About

ACHIEVEMENTS Awards: The employee of the Months: February, March, May, July, September 2019. Nominated as a “Star Professional” of the department due to passing of the hidden audit, 2018. Leadership: Negotiations with partners. Result – successful renewal of the contracts. Implementation of new projects in the company: opening new missions, divisions, introducing new additional services, establishing cooperation with new partners. PROFILE I am ready to change the sphere of activity, I quickly adapt. I like teamwork, can work in a team. The atmosphere at work, friendly and active team are important for me. My key competencies are task-minded, leadership, networking, quality-oriented. RECOMMENDATIONS Tatyana Agarkova, Director of VFS Global, +38-050-688-24-14.

Skills

  • Responsibility
  • Sociability
  • Fast learning
  • Attention to detail
  • Multitasking
  • Time management skills
  • Fulfillment of tasks in short terms
  • Ability to work over standard working hours
  • Stress-resistance
  • Proactivity
  • Windows
  • Microsoft Office
  • Internet
  • CRM
  • Russian
    10
  • Ukrainian
    10
  • English
    7
  • French
    2
  • Spanish
    2

Experience

Yuliia Mamay

Work experience
  • October, 2019 - October, 2020
  • Fulltime
  • Operating activities:
  • Management of the subdivision operational processes;
  • Daily controlling of financial expenses of the subdivision;
  • Communication with partners regarding the operational activities of divisions (Diplomatic representative offices of European countries);
  • Preparation of internal operational reporting, daily analysis of reporting regional subdivisions, as well as providing reports for Embassies;
  • Dealing with complaints from both clients and partners;
  • Drawing up a plan and implementation of the established procedures in the event of crisis and force majeure situations;
  • Organization and conduct of audits. Subsequent analysis of the results and drawing up a plan of tasks;
  • Monitoring of sales subdivision effectiveness and providing action plan accordingly.
  • Employees
  • Leading the team of 50-100 people;
  • Tracking staff work/conduct of training;
  • Development and implementation of motivational programs for staff;
  • Interviewing, recruiting, and firing of staff according to the business needs of the company;
  • Determination of satisfaction of personnel, analysis of employees turnover;
  • Calculation and analysis of performance;
  • Consulting and assistance of leading specialists (supervisors) from other divisions and their staff in standard and non-standard working situations;
  • Encouraging the highest possible standards of customer service from the team.

Yuliia Mamay

Work experience
  • September, 2017 - October, 2019
  • Fulltime
  • Coordination and management of the teamwork;
  • Providing general administrative support;
  • Work with suppliers and partners (monitoring the services market, contracting; maintaining document management with suppliers);
  • Business correspondence;
  • Organizing business meetings, conferences, events, open ceremonies of new projects.

Yuliia Mamay

Work experience
  • January, 2017 - September, 2017
  • Fulltime
  • Management conflict situations;
  • Training and supporting new employees;
  • Full checking of all documents before transfer to the Embassies;
  • Preparation reports for supervisor;
  • Replacement of the head of department;
  • Monitoring the efficiency of the info-email and the Call Center.

Yuliia Mamay

Work experience
  • Documents handling and processing;
  • Consulting customers on the visa application process;
  • Preparation and transferring documents to the Embassies.

Yuliia Mamay

Education
  • September, 2009 - April, 2015
  • Fulltime
  • Department: International relations
  • Diploma: Informational International Analyst, Translator.

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