Description:

More and more companies are using our Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We're looking for Support Engineers to support our Enterprise product installed and managed in the customer's virtualization environment.
Support handles a wide variety of inquiries... via email involvoing Linux servers, source code, our API, our pages,our workflows, and Actions. Many tickets are opened by internal system administrators, and include investigating load or networking issues, debugging application errors, and discussing feature requests. Support also works closely with the engineering team to track down bugs and improve our documentation.

Responsibilities

Solve complex customer support tickets via email often involving Linux servers, source code, and web application troubleshooting
Effectively communicate technical information to customers and engineering groups
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
Identify bugs and improvements in our codebase
You're expected to work during the normal working hours of your timezone

Qualifications

Technical support experience (4+ years)
General understanding of how modern web applications work
Prior experience providing technical support for enterprise customers
Excellent problem solving skills
Experience using the command line
Experience interacting with APIs and troubleshooting related requests
Understanding client and server architecture for websites and web applications
Familiarity with some flavor of production-level virtualization platform and/or cloud provider (e.g., VMware ESX, KVM, AWS, Azure).
Previous experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc...
Experience troubleshooting using stack traces and log files
Enthusiasm for working directly with customers, and building a deep understanding of what makes their tools work
Exceptional verbal and written organizational, presentation, and communication skills

Bonus points if you have...

Worked closely with large complex customer accounts
Prior experience with GitHub Enterprise Server or Enterprise cloud instances
Familiarity with Git and GitHub
Prior experience with helpdesk tooling such as Zendesk
Ability to look through and understand code (Ruby / Bash / Go)
Familiarity with Ruby on Rails
Previous experience as a Linux System Administrator
Previous experience providing on-site consulting or professional services more

About the Role:

You will be part of a high-functioning team where your work matters.
You will make a difference and join our mission.  
The Accounting associate role will provide overall accounting support for Andela subsidiary operations with timely execution of monthly close, recording of expenses and reconciliations as required. 
This position will report directly to the Accountant for... financial reporting.

Responsibilities:

 Ensuring timely posting of invoices and processing of payments to suppliers.
Perform bank postings and bank reconciliations for the respective subsidiary.
Work with the accounting team to ensure statutory returns, i.e. WHT, VAT, and Income Tax have been filed accurately and submitted before cut-off dates as well as payments submitted in a timely manner.   
Review transactions for completeness, accuracy, proper documentation, and approvals prior to processing.
Preparation of the weekly cash flow plan.
Assist the accounting team in the timely close of the monthly accounts.
Maintain a proper electronic filing system for the respective subsidiary.
Assist in developing reporting processes, procedures, and internal controls for maintaining the efficient flow of all financial transactions.
Assist during both internal and external audits for the respective subsidiaries.
Perform other duties as and when required by the Senior Accountant.
Manage all accounts payables and issue petty cash to staff in line with approved documentation.
Manage the Fixed Asset process, including maintaining a Fixed Asset register and running of monthly depreciation.
Assisting in managing treasury functions which includes updating the weekly bank and payment positions and ensuring that the Company’s bank accounts are properly funded at all times.
Monthly reconciliation of intercompany activities with the parent company and other Andela subsidiaries.
Provide admin support and contract compliance reviews if any as required by the Accounting Manager. 

Requirements:

 University degree (Business administration, B.Com, BSc in Finance) and any of  CPA (K) - Advanced level, CPA(U) - Level III, ACCA - Applied Skill level and ICAN - Skill level ) or equivalent experience
Have a minimum of 2-3  years experience in an accounting function
Have a clear understanding of finance processes, and tax processes.
Be able to use Netsuite and Coupa or learn the same pretty fast.
Have a good knowledge of MS Excel and other MS Office tools.
Be able to monitor progress and take action or escalate as needed.
Have accurate bookkeeping skills.
Be able to communicate clearly and present work products clearly.
Have the ability to manage multiple priorities and projects while working as part of an interdepartmental team in a fast-paced remote environment more

About the Role:
Andela is seeking to expand the SMB/Enterprise Matching Specialist team within Engineering Vertical that plays a critical role in the process of connecting our customers with the very best engineers in Andela’s talent network for their needs.
The team lies in the Talent Business Unit of Andela that is in charge of facilitating the entire journey of talents from top-of-the-funnel,... sourcing, assessment, to matching them with clients and jobs, as well as community activities, and ensuring great talent experience in each step of the process.
In this role, you will sit at the nexus of the Talent Unit and be the key link between the talents from the network and customers. The Matching Specialist team is specifically in charge of matching clients/jobs and talents from the network through a number of activities including:

client-facing activities such as gathering, documenting, and communicating client requirements based on their business, technical, cultural, and resourcing needs
talent-facing activities such as searching, identifying, vetting, and placing the best qualified Andela engineer(s) to meet those needs.
a set of other activities that support the whole Matching process

Matching Specialist need to have a wide knowledge and some hands-on experience in technology and be up to date with all technologies, engineering concepts, and have an understanding of the engineering lifecycle in each area (e.g. full-stack, Data Engineering, DevOps, CloudOps, QA, etc) in order to be able and competent to discuss, and understand client’s needs, be able to advise on pros and cons of different solutions and give guidance on hiring strategies, as well as set the right expectations regarding feasibility, budget, timelines and turnaround times. You will also use this knowledge to properly search for talents (using our internal tools), and evaluate their suitability for the role, prep them and support them throughout the interview process.
In your day-to-day, you will be responsible for handling your portfolio of open jobs, pushing them through the funnel, updating all the systems with accurate information, and collaborating with many different teams in order to deliver on that.
This position requires a highly organized self-starter with an interest in operations, talent, and engineering. You must be comfortable and flexible navigating ambiguity and working across cross-cultural teams in a fast-paced environment.
Responsibilities:

Be responsible for the entire Matching Process from gathering requirements to placing an engineer on the job
Understand customer’s needs and be able to effectively craft and convey the best solution that fits their unique needs, including advising on likely resourcing strategies, expected timelines, and any talent-related constraints
Translate business and functional requirements from clients into documented technical specifications to aid in matching clients with the appropriate engineers
Own resourcing logistics and matchmaking, while providing insight into the process to relevant teams
Provide transparency on the availability of our engineers to revenue-driving teams and collaborate closely with recruiters to proactively bolster available talent with in-demand skills
When talent supply is unavailable, partner with recruiting team to strategize the best solution
Develop a deep understanding of engineers currently available, including their technical abilities, prior industry experience, and growth desires
Ensure 100% data accuracy in Andela’s systems around engineer profiles, availability, and engagements
Conduct informational and pre-vetting sessions with engineers concerning the placement and resourcing process
Perform activities related to supporting customer accounts, and engagements including preparation, onboarding, delivery management
Actively participate in driving growth to Andela’s network and customer accounts
Take part in creating and improving the team’s processes, policies, platform support
Maintain deep awareness of trends in software development and standard methodologies in distributed work

Preferred Qualifications:

Four-year degree from an accredited university, preferably in Business, Operations, Engineering, or Computer Science,  or equivalent practical experience.
4+ years of experience working in software development, technology consulting, or technical product/project management
Understanding of the entire SDLC/ADLC in different areas of Technology
Familiarity with technology concepts including, but not limited to: cloud computing, mobile, applications design/development/hosting, DevOps, IoT, databases, analytics, machine learning, algorithms, networking, security, storage, continuous integration and deployment, APIs, microservices, containerization, and site reliability engineering
[For Ent team] 2+ years in Enterprise client-facing, operationally-focused role, ideally interacting with mid-to senior-level technology executives
Excellent written and verbal communication skills, including the ability to optimally present sophisticated information clearly and keep track of multiple work streams at once
Experience directly interacting with customers and have a client-centric approach
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
Strong organizational skills with experience coordinating multiple work streams simultaneously
Consistent track record to think out of the box, strategically and act tactically about business, customers, product, and technical challenges more

About the Role:
Andela is seeking to expand the SMB/Enterprise Matching Specialist team within Engineering Vertical that plays a critical role in the process of connecting our customers with the very best engineers in Andela’s talent network for their needs.
The team lies in the Talent Business Unit of Andela that is in charge of facilitating the entire journey of talents from top-of-the-funnel,... sourcing, assessment, to matching them with clients and jobs, as well as community activities, and ensuring great talent experience in each step of the process.
In this role, you will sit at the nexus of the Talent Unit and be the key link between the talents from the network and customers. The Matching Specialist team is specifically in charge of matching clients/jobs and talents from the network through a number of activities including:

client-facing activities such as gathering, documenting, and communicating client requirements based on their business, technical, cultural, and resourcing needs
talent-facing activities such as searching, identifying, vetting, and placing the best qualified Andela engineer(s) to meet those needs.
a set of other activities that support the whole Matching process

Matching Specialist need to have a wide knowledge and some hands-on experience in technology and be up to date with all technologies, engineering concepts, and have an understanding of the engineering lifecycle in each area (e.g. full-stack, Data Engineering, DevOps, CloudOps, QA, etc) in order to be able and competent to discuss, and understand client’s needs, be able to advise on pros and cons of different solutions and give guidance on hiring strategies, as well as set the right expectations regarding feasibility, budget, timelines and turnaround times. You will also use this knowledge to properly search for talents (using our internal tools), and evaluate their suitability for the role, prep them and support them throughout the interview process.
In your day-to-day, you will be responsible for handling your portfolio of open jobs, pushing them through the funnel, updating all the systems with accurate information, and collaborating with many different teams in order to deliver on that.
This position requires a highly organized self-starter with an interest in operations, talent, and engineering. You must be comfortable and flexible navigating ambiguity and working across cross-cultural teams in a fast-paced environment.
Responsibilities:

Be responsible for the entire Matching Process from gathering requirements to placing an engineer on the job
Understand customer’s needs and be able to effectively craft and convey the best solution that fits their unique needs, including advising on likely resourcing strategies, expected timelines, and any talent-related constraints
Translate business and functional requirements from clients into documented technical specifications to aid in matching clients with the appropriate engineers
Own resourcing logistics and matchmaking, while providing insight into the process to relevant teams
Provide transparency on the availability of our engineers to revenue-driving teams and collaborate closely with recruiters to proactively bolster available talent with in-demand skills
When talent supply is unavailable, partner with recruiting team to strategize the best solution
Develop a deep understanding of engineers currently available, including their technical abilities, prior industry experience, and growth desires
Ensure 100% data accuracy in Andela’s systems around engineer profiles, availability, and engagements
Conduct informational and pre-vetting sessions with engineers concerning the placement and resourcing process
Perform activities related to supporting customer accounts, and engagements including preparation, onboarding, delivery management
Actively participate in driving growth to Andela’s network and customer accounts
Take part in creating and improving the team’s processes, policies, platform support
Maintain deep awareness of trends in software development and standard methodologies in distributed work

Preferred Qualifications:

Four-year degree from an accredited university, preferably in Business, Operations, Engineering, or Computer Science,  or equivalent practical experience.
4+ years of experience working in software development, technology consulting, or technical product/project management
Understanding of the entire SDLC/ADLC in different areas of Technology
Familiarity with technology concepts including, but not limited to: cloud computing, mobile, applications design/development/hosting, DevOps, IoT, databases, analytics, machine learning, algorithms, networking, security, storage, continuous integration and deployment, APIs, microservices, containerization, and site reliability engineering
[For Ent team] 2+ years in Enterprise client-facing, operationally-focused role, ideally interacting with mid-to senior-level technology executives
Excellent written and verbal communication skills, including the ability to optimally present sophisticated information clearly and keep track of multiple work streams at once
Experience directly interacting with customers and have a client-centric approach
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
Strong organizational skills with experience coordinating multiple work streams simultaneously
Consistent track record to think out of the box, strategically and act tactically about business, customers, product, and technical challenges more

Job Requirements
We are seeking a Manager, Procurement who will lead the Procurement team to provide cost-efficient, timely and best-in-class infrastructural support and solutions that will enable the team to deliver excellent results to internal and external customers.
Key competencies required for this role include:

Own the vision: Builds engagement and enthusiasm by uniting the team with a... compelling sense of purpose and a clear direction that everyone can relate to
Connect to the customer: Consistently anchors the team’s work to customer needs in order to shift day-to-day focus to a service orientation
Communicate effectively: Builds shared understanding for team and stakeholders by simplifying complex ideas, listening to other’s viewpoints, and adjusting communication style accordingly
Collaborate to Influence: Proactively connects with cross-functional teams to achieve results and makes a compelling case to move others to act through data and subject matter expertise
Set standards and takes accountability: Builds a culture focused on creating business impact by translating the team’s strategy into clearly defined performance standards tracked consistently to ensure the team is moving in the right direction
Develop talent: Promotes a culture of feedback, delegation, autonomy and support to build a safe place for contributors to learn and perform their best work
Foster a growth mindset: Builds a culture focused on the team’s overall development by consistently working with contributors to assess skill gaps and helping them build their growth paths
Build an empowered self: Role models by actively seeking feedback from others and looking for new ways to grow and be challenged

Job Description
Developing sound, cost-effective strategies for the goods or services  used in the business Evaluating spending operations while seeking ways to improve and enhance service delivery Identify potential suppliers based on project requirements Conducting cost analysis and setting benchmarks for improvement Negotiate contracts, terms and deadlines with vendors and suppliers Monitor and update relevant departments regarding price fluctuations of goods and vendor pricing Process purchase orders to acquire goods Work closely with the legal department to ensure contract terms are favourable to the company Attend meetings with the legal team, engineering team, vendors and suppliers
Qualifications & Characteristics

Bachelor's degree in business administration or relevant field
At least seven years of relevant work experience
Proven experience working in the operations field
Experience in project management and data analysis, tools (excel, google sheets) and reporting is a plus
Proficient in G-Suite tools (docs, slides, sheets, etc.)
Excellent communication and time management skills
Knowledgeable on request management tools (Zendesk etc.)
Experience working on global teams in a fast-paced environment more

As a DevOps engineer, you are expected to have excellent communication and coordination skills to successfully integrate various functions in a coordinated manner and deliver the responsibilities to the customer’s satisfaction.
Responsibilities

Understanding customer requirements and project KPIs
Implementing various development, testing, automation tools, and IT infrastructure
Planning the... team structure, activities, and involvement in project management activities.
Managing stakeholders and external interfaces
Setting up tools and required infrastructure
Defining and setting development, test, release, update, and support processes for DevOps operation
Have the technical skill to review, verify, and validate the software code developed in the project.
Troubleshooting techniques and fixing the code bugs
Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
Encouraging and building automated processes wherever possible
Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
Incidence management and root cause analysis
Coordination and communication within the team and with customers
Selecting and deploying appropriate CI/CD tools
Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
Mentoring and guiding the team members
Monitoring and measuring customer experience and KPIs
Managing periodic reporting on the progress to the management and the customer

Your profile:

Minimum 4-6 years of working as a DevOps Engineer
4 years experience with CloudFront, Kubernetes, LogStash, Prometheus and Grafana
Comfortable working in a fully remote environment more

Responsibilities

Maintenance and support of various cybersecurity systems including (but not limited to) Firewalls, WAF, Antivirus, Logging Solutions, Network and Host IDS/IPS.
Act as an operational team lead in the configuration, management and upgrade of a wide variety of other security products/appliances
Troubleshoot and remediate Level 1/2/3 issues impacting Cybersecurity... operations
facilitate implementation, management and optimization of Cyber Security policies, standards and procedures
Ensure adequate OPEX budget, resource and management focus is on cyber security risks
drive standards of excellence to achieve the Cyber Security strategy
Implement actions to close MPA risks, Audit & Reviews (Internal and External)
ty Baselines

Qualifications

Minimum of 5 years of Network Security experience with Intrusion Prevention Systems, Web Applications, Firewalls, VPN administration, Content Filters, Security Scanning tools.
Minimum of 1-year focused Security experience in Incident Management, Intrusion Analysis, Network troubleshooting or Reverse Engineering.
Experience in design, delivery and support of Information Security solutions to customers will be and added advantage.
Good communication skills and team player.
Experience in the use of security tools.
Project management skills, and proven task execution (getting things done).
Superior Report writing skills. more

What You’ll Do
As a Scrum Master, you will act as a servant-leader for an Agile development team within an Agile Release Train (ART) as described by the Scaled Agile Framework (SAFe). This role will include providing coaching on Agile principles and practices as well as guiding, facilitating, mentoring, and consulting on Agile techniques and ceremonies. The Scrum Master will help to maximise the... Agile Team’s potential and productivity to deliver a sustainable and predictable flow of value. The Scrum Master will also help embed continuous learning and continuous improvement with the aim to lead the Agile Team members to self-sufficiency.
Core competencies and knowledge:

At least 2 years of professional experience with a bank or financial service provider
Demonstrable knowledge of mobile money, fintech and financial services
Ability to build relationships and work collaboratively with others
Creative and natural problem solver
Encourages Innovation and Customer centricity
Able to communicate ideas to both technical and non-technical audiences
Excellent interpersonal and communication skills, both oral and written.
Ability to inspire teams and individuals by modelling desired Agile behaviours
Aligns mindset, words and actions to Lean- Agile values and principles
Actively leads the change and guides others to adopt new ways of working
Ability to work with a collaborative approach and build trust with others
Results-driven self-starter

Good-to-Have

Technical Mobile Payment or Financial PaymentService Experience – 2 years
Service Operations Qualification – ITIL
AML Qualification - ICA Certificate in Anti Money Laundering Awareness
Regulated service industry experience
Programme Management Qualification and Experience – MSP
Degree Qualification - Preferably STEM more

About the Role:
Andela is seeking to expand the SMB/Enterprise Matching Specialist team within Engineering Vertical that plays a critical role in the process of connecting our customers with the very best engineers in Andela’s talent network for their needs.
The team lies in the Talent Business Unit of Andela that is in charge of facilitating the entire journey of talents from top-of-the-funnel,... sourcing, assessment, to matching them with clients and jobs, as well as community activities, and ensuring great talent experience in each step of the process.
In this role, you will sit at the nexus of the Talent Unit and be the key link between the talents from the network and customers. The Matching Specialist team is specifically in charge of matching clients/jobs and talents from the network through a number of activities including:

client-facing activities such as gathering, documenting, and communicating client requirements based on their business, technical, cultural, and resourcing needs
talent-facing activities such as searching, identifying, vetting, and placing the best qualified Andela engineer(s) to meet those needs.
a set of other activities that support the whole Matching process

Matching Specialist need to have a wide knowledge and some hands-on experience in technology and be up to date with all technologies, engineering concepts, and have an understanding of the engineering lifecycle in each area (e.g. full-stack, Data Engineering, DevOps, CloudOps, QA, etc) in order to be able and competent to discuss, and understand client’s needs, be able to advise on pros and cons of different solutions and give guidance on hiring strategies, as well as set the right expectations regarding feasibility, budget, timelines and turnaround times. You will also use this knowledge to properly search for talents (using our internal tools), and evaluate their suitability for the role, prep them and support them throughout the interview process.
In your day-to-day, you will be responsible for handling your portfolio of open jobs, pushing them through the funnel, updating all the systems with accurate information, and collaborating with many different teams in order to deliver on that.
This position requires a highly organized self-starter with an interest in operations, talent, and engineering. You must be comfortable and flexible navigating ambiguity and working across cross-cultural teams in a fast-paced environment.
Responsibilities:

Be responsible for the entire Matching Process from gathering requirements to placing an engineer on the job
Understand customer’s needs and be able to effectively craft and convey the best solution that fits their unique needs, including advising on likely resourcing strategies, expected timelines, and any talent-related constraints
Translate business and functional requirements from clients into documented technical specifications to aid in matching clients with the appropriate engineers
Own resourcing logistics and matchmaking, while providing insight into the process to relevant teams
Provide transparency on the availability of our engineers to revenue-driving teams and collaborate closely with recruiters to proactively bolster available talent with in-demand skills
When talent supply is unavailable, partner with recruiting team to strategize the best solution
Develop a deep understanding of engineers currently available, including their technical abilities, prior industry experience, and growth desires
Ensure 100% data accuracy in Andela’s systems around engineer profiles, availability, and engagements
Conduct informational and pre-vetting sessions with engineers concerning the placement and resourcing process
Perform activities related to supporting customer accounts, and engagements including preparation, onboarding, delivery management
Actively participate in driving growth to Andela’s network and customer accounts
Take part in creating and improving the team’s processes, policies, platform support
Maintain deep awareness of trends in software development and standard methodologies in distributed work

Preferred Qualifications:

Four-year degree from an accredited university, preferably in Business, Operations, Engineering, or Computer Science
4+ years of experience working in software development, technology consulting, or technical product/project management
Understanding of the entire SDLC/ADLC in different areas of Technology
Familiarity with technology concepts including, but not limited to: cloud computing, mobile, applications design/development/hosting, DevOps, IoT, databases, analytics, machine learning, algorithms, networking, security, storage, continuous integration and deployment, APIs, microservices, containerization, and site reliability engineering
[For Ent team] 2+ years in Enterprise client-facing, operationally-focused role, ideally interacting with mid-to senior-level technology executives
Excellent written and verbal communication skills, including the ability to optimally present sophisticated information clearly and keep track of multiple work streams at once
Experience directly interacting with customers and have a client-centric approach
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
Strong organizational skills with experience coordinating multiple work streams simultaneously
Consistent track record to think out of the box, strategically and act tactically about business, customers, product, and technical challenges more