About

Self-directed and resourceful with experience in successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present relevant topics effectively to wide audience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Office administration supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Skills

  • Event coordination
    7
  • Business Correspondence Report
    5
  • report writing
    5
  • Staff Management
    4
  • Service Coordinator
    6
  • English
    9
  • IsiZulu
    9
  • isixhosa
    10
  • Sepedi
    6

Experience

Yolanda Amane Majama Baduza

Work experience
  • April, 2024 - September, 2024
  • Parttime
  • Answering all incoming calls in the Office of the Manager.
  • Prepare Office Files.
  • Booking Patients on Appointment System.
  • Collecting Patent Waiting Time.
  • Collecting Cervical Pap-smear Tests.
  • Prepare Monthly Report on Cervical Pap-smear performed. Collecting Daily Influenza Vaccine Stas administered to Patients. Compiling Monthly Report on Cervical Pap-smear tests performed. Prepare Short Time and over Time Register of +- 50 Employees. Prepare Daily Time Sheets.
  • Doing all the Printing, Copying and Scanning for all the Clinic Division.
  • Receiving and Responding to all Incoming and Outgoing Emails to the Office of the Clinic Manager in her absence and Presence at times.
  • Compiling all the Inspection Visit Files for Department of Health Clinic Compliance.
  • Issuing, Filing and Registering of +- 50 Employees. Uploading of all Attendance Registers into the Clinic Share Q and Q Drive system for HR Perusal.
  • Prepare Over-time Registers for Saturday Staff working.
  • Making sure of Stationery orders for all Clinic Divisions.
  • Making sure of communication to Patients is received of +-200 Patients Daily.

Yolanda Amane Majama Baduza

Education
  • Occupational Health & Safety Certificate at   IQ Academy
  • SC-OHS-FA1 OHS form1
  • SC-OHS-FA2 OHS form2
  • SC-OHS-SUM OHS sum1
  • SC-OHS-CTOT SC-OHS CTOT

Yolanda Amane Majama Baduza

Work experience
  • Had to prepare monthly salary budget
  • Had to deal with Employee Queries and Internal Issues
  • Had to provide strategies to sustain income for establishment
  • Had to give reports to executive personnel about operations of Employees.
  • Had to deal with Complaints and HR matters.
  • Had to communicate with Establishment legal team for Employment contracts.
  • Had to identify sources of bringing income into establishment
  • Had to Prepare Interview questions
  • Had to process Salaries
  • Had to attend and chair meetings and prepare Reports.
  • Completed bi-weekly payroll for 25 employees
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.

Yolanda Amane Majama Baduza

Education

Yolanda Amane Majama Baduza

Education
  • January, 2016 - February, 2016

Yolanda Amane Majama Baduza

Education

Yolanda Amane Majama Baduza

Education

Yolanda Amane Majama Baduza

Work experience
  • August, 2014 - September, 2018
  • Fulltime
  • Manage all customer requirements and queries and solve their problems swiftly.
  • Making sure customer information is accurate and continuous quality customer satisfaction.
  • Giving out accurate information when clients call for first time.
  • Help in determining suitable solution for organization during difficult situations by working along with team members.
  • Assessments to check that departmental goals and targets are being met.
  • Prepare Call Centre telephone System Reports Attending Health and Safety floor meetings.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer requests for products, services, and company information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered over 1600 calls per shift to meet fast-paced call center demands.
  • Resolved over 90% customer issues per shift.
  • 2014-08 - Admin Co-Ordinator
  • 2015-05
  • Researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
  • Distribute incoming bookings from central email to relevant consultants.
  • Monitor daily booking enquiries.
  • Receive complaints and Resolve them liaising with Team leader and Consultants.
  • Make sure that all booking are issued on time Ensure customer satisfaction.
  • Manage and assist consultants with work flow Monitor response time to clients.
  • Respond within two hours after receiving request.
  • Handle VIP list and movement.
  • Communicate with Travel Managers with new travel development updates.
  • Ensure that consultants communicate with clients effectively.
  • Ensure VIP voucher confirmation.
  • Assist consultants with all queries, BSP desk with orders and complaints that arise.
  • Liaise with Team Leader and Operational manager with all changes to be made on floor.
  • Prepared and organized clinical notes and documentation to provide detailed resources.

Yolanda Amane Majama Baduza

Education

Yolanda Amane Majama Baduza

Education

Yolanda Amane Majama Baduza

Education
  • January, 2004 - December, 2006
  • Fulltime

Related persons