Responsible for content marketing, Digital tie ups like Airtel TV and Music app, continuously running the portfolio and adding partners to the content marketing. He / She will be responsible for controlling the information uploaded to the Airtel website, Airtel TV, and Music app, adding new marketing content to the website / Airtel TV and Music app, and overseeing the content management system... (CMS) used to control the information on the website.

Manage Airtel Digital channels
Develop content strategy aligned with short-term and long-term marketing targets.
Collaborate with marketing and design teams to plan and develop site content, style, and layout.
Create and publish engaging content.
Edit, proofread, and improve writers’ posts.
Liaise with content writers to ensure brand consistency.
Optimize content according to Search Engine Optimization methodology to increase visitors on our website.
Use content management systems to analyze website traffic and users’ engagement metrics.
Manage content distribution to online channels and social media platforms to increase web traffic.
Develop an editorial calendar and ensure the content team is on board.
Ensure compliance with law (e.g. copyright and data protection).
Stay up to date with developments and generate new ideas to draw audience’s attention. more

Key Duties and Responsibilities:

Ensure formal communication with customers at onboarding on dunning process/dates and payment options.
Ensure targeted accounts for dunning are alerted formally prior to the activity.
Maintain a database for client addresses and other contact details to facilitate contact or engagement.
Ensure timely escalation of queries for resolution.
Update clients for... new developments in the business.
Drive Customer Experience through constant engagement with account SPOCs and decision makers in companies that leads to higher retention, creation of more business. opportunities and building an environment that fosters timely payments.
Make welcome calls to new customers after service. commissioning as allocated by Lead corporate relationships.
Educate customers on all company processes.
Share any leads for prospective business with sales team.
Proactively engage customers in case of service interruption due to system failures, non-payment, and system/Network upgrades.
Provide timely feedback to customers through proper follow up with cross-functional department to ensure services are provided to customers as per SLAs i.e. billing, activation and complaint resolution.
Ensure customer issues are resolved within SLA.
MIS Reporting. more

Key Duties and Responsibilities:

Develop the strategic and operational plan to driver Business to Business revenue and Business to Business customer growth in the region.
Provide strategic support to enhance the delivery on regional B2B targets.
Develop procedures for setting and communicating sales, service delivery and customer service targets and monitoring performance.
Deploy relevant... metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.
Performance management, compliance and process governance.
Lead the management of all B2B customers in the regions, both directly and indirectly.
Delivery YOY increase in customer satisfaction scores for the B2B business in the regions.
Business to Business Customer Management.
Put in place the appropriate governance framework for ensuring that all services are delivered on time and billed successfully through the submission of all appropriate documentation required for service provisioning and billing.
Accountability for managing collection and minimizing debt for the B2B customers in the region.
Drive for resolution for all billing, reconciliation and service penalty issues impacting revenue collection and or realizations.
Monitor and collate all activities of competition in the region and implement or recommend counter measures to win competition.
Ensure Cross Functional Engagement and Support.
Build a capable and motivated team to create a high-performance team environment. more

Key Duties and Responsibilities:

Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of... Airtel Business Solutions.
Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of all Airtel Business Africa products, services and solutions sets.
Contribution to the Knowledge Management – Bid Management Repository.
Based on specific skills, customer project assignment work activity will be required for complex or non-standard projects.
Secure as required additional resources to accommodate specific customer requirements in accordance with Airtel Business Africa established processes and policies.
Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships. more

Key Duties and Responsibilities:

Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services
Develop multi-functional relationships... (Owner, Finance, IT management, Supply Chain, Marketing, VIP users, HR) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
Understand the customer’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value.
Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship,  proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage. more

Key Duties and Responsibilities:

Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others.
Ensure Dunned accounts are minimized through proactive engagement with... customers in understanding the dunning process.
Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
Ensure formal communication/demand notices of overdue balances to customers.
Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
Monitor the payment pattern of new clients and draw the line manager’s attention to any observed anomalies.
Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
Ensure monthly invoice sampling is done on a timely basis.
Ensure all customers under your allocation are invoiced.
Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required.
Implement timely corrective action that includes raising of debit or credit notes and rebates.
Ensure write offs are share with Line Manager.
Analyze and take corrective actions from data provided.
Submit bill sampling report. more

Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more

Creation of routine reports and dashboards as required.
Establishing trends based on analysis.
Data mining and consolidation of product performance-related data.
Tracking of Customer dimensional data e.g. Average Revenue Per User, Average Days of Usage, etc.
Create information synergies between internal functions e.g. Marketing, IT, Network other BU’s.
Provide ad-hoc reports on request to... facilitate decision-making.
Automation of routine tasks where possible
Assist business and technical users with resolving data integrity queries.
Create prototype solutions to assist business users with defining requirements.
Participate in the design, follow-up, and testing of new reports as required by the business.
Tracking Product levers such as Churn management, Up-Selling, & Cross-selling
Perform subscriber data profiling to identify and understand anomalies.
Participate in new product designs and configurations, review and reconfiguration of existing Products per rules and objectives. Follow up on the impact of such changes and inform the business more

To deliver the Annual Operating Plan objectives by supporting the Airtel Money and marketing functions through developing, and executing customer/result-driven communication strategy, in line with the overall brand/business strategy.

Developing, executing, and protecting customer brand love.
Ensure optimum brand awareness through achieving set targets.
Drive credible and positive take-out... from all brand-related activities and communications.
Develop and implement acquisition strategies for the various sales verticals across Retail businesses which will ensure an increase in share of customers.
Prevent churn of existing customer base – Actively manage Churn and deliver customer retention programmes that will ensure increase in customer net additions.
Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all underperforming initiatives.
Achieve brand recall through top-of-mind awareness and intention to purchase Targets.
Provide brand visibility support to the Airtel Money Team.
Prepare and seek approval of financial resources for brand communication initiatives for the department.
Effectively direct financial resources to deliver approved brand objectives.
Track vendor service level agreements and ensure adherence.
Driving team excellent performance and engagement.
Any other duties that will be assigned to you from time to time. more

What you will do

Conduct periodic meetings with IT and Network Functional Heads, Country IT directors and other stakeholders in technology to understand the environment, address key audit findings and monitor implementation of management actions.
Assist in creation of IT & Cybersecurity audit plan across Airtel Africa operating countries and lines of business.
Execute the audit plan through... performance of IT, Networks and cybersecurity reviews including but not limited to pre-implementation reviews, IT audits, Network security audits, application controls reviews, cybersecurity reviews (including but not limited VAPT and cyber-maturity reviews)
Ensure that IT and Networks audit issues are well understood by all levels of management and staff and provide pragmatic and realistic recommendations.
Prepare value adding audit reports post alignment with technology functional heads.
Maintain a tracker of all IT and Network audit issues
Perform a revalidation of audit findings marked as implemented by management and
Prepare monthly control reports for the Executive Committee.
Track major projects in IT & Networks that are key in closing control gaps.
Maintain a calendar of Audit and Risk Committee meetings and consolidate information for reporting to the board on a quarterly basis.
Keep abreast to changes in the business, IT and Network landscape through;
engaging with other stakeholders in the industry
Continuous learning and development
Continuous research of new vulnerabilities, methods of compromise at all levels of an application stack and reviewing applicability to Airtel Africa
Continuous learning of industry best standards

You should possess the following qualities and experience;

Must be ethical and be able maintain independence of internal assurance
Ability to manage projects through prior planning and regular check points
Ability to challenge the status quo by using concrete facts
Relationship management of different stakeholders
Report writing skills
Communication skills

Technical requirements

6 to 8 years experience at least 5 being in the IT and cybersecurity assurance space.
Certified Information Systems Auditor (CISA)
Holder of a security certification (e.g., CEH, CISSP, OSCP)
Strong working knowledge of cybersecurity and penetration testing tools and methodologies including but not limited to Application Security, Database Security, Web services security, Network Security, Mobile Security, VAS systems security, endpoint security and SOC systems.
Strong and working knowledge and experience in data analysis
Knowledge in IT and Telecom Infrastructure
Experience working in information systems and cyber security assurance
Experience in big 4 audit firms is an added advantage more

What you will do

Plan periodic reviews of the processes and procedures of the East Africa Opco's and the mobile services business to provide assurance on the internal controls and business/enterprise and operational risks.
Review control mitigation plans of Functions and ensure adequate and prioritized management attention on remediating known issues and preventing recurrences.
Ensure that... issues arising from audit and other compliance reviews are well understood by all levels of management and staff and that learning on fraud and control issues are shared amongst relevant teams
Lead the auditing process and successful completion of financial and operational audits.
Draft audit comments and report issues to support findings identified during the fieldwork.
Manage the partner associates and/or Airtel Audit staff during the auditing process.
Interact with management to gather necessary information.
Review and resolve problems faced by staff auditors and make recommendations.
Perform various risk and control assessments.
Perform and lead periodic assessment and testing of key controls.
Train and guide the internal auditors.
Ensure timely completion of audits and submission of reports.

You should possess the following qualities and experience;

Must be ethical and be able maintain independence of internal assurance
Ability to manage projects through prior planning and regular check points
Ability to challenge the status quo by using concrete facts
Relationship management of different stakeholders
Report writing skills
Communication skills

Technical requirements

Minimum 6-8 years’ experience in Audit, Risk, Control and Compliance related roles.
Experience in Telecoms/Service or Mobile or traditional Financial Services Industry added advantage
Strong analytical and problem solving skills
Excellent planning skills
Hands on attitude
Able to handle and prioritize multiple projects simultaneously
High personal standards and results oriented
Excellent interpersonal skills; stakeholder management and collaboration
Excellent and effective communication skills, both written and oral more

Airtel Kenya wishes to recruit for the role of Retail Area Manager. This role reports directly to the Head of Retail and will be responsible for managing Airtel retail shops, kiosks and franchised outlets within a designated region. Within this, the role holder will be expected to champion seamless operations that will drive a positive customer experience, acquisition and ultimately increase in... revenue.
Key responsibilities of the role include and are not limited to;

Achieve sales target for all defined Airtel products & services at all assigned shops
Implement findings of audits and customer satisfaction surveys
Ensure customer retention through satisfactory issue resolution of customer walk ins
Facilitate roll-out of new shops outlets and ensure proper inventory management in all assigned shops
Cascade any changes in target setting, process or new product launch
Work with Marketing team to recommend branding and promotion activities within the shops space
Manage and monitor traction on all shop initiatives to increase footfall with an aim to supersede revenue targets and gain quality acquisitions through conversion of walk-in customers
Drive operational process standardization, proactively review and propose changes to the existing Airtel processes to improve the overall customer experience.
Tracking and resolution of systems downtime to ensure uninterrupted service provision at all assigned shops
Participates in the recruitment and selection of shop staff; oversee Shop managers and respective teams on overall target achievement and ensure all shops staff are fully engaged and effective
Ensure monthly partner governance meetings and that the staff at Airtel franchise managed shops are fully trained as per given guidelines.

Qualifications

Bachelor Degree in Business related field
4-8 years’ requisite work experience in telecommunication, financial or Consumer service industry
Good data analysis skills on advanced Excel will be an added advantage

Competencies and behavior

Good business acumen with strong communication and interpersonal skills
Good leadership and Project management Skills
Customer centric with good problem solving skills
Good planning and organization skills
Flexible with the ability to multi task
Persistent and goal oriented more

Airtel Kenya wishes to recruit Zonal Sales Managers within the Sales and Distribution Department. The main purpose of the role will be to drive the growth of business and generation of revenue through effective recruitment onboarding and management of Franchise partners, customer acquisition and recharge revenue growth of airtel mobile and airtel money through distributors, retailers, and internal... teams. Roles are in multiple locations countrywide.
Responsibilities for the role include but are not limited to:

Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
Ensure achievement of set Key Performance Indicators as cascaded for the role
Prepare, plan and execute sales programs aimed at market penetration, relationship building, share growth e.g., Sales promotions, Road shows etc.
Ensure internal collaboration, teamwork development and implementation of key management and sales routines on the ground
Ensure incremental revenues through effective distributor stock management and distributor sales force management
Effectively manage team and allocated resources by ensuring adherence to the set work ways and standards
Support achievement and compliance to Airtel Kenya branding/merchandising standards for Channel and Franchise Partners in the assigned zonal area
Evaluate Franchise partners financial capability, recruit and manage them for productivity
Escalate any trade or network issues to the Network Regional manager and follow up for closure

Qualifications :

Minimum of a graduate degree
4 to 6 years hands on experience in retail sales within telecom, service sector or FMCG industry

Behavioral competencies:

Good leadership skills, able to successfully lead a team
Good analytical, presentation and effective communications skills
Good planning and organization skills
Excellent negotiation and interpersonal skills
High agility, personal standards and goal oriented more

This includes both direct to customer sales channels and the lead fulfilment channels.
Some of responsibilities for the role will include but not limited to:

Guide the development and execution of products strategies to capture value from existing products through effective growth stimulation and new products adoption
Identify growth prospects and specific opportunities in the residential... space (in collaboration with the chosen partners) to achieve revenue targets and KPIs for Home Broadband Solutions.
Proactively assess, clarify, and validate channels needs on an ongoing basis.
Demarcate markets, drive the product penetration and inform the business of the required trade marketing materials for the channel
Drive awareness and adoption of company policies and programs among assigned partners
Implement Channel Partner growth strategy by creating and managing winning partnerships through effective governance with key stakeholders, internal/external.
Develop incentives jointly with Management, Marketing, Finance, by monitoring requirements and requests on an ongoing basis.
Monitor competitive effects and trends in the channel.

Qualifications:

Graduate degree in business or related field
Good understanding of telecom
3-6 years of in-depth Sales experience in the telecom/ FMCG/ Retail industry with at least 2 years managing a team of field sales staff

Competencies and behaviour:

Good problem-solving and analytical skills
Good understanding of channel models deployed for direct sales teams
Good leadership and stakeholder management skills
Strong entrepreneurial spirit with a good business acumen
Result oriented with hands on approach
Strong consulting, facilitation and selling skills more