Skills

  • Adobe Photoshop
  • Banking
  • Business Development
  • Customer service
  • Human Resources
  • Project Management

Experience

Yetunde Adesanya

Work experience
  • Manage large amounts of incoming phone calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Related persons

Abdulrazak IbrahimCustomer care representative at FIRST BANK OF NIGERIA
ahmad danjumaAdministration, Agriculture, Business Development