About

Zandex serves as a connection or middleman between candidates and potential employers

Skills

  • Human Resources Specialist
    7

Recommendations

Experience

*Key Responsibilities*
1. Answer and direct phone calls
2. Manage emails, correspondence, and documents
3. Schedule appointments, meetings, and events
4. Maintain calendars, diaries, and other scheduling tools
5. Provide data entry, filing, and record-keeping support
6. Prepare reports, presentations, and other materials
7. Coordinate travel arrangements and expenses
8. Maintain office... supplies, inventory, and equipment
9. Provide general administrative support to teams or executives

*Skills and Qualities*
1. Strong communication and interpersonal skills
2. Organizational and time management skills
3. Attention to detail and accuracy
4. Ability to work independently and as part of a team
5. Proficiency in Microsoft Office and other software applications
6. Discretion and confidentiality when handling sensitive information more
  • Administration
Job brief

We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help... customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.


Customer Service Responsibilities list:

1) Manage large amounts of incoming phone calls
2) Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
3) Build sustainable relationships and trust with customer accounts through open and interactive communication
4) Provide accurate, valid and complete information by using the right methods/tools
5) Meet personal/customer service team sales targets and call handling quotas
6) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7) Keep records of customer interactions, process customer accounts and file documents
8) Follow communication procedures, guidelines and policies
9)Take the extra mile to engage customers
Requirements and skills

1) Proven customer support experience or experience as a Client Service Representative
2) Track record of over-achieving quota
3) Strong phone contact handling skills and active listening
4) Familiarity with CRM systems and practices
5) Customer orientation and ability to adapt/respond to different types of characters
6) Excellent communication and presentation skills
7) Ability to multi-task, prioritize, and manage time effectively
8) High school diploma
 more
  • Administration
  • Accounting
  • Advertising
  • Business Development
  • Customer service
  • Digital Advertising
  • Human Resources
  • Office management
  • Marketing
  • Procurement