WINNIE OKELLO

Pro

Connections 4

wo***27@gmail.com

About

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

English and Kiswahili
10

Experience

WINNIE OKELLO

Work experience

Client Relations Manager at Kiptinness and Odhiambo Associates LLP

January, 2022 - August, 2022
Fulltime

Maintained client files with sales contracts, records of client interactions, client notes, andother information.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Performed duties and provided service in accordance with established operating procedures and company policies.
Built client relationships by responding to inquiries, identify ing and assessing clients' needs, resolving problems, and fo lowing up with potential and existing clients.
Scheduled and attended meetings with clients and prospective clients as requested.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of
Proactive work environment.

WINNIE OKELLO

Work experience

Administrative Assistant at Kiptinness and Odhiambo Associates LLP

January, 2019 - January, 2022
Fulltime

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Developed and updated spreadsheets and databases to
Track, analyze, and report on performance and sales data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assisted development and implementation of new administrative procedures.
Developed strategies to streamline and improve office procedures.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed filing system, entered data and completed other clerical tasks.

WINNIE OKELLO

Work experience

Customer Care Representative at Wanainchi Group

February, 2015 - October, 2018
Fulltime

Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer service orders promptly to increase customer satisfaction.
Handled customer inquiries and suggestions courteously and professiona ly.
Clarified customer issues and determined root cause of
problems to resolve product or service complaints.