Responsible for content marketing, Digital tie ups like Airtel TV and Music app, continuously running the portfolio and adding partners to the content marketing. He / She will be responsible for controlling the information uploaded to the Airtel website, Airtel TV, and Music app, adding new marketing content to the website / Airtel TV and Music app, and overseeing the content management system... (CMS) used to control the information on the website.

Manage Airtel Digital channels
Develop content strategy aligned with short-term and long-term marketing targets.
Collaborate with marketing and design teams to plan and develop site content, style, and layout.
Create and publish engaging content.
Edit, proofread, and improve writers’ posts.
Liaise with content writers to ensure brand consistency.
Optimize content according to Search Engine Optimization methodology to increase visitors on our website.
Use content management systems to analyze website traffic and users’ engagement metrics.
Manage content distribution to online channels and social media platforms to increase web traffic.
Develop an editorial calendar and ensure the content team is on board.
Ensure compliance with law (e.g. copyright and data protection).
Stay up to date with developments and generate new ideas to draw audience’s attention. more

Key Duties and Responsibilities:

Ensure formal communication with customers at onboarding on dunning process/dates and payment options.
Ensure targeted accounts for dunning are alerted formally prior to the activity.
Maintain a database for client addresses and other contact details to facilitate contact or engagement.
Ensure timely escalation of queries for resolution.
Update clients for... new developments in the business.
Drive Customer Experience through constant engagement with account SPOCs and decision makers in companies that leads to higher retention, creation of more business. opportunities and building an environment that fosters timely payments.
Make welcome calls to new customers after service. commissioning as allocated by Lead corporate relationships.
Educate customers on all company processes.
Share any leads for prospective business with sales team.
Proactively engage customers in case of service interruption due to system failures, non-payment, and system/Network upgrades.
Provide timely feedback to customers through proper follow up with cross-functional department to ensure services are provided to customers as per SLAs i.e. billing, activation and complaint resolution.
Ensure customer issues are resolved within SLA.
MIS Reporting. more

Key Duties and Responsibilities:

Develop the strategic and operational plan to driver Business to Business revenue and Business to Business customer growth in the region.
Provide strategic support to enhance the delivery on regional B2B targets.
Develop procedures for setting and communicating sales, service delivery and customer service targets and monitoring performance.
Deploy relevant... metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.
Performance management, compliance and process governance.
Lead the management of all B2B customers in the regions, both directly and indirectly.
Delivery YOY increase in customer satisfaction scores for the B2B business in the regions.
Business to Business Customer Management.
Put in place the appropriate governance framework for ensuring that all services are delivered on time and billed successfully through the submission of all appropriate documentation required for service provisioning and billing.
Accountability for managing collection and minimizing debt for the B2B customers in the region.
Drive for resolution for all billing, reconciliation and service penalty issues impacting revenue collection and or realizations.
Monitor and collate all activities of competition in the region and implement or recommend counter measures to win competition.
Ensure Cross Functional Engagement and Support.
Build a capable and motivated team to create a high-performance team environment. more

Key Duties and Responsibilities:

Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of... Airtel Business Solutions.
Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of all Airtel Business Africa products, services and solutions sets.
Contribution to the Knowledge Management – Bid Management Repository.
Based on specific skills, customer project assignment work activity will be required for complex or non-standard projects.
Secure as required additional resources to accommodate specific customer requirements in accordance with Airtel Business Africa established processes and policies.
Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships. more

Key Duties and Responsibilities:

Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services
Develop multi-functional relationships... (Owner, Finance, IT management, Supply Chain, Marketing, VIP users, HR) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
Understand the customer’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value.
Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship,  proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage. more

Key Duties and Responsibilities:

Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others.
Ensure Dunned accounts are minimized through proactive engagement with... customers in understanding the dunning process.
Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
Ensure formal communication/demand notices of overdue balances to customers.
Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
Monitor the payment pattern of new clients and draw the line manager’s attention to any observed anomalies.
Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
Ensure monthly invoice sampling is done on a timely basis.
Ensure all customers under your allocation are invoiced.
Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required.
Implement timely corrective action that includes raising of debit or credit notes and rebates.
Ensure write offs are share with Line Manager.
Analyze and take corrective actions from data provided.
Submit bill sampling report. more

Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more