About

Hi, I’m Yunica, and since 2021 I’ve been helping entrepreneurs, small businesses, and professionals lighten their workload so they can focus on what they do best—growing their business. With a background in administrative support, social media management, video editing, graphic design, and CRM support (Go High Level), I bring both creativity and organization to every project. Whether it’s managing emails, creating engaging content, designing funnels, or keeping your online presence active, I’m here to make things run smoother behind the scenes. ✨ What I value most in working with clients: ✔️ Excellence & integrity in everything I do ✔️ Open communication & collaboration ✔️ Flexible support tailored to your needs 💻 Services I provide: Administrative support (emails, scheduling, data entry) Social media management & content creation Video editing & graphic design Website updates & funnel creation Go High Level (CRM) support & automation My mission is simple: to help busy professionals take tasks off their plate, save time, and focus on what truly matters. 📩 Let’s connect! I’d love to chat about how I can support you and your business.

Skills

  • Administration
  • SEO
  • SMM
  • Clients Relationship Management (CRM)
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Experience

Yunica Alvarado

Work experience
  • January, 2023 - September, 2025
  • Parttime
  • Go High Level Support Responsibilities
  • 🖥️ Technical & Platform Support
  • Assisting clients with platform navigation (CRM, pipelines, funnels, automations, memberships, etc.).
  • Troubleshooting technical issues (e.g., email/SMS deliverability, integration errors, appointment booking problems).
  • Testing automations, triggers, and funnels to ensure smooth workflow.
  • 📞 Customer & User Support
  • Responding to customer inquiries via chat, email, or calls.
  • Providing step-by-step guidance for users to resolve issues.
  • Escalating advanced issues to developers or higher-level tech support.
  • Maintaining knowledge base articles, FAQs, and tutorials for clients.
  • ⚙️ System Setup & Management
  • Creating and customizing funnels, websites, and landing pages inside GHL.
  • Managing CRM pipelines (leads, opportunities, stages).
  • Configuring automation workflows (triggers, campaigns, follow-ups).
  • Setting up calendars and appointment booking systems.
  • 📊 Monitoring & Reporting
  • Monitoring system performance and client accounts for issues.
  • Generating analytics reports (campaign performance, lead tracking, pipeline metrics).
  • Tracking SMS/email delivery rates and resolving bounce/failed issues.
  • 👥 Client Success Support
  • Onboarding new clients into the GHL platform.
  • Providing training or walkthroughs to help clients use the system.
  • Offering best practice recommendations for CRM, funnels, and automation.
  • Ensuring clients’ accounts remain organized, updated, and optimized.

Related persons

Private Accounting, Administration, Customer service