use of best practices in user-centered instructional design to develop multimedia content, including: interactive Learning Management System (LMS) modules, help center articles, social media, videos, screenshots and diagrams, etc.
Serve as key system administrator of learning platforms, including knowledge bases, learning management systems, customer resources, etc.

Team Coordination

Coordinate with Merchant Expansion teams to identify unmet Merchant needs and ensure Merchant-facing teams have adequate product training and content
Coordinate with Product team to propose and track feature requests and manage rollout of new features
Coordinate with Customer Support and Customer Success teams to identify trends in tickets that could inform training activities or goals

Strategy and Impact

Design and implement evaluations to test efficacy and medium-term impact of trainings and instructional materials
Design and implement customer satisfaction surveys to evaluate customer satisfaction with learning initiatives
Work with Business Intelligence (BI) and Sales teams to build training tracking tools and dashboards; monitor dashboards, identify and communicate data trends
Train colleagues on use of tracking and evaluation tools and provide ongoing oversight of their use
Own analytics for learning platforms, including knowledge bases and learning management system
Identify key success metrics, set targets, and track progress
Analyze and synthesize data to produce useful insights and actionable recommendations; find creative and engaging ways to communicate findings to internal stakeholders more

Responsibilities

Develop relevant content and oversee the design and deployment for multiple Angaza digital platforms, such as websites, newsletters, blogs, email marketing, product descriptions, videos, etc
Create content for and manage Angaza’s corporate and product social media channels
Oversee the development and implementation of digital marketing campaigns (including web, SEO/SEM,... social media and display advertising) campaigns to effectively promote Angaza services and solutions, including setting key KPIs and measuring performance against them to determine ROI
Support the preparation of press materials (press releases, Q&As, blog articles etc.) and follow up on PR opportunities for Angaza
Support the development and production of creative digital assets for web and social media
Capture customer & partner testimonials and script them into relevant impact stories, then oversee the production of video content if necessary
Support in the planning and execution of Angaza events and conference participation
Manage relationship with relevant external vendors (PR agencies, marketing agencies, production agencies, event coordinators, etc)
Identify latest and relevant digital marketing trends to enhance Angaza’s digital footprint
Support marketing team in other activities & initiatives that may be assigned by the Manager

Required Skills & Experience (Must Have)

Minimum of 5 years of digital marketing and/or communications experience in a B2C environment in Kenya
Experience must include managing social media channels
Must be creative with excellent written and verbal skills - fluency in English and Kiswahili is required

Other

Experience with managing creative and media vendors
Familiarity with engaging ‘Bottom of Pyramid’ customers
Can thrive in a fast-paced company and able to liaise with stakeholders across multiple social strata, businesses and departments to get things done
Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences
Strong project management and demonstrable experience leading complex projects from start to finish
Coursework or certification in digital marketing a strong plus

Qualifications

Bachelor’s degree in Marketing, Communications, Journalism, Public Relations or related field more

Responsibilities

Contribute to the development of the overall marketing strategy and oversee the execution of planned trade marketing campaigns and promotions
Track, analyze and report on the performance of all trade marketing campaigns, including ROI and recommendations for optimization
Manage the trade marketing budget, ensuring optimal ROI on relevant spend
Lead the planning and oversee... the execution of Angaza-led marketing activations to drive visibility and uptake of the product brand
Work closely with with the sales team to plan and execute co-sponsored in-store activations with retail merchants
Contribute to the design and manage production of in-field marketing collateral Oversee the deployment of produced collateral to ensure maximum brand visibility
Develop a stock management process to ensure the efficient procurement, storage, deployment and tracking of marketing collateral
Act as in-field ‘brand police’ to monitor placement and use of branded collateral and adherence to guidelinesMonitor and report in-field competitor and/or general market activities, with recommendations on how to address any existing risks or threats to the business
Engage with customer segments in the field and capture feedback on customer experience, brand visibility, product understanding and any strategic information to the business
Coordinate trade media placements (e.g. radio interviews) and support sales team with interview prep and talking points where necessary
Support marketing team in other activities & initiatives that may be assigned by the Manager

Required Skills & Experience (Must Have)

Minimum of 5 years experience in B2C trade marketing in Kenya, retail and/or FMCG or marketing agency
Experience should include extensive field/BTL marketing, merchandising and POS branding, and engagement of wholesale and retail partners
Must be creative with excellent written and verbal skills - fluency in English and Kiswahili is required

Other

Experience with managing budgets and external vendors (production suppliers, marketing agencies, media houses, etc)
Familiarity with engaging ‘Bottom of Pyramid’ customers
Strong communication skills and the ability to engage and influence stakeholders
Strong project management and demonstrable experience leading complex projects from start to finish
Can thrive in a fast-paced company and able to liaise with stakeholders across multiple social strata, businesses and departments to get things done

Qualifications

Bachelor’s degree in Marketing, Communications, Journalism, Public Relations or related field more

Role Summary
We are looking for an experienced Senior Data Engineer to partner with our Data & Devices and Business Intelligence teams to own and scale our data pipelines and data infrastructure. As a Senior Data Engineer, you’ll work closely with colleagues across the company to develop a deep understanding of our data streams and to design data and analytics solutions that support core business... functions such as underwriting and analytics.
What You'll Do

Collaborate with Engineering and Business Intelligence teams to design, test, develop, and maintain pipelines between cloud data sources.
Interface with key stakeholders such as finance and sales to understand their needs and the data they generate.
Develop backend features for core platform features including developer APIs, device management and underwriting.

We're Looking For Someone With

4+ years experience in a relevant field
Fluency with Python
Experience with SQL
Familiarity with dbt (or similar tools), Snowflake and reverse ETL tools
Experience with AWS Cloud Infrastructure

Our Stack

Backend: Python with Flask, SQLAlchemy, and Celery
Infrastructure: AWS with PostgreSQL, EC2, Lambda, and friends managed through Terraform
Frontend: modern JS with React/Redux
Mobile: Android with Kotlin
Business Intelligence Tools: dbt, Hevo, Snowflake, Sisense visualization service more

This Position
In this challenging and diverse role, you will function as a customer-facing product expert for our Nairobi-based Customer Experience organization. You will lead high-quality technical engagements with key customers to ensure we deeply understand their product needs. Your time will largely be split between working with both Support and Success to improve processes, lead projects,... and continue our efforts to meet the growing needs of our customer base.
Success in this position requires technical knowledge and experience, extremely strong communication and organizational skills, and an eagerness to find new and better ways to get things done. This role reports directly to our VP of Customer Experience (VPCX) and is based in Nairobi, Kenya.
Success / Product

Actively engage with a small set of customers in coordination with their Customer Success Manager to provide guidance regarding product and the customer’s unique needs.
Become fully conversant in the the existing tech stack of assigned accounts.
Work with customers that are integrating our solution data into their workflows via API.
Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests.
Manage feature requests for key customers and assigned accounts.

Support

1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements.
Cover Customer Support as needed for sick days, vacation, leave, etc.

Sales
This position may be requested to provide Sales-Engineer assistance on an as-needed basis.
Qualifications

Bachelor’s degree in a Technical field.
Previous startup experience.
3-5 years of experience working on technical issues including APIs and integrations
Ability to reproduce bugs in various environments (web, mobile, etc.).
A basic understanding of how modern web development works French speaking is a plus.
Familiarity with any of the following tools is a plus: Zendesk, Postman, Zapier, GitHub.
Familiarity with SQL is a big plus.

Qualities

Engage quickly.
Provide quick and effective resolutions.
Have good non-technical skills (organization, presentation, communication).
Excellent written communication skills.
Able to balance the needs of the customers and the business objectives of Angaza.
Proficient at seeing things from different angles (pros and cons, weaknesses and strengths). more