About

Results-driven Applied Business Management graduate with experience in administrative coordination, data processing, and customer support in institutional and remote environments. Skilled in student record management, registration support, and data accuracy. Strong organizational, analytical, and communication skills, with a commitment to operational efficiency and customer satisfaction.

Skills

  • Project Management
    9
  • Microsoft Excel
    9
  • Data Analysis
    9
  • Customer service
    9
  • Communication
    9
  • French
    10
  • English
    9

Experience

yannick Mfoutou

Education
  • Agile project management (Jira Cloud: projects, boards, issue tracking)
  • Project planning, scheduling, and coordination
  • Risk assessment and problem-solving
  • Basic Jira administration & service management

yannick Mfoutou

Education
  • October, 2025 - December, 2025
  • Fulltime
  • Certified Associate in Project Management (CAPM)®
  • Project Management Foundations
  • Agile Project Management with Jira Cloud (Projects, Boards, Issues)
  • Jira Basic Administration & Service Management

yannick Mfoutou

Work experience
  • Provided responsive support to students during course registration, ensuring a smooth enrollment process.
  • Assisted students in account setup, course selection, and troubleshooting registration issues.
  • Communicated clearly via email, chat, and ticketing systems, resolving questions efficiently.
  • Educated students on academic requirements, deadlines, and platform navigation to prevent registration errors.
  • Collaborated with internal teams to resolve complex issues and improve registration processes.

yannick Mfoutou

Work experience
  • Corrected student DPA (Degree Plan Accuracy) and updated student records to ensure accuracy and compliance.
  • Changed student status appropriately (Program Active, Program Withdrawal) based on enrollment and progress data.
  • Verified and maintained student data across multiple systems, ensuring data integrity for reporting and administrative purposes.
  • Collaborated with team members and managers to resolve discrepancies and maintain accurate records.
  • Applied strong attention to detail, organizational skills, and problem-solving to handle sensitive student information efficiently.

yannick Mfoutou

Work experience
  • Indexed and reviewed large volumes of data with high accuracy and efficiency.
  • Conducted quality checks to ensure compliance with company standards.
  • Detected and corrected errors to improve data reliability and consistency.
  • Met productivity targets while maintaining meticulous attention to detail.
  • Contributed to process improvements by providing feedback and insights on workflow efficiency.

yannick Mfoutou

Education
  • January, 2023 - December, 2025
  • Fulltime
  • Associate of Applied Science in Applied Business Management Aug. 2025
  • Business Administration 3 Dec. 2025
  • Business and Leadership Skills 2 Jun. 2025¬¬
  • Administrative Assistant 1 Dec. 2024

yannick Mfoutou

Education
  • January, 2023 - January, 2024
  • Fulltime
  • Studied learning strategies, time and financial management, thinking errors, and talent development.
  • Led peer discussions on coursework topics, strengthening collaboration and leadership skills.
  • Developed career-focused skills including decision-making, professional communication, and problem-solving.
  • Practiced effective time management, budgeting, study habits, oral and written communication, quantitative reasoning, and online learning strategies.

yannick Mfoutou

Education
  • December, 2022 - December, 2023
  • Fulltime
  • Conducted fundamental research in public law
  • Developed analytical and critical thinking skills in legal contexts
  • Strengthened legal research, writing, and argumentation abilities

yannick Mfoutou

Work experience
  • December, 2018 - November, 2024
  • Fulltime
  • Departments: Legal Affairs
  • International Organizations & Special Affairs
  • Diplomatic Protocol
  • Conference Management
  • Provided administrative, legal, and organizational support across multiple departments
  • Assisted in diplomatic and institutional case management
  • Supported the planning and execution of official conferences and high-level meetings
  • Contributed to diplomatic protocol activities and coordination
  • Helped ensure smooth communication and documentation within departments

yannick Mfoutou

Education
  • December, 2015 - December, 2018
  • Fulltime
  • Studied international relations, public policy, and development studies
  • Gained understanding of global governance, legal frameworks, and policy-making
  • Developed skills in diplomacy, negotiation, and cross-cultural communication

yannick Mfoutou

Education
  • Focused on literature, writing, and critical analysis
  • Developed strong communication, reading comprehension, and research skills