Yvonne Mbithe

Pro

Connections 1

Laboratory Services Manager. at Chiromo Hospital Group

since November, 2020

yv***86@gmail.com

Profile

About

An enthusiastic and passionate medical laboratory services manager with over 10 years of professional experience.An Innovative team player,team builder with people and strong communication skills. A realistic,goal oriented,adaptable and a strong leader with learning agility.

Skills

Computer Skills
Team management and leadership
 Excellent report writing and presentation skills
Excellent communication and interpersonal skills
• Leadership skills • Conflict resolution •
strong strategic and innovative skills
creative
Analytical and problem-solving skills
English and Kiswahili
10
kisii

Experience

Yvonne Mbithe

Work experience

Laboratory Services Manager. at Chiromo Hospital Group

November, 2020 -
Fulltime

Provide leadership for the unit, manning samples from 4 branches and overseeing the Nyali branch as well.
Represent laboratory in the clinical management meetings monthly.
Visiting consultants (psychiatrists, physicians and psychologists) ensuring they are satisfied with the lab services offered to their clients and getting their feedbacks.
Ensuring all requested tests are in the system, with proper pricing and all bills are captured appropriately.
Liaising with External laboratories for business agreements and engagements.
Identifying a need for a certain test, sourcing for suppliers with quality reliable test kits and equipment and in conjunction with procurement we obtain the quotes and decide on who to best engage.
Ensuring timely servicing, maintenance and full functionality of lab equipment.
Ensuring Quality, Accurate and Consistent results are generated within the shortest turnaround time.
Attend to customer issues and resolve customer complaints in a timely manner.
Investigate any complaint arising in the lab and give feedback to the Head of clinical services in less than 24hours.
Ensure appropriate stock levels versus tests done and functioning of machines.
Ensure that all technologists in the laboratory key in the test results into the Laboratory information management system (Kranium).
Preparation of laboratory duty Rota factoring in the workflow and the business cycle.
Ensuring S.O.Ps are strictly adhered to in the laboratory by the Laboratory staffs.
Making lab orders and ensuring they are supplied and well received in the system.
Preparation of monthly reports (management reports, financial reports, referral reports) and conducting stock take (cost of sale) for the month.
Ensuring the Internal and External quality control measures are adhered to.
Ensuring efficient utilization of equipment and other lab consumables.
Protecting the patients and the support staff by adhering to infection control protocols.
Liaise with the human resource manager on all staffing matters, staffing levels, recruitment, deployment, performance management (evaluation using balance score card), targets/objectives setting and appraisals, staff trainings and development, discipline and any other matter related to laboratory staffs.
Training of new staffs and conducting competency testing on all the laboratory staffs.
Mentoring and coaching trainees and locum staffs.
Marketing of laboratory services to the consultants and nearby facilities.
Validation of equipment and reagents for laboratory use.
Ensuring suppliers are paid on time (supplier satisfaction).
Facilitate the registration, licensing and setting up of new laboratories in chg